Rising Guru Nicole Quinn Century 21 Sheetz

Rick Ripma: 0:00

Welcome to Indy's Real Estate Gurus, your ultimate guide to the dynamic world of real estate in Indiana, and I'm recruited by your hard work and mortgage guy and I've been in real estate and mortgages for over 24 years. And I'm Ian Arnold, a loan officer on Rick's hard working mortgage team. We are both with advisors Mortgage Group together will empower you with expert advice market trends is Bestival stories from Guru realtors and local experts. Whether you're a homeowner and investor or pro, join us as we navigate the thriving in the real estate market. Now get ready to unlock the doors of success. One episode at a time. Well, today we are really excited. We have two rising gurus here on India's real estate gurus, Nicole Quinn and Annabelle ball, Bob. You know, every time I see your name, I want to say Bell. You're not the only one. I don't know why I do know why. My, my family in the past, the last name was bell. And that's what I see every time and I don't you know, I practice that and practice that going. Ball ball ball. And I still did it. Anna ball it is and you're both with Century 21 sheets, correct? Okay, and you you don't even work at the same office. But you do spend a lot of time working with each other. That is correct. Is that correct? Yes. All right. So let's find out. Let's start with Anna. Where did you What did you do before real estate? Where did you grow up? Where'd you go to school?

Anna Ball: 1:32

Yeah, so I grew up on the west side of Indianapolis, Danville, Hendricks county area haven't moved very far. I'm still there. So I actually started as a leasing consultant when I was 18. Not even out of high school yet. So I got to learn all of that. I had a great boss taught us the things that we needed to do, rather than what we wanted to do a lot of times. So I have a great relationship with her still at this point, but then transition to like single family houses and rentals and then went into HOA management, which is not the fun part. But that's okay, it's a must. And then I spent five and a half years with a production builder. It was something that I had always wanted to do. I just had a younger daughter. And so I couldn't be away from the house as much. So I got the opportunity to do that and got to go to the bid. Big time builder, and then made my way into real estate almost almost two years ago now full time. So

Rick Ripma: 2:42

you're doing phenomenally well. Yeah, yeah. Enjoy. Yeah, I think I think coming out of New Home Sales is a really good transition. To to real estate we see is you and I've talked before it we see a lot of people come out of that, that industry get into either mortgages or do homesale tends to be the thing they do for sure. Yeah. Okay, so cool. How about you? Where did you grow up? You know, what's your story?

Nicole Quinn: 3:09

So I grew up in Massachusetts, and went to college in Virginia, and met my husband there. And we married and lived in Virginia for another 20 years. My career that I started out in was the social work field. Alongside of that my husband and I also had invested in real estate, I've always had a passion and interest for it. I've seen it in my own family. So work was very people oriented with what I did. Then we moved here about 10 years ago. And you know, at that time, just a move, there's disruption to life, are you going to do reanalysis of things. I've toyed with getting back into social work, I had done some work and just wasn't sure that that that was where I wanted to stay or be. And I had an opportunity to get into real estate work behind the scenes. And since I had always had a passion for it, it was like this is great. I'm going to take a swing at that. And the agent that hired me to do some work for her. At the same time knew I was interested in getting my license. So that was my springboard to getting into real estate. That was 2019 I learned a lot about the business and 2020 had my license and was just ready to go.

Rick Ripma: 4:26

That's what's always interesting to me is so you you moved here. Correct right from Virginia. So you had no sphere of influence here in Indiana? Correct. How did you get going because this is not an easy business to get going in. What did you do? What was your process to get your business off the ground?

Nicole Quinn: 4:43

A great question. So yeah, I had been here for a few years but I wouldn't say I had you know extensive roots establish so I think a big piece for me like I just love an open house. That is just a great way to to meet people. And I just met Working, I am very much a work by referral person, you know, what's the value that I offer? I feel like I naturally, I've always been a connector of people anyway. You know, even with friends that's like an A, Nicole, who do you know, that could do this. So that work by referral process is a great thing. And so just, you know, purposely making connections with people that are positive for everyone, and just a natural grassroots type of atmosphere. And then like I said, where I love an open house, there is that one on one connection, and having something of value to offer the people that come through, and then that work by referral attitude, as you're growing, your client base goes into that as well. Because, you know, I will ask for referrals, and but I offer them willingly. It's like, How can I help you as well, so that that's a big piece of it for me,

Rick Ripma: 5:57

okay. And on the open house, I want to ask because I have a personal my personal trainer is as a as a new real estate agent also. And he's working on that. And he's doing a lot of open houses, and he's struggling with open houses. And he's struggling with people coming in. And everybody's either already got somebody or they just aren't interested in one somebody gave him you know, gave him a fake number or phone numbers that kind of Yes, yes. How do you how do you do an open house? And this could be for a question for either of you, because you cannot do home sales? So you, you probably know, understand open houses too. What would you suggest to him?

Nicole Quinn: 6:34

Well, my suggestion I haven't I have a mental attitude that yes, there are going to be people who come through with someone or they're not. They're just looking they're not to establish. So I first set out with a mindset, I'll probably get 30 or 40 knows before I get a yes. So that took knowledge that it's okay to get a no. And then my it's what do I present as value? Do we have a connection on a personal level? Those are the folks that are more likely to call you back. But when I say call you back, that's because I've initiated a contact with them multiple times. So it's staying with some grit of texting, calling. coming at it from our perspective of I'm helping you I have something to offer. You're too busy to get back to me until they tell you otherwise. And then if they tell me we're not interested, they're not interested. They're not interested. And I go along.

Rick Ripma: 7:25

Yep. Yeah, that makes total sense. Yeah.

Anna Ball: 7:28

Go ahead. No, I was just going to add, like coming out of New Home Sales every day is an open house, right? And so just being a chameleon, to be able to figure out who's walking through that door within the first five minutes is a huge part of that process. So,

Rick Ripma: 7:45

so so and so you got into real estate coming right out of New Home Sales. How did you get going? What did you do? What was your process to get your business going?

Anna Ball: 7:56

I was very fortunate and had a really successful time in New home sales. So I actually sent out postcards to all the neighborhoods that I sold in previously, letting them know that I had made that switch. I was with Century 21 sheets, and I'm still getting referrals from that process by doing that, so

Rick Ripma: 8:17

Wow. Yeah. Was it just one postcard? Or did you do um,

Anna Ball: 8:21

so the first I got it was just one postcard. And I think from that I got two referrals, but then have continuously sent postcards. So I'm a huge person for mailers. So but that's one of my marketing strategies.

Rick Ripma: 8:37

Yeah. Well, you got to stay in front of people. Yeah, right, that you just have to. So I want to recall, when you, you did social work. What have you seen, how have you seen that translate into a benefit to your clients in real estate

Nicole Quinn: 8:54

has been immensely beneficial. The feedback that I get from my clients after everything is closed is there is a level of patience consideration. And that is just that skill set that I learned through social work, I am walking them through a process, but ultimately, it's their decisions to make. So I'm setting forth this is what's happened. Here are the choices of how to handle it. Follow your instructions and just being very level about it. And, you know, a complimentary to as well. Like, I'm very thankful for my clients and appreciate their attitude. You know, I work with some really wonderful people and so people appreciate hearing that. And they they appreciate that level of attention and care.

Rick Ripma: 9:46

Yeah, and you coming out of out of social work and being able to work with a client. You know, one of the things I really liked what you said because it's exactly what I do, as of course, we always like what people do what we are doing so Same thing is, I believe, I don't tell people what to do exactly. I educate them exactly. Give them their all the information and they can make their choice. Exactly. Exactly. And that's I think the only way they're actually going to be satisfied is if they're able to make a choice based on having all the right information, so they can make that choice for them. That's what you do, it sounds

Nicole Quinn: 10:21

that's what I do, and, and calmly too, because it is anxiety provoking for a buyer or seller, this is a big expenditure for them. You know, I think of myself when I have been on the buy or sell side. I was nervous and anxious, you know, because you want everything to go smoothly. So I respect that. They're feeling some emotions, and I do my best to stay calm, present them the the options, and let them make the best decision for themselves.

Rick Ripma: 10:54

And so, and when coming out of New Home Sales, plus you did rental real estate, right? Yeah. And then you also did work in a homeowner's associations, which is that that's all huge. People don't understand maybe how valuable that can be having that knowledge. So you work in New Home Sales, and you have all this knowledge of of these other two, that you also did, how do you see that benefiting real estate and specifically your your clientele?

Anna Ball: 11:24

Well, my focus for my business is definitely new home sales and helping my clients through that process. Because what that looks like to me is I'm able to be that middleman. I'll be their advocate for sure. When it comes time, but I know how to speak the language to all of these various individuals or companies that need to be talked to. So like the person sitting in the model home, I'm able to say, well, this is what's happening, all of that or find within the HOA documents really quickly, like yes or no, you can have this or you can't have that. So those are huge beneficial things I think being able to bring to the table. And knowing the construction side like this is where we're at in the process. This is how long it's going to take for this or just being able to walk through and share with them a vision of what this house is going to look like before it's even framed, or when it's just got framed. So being able to be that insightful person there.

Rick Ripma: 12:26

Yeah. It's amazing how different a house is when it's done, than when it's under construction. Absolutely. Especially. I had a guy foundation within and he called me to go over on a Sunday night. Yes. And he saw it as a wrong foundation. I'm like, No, this is the right one. But it looks so much smaller. Well, yes, it does. And it was the right one, you know, but that's that it's, and it helps to have somebody who knows who can then calm them. Right. And so I think that's an important and very important piece. Now, the other the other one of the reasons we want to both you on here is because you guys actually work together. So how does that work? I don't know who wants to answer that. But how does it How does it work? What do you guys do? What? What do you what is the process of you working together?

Anna Ball: 13:15

So we the way we started, we get century 21 gives us great learning platforms. And one of that one of those things was scripting. We started off listening every Tuesday morning to a scripting session. And then they're like, hey, you need to find a scripting partner, Nicole, you went through how many?

Nicole Quinn: 13:40

Three or four before? So before it, it stuck? And what I mean by that is someone that else would that was motivated to really stay with him be committed to it.

Anna Ball: 13:49

Yeah. And I think with that being said, we've been doing this for over a year and a half now almost correct. And so that's where our partnerships started. And then it's led to, she'll call me for questions. I'll call her for questions. Or let me just set the scenario for you kind of moments in like, how would you handle this, and I think it's benefited my business because I can go into certain situations and be so much more confident, knowing like, I'm not the only one that thinks this. And I can give that information and be very transparent with her. So is the biggest thing. Correct?

Rick Ripma: 14:30

It's a, I believe it's one of the most critical things is to have mentors, and it's funny because my my youngest son who's 30 taught me this, which is kind of you know, hard to admit. But he says Dad, there's there's vertical mentors and there's horizontal men are mentors. And that's what you know, it's it's the vertical mentors are just as valuable as a horizontal so you you have each other to make sure having more minds involved. It makes the whole experience for your yourself and your clients much better. Now, what about on the do you have other mentors also that you both have? Or maybe separately the that helped you through the process if or let you people you can bounce questions off of or because I don't care, we've talked to a guy had 54 years in real estate, he still had things come up he hadn't seen before a chain. So he you know, it helped other people. So do you find that?

Anna Ball: 15:29

We do, we actually have a coach that we share together. So we do coaching calls, so we have that coach that we're able to go to as well. And then I think outside of just the two of us, we do have others, like our My office is super collaborative. And so that's really opened up a lot of doors. I feel like anymore, I'm becoming the mentor instead of the mentee. But I still have those people that I look up to and go to as well. Yeah,

Nicole Quinn: 15:59

I would agree. I would say our firm in general is a very supportive collaborative, firm. And we have staff and our office managers that we can go to. And we have other realtors that we can go to for the for that mentorship in that way. Which just makes us all better people. And I would also like to add I feel like something else Anna and I do for each other is it is a little bit of cheerleaders for each other as well. Have you've got this, you can do this. Just staying positive, upbeat. I think that's important. And accountability and holding each other accountable for things too.

Rick Ripma: 16:40

That's a big piece right there. Accountability. Yes. Yeah.

Anna Ball: 16:44

Being able to call each other out, like have you done this yet?

Nicole Quinn: 16:47

No. Yes. We're very nice about it. We are we're so have you done that.

Rick Ripma: 16:55

But I'll bet you there's times when you do it only because you know, they're gonna ask and you'd rather not. But you. It's like, when I when I would work out if I didn't have somebody at least at the start. Like when I first started working out somebody that was meeting. I just wouldn't go yep. Right. But when I had somebody I was meeting, I couldn't leave them in the lurch. And they get there and I'm not there. i People do that to me. But I would never do that to somebody. Right. So I showed up. And it's why one of the reasons I have a trainer for the same reason I think it makes total sense. I think, I think one of the things about society today, and I think it's not my generation, I don't think my generation did it is I think these coaches are extremely valuable. I've hired a coach, and I think it's one of the best things I've ever done. They just help keep you focused on what you're supposed to do. Even though you might know you don't always do it because you forget.

Nicole Quinn: 17:50

Well, it's human nature to not want to do the things you don't like to do. Right. So it's it pushes you to that accountability level of okay. I know I don't want to do it, but I have to do it. This is what will make me better.

Rick Ripma: 18:03

Yeah. And those are the first things I do. I don't want to do them. I try to do them first. Exactly them out of the way. So I guess what? Is it Anna? Anna? Anna? Okay, I just want to make sure I thought oh, I might be probably wrong. What if somebody wanted to get a hold of you? What's the best way to get a hold of you?

Anna Ball: 18:21

Definitely text at 262-765-9200. And that's 262-765-9200.

Nicole Quinn: 18:33

And how about the call have a yes. So for me, it would be text or call and it's 540-588-5686. And then my website and all of my social media is Nicole sells properties. So sales proper Nicole sells properties and then the cell is 540-588-5686.

Rick Ripma: 18:56

Okay, what was that again?

Nicole Quinn: 18:59

540. That's lots of 50540588568.

Rick Ripma: 19:07

Okay, all right, I don't have it. But that's good. Got all the V enter, I got a HardWorkingMortgageGuys.com That's HardWorkingMortgageGuys.com, you can contact us from there. Or you can go give us a call at 317-672-1938. That's 317-672-1938 And that does not accept texts. So if you want to text us go to our website, and you can get our text information right there. So I always like to find out what your superpower superpowers are. So I'll start with Nicole, what would you say your superpower superpowers are?

Nicole Quinn: 19:43

Sure well, so interestingly enough in our coaching, not we haven't been dealing with this question directly. But we've been answering these questions indirectly. And so for me, I would say I'm like the ringleader. I've got I'm two steps ahead of everything. And that is what keeps Is everything moving that keeps, that's what keeps people at ease, just that presence to be like, I need to be thinking of this next thing so that we don't have a bump in the road that we have to deal with. It's a preparedness. And that's what keeps deals closing on time and keeps just people happier in the end with the happier with the whole transaction itself.

Rick Ripma: 20:24

Yeah, absolutely. Yeah. It's extremely important. Yes. Yeah. About Anna, what would you say yours are

Anna Ball: 20:32

my superpower? So I mean, I really tried to dive in and listen to what somebody is using their home for, what that looks like, what rooms do they need, what rooms they need, and all of that. So in the end, I come out and be a home matchmaker, like, my goal is to lessen the amount of time have homes that you're looking at, and then being able to show you the home that you've kind of told me that you're wanting and presenting that home to you. So

Rick Ripma: 21:04

it sounds just like a new home salesperson. I

Anna Ball: 21:06

know. You know, all the floor plans know exactly which home to put somebody in after they've talked to you a little bit and yeah, so that's where that picked up from that

Rick Ripma: 21:15

it's what what home to show them because you know what home is going to resonate with them because it fits their needs, right? Yes. Yeah. And I think that's an important skill. Oh, saving time is huge. Yes. I think that's a that's a big deal. Yeah. So what would you say is your favorite part of the job so far?

Anna Ball: 21:34

Um, my favorite part of the job is definitely when somebody gets to bring their family to that new home or to their home that they have found, and it's theirs. And that pride that they bring out in that process. I mean, it's like know whether you've been handed keys, and now you get to entertain your family in your new home. So that's definitely my favorite part.

Nicole Quinn: 22:01

I think my favorite part is, it's what real estate brings to our lives. It's stupid stability. You know, you you have your sweat equity, you're, it's something you can leverage all of those benefits that real estate brings. I love seeing that happen for people, whether it's their first time home, or whether they're further along in the process, and they've grown equity, and they're growing wealth through the home. Seeing that come to fruition as my favorite part.

Rick Ripma: 22:34

Let's talk about the growing wealth. And maybe even more deeper than that a little bit than just the growing wealth. What do you see as the benefit to let's say, a first time homebuyer, somebody's looking to buy a house? What's the benefit to them? Not just financially, but what are what are the additional emotional and everything else that goes along with with owning a home? What what do you see that as a benefit? Well,

Nicole Quinn: 22:56

the emotional just stability, you have a place that's yours. You can do with it what you want to it's your choices, if you're going to paint or make a change or not make a change. You don't have to worry about a landlord deciding they want to do something else with their property and when your lease is up that you're going to have to move. So lots of emotional togs they're, you know, a place to just really settle in. And then in terms of the growing the wealth, it's that element, you know, I bought my first home when I was 23 years old, we turned that into our very first rental. The wealth that has grown out of that at 23 years old, and people are awfully concerned about rates right now, you know, I look back and looked when I bought my first time we were right around, I think seven and a half percent or so when we purchased that, and rates had been hovering like that for 20 years. So and we didn't blink an eye we were like their time will turn in to wealth and money. You know, you you buy the home and you stay in the home. And that is what will give you long term future stability.

Rick Ripma: 24:09

So how much equity Do you think you've built in that home?

Nicole Quinn: 24:13

That particular home that first home? You mean? Yes. Well, we kept that home for 20 years and paid it off. So it more than more than doubled. more than doubled what we paid for it. So

Rick Ripma: 24:25

so it's grown. I just want people to get an idea how valuable this can be by buying a house. I think it's one of those things that people we need to harp on some in our industry. Is that buy the first home, right get in that first home. It's not going to be your dream home. Exactly. It never is. It's just Well, I'm still in this first time I ever thought but I'm odd. So you buy that first home and then I wish somebody had taught me this actually. And then three, four or five years later, you buy another primary residence and You do what you did you use that as a rental property.

Nicole Quinn: 25:02

Exactly. That's exactly what we did. And someone mad we weren't in that home, but for years and someone else paid our mortgage off for us.

Rick Ripma: 25:09

Yes. Yeah. What a beautiful thing and helped you build all that and you were able to move on the other. The other piece of that is in today's world, you can you can actually put, you know, rent a piece of your house out or have a Oh, absolutely. What do they call the tiny home? Or? I know it's becoming I actually checked the regulations in Carmel, because Carmel does allow tiny homes, you know, like, you can do that. And I just saw an article in California. Of course, they're going to do it first. They allow you to put to basically make it a condo. Oh, wow. So you can put a tiny home on and it can be a condo with its own address and everything else. And there are a lot of first time homebuyers a lot of a lot of kids and that, to me, kids, that's not fair. But younger people who are in that age group, that's what they want to do. So it seems like a great option for people.

Nicole Quinn: 26:05

Yeah, there's, there's all sorts of options. And I just like I said, I, I have a huge appreciation for what real estate can do for you, especially over time. And I'm just a huge advocate advocate for that. And that that is a big piece of my passion for it. I've seen what it's done for my family, previous generations, and I want that for other people. So I take great pride in sharing that with others.

Rick Ripma: 26:30

Yeah. So Anna, have you seen the same thing? Are you have anything to add on that, on that? In that vein,

Anna Ball: 26:37

I've seen the same thing, growing that generational wealth by doing this, and then being able to later on, maybe hand it over to your kids when you're not able to do that. I think that's a huge part of that piece. And I think Nicole, that's where she got to learn it. I didn't get that education growing up, which most people don't? Did you learn that from somewhere besides your parents? I just had that question. I'm

Nicole Quinn: 27:03

not well, I would say I just thought what that my family. So my, my grandparents were first generation here in this country. And I know how hard they worked and how they were striving for something here and all of them work towards home ownership. And seeing the benefit of that. And I'm a patient person to begin with and just realizing that yet, if you're patient with the it will work out even with dips and things that happen in the market, you know, we've all rolled out 2008 And that I own property, then I just didn't sell property then. Right. So you didn't lose any money. And I didn't lose any money. So yeah, so it's about I've seen what it can do for families. And I think it's important, we share that with others. And I think that's even how our collaboration has come about. We were very like minded in those ways of you can support other people and so forth like that. So, yep.

Rick Ripma: 28:05

So you as you look at real estate, obviously, we all believe it's a great investment. And we believe that it's it makes a lot of sense and properties have been appreciating at tremendous levels here recently. What do you what do you think? Do you have any ideas what you guys think might happen? In the market? In the next maybe a year or two?

Nicole Quinn: 28:29

I had a crystal ball, right? Because I would get this these questions.

Rick Ripma: 28:32

First of all, and get the crystal ball we

Nicole Quinn: 28:34

need to imagine, you know, um, no, I'm not overly concerned that we have any market crashes or anything like that coming. I know people have have voiced that. That's not a concern of mine, I definitely see potential for things to start settling in. But just only time will tell.

Rick Ripma: 28:56

It's not very likely we're gonna have a crash of the market when you have no inventory.

Nicole Quinn: 29:01

Exactly. And that is, that is people's fears. That's I don't know what Anna would say. But I feel like I hear that a lot. And because they're reliving 15 years ago in their head, and I agree, we're just very, very low inventory. And that we need that to be better. Yep.

Rick Ripma: 29:19

If you look at the statistics, the difference between 2008 and 2023 is there's no similarities really correct. There are none correct homes. We had way too many homes on the market. We had like 4 million homes on the market compared to less than a million homes on the market. We in that timeframe. We've had 10 million families created in the US and back then, you know one similarity might be is that they feel like the houses were going up in value but people they were at that time going up in value until it until it you know, I used to teach a class and we call it the you know the greatest fun All, you know, you just that's what it is in economics is the greatest fool is the one who paid the highest price. We don't see any of those things today, the market, there's just so, so little chance that that's going to happen. The amount of foreclosures back then was tremendous amount of foreclosures today. Totally different. So it is a it is a huge, huge difference in the market. Another question, since you both, you didn't know each other, but you both pick century 21 sheets. Okay. So Anna, why did you pick century 21 sheets,

Anna Ball: 30:36

I came over to Century 21 sheets, there was a partnership at the time with the builder I worked with. So they were very relevant in my everyday business. And the agents that I got to interact with were phenomenal. And I wanted to be like them. And it made sense to do that. And then the amount of education that is poured into new agents coming in to Century 21 sheets, from going to our launch classes to learn how to be a good real estate agent off the bat was a huge portion of why I made that switch, I could have went to a small boutique, Agent brokerage and it just was not what I needed. So was my biggest reasons

Rick Ripma: 31:23

about you, Nicole, what were what were your reasons for picking century 21 sheets?

Nicole Quinn: 31:28

I would agree with Anna of all the complimentary things she has said I feel like the support system there is outstanding, the core values that are there, they align with mine, how we treat others, and respect of one another. So probably for me with the support system is the biggest thing, the level of training and making sure that we are representing the industry well, and I appreciate that. And they've

Rick Ripma: 31:56

been around a long time they have been around. I know when I when I sold new homes back in the 90s. Early 90s. Okay, right after the 80s. I mean, I'm Nick sheets would come in all the time, and they've always had a good reputation. Exactly have always been a top quality company. So you did a good job picking it. Obviously, it's working out well for you exactly. So what is the best way if somebody says, I want to call her I want to I want to sell my home or list my home or buy a home? What's the best way to get ahold of you?

Nicole Quinn: 32:32

Call or text? Then that would be 540-588-5686.

Rick Ripma: 32:40

Yeah. And what was that again? Well,

Nicole Quinn: 32:42

once again, that would be 54058856867 doing

Rick Ripma: 32:48

that, because it's not 317?

Nicole Quinn: 32:50

It is not 317. That is that Virginia landing spot I had. And so I appreciate that. And I did have a moment of thinking of should I change my number and eventually chose not to I think we're getting I know we're getting well we're getting used to the fact that we don't want to give up our numbers. Because then any extent extension of your life, you have to let everyone know. Yeah. But it also lets people know I can relate to a move because I have had to do a move that was not close by and had to reestablish myself and I'm working with people like that all the time.

Rick Ripma: 33:25

On that note, my brother, he lives in Cleveland. So they moved from here to Cleveland. He said the hardest move they've ever made, was they bought the home right across the street. And he said it's because you think, you know, it's just right across the street. It's no big deal. I actually think it was the house right behind them. But to carry everything over there. And is it it was terrible. It was much worse than having moving across the country a little bit, you know?

Nicole Quinn: 33:55

Yeah, well, you probably think, oh, this will be so easy as right there. And then you're like how many more things we have to carry over?

Rick Ripma: 34:00

Exactly. And yeah, How about how about you? What's the best way for somebody get a hold of you if they have any real estate needs? Yep,

Anna Ball: 34:06

it's 262-765-9200. And it's 262-765-9200.

Rick Ripma: 34:16

Okay, so neither one of you have 317 know what? I know why she doesn't what's yours is 262. So why is that?

Anna Ball: 34:22

So it's Milwaukee suburb. My husband had a job transfer for a total of four whole months in the middle of winter in Milwaukee. So that's when you got your phone. And that's when I got my phone. And I've had it for almost 1313 years now. I know well, about 10 years now, so I haven't changed it. Well, my

Rick Ripma: 34:47

wife's from myrcene Oh, yeah. And are all families from Milwaukee. Most of them

Anna Ball: 34:52

abroad stop. Sorry, Brad. Stop. Oh, yeah.

Rick Ripma: 34:59

And to get a hold of you Enter, I go to HardWorkingMortgageGuys.com. That's HardWorkingMortgageGuys.com, or you give us a call at 317-672-1938. That's 317-672-1938. And we'd be more than happy to talk with you want to move on to? Ian's favorite question? Okay. So what would you say your most interesting client or? transaction has been?

Nicole Quinn: 35:29

Oh, well, they all have their own level of interesting. Most recently, I would say I have had a transaction they moved here from South Africa. So what was interesting about that, was learning about the build process, like build process in South Africa, and how different the homes are. So that was just very fascinating, because the questions the husband would ask, I had a lot to do with structure and things like that. And, and I just became very curious. I was like, Well, what happens in South Africa? How do they do that there? What is this like? So that was one, I got to learn a plenty about South Africa. And their home builds.

Rick Ripma: 36:17

It is amazing. And other countries we had we had an agent on and she was from one of the South American countries. And she said, it's totally different here. There, you might build your house on stilts over the river. And then one day you come back and it's gone, because the river washed it away. Yes, he goes, it's just completely different than what we have here.

Nicole Quinn: 36:37

Exactly. So they're they build with cinder blocks, and it's not framed and the drywall and he said, you know, if you had a drywall house, people would be like, I'm not buying that. I don't want that. And then he said, you know, if I had to hang something, I had to get like, you know, this major heavy equipment out here. And now I'm afraid I would I hit wires, you know, things like that. So it's just interesting to learn about a completely different process. And then also trying to be forward thinking about, Okay, this process is so different for them, what are their questions going to be? What should I be trying to think to point out to them, because everything is so different, so that they realize now that is the norm here, even though it's different than what you're used to?

Rick Ripma: 37:18

Yeah. And they're obviously so different that there's going to be, there were lots of things that were different. Yeah, and sometimes different for a good reason, oh, clients are climates different, you know, we have different materials available, that type of thing.

Nicole Quinn: 37:29

Well, and he also was in the process of selling a home there. So like, their process is much slower than our so, you know, to talk about that, and, you know, try to set forth reasonable expectations for both sides of what was happening, what he was dealing with that back home that I didn't have anything, you know, to deal with, but so that I was aware of what was happening. And same thing here, like, no, we'll be moving much faster. So

Rick Ripma: 37:54

we had one, they said that I think it was the same lady really in South South America. She said they don't have financing for houses. So you have to save your money up and pay cash. That's, that's what you do. Yep. And so that slows it down. Yes. You don't have as much turn? And how about how about you? What would you say your most interesting or story that you have on on, and it could be back in new and new home sales, too, because I had some great, I have some great ones from back then.

Anna Ball: 38:24

Oh, there's, there's some really good ones. I think the most meaningful one for me was I had a single mom that kept on coming in to, to my model home, she'd bring her son, he was teenage. And he would call his mom out in he would go, my mom has been over at that other builder. Taking a look at those homes. And I keep on telling her No, you need to go back to Anna and buy with Anna. And finally, the moments finally came probably about nine months after she initially started coming in. I go, I have the perfect home for you. The perfect home site. We gotta go take a look at it. We just started building it. And so we did. And she's like, this is amazing, had like a pondview. It was great, huge backyard. So that was probably my most memorable and most satisfying sale or transaction.

Rick Ripma: 39:22

So it's just amazing that there's so many great stories around around that. I'm gonna get into another great story. This is this is our question of the week. So let's start let's start with Nicole. Well, what was your first car?

Nicole Quinn: 39:38

My first car the first car that I purchased for myself was this bright lime green. Mitsubishi Mirage, little sporty thing. No one else had that color. I think there was maybe one or two else on the planet. It's I don't know how I ended up with that you couldn't miss me. Yeah, super fun to ride around in and jet around and everyone knew it was me pulling.

Rick Ripma: 40:06

How long did you have that?

Nicole Quinn: 40:09

That I probably had about five or six years, I think,

Rick Ripma: 40:12

okay, if it came up and you found one, would you buy it again?

Nicole Quinn: 40:16

I don't know that I buy that again. But I might buy lime green again. Yeah.

Rick Ripma: 40:22

So you you you liked the color a lot. I

Nicole Quinn: 40:24

like that color. Yeah, it was you couldn't miss it.

Rick Ripma: 40:29

That's not all bad. It's not nobody ever hate you. Exactly. It's a good thing. How about you? And what was your first car?

Anna Ball: 40:36

My first car that I drove was a 2001. Ford Ranger extended cab? Oh, yeah, that's

Rick Ripma: 40:42

a good one.

Anna Ball: 40:43

It was It served its benefit. Transmission. You know, that was iffy. What happened with that car? And transmission? Went out and went out. Yeah, it's afford.

Rick Ripma: 40:55

When you were driving, or?

Anna Ball: 40:57

No, just over time, okay. Yeah.

Rick Ripma: 40:59

Okay. And the did you give it pass it along to anybody? Or

Anna Ball: 41:05

I think we traded it in beta today. Yeah.

Rick Ripma: 41:09

That's it's it. I just love cars. And so I like to hear the stories. And it's so interesting. Like both both you guys had good cars to start with? Because yours wasn't yours is when you bought yourself which was by yourself. But it's always interesting, because the different stories that come up with with how that you know, what happens with their with their cars? What is something? Well, actually, I'm gonna change the question. What what happens when you I mean, you guys, you guys talk and all that. So which one of you has the most influence on the other? Or is it pretty, pretty fair? When when when a question comes up, and what should we do here? Or is there nothing like that?

Anna Ball: 41:53

Nicole? Is the question. Like, she is full of questions all the time. And I love it. And I think I give more answers than ask questions. For the most part, but I think equally like, I think we rub off on one another equally as much. I agree.

Nicole Quinn: 42:12

I agree. Because we've we've out we value and respect each other's opinion. And we appreciate the prodding that does happen, we're actually looking for, you know, the accountability. And we also, I think we have a similar value set. So that and that's why we are comfortable, where we can say the things to each other. But I mean, quite often, like we have scheduled calls, but then if something really crazy is happening. It's like, okay, I'm gonna check with the work wife here. I wonder, I wonder what she's gonna say, you know, I want her opinion on this. So

Rick Ripma: 42:48

So how often do you guys, you guys have plan talks? How often do you plan to talk?

Anna Ball: 42:52

We, we get up in the mornings, and we talk pretty much every day at 730. Monday through Friday. Okay, so we start our morning off with conversation of like, what happened the day before? Or what do we have going on? The next day, or, Hey, I need to work through talking about this script. Like, what would you suggest? Or how does this sound, getting that feedback.

Nicole Quinn: 43:16

So yeah, and then just even having the opportunity to practice it, as well. So that just being prepared is just so important in life, and you know, you have unless a problem, just an issue you have to deal with, and you want to be able to go through it with compassion, Grace, education, all of those things, understanding. And so make sure that you're doing those things, and you're saying it concisely as well.

Rick Ripma: 43:45

Now, when I was in, when I was managing the new home sales department, and I made them all you guys probably, you know, probably who Bob Schultz is, but we did a lot of his training. So I made them want every Monday we had our sales meeting, and we sat in the model home in the basement, and they roleplayed they hated me. But the only way to learn it, is to practice it. And it's so much better to practice it with somebody who is not going to you're not going to lose a sale because of a safe space. A safe space so you're not going to mess up and and it's in the thing is it's all to make yourself better for your client. Right? Yes, that's what you're doing. You're improving your your abilities to help your client get get, get what they want.

Nicole Quinn: 44:41

Yeah, I will answer your question earlier about the open house like we script open houses. You know, when this comes in, we script cold calls, we script listing appointments. We'll see then we'll have specific scenarios that we script like that was some of my questions this morning. I'm like I said, I'm understanding this about someone I'm working with So I need to ask them these questions, you know, and we're going through just to make sure that it sounds like I said, grace, compassion kind and trying to understand. And for me to get the understanding so that I can help my client?

Rick Ripma: 45:16

Well, I know I've thought things in my head. And when they came out,

Nicole Quinn: 45:21

can I get it back?

Rick Ripma: 45:23

It didn't play the way I thought it was. Exactly, oh, that was a mistake. So what's something you're? Well, we'll go to Anna, you're incredibly proud of in your business.

Anna Ball: 45:35

Um, I'm incredibly proud to be able to get referrals back from the clients that I've worked with. I just helped my ex husband, close on his new home, and his girlfriend. So being able to have those relationships, and being able to get that referral through the process, to me is the greatest part of my business. And being an entrepreneur, and having my own business, that's our greatest asset to have those people that believe in you, and would want somebody else to be a part of your business.

Nicole Quinn: 46:12

So. And Anna has mentioned this with her background, I mean, she has such a knowledge base. So she's bringing so much to the table for you know, the folks that she's working with. Thank you.

Rick Ripma: 46:25

How about you? Is there anything that you're really proud of?

Nicole Quinn: 46:28

I'm really proud of, you know, for me, I think it's it's I'm enjoying growing a business and that personal growth, and development, and just getting continuing to get better at something. I definitely strive for greatness. And that's why I think our relationship works well, because we both are striving for that. And it's how can we help and support each other. But the product or the outcome of striving for that greatness is I want to help others with that. I want to use that to benefit others.

Rick Ripma: 47:05

Yep. So Do either of you have one more tip or story you'd like to share with the audience? Oh, gosh, just one, just one. But if you don't, that's fine. Well, you know, I

Nicole Quinn: 47:19

have one, I would say, you know, when you were talking about, you know, you had your folks script, do the things that make you uncomfortable? Because if they make you uncomfortable, it is an area you need to get stronger. Yeah, absolutely. So that will probably be my tip, do find a find a way and like if it's an if you need to find it in a safe space, so that when you have to do it, but that is what will make you better, yes, then you're

Rick Ripma: 47:43

prepared. You know, some of the scripting is you're answering questions that a customer might have. And it sounds so much better if you can answer the question than if you're, you know, that doesn't sound that good. Exactly. You know, or if you don't look confident, or you look away, because it does help immensely to have a good script.

Nicole Quinn: 48:01

Yeah. Even outside scripting, what is it? We all have those things that we just don't like doing? So? There's probably a reason behind it. And what do you do to get stronger at that, right?

Rick Ripma: 48:14

Yeah, exactly. I can tell you when I first my first radio show that I ever did. It was horrible. Okay, it was terrible. The second one was terrible. But by like the 50th one, it may not it may or may not I thought it was better. But it was so much more comfortable to do because I had done it so often. Exactly. Right. It's, it's the same way with anything you do you you got to practice in the first few times you do something. It used to drive me crazy. When I had salespeople. You teach them something, and they go and they try it one time, and it doesn't work. And they go it doesn't work. Yeah, but I heard you, you were terrible. You didn't practice you didn't know what you were doing. You try it again, do some practice. On the other hand, you could hand them a phonebook back in the day, you can hand them a phonebook, they call if the first person answered and said, Yeah, I want to do a, I want to buy a house. They'll call everybody in the frickin phonebook. Exactly, you know, and that'd be the only person ever got but it's just weird how we are. It's just how human nature, it's

Nicole Quinn: 49:13

our human nature. We don't want to do the things we don't like. And it doesn't mean they're not productive. You know, but then the other aspect of that is too is it doesn't have to be perfect. So like, you don't have to hold yourself back from doing something because it needs to be perfect. I can have that issue a little bit. Like I'm like, Oh, let me just fix that just a little bit more. Let me fix that just a little bit more. Like, just get it out there.

Rick Ripma: 49:34

I go both ways on that. You got to get it out. But you want it to be as perfect as you can get it but if it takes too long. I know. I don't know

Nicole Quinn: 49:44

what if it's taking too long. Why? Why is it taking me too long? Yeah,

Rick Ripma: 49:48

you got to figure that out. Yeah. Well, one last time. What is the best way to get a hold of you if anybody has any real estate needs?

Nicole Quinn: 49:53

Anyone has any real estate needs? This is Nicole. Yep, that's Nicole. You can find me on social media. Nicola sells properties that's also my website, Nicola sells properties.com and then call or text 540-588-5686. And Anna,

Anna Ball: 50:12

I can be reached at 262-765-9200 and it's seven, six, or 262-765-9200 or Anna ball realtor.com.

Rick Ripma: 50:25

That's an easy name to both easy name that helps a lot. Yes, I can even pronounce them which is huge. And they get all the beaner I got a HardWorkingMortgageGuys.com That's HardWorkingMortgageGuys.com Or you can give us a call at 317-672-1938 that's 317-672-1938 and please follow us for more in these real estate gurus. And I want to thank you too for being on you. You just you're fun to be with. You're obviously very you're you're you've got a lot of real estate knowledge and sales knowledge which is and you know how to commit you know, you're great at communicating it. So thanks so much for joining us. We appreciate it.

Nicole Quinn: 51:02

Thank you for thanks for having us. Yeah.

Rick Ripma: 51:04

Ranch MLS NUMBER 33041 MLS NUMBER 664589 NMLS number nine equal housing opportunity some restrictions apply