Guru Kelly Kichler with Conversations with KK

Rick Ripma: 0:00

Welcome to Indy's Real Estate Gurus. I'm Rick Ripma. Your hard work and mortgage guy and I've been in real estate and mortgages for over 34 years I've helped over5200 folks refinance their homes. i My team and I believe in custom tailored loans, not a one size fits all approach. We believe there is the right mortgage for you. And we believe we are the team to deliver it.

Ian Arnold: 0:20

And Im Ian Arnold part of Rick's hard working mortgage team. I've been in the financial industry for 15 years helping customers rebuild their credit to get the best possible interest rate, and I have a passion in helping you secure your overall real estate dreams.Now I have a passion myself and always helping people pay off their mortgages even faster.

Rick Ripma: 0:38

And for the most up to date information on India's real estate market or mortgages,go to HardWorkingMortgageGuys.com That's HardWorkingMortgageGuys.com Or you can call 317-672-1938.That's 317-672-1938 And today,we have a little bit of a different show. We have Kelly Kisner. No, I did I do

Ian Arnold: 1:00

that wrong. Oh, you put it in. She told me.

Rick Ripma: 1:03

Kessler, I didn't put the L. Kessler Kessler, so that's J I see H L er, Kelly Kistler Kichler. And Kelly is not only has been a phenomenal real estate agent, very, very successful now. You've you're really excited about what?

Kelly Kichler: 1:22

Being a coach you're coaching. Coach. Yeah,awesome. I love Realtors

Rick Ripma: 1:27

just work with real estate agents, or do you work with a variety of industries,

Kelly Kichler: 1:32

I my focus is real estate, because I've been able to be a part of this amazing industry for so long that I've made friends through here and connect so many great connections is about connections. And so I'm starting here with who I know and that in the industry that I know the best, which is a real estate.And it's not just realtors, but other affiliates. Okay, that serve our amazing industry.Okay, perfect.

Rick Ripma: 2:01

And so, to help people kind of get an idea of who you are get to know you a little bit before you got into real estate. Where did you grow up? You know? Yeah, well, you know, what's your What was your life? Like?

Kelly Kichler: 2:13

What was my life like? Oh, going way, way back.When? I'm from Anderson,Indiana, went to Highland high school graduated in 1987. Yes,I'm old 1987. I was part of the marching band. I'm young. Yeah,baby.

Rick Ripma: 2:31

I graduated in 78.

Kelly Kichler: 2:33

Oh, I am Yeah.Yay. I got some

Ian Arnold: 2:35

I'm keep my mouth shut

Kelly Kichler: 2:36

the end of

Rick Ripma: 2:39

2001.

Ian Arnold: 2:43

Baby, I was born in84. Just

Kelly Kichler: 2:46

over three years old. High School. Oh my gosh. So yeah, I grew up in Anderson, it was a fabulous Oh, it was such a fabulous experience. Had a great family in a great like, Next Level family with all my cousins and grandparents and everything.It was awesome. And was very busy in the marching band and swing choir and did all the things. And then I went to Disney, I went to Walt Disney World and became a part of their college program. Oh, awesome.And it was supposed to last for six months. And I stayed four years, four years, four years.It's the best training I've ever had. And I can still remember being in what they called traditions was the training,okay, they call it they call it traditions because of course Disney has to have their own way. And I just remember the terminology, the things that they taught us that I still don't like the word customer,because we never called them the customer. We had guests, right.We had guests. And so that was an amazing experience. But I got home sick and came back and I actually began my real estate career back then back in again on 1997. I was part of a title company. So I helped get the files ready for closing. And then thought it would be a good idea to my path, went to property management, managed apartment communities for over25 years, and then decided okay,I always knew I would become a realtor. I always I just knew it. I knew it just the timing wasn't right. Things weren't working out. Like I was great.But my time that season was over in property management. And I moved on got my license in2014 2014. And yeah, the training that I've gotten that just the connections I knew that I have great connections with clients, but the connections that you get to have with other realtors or others in this industry, just really it was something that I wasn't expecting and something that I just fell in love Have with. And yeah became a realtor in 2014,and then joined Highgarden real estate as their recruiter in2016. And that was awesome. That really like leveled me up to be in the industry in a different way, and focus on relationships in a different way. And that was awesome. Went to Berkshire spent some time there. And then I decided, you know, I really want to do something to where it's not so specific to broker brokerages. So I want to I opened up my coaching business conversations with Kay Kay was born earlier this year. And it's very broker neutral, I want to help serve and pour into realtors, because that's who I love. And others, again, in this industry, that grow that connection, make a big industry a little smaller, and being able to pour into them and help them figure out where they are and where they want to go. Is something that really excites me a lot. And just seeing other people grow is just amazing.

Ian Arnold: 6:10

Yeah. So with the whole coaching, what did you see that you made? You go, Hey, I think a lot of people need coach, a coach, what did you see to start this?

Kelly Kichler: 6:22

Oh, I'm glad that you asked that. Because it was actually back when I was recruiting, I would meet with people that I wanted to come aboard. And it would kind of turn into a coaching session very impromptu like, Oh, and there's people that were I was meeting with, we're writing the things down that I was saying,I'm like, Oh, they're writing down what I'm saying, Oh. And then they would text me and say,Hey, I did what you recommended,and it's working. I feel like I've got some momentum. And that happened time and time again, I really didn't think that much of that like, Oh, good. I help someone and just moved on. But then I thought, wait a minute,there's something here. And I felt like I just was so attracted to that mindset. And I felt like there was a need for it. Because I feel like whatever. There's so much like the purpose of the meeting is to recruit recruit, which was for me, obviously. But then I thought, Well, wait a minute,there was something else here that I could do. I felt like there was a need for people to feel that poured into. I do make it about them, and help them and build them up and help them to get where they want to go. Does that answer your question? Yeah.

Rick Ripma: 7:40

You got one? Yep. To me, I think mentorship, I relate that with coaching. I think that that's one of the biggest things. That is the most valuable things that you can have. I was I didn't I didn't learn this till really my youngest son went to IU. And he ended up in a business fraternity. And they in that business fraternity, you ended up with mentors, okay. They taught kids to be mentors, and they taught kids to be mentored.Well, he's now he's only 30years old. Okay, today, he's only 30. But he's vice president of a of a venture capital company in Chicago. And he's doing phenomenally well. Because of mentoring. Yes. Right.Because of somebody who coached him and helped him. And then guess what, he became somebody who also coaches because that's how they taught them to do it in this business fraternity. And it was it's been the most, I mean,the best thing he did, and his life I think, for for his career was do that. Absolutely. And so his life is so much better.Because of that, you know, he ended up in the investment banking program at IU, which is,you know, I remember when he told me, Dad, I, those are only for the really smart kids. And then next thing, you know, he's in it. But, but it's that kind of, but without somebody pushing him, he would have never done those things. Right. Yeah. And so you need the coach? Yes. And I have I've had a coach. And one of the things about the that I've noticed, you know, because I've done this a long time,right? So you kind of think you know what to do? And the reality is, you actually do know what to do. You just don't do it all the time. Right? So sometimes it takes somebody else to go because you're working in your business, not on your business and you help people now work on their business Correct? Yes,

Kelly Kichler: 9:37

I can help them see from for lack of better words, that 30,000 angle that was the words I want see it in a different way of perspective,because they can see what they see. But if I can come alongside them and say oh, but what about this, this and this and oh, I didn't think about that are almost giving them permission to to dream big and be like well,why can't you do that? What What? What who would you have to become or need to become to achieve that and help them figure out who is that, that and just, you're gonna have to think do things differently to get the different results, right?There's a saying out there, if you keep doing the same things and expect a different result,it's insanity,

Rick Ripma: 10:17

that definition of insanity is doing the same thing over and over again and expecting a different result.

Kelly Kichler: 10:22

I feel like a coach opens people's minds about Whoa, what if you did this or whatever, something that wasn't even thought of because we can see the whole picture? It's just a different perspective. And yes, we definitely hold them accountable. I mean, my my people come to the session, and they've promised to do this,this and this, it is not promising me they're promising themselves by the way, they're promising themselves to do those things, then they are more likely to do them, because they're like, I got to report on this. So doing the activities,because everybody, like you said, everybody knows what they need to be doing. Going out there prospecting, connecting and doing whatever it is to produce business. But are they doing it? Right? And are they time blocking for it? And I'm helping them do those things that's gonna set them apart and differentiate them. Right in the eyes of their clients, which is what they want.

Rick Ripma: 11:16

Yeah. And time blocking. I started doing a little bit into this, because I think that's one of those things. That until you do it,you don't realize the benefit,the benefit is huge. So you talk about it, you know, much better than I do.

Kelly Kichler: 11:34

Oh, yes, time blocking is something that we is discussed a lot and people know they should do it, but actually doing it and getting into action and doing it and being deliberate about it. Even if it's just a Sunday night, like okay, this is this is all the things I need to do for the week. And time blocking whatever it is in your you you protect,that you don't have your emails on, you don't have your phone on, you're not getting on Facebook, you are distraction free during that time block whenever the time block that you need to be doing is. And then you can even set a timer if you need to set a timer, okay, or the alarm from two hours from now, when that time block is up.And you know, okay, I'll have my time block or my alarm on so I can really hone in and focus on what I'm doing. And not letting any distractions, but time blocking is huge. And I feel like so many Realtors into salespeople in general, aren't focused on the follow up.There's so many people that I come across and when I ask them.So what are you doing to keep in touch with the people that you've worked with that know you? Trust you? Like you? What are you doing to keep in touch with them, and I had this look of oh, it there's, there's,there's a statistic out there, I think it's 18%, or 13%, it's a very low percentage of Realtors follow up after that closing is done. And that's what I want almost to give permission to the agents to do that. Because that's a lot easier of a phone call to make. Then cold calling.And it's not about asking that client that they've worked with,who do you know, that wants to buy a house? It's no asking them? How are you? How are you doing? How's the house? Do you need help with something? Or do you need a plumber or whatever?What's going on in your life that I can help with? How can I add value to you? That's when the magic happens and everything else will fall into place? I promise. Yeah,

Ian Arnold: 13:33

it's about staying in front. Especially in today's world. I mean, it especially if you're a realtor out there.Think about it. Rick and I same type of business. So yeah,absolutely. It's constant follow up, because in six months, are they gonna remember who that person is? If you only work with them for a month? Probably not.But if you stay in front, Hey,how's everything going? You don't have to talk about business. Hey, just one check.See how everything is? How's the kids? I heard? They're about to graduate, aren't they? And you just have make a conversation?Yeah, and four or five months,or we do it every quarter. So and then we just call Hey, just check, see how everything's going. But you just try to stay in front. Facebook does a little bit. But let's be honest. So maybe we'll post up on Facebook.

Kelly Kichler: 14:15

You can get distracted from the distraction from the distraction, all that so yes. Even if you see somebody has a birthday, send them a card. People love to get my handwritten notes. I mean, guys,there's so much magic in that.And it's so easy to do. Right?But when you get send a birthday card to someone that I mean, I get excited about it because your mailbox is usually full of flyers and things that you're doing and then recycle. When you get a card that you can feel in touch and it's handwritten. That sets you apart to

Rick Ripma: 14:49

Yeah, when I do that they can't read it.

Kelly Kichler: 14:52

I swear they know it. Well that's

Ian Arnold: 14:55

reasonably Rick has assistance

Rick Ripma: 14:59

for me So if somebody wanted to get a hold of you for any other, you know want to talk to you about coaching.had any questions What is the best way to do that?

Kelly Kichler: 15:07

My phone my phone number is 317-525-8048 That's317-525-8048 And then my my email address is Kelly Kichler que ich LD are no te at conversations with kk.com

Rick Ripma: 15:28

It's Kelly K yelloweye. Yes. Okay. I see H le AR Yes, that

Kelly Kichler: 15:35

conversations with KK Oh, come with kk.com

Rick Ripma: 15:40

Yep, conversations with kk.com. And to get a hold of the Ian or I go to HardWorkingMortgageGuys.com That's HardWorkingMortgageGuys.com Or you can call 317-672-1938.That's 317-672-1938. And thanks for listening to India's real estate gurus. The gurus we interview share valuable insights. They reveal their strengths, personalities and how they'll work for you. Well, we hardworking mortgage guys,secure your best mortgage. Real estate gurus work hard to, they avoid problems the amateurs don't see they listen, they find unrealized opportunities. If you're buying or selling a home,a real estate guru is a valuable asset. If you're even thinking of buying or selling a home,keep listening, and definitely call one of Indy's real estate gurus.

Ian Arnold: 16:28

Alright, so we're gonna take a little sidestep and get to know you a little bit more. So if I take away your phone, you cannot work for 24hours. And what I always joke that you got to get out of the fetal position off the floor.What do we catch you doing for fun?

Kelly Kichler: 16:44

Oh, it's summertime and it's nice that I will be outside walking them on on hanging out with my guys.I've got a son Colin who's 14Almost 15 And my I yell a little bit. And then my husband is Eric. So I would hope that he would be off of work and we could go do something away from home road trip or something outside. Especially right now but if it's wintertime we will be bowling.

Ian Arnold: 17:12

Also your bowling.We love

Kelly Kichler: 17:14

double bowlers but we'll attempt it.

Ian Arnold: 17:17

What's your highest score? 302 99 300

Kelly Kichler: 17:24

divided by two.Yeah, we it's just for fun.Yeah, it's just for fun. We both are movies like we're going to a movie today. Awesome. So yeah,just being with a family.

Rick Ripma: 17:35

Now. Where's your favorite place to road trip?

Kelly Kichler: 17:39

Ooh, favorite place to road trip. We love going up to Michigan, like Sagaponack. Oh, yeah, I say it right that Douglas around there.We love going there. We love going into Cincinnati, Kings Island and just Cincinnati.

Rick Ripma: 17:54

Cincinnati. It's fine place to go. There's so much fun. And we want to live not kidding.

Kelly Kichler: 18:00

It's fine. Just a road trip there. And Nashville is fine. Not in

Rick Ripma: 18:03

Nashville. It's not very far. And it's a wonderful place to go. I went to a seminar there. It's like, Man, this is like a four hour drive. It was not bad at all. And it's straight down. 65 It's not a drive. It's easy.

Kelly Kichler: 18:15

Not so yeah. And of course Louisville. Is that fun to try anywhere else.

Rick Ripma: 18:22

Yeah, I love all those places. Yeah, they're a ton of fun. So what would you say your superpower or superpowers are

Kelly Kichler: 18:33

making people feel included? Inclusive, like I have a mastermind group that I'll be starting here soon. And it's I've been you are invited to a seat at the table. I think that's important. I feel like I remember. I think I've done this just because I remember growing up and not being included. And remember how that I know how that feels. So I want to include people. I have a ladies event that happens every every month.It's the fourth Wednesday of the month happened very organically.We've been meeting for two years now. And it'll be two years in August. The ladies of real estate we meet at Hotel Carmichael and I wanted to create this group that had no it was very neutral. Again, I'm I want to be broker neutral. But people have come there from all the different brokerages, all the different mortgage companies, home warranty companies, I wanted to have a gathering to where it wasn't based on anything. It's your lady, you're in real estate,let's come together in a lovely place and connect. And just to hear the conversations that happened during those connections. I think I've had 40to 50 people they're the most Yeah. Then we've had people that20 people whoever comes comes and I don't have any expectation and it's not structured at all.So I've had people ask me to sponsor if they could sponsor it, but it's not that kind of an event. I'm protecting it because it's very much a community. And like I said, hearing conversations of, oh, we're friends on Facebook, but we've never met. Here you are able to meet and be, among other women that are very empowering,encouraging, and with no agenda.It's not a recruiting event.Very, very, very important. It's just a time for everyone to connect and just be seen,because I feel like this world is so distracting and very fast.And we're all busy. And I think,like we were talking about busyness is such a thing that people think, Oh, the busier I am, the more important I am no,no, no, it's not that way at all. But just to stop and have a glass of champagne, or just come to a lovely place is something that I think is needed.

Rick Ripma: 20:54

Yeah. And you know,there's lots of benefits I just by thinking about, and you probably know a lot more than I do. But I would think one of the benefits is, as you meet other people, real estate agents meet the other agents, when you have a transaction, then with somebody or an offer comes through with their name on it,or any of that, it helps

Kelly Kichler: 21:13

it does, because you've already had theirs already. You know that person and you know that she's not going to get in the way of anything, right? Not that any not that Realtors do that. We don't do that. But

Rick Ripma: 21:27

nobody ever gets in the way of anything. No,

Kelly Kichler: 21:29

never. But no,it's the common thread of real estate. Well, our life in general is about relationship.It's about the relationship. And what how we pour into the relationships and grow those relationships is something that I feel like is a superpower.Yeah, that's awesome. Yeah, and just want to include people,empower them, encourage them to feel like they can do whatever they want.

Ian Arnold: 21:54

So since you do the whole coaching everything, I'm kind of curious on your answer on this. So Rick, and I've talked to tons of realtors. And we were shocked to find out that90% of Realtors fail in the first five years. So as a coach,what do you think is the biggest reason

Kelly Kichler: 22:15

I feel like that before they get into it going into the pre licensing course they don't understand or they don't take it as seriously as maybe they should. They don't have the concept of I'm opening a business, this is a business.And I feel like some people think it's okay just to have their license and maybe do it part time. This is not a part time gig at all. And really showing up and it's uncomfortable. And this is hard to this is hard to accept to is there's no such thing as instant gratification. The things that you're doing today, you may not see the results from the actions you're taking today, you may not see results from in a month to month or even next year or ever.But you have the control of what you're doing, what actions you're taking, you have the control to do that you can't control everybody else is doing.I think there's a lot of comparison to that happens,because people don't see what happened behind the scenes. So,you, you you, there's your I feel like they need to understand why. Why did I get my license, we have that realization and have really solid goals. And I just don't think people do and I feel like they think that it would fit.They had the expectation of it would be easier than this. It's not Yeah, being a realtor is not and they get discouraged,distracted and realize, oh, this is not for me. And then yeah,they move on. So I would love to get in front of people and I have gotten in front of people before they get their license and let them know that and that not to be mean or negative because I'm not, but just to so they know that expectation that they need to have in their head and heart to really be successful and open it up and know okay, this is the way it is. It's going to take a minute to gain some traction, because when they get traction in some momentum, they can do whatever they want. But I feel like they just kind of stop at Oh, this is hard. I can't.

Ian Arnold: 24:21

Yeah, I think that's a huge thing. Because I've mentioned before Rick and I did the same thing. Or when I say Rick and I I was in the car industry for a long time and I was transitioning. I was like,Look, my kids are getting older.I can't do this. Yeah. And I love the financial side. So I actually came to talk to Rick before I even went for my license. And it was nice to have that conversation because he like you just said he goes,Look. You're used to getting paid every two weeks and everything that doesn't happen here he goes. You might get a loan approved and get a contract but you may not close on that for a month or two right? Yeah.So you have to realize there's a whole mindset. So as you're going through that I'm reliving vivid memories of that conversation I had with him. And I think it's huge. That is, I think, if you want to jump into either one of the fields, you need to have that conversation first, find out the ins and outs, maybe even take a week, or maybe a day. So let's see what a realtor actually does

Kelly Kichler: 25:22

shortly. And call on those realtors that you know or call me. And I can help you with that too, without any agenda or anything very objectively look at it and see what is it about real estate that you're Why are you doing this? Yes, really dig deep about why is it that you want this and reach out to those realtors that you know, that are doing what you think that you want to do,and ask them, take them to coffee, pick their brain,hopefully, they will be open to that. And if they're not call me, you can take me to coffee and break my brain and I can help even I love connecting people to I love that whole connection process of, oh, you need this, you do that? Let's connect you. I really enjoy that as well. So yes, I would be very objective about connecting people and you know, helping them make that decision. And really deciding like, Okay, this is really what I'm doing and jumping in with both feet, not like, oh, maybe I'll do it a little bit here. And there, you can't just do it a little bit,you need to own it. And it's so much more about showing houses.We show houses like this, this much of this much of your time.It's not HGTV, no. I know,million dollar houses every day.

Rick Ripma: 26:40

But you know, I think another piece of it, you know, everybody talks about the money piece, which comes if you if you work, but coming out of the car business because I came out of the car business also,then I was a new home salesperson and a builder. And we both those jobs, okay, both those sales positions, I didn't have to generate my own. I'll call a customer I know she doesn't like it but a customer leaves, okay

Ian Arnold: 27:10

is your own guests.

Rick Ripma: 27:16

And this, you have to generate. So if your own lead. So if you are a selling anywhere else, or if you are doing anything that you think oh, you know, I can do I can be I can go do that. And you think that those leads are just going to come to you. That's not how it works for most people. Now you you still even if even if you know you have a huge sphere of influence, you still have to go after that sphere of influence. You still have to tell them what you're doing.Yeah, nobody comes to you. If you're what Ian likes to call the secret agent. Nobody knows you're doing it. Yeah. Right.And even when they do, even when you tell them, You go tell them one time. They're coming to you,they'll forget. Yeah. And they're sending you referrals.And that's the and then then you get the people who say, Well,you know, I don't want to bother him. What do you mean, bothered

Kelly Kichler: 28:11

by them? They're open for business.

Rick Ripma: 28:12

Yeah, yeah. And I also think he said something else I think is really important is when you open a business? If so if the same person when they opened a store, what would they do? Exactly? Right? They would equip it, they would equip it,they would mark it, they would they would do everything they talk to everybody about their new store. Right? Why is it that you can't do that with real estate when quite honestly, most people are more interested in real estate than the store reopened?

Kelly Kichler: 28:36

It's true, right?Is it people love to talk about real estate? And how are you answering the question? How's the market? If you're how are you? How are we answering that question? Yeah, being positive and being like, you know,instead of saying, Oh, I'm so busy, busy, busy. Instead, turn it back to them. Why are you asking? Are you interested? Do you have an interest in it? It's really making it about whoever you're with? Making it about them? How can I help them? And yes, I am. I am in real estate love to help you. But what is it? Where do you want to go in your real estate? What is it that? What's your goal? What brings you you know, if you're at an open house, what brings you to the open house? What is going on in their lives that you can help solve that problem? Or maybe it's not even a problem,it's just that they had a new baby or they're getting married or whatever, what is happening,this motivating this transition,and we need to become more interested than interesting.That's when the magic happens.may not see it right away,right? Because there's no such thing as instant gratification.But if you can be more interested in whoever you're around or in company with who that's when it happens.

Rick Ripma: 29:48

And what is the best way for someone to get a hold of you if they are looking for any coaching or just want to talk to you about it. See if it's right,yeah,

Kelly Kichler: 29:55

we can absolutely do a discovery call. No, no expectation. I don't and pressure. I don't believe in that. I'm not going to force anything. But yeah, they would they could call me at my phone number or text either way 3175to 58048. Or my email is Kelly could schouler K IC H L E R, at conversations with kk.com. I like

Rick Ripma: 30:21

I like your email.That's, that's great.

Kelly Kichler: 30:23

It's a conversation.

Ian Arnold: 30:24

Yeah, it is.Alright. And Rick, how would they get ahold of you? Or is

Rick Ripma: 30:28

the best way would go to HardWorkingMortgageGuys.com.That's HardWorkingMortgageGuys.com. Or you can call 317-672-1938.That's 31767 to 1938.

Ian Arnold: 30:41

All right. And now we'll do the question of the week. And the question of the week is sponsored by Hey, Rick and I the hard working mortgage guys, where we believe in helping and supporting you and your realtor or your coach by sending constant updates through the loan process, contact us at hardworking mortgage guys.com.All right. So here's a tough question. What was your first car?

Kelly Kichler: 31:01

Ooh, a 1969 Ford Fairlane and it was green.

Rick Ripma: 31:07

That was a common color.

Kelly Kichler: 31:08

Oh, yeah. Is it common? Right? Yeah. I got it right before I got my license.So it sat in the garage for a minute. And my dad found it because he was in car into cars.And it was 1969. That the car not the year I got it. But the car was 1969. And it still had the covers of the seatbelts.Really, when I got it. By the time I was done with it. It was beat up a little bit.

Rick Ripma: 31:36

Was it a two door or four door to door to door? Oh,so I was a good one.

Kelly Kichler: 31:40

And it had this shift on the column. stick shift on the column,

Rick Ripma: 31:43

the three and the three? Yes, yeah. Okay, so I had to think about that. And what do you remember the motor to have?How big an engine doesn't have come on? Just had

Kelly Kichler: 31:51

an engine in?Green or

Rick Ripma: 31:55

28? Cobra Jet? Oh,yeah. It was fast.

Kelly Kichler: 32:02

Yeah. I probably drove it too fast. But I don't know what the engine was. Did it live through you? It lives through me. Yes.

Rick Ripma: 32:09

That's a big. That's a big feat. We're finding we ask this question every single person

Kelly Kichler: 32:14

really? But yeah.went to Disney.

Rick Ripma: 32:19

Yes. Or you took it to Disney?

Kelly Kichler: 32:20

No, I left it at home when I went to Disney.Okay. My dad was like, no, no,no, was probably

Rick Ripma: 32:26

because your dad was a car guy.

Kelly Kichler: 32:27

He was a car guy.He was like, Okay, I need to protect this a little bit better than what she's doing. So,

Ian Arnold: 32:35

go ahead. It's interesting. You mentioned about the steering column. How Yes,well, Mercedes, you're not too long ago started doing the same thing on the side. But it was just it was like your blinker.Basically you just tap it. There was so many people that would take it and try to yank on it.Yeah. Because they weren't used to it. Yeah, because they're all now used to the shifter at the bottom. So it was funny. Like,anytime I got a new Mercedes.I'm like, hey, look, you just tap it. You don't have to. You don't have to yank on it like the old school.

Kelly Kichler: 33:07

Sounds Ah.

Rick Ripma: 33:09

So then it ends up broken? Yeah.

Kelly Kichler: 33:11

Yeah. Just girls in their in their hand.

Ian Arnold: 33:15

Yeah, it's a Mercedes, you don't want to break anything?

Rick Ripma: 33:21

So you were saying the Disney kind of is very interesting, because you you hear so much positive about the that university Disney University and the training that you get? Yes. As it relates to taking care of guests. Correct?How do you see that has been a huge benefit to not only your real estate career, but but helping in your coaching career?

Kelly Kichler: 33:45

Well, Disney is very much like taking time to pour into their cast members,because they weren't employees,they were cast members. Just to be able to work, you go through traditions, that was a two week process before you even got to the park you had you went through the Disney University for two weeks, every day dress up, you were showed up. And then when I got into guest relations after that first initial six months period was of college program, then that was a two month process that so they're very much about pouring into the cast members. And so I guess I realized that when I'm working on professional or personal development, it's not an indulgence, it's very much needed. We all need it. I feel like sometimes it's looked at as Oh, when I got time for that,I'll do that when I'm doing this or that. When I've got time for you. There's you've got to make time for it time block it,literally time block it when you're spending time on developing yourself. And I just became a part of the John Maxwell team. And so there's all kinds of training and modules to look at and Go around coaching,I wanted to be the best coach ever. So John Maxwell, people have heard of him. He's written hundreds of books. And so I thought that would be a great person to connect with, and able to sort of get certified through him. But to go back to your question about Disney specifically, I think it's just,they almost gave permission to me to spend time on that.Because if they're doing it, and they're training, and you have a great experience, when you walk into a park, the cast members are very well trained, and they know how to create an experience. And that's what I want to do with coaching to is create an experience that a journey that the client goes through, it's their journey, I just get to come alongside, but it's their journey, and just equip them with that. So I feel like that's what they really taught me and to pay attention to the details. And even the smallest detail makes a big difference. Yes. Does doesn't

Rick Ripma: 35:57

it? It does.

Ian Arnold: 35:58

All right. So if somebody's listening to this right now, and they're like, I don't know if coaching is for me, what does coaching help somebody? Whether they're new,or they've been seasoned?

Kelly Kichler: 36:09

Sure. And we all have goals? Right? Are we should it have a coach is someone that is not a due to process as to do with process? I come alongside them? Is it okay, where are you right now? And how can we get you to where you want to be?Like, just basically showing them? This is where you are? And where do you want to be? And let's help let's figure out the steps or the the activities or actions that you're going to do to get there. And it all is about the daily activities? What are you doing daily to get there? Sometimes when people are like, Oh, my gosh, I want to do this by the years. And that's a long time. And that can be very cumbersome and overwhelming,that sometimes it's like, oh, I can't do this, I'm not gonna do anything. It's almost that analysis, paralysis thing that we do human being human beings,I do it too. But if you stop and think, Okay, what do I need to do today, right now that's manageable. That first step.That's what a coach is there to do is to help them realize, oh,I can do this, that chunk it down, make it smaller, but impactful, the small things that you can do on a daily basis,impact your whole year. But we want to look at the whole year,we set goals for it. But let's just figure out what we can do today to get to where we want to be. And we can even check it down to quarterly. To make it easier. Yeah,

Rick Ripma: 37:34

I'm guessing everybody's different on how they do it. I know my biggest issue for me, is when I when I decide to do something, I have very, very little patience. And I always think your strengths are your weaknesses. I think it's one of my strengths. But I also think it's one of my weaknesses. It's a strength in the processing of a loan and that type of thing. Because everything has to be done today.Everything has to be answered today. So I don't you know, I hear people say, well, that person never got back with me.If I don't get back with the IMS stop. I mean, it's just and I get back right away, because I can't I just can't wait. Yeah,but I think but I have the problem with. Okay, I want to do like, I wanted to put this podcast together, right? I had to do everything at the same time. It will tell you, I drove him crazy. He's

Ian Arnold: 38:18

very meticulous,upright first, and I'm uh, let's wing it. And let's go. Yeah, he is a well, this has to be so this way. This has to be this way. So yeah, I

Kelly Kichler: 38:27

just gotta go with it. That's it, you're a good combination. Because you you do pay attention to the details. But you're like, Let's go do it and figure it out as we go. But you can also drive each other.

Rick Ripma: 38:39

Yeah, I do a lot of figuring it out as I go. Yeah.Because but I want to plan. So I'm okay with changing my plan.But I know that there are people like me, who, that's my biggest issue. My coach kept Slow down,slow down, slow down. It's okay,slow down. Yeah. But a lot of this is because of my coach, we were doing a podcast, but we changed it based on my conversations with him. Oh,nice. And I think that's something that people don't understand the value they get in a coach that I think is important is I think it is of a consultant that's kind of the same way. They're out there talking to people. Right? So if they find a person who is really really good at something, they can bring that information back.Right? And give it to you. So if you're good at if you're good at you know, talking to customers and doing that kind of thing that can be really valuable. But on the other side, you know, if you find somebody else who's they're not so good at talking to people, but they're really good at something else, you bring that back so connect them Yes, coaches up with all this,this knowledge of people who do it at the top level so they can bring it back to the people who need that? Yes.

Kelly Kichler: 39:54

And help each other. Yeah, I love to connect people and when like I said,when I see any like, Ooh, you need to have that need but there They do this really well, let's connect you I always get permission from both to, you know, exchange names or whatever. But yeah, can I feel like that? Because we don't all have to be good at everything,right? We can't. It's just impossible, right? That's why we have to move resources around us to take over when that when my knowledge or expertise is not there. I know somebody that is an expert in whatever it is that they're wanting. So yeah, that's so important. And yeah, I have to work on my patience, too,because I do want it right now.Now,

Rick Ripma: 40:33

US thing, I'm not positive.

Kelly Kichler: 40:36

I like, you know,just knowing that you're doing the right activities, and being where you are being present and not thinking about, Oh, I shouldn't have done that yesterday, or what am I going to do tomorrow? No, no, it's about really just being present, where you are doing what you can do.That's where the magic is, when you're present where you are,and able to do whatever it is that you're needing to do that day and accomplish it. And you move on to the next and you can dream about tomorrow? And I'll appreciate the past, of course,but not dwell on either because it's, that's where your power is, is in the presence.

Rick Ripma: 41:07

You can't change the past. You can't

Kelly Kichler: 41:09

you can learn from it. Nope, it's I'm

Rick Ripma: 41:12

working on that.You're trying to, you're gonna you're working on a time machine.

Ian Arnold: 41:19

Hey, I can make millions that way.

Rick Ripma: 41:22

You figure that out?That would that would mess up so many things. If you had a time machine. I don't know what you're holding world would change every every second that people could go back and change what happened if you confusing,yes. What's amazing how just like buying a house. When somebody buys a home, it changes so much of their life, it changes who their friends are.It changes who they know, it could change who their kids marry, it can change what schools they go to. It changes everything. Absolutely. And almost every decision we make every day does that.

Kelly Kichler: 42:01

It's an emotional thing, too. Yeah. Because you are, you know, if you're moving from one house to another,there's memories you're leaving from that first house. But it's also exciting, maybe you're getting into a bigger house. But yeah, it's a different neighborhood. If you have kids,then there may be leaving a school or a neighborhood kids or whatever it may be. It is emotional, and to have a realtor that you can partner with in that way, is something that I love being able to equip the realtors to do that in such a way that it's going to be different. It's not about just a transaction closing on whatever day it's about their lives. And it's a big emotional and it's it can be a roller coaster with to no fault of anyone. But just things pop up during a transaction that you're like,Oh, I didn't see that coming.How is the realtor remaining calm, and not making it about them staying out of the way and just being very solution driven.

Ian Arnold: 42:59

So, Rick, and I love stories. So I got to ask this question. What's your favorite memory, whether it's real estate, or coaching?

Kelly Kichler: 43:11

I think one of my favorite, when you said coaching this, this popped up, I was sitting at Java house. And so I wouldn't just have a coaching session at a Java house or anything I would it would be in my office. So no distractions.But this happened just to be organic connection. And we were going through things that she wanted to go through as far as like goals and such. And then I was like, Well, who do you have to become to do these things?And she just kind of looked at me like, oh, like I was giving her permission to do that to dream big. And that's one of the things. And it was before I became a coach before conversations with Kay Kay was born. And I realized, this is what I should be doing because her whole self changed her whole presence, her whole energy changed. She was like, oh, and she walked out of there much differently than she walked in.That was my that's my favorite story. Because her day was different. And she was one that I referred to before as she texted me. I did what you had suggested to do. And I'm meeting with a client tomorrow. Oh my gosh, yeah, that is and when I noticed and when just noticing it, she I'm so happy. I noticed it because she walked in, or she walked out of that place much differently than she walked in.So to be able to see that and witnessed it. That's my favorite story. Yeah.

Ian Arnold: 44:40

It is interesting.And I love the mindset of how people think that sometimes you can just go yeah, you can you can get this. You can buy this car, you can buy this house, and the emotions and the fate they're like they don't realize that nothing clicks until you say that and then something just clicks in them and their eyes get bright and they're like whoa, Hold on

Kelly Kichler: 45:00

energy. Yeah, we all have energy. We're just balls of energy. And their energy is a shift. You can feel it. It's hard to explain it. You can feel that shift of. Hmm,yeah, I can. Yeah, it's empowering.

Ian Arnold: 45:13

Especially we see it a lot first time homebuyers in their family. So that first one is never nobody's ever owned a home. And then you tell somebody, Hey, I got you pre approved. They're like, what? I didn't think it was actually gonna go through. Yeah, they were like, Yeah.

Kelly Kichler: 45:30

Here's this,okay, do it. You can go in.You're like, you're doing it.Yes. That is it. Yeah, the whole and I remember one of my first closings, this is back. When I first got licensed. Hey, I got to I don't know how it all happened. But I got to literally hand the keys. To my buyer.There's a first time oh my gosh,they were renting an apartment doing you know, they weren't ready yet. But I got to hand I remember the keychain, hand them the keys to their house. And they looked at me and like, we bought we all just started crying. Because I was handing them their keys. And I don't know how I got into the mix of that because it was just where I was sitting. But I took advantage. I noticed it. I didn't think I know. Yeah,

Rick Ripma: 46:16

she kept the kids

Kelly Kichler: 46:20

still living there. No, no, it was awesome.Just to be a part of that moment and realizing, Oh, I am part of this moment and being present.And just being there is amazing.

Rick Ripma: 46:32

That's fantastic. So if somebody wanted to get a hold of you to do for coaching, talk to you about coaching, yes.What's the best way?

Kelly Kichler: 46:39

Phone? Phone number is 317525048 My email is Kelly Kichler K IC H L E R at conversations with K k.com

Rick Ripma: 46:54

Awesome. And to get ahold of Ian or I, it's HardWorkingMortgageGuys.com That's HardWorkingMortgageGuys.com Or you can call 317-672-1938 That's317-672-1938 and please follow us so you don't miss any of these real estate gurus.

Ian Arnold: 47:11

Kelly, thank you for your time it's been wonderful having you on and great information because we don't get we get some mentors but having a full coach. It's phenomenal have on here. Oh,

Kelly Kichler: 47:23

thank you. I love it. I love what I do and excited to grow it so thank you for having me. I certainly appreciate the invitation and having me

Ian Arnold: 47:30

great, that's all alright and reminder if you have any friends, family or coworkers looking to buy sell refinance contact record, I will be more than happy to help you branch NMLS

Announcer: 47:38

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