Episodes

“Most teams leave the vast majority of their innovation potential on the table.”

“No one cares about us, our company, our products. We have to make them care, and for that, we need the right words.”

“If you're worried that a ChatGPT type tool can replace you, you need to [ask]: Why am I communicating? What am I trying to say? Am I being authentic?”

“I’m not saying necessarily fight more, I’m saying fight better.”

“What you think is not gospel.”

“Everybody you interact with needs that signal of respect.”

“The ability to handle yourself in interviews and other high-pressure situations can make the difference in getting the job and achieving your goals.”

“Causality is this foundation that really allows us to anchor what we’re trying to do when we’re telling stories.”

“We are now competing in conversation with someone’s feed.”

“We’re all salespeople at the end of the day.”

“The tools of communication have changed, the human brain has not.”

“Over time, what works is truly showing up in a way where you actually care, you're actually trying to give value.”

"The first negotiation is actually a negotiation I have with myself about my own story."

"The dumbest thing you can be is a know-it-all."

"You want to make sure you have the energy at the end of your communication as well as at the beginning."

"Know your stuff, practice, and then just do it and be there."

"Meaning is about being mindful of the effect you have on other people."

"When there's a gap between our intention and our impact, we diminish others and our communication."

“Managing emotions—yours and your audience's—is hard enough, but it's even harder when you're under pressure to respond."

"It's not an accent, it's an identity."

"The assumption of swift trust is really useful."

"People aren't inside of our heads, so you have to give them that emotional information as well as the factual information."

"If all you're trying to do is inform, you're not going to pull it off. You have to entertain your audience."

"You want to own the message and your narrative."