Lowe’s is taking to the skies, becoming the first home improvement retailer to launch drone delivery through partnerships with DoorDash and Wing. Customers can get more than 100 project essentials delivered in as fast as 20 minutes. Chris Walton explains why forgotten painter’s tape, caulk, batteries and other last-minute essentials…
Amazon is letting merchants using its Multichannel Fulfillment service offer Prime delivery directly on their own websites, with no added cost to retailers or shoppers. Is Prime on your own site a gift for mid-sized retailers or a Trojan horse that makes them even more dependent on Amazon? Chris Walton…
Kroger just updated its store dress code for the first time in a decade, putting nearly 400,000 associates across 21 chains in company-issued shirts after shoppers said they were having trouble finding employees. Can something as simple as a new uniform actually improve the store experience? Chris Walton explains why…
Tapestry is making Coach and Kate Spade products purchasable directly inside Google’s Gemini app and AI Mode, complete with Google Pay checkout and no website redirect. Chris Walton breaks down why he likes the experiment, but also why brands shouldn’t overinvest in someone else’s AI experience at the expense of…
Amazon just cut off Meta’s new Muse AI agent from shopping on Amazon.com, citing data security concerns. But as AI shopping agents continue to gain traction, Chris Walton asks the bigger question: Can Amazon really keep the agents out, or will consumer demand ultimately force its hand? Watch the full…
Watch the full video with A&M’s Chad Lusk here: https://youtu.be/rYOw-pVlja4
Chris Niesen is back for episode 2 of Making Space Real Time, presented by the Association of Retail Consumer Professionals (aka ARC) in partnership with Omni Talk. Omni Talk CEO Chris Walton returns as guest host, and this time both Chrises walked all three stores before hitting record. In this…
In this week’s OmniTalk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Quorso, Veloq, and R&S Logistics, Chris Walton takes on the Fast Five solo for the first time, with Producer Ella stepping in to put him on the spot with questions from the…
Watch the full video with A&M’s Chad Lusk here: https://youtu.be/rYOw-pVlja4
In this episode, sponsored by Instacart Enterprise, Portager, Vusion, and Sifter Solutions, Ben Miller is joined by Jordan Berke, Founder and CEO of Tomorrow, to unpack the latest grocery news and the rapidly changing relationship between technology, operations and the customer. Ben and Jordan bring plenty of back-and-forth to this…
A recent YouGov survey of over 5,000 British adults revealed that 49% believe delivery robots should not be allowed on pavements, with 80% raising concerns about the impact on individuals with mobility or sight impairments. In this clip, we break down: • The recent YouGov survey findings on autonomous sidewalk…
Where does the grocery industry currently stand when it comes to agentic AI and autonomous shopping? While fully autonomous shopping is still far off due to consumer trust, we have officially entered the era of AI-assisted discovery. In this clip, we break down: • Why consumers are using LLMs to…
Target has officially named Mark Weinstein as its new Chief Marketing and Guest Experience Officer. From bringing back the viral "Tarjay" experience to fixing in-store friction, Target has big moves to make. Watch as we break down what this leadership change means for the future of Target shopping. 💬 Question…
UK grocer Morrisons is developing "Shop by Light" technology to help customers find products in-store using the blinking light feature on digital shelf labels! Already used by in-store e-commerce pickers, this feature will soon be available to shoppers through a locator tool in the Morrisons app. In this clip, we…
Loyalty is still a massive differentiating factor for retailers! While consumers are increasingly using LLMs (Large Language Models) and AI agents to discover products, they still return to their preferred retailers to make the actual purchase. In this video, we cover: Why consumer buying habits make loyalty programs more critical…
Kroger has officially stopped selling Red Bull's iconic energy drinks across all of its stores and fuel centers nationwide. While brands like Monster and Rockstar remain, this targeted move stems from CEO Greg Foran's promise to push back against vendor price increases during inflationary times. In this clip, we discuss:…
We interrupt your regularly scheduled Omni Talk programming with a prediction worth adding to your calendar. The #NACS2026 Show hits Las Vegas October 6-9, and NCR Voyix's forecast is this: what you do with fuel customers after they show up is what will separate the the CFR retailers from the…
Live from the Vusion podcast studio at booth 913 at Groceryshop 2026 in Las Vegas, Ben Miller connects with Katie Blackburn, Vice President - Commercial Strategy & Operations at WHSmith North America, for a GrocerTalk conversation on the evolving world of travel retail and the changing needs of airport shoppers.…
Watch the full video with Mirakl’s Justin Samakow here: https://youtube.com/live/UdetjH5d1nY
Watch the full video with Portal’s Oliver Leigh here: https://youtube.com/live/UdetjH5d1nY
Watch the full video with Portager’s Daniel Duty and Alex Kopplin here: https://youtube.com/live/UdetjH5d1nY
Watch the full video with Quorso’s Daniel Slowe here: https://youtube.com/live/UdetjH5d1nY
Watch the full video with TruRating’s Georgina Nelson here: https://youtube.com/live/UdetjH5d1nY
Watch the full video with Vestcom’s Kim Schneider here: https://youtu.be/zuRXmhbHEEw