The Big CX Takeaways: Season One Reflections
The first season of Simply CX was full of insights from creating emotional loyalty and building organizational culture to AI-driven innovation and omnichannel experiences. In this episode, Nicole shares the themes and stories that shaped the season...
The first season of Simply CX was full of insights from creating emotional loyalty and building organizational culture to AI-driven innovation and omnichannel experiences. In this episode, Nicole shares the themes and stories that shaped the season—and the conversations that stood out.
You'll walk away with:
• Why culture is the foundation for CX innovation
• How aligning on metrics creates accountability and impact
• The role of AI and creativity in scaling personalized experiences
Whether you're a CX pro, team leader, or brand builder, this episode will inspire you to see customer experience through a more human—and more powerful—lens.
Mentioned in this Episode
• Emotional loyalty
• Metric alignment at e& UAE
• AI-powered oncology breakthroughs and inclusion in education
🎧 Produced by Larj Media
📩 For more CX insights, follow Nicole on LinkedIn
If you have questions or comments about CX email us: SimplyCX@microsoft.com
Additional Resources
• Connect with Nicole McKinley on https://www.linkedin.com
• Learn more about Larj Media at https://larjmedia.com