June 2, 2025
Official Trailer
Listen in as industry experts, business leaders, and visionaries share their insights, CX in real life, and the latest technology innovations driving customer satisfaction and loyalty. From building customer trust and creatin...
Aug. 11, 2025
Emotional Intelligence and The Future of Customer Connection
In this episode of Simply CX, Nicole sits down with behavioral scientist and CX visionary Ken Hughes to explore the emotional side of customer experience. Together, they dive into why emotional loyalty and customer intimacy are the true differentia...
Aug. 26, 2025
Designing Trust: TD Bank’s Human-Centered Innovation
In this episode of Simply CX , Nicole sits down with Imran Khan, Head of Innovation and Design at TD Bank, to explore what it means to stay human-centered in a world of rapid AI transformation and generational change. Imran s...
Sept. 9, 2025
Reinventing Car Buying: CarMax’s Omnichannel Appeal
Buying a car should feel like a joyride, not a chore—and CarMax is investing to make it easy, exciting, and even fun. In this episode of Simply CX, Nicole sits down with Shamim Mohammed, EVP and Chief Information and Technolo...
Sept. 23, 2025
CX as a Team Sport: Turning Customer Insights into Impact
We’re breaking the mold in this episode, as Nicole sits down with two of her peers who are helping bring the CX vision for Microsoft to life. How do you embed customer experience into the DNA of a global organization? Learn f...
Oct. 7, 2025
Creating a Culture of Customer Centric Innovation at Cummins
In this episode of Simply CX, Nicole McKinley talks with Erica Baird, Executive Director of Global Sales and Service at Cummins, about how customer experience is deeply embedded across every facet of the company—from engineer...
Oct. 21, 2025
The CX Puzzle: Solving One Piece at a Time
“CX is not an exact science—it’s a puzzle.” In the first part of this 2-part series, Chris Lipman, an award-winning CX expert and Chief Customer Experience Officer at e& UAE, shares how his obsession with solving puzzles fuel...
Nov. 4, 2025
The CX Puzzle: Solving One Piece at a Time Part 2
In part two of our conversation with Chris Lipman, Chief Customer Experience Officer at e&, we dive deeper into how immersive leadership -- like spending a day in the call center -- can spark real change. Chris shares how AI is reshaping customer e...
Nov. 18, 2025
Human-Centered Design with Purpose: AI, EX, and CX
In this episode of Simply CX, Nicole talks with Brian Hodel from T-Mobile about how his team tackled a manual employee experience and transformed it into a streamlined, AI-powered solution for customers. They dive into how AI...
Dec. 2, 2025
Scaling Change: How Hillsborough County Schools Reimagined Classroom Experience
In this episode of Simply CX, host Nicole McKinley sits down with Chris Holt, Supervisor of Technology Training at Hillsborough County Public Schools (HCPS), to explore how one of the largest school districts in the U.S. tran...