Account & Billing

Questions related to account and billing issues

Adding an Additional Show to My Account

How to Add a New Website to Your Podpage AccountIn the bottom left corner of your dashboard, just above the word "Help," you'll see a small version of your podcast artwork labeled "Podcasts."Click on it, and a menu will appear showing all the podcasts associated with your account. At the bottom of this list, you’ll see an "Add New Podcast" button. Click it to start the setup process.You’ll be taken to a preview screen and guided through the steps to launch your new website—just like when you

Can I get a prorated refund when canceling my annual plan?

At Podpage, we value your commitment to our platform, and we offer significant discounts on annual plans as a token of our appreciation. We understand that situations change, and you might find yourself needing to cancel your annual plan before the year is up. In this article, we will explain our refund policy for annual plans and how it ensures fairness to all our customers.The Benefit of Annual PlansOur annual plans come with substantial discounts ranging from 25% to 40% compared to monthly s

Does Podpage come with an email address?

While Podpage serves as your website host and shows up when you go to your domain name, it is not possible to set up an email address using Podpage.If you'd like an email address at your domain (you@yourdomain.com), we recommend one of two options:Set up an email forward with your domain registrar. Most domain registrars (Godaddy, etc..) will give you free email addresses that will forward to a personal email address (for example, you@yourdomain.com forwards to you@gmail.com). Honestly, this is

Does Podpage offer multiple podcasts on an account or is it one only?

You can have one long, and then add multiple shows. Each show will have it's own plan. Here is a tutorial about adding a new show to your account.Here is a tutorial about swithcing plans and billing cycles..

Does Podpage offer phone support?

At Podpage, we understand that when you're facing challenges or have burning questions, sometimes a friendly voice on the other end of the line can make all the difference. To offer the ability to instantly get someone on the phone would require a giant team (which would force the price of Podpage higher). What we have instead is scheduled live support video calls. You can schedule a Podpage Live Support Meeting using this link https://calendly.com/podpage/live-supportOur Commitment to Helpin

How does the free trial work?

At Podpage, we offer a 14-day trial for every website, granting you full access to Basic and Pro package features. You don't need to upgrade. The features will automatically be available for new websites.This guide will walk you through the trial period, its features, and what to expect once the trial ends. Dive in to make the most of your Podpage trial experience.Understanding the Podpage TrialAccess to Pro and Basic Features (Except Custom Domain)No Credit Card Required: Enjoy full access to

How do I delete my website and/or cancel my subscription?

We understand that parting ways can be tough, but if you've decided to cancel your subscription or delete your Podpage account, we're here to assist you. This guide will now also cover refund options to ensure you have all necessary details before making your decision. This guide will walk you through the simple steps to either cancel your subscription or delete your account and website.Before making your final decision, please note that Podpage offers refund options for certain circumstances, w

How much does Podpage cost?

At Podpage, we offer flexible pricing options to cater to a variety of needs for podcasters looking to create and manage their websites. Here's a breakdown of how Podpage pricing works:Multiple Tiers of ServicePodpage offers three tiers of service, each packed with features to meet the unique needs of podcasters. Whether you're just starting or aiming to grow your podcast, we have a plan that's right for you. Here's a detailed look at our pricing tiers:Basic PlanThe Basic plan provides you wit

How to change your Podpage password

If you've decided it's time to update your Podpage account password, you're in luck! We've made it easy for you to change your password whenever you need to. Below are two simple methods to help you get the job done.Method 1: Changing Your Password While Logged InLog In: Start by logging into your Podpage account using your current credentials. If you're not already logged in, visit Podpage Login and enter your existing username and password.Navigate to Account: Once you're logged in, click on

Setting Up Multiple Podcast Sites on Podpage

Podpage offers the flexibility to set up sites for multiple podcasts, catering to both individual podcasters, podcast consultants, and podcast networks. Here's how you can do it:Option 1: Create Multiple Podcast WebsitesIf you want each of your podcasts (or your clients' podcasts) to have its own distinct website, you can create multiple individual/separate websites but have them all managed by the same account. Here's how it works:Independence: Each podcast website is entirely independent, wit

Switching Plans and Billing Cycles

When it comes to switching between plans and billing periods, Podpage keeps it simple. Here's a breakdown of how the billing amounts work:​Switching from a monthly to a yearly plan: If you're currently on a monthly plan and wish to switch to a yearly plan to enjoy the cost savings, you can do so at any time. The best part is that we'll apply any remaining funds from your current billing period toward the cost of the yearly plan. This means you won't lose out on the money you've already invested.

Transferring a website to someone else

If you have been managing a website, and now you want to transfer it to a new owner, here's how to do it:Step 1: Have the new owner create an accountTell the new owner to go to https://www.podpage.com/signup and create an account. They dont need to create a website, but they need to set up a way to log in to Podpage.Step 2a: Submit a ticket to have it movedFor Podpage websites on the FREE planIn this case, it's easy. Just open a support ticket and send us the link to the website you control an

Troubleshooting Email Notifications from Podpage

At Podpage, we send out important email notifications for various events related to your podcast website, such as episode imports, new contact form messages, and reviews. If you're not receiving these notifications, here are some troubleshooting steps to help you resolve the issue:Step 1: Verify Notification SettingsCheck Notification Preferences: Start by checking your notification preferences. Navigate to "Settings" and then select "Notifications."Toggle Notifications: Make sure the specific

Troubleshooting Login Issues on Podpage

If you're experiencing difficulty logging into your Podpage account, follow these troubleshooting steps to regain access:Step 1: Password ResetPassword Reset Link: First, attempt to reset your password by clicking on the "Forgot Password" or "Password Reset" link on the login page.Check Spam Folder: If you don't receive a password reset email in your inbox, check your spam or junk folder. Sometimes, these emails can be filtered there.Email Registration: If you still haven't received a password

Understanding Expired Status on Your Podpage

If your Podpage website displays as expired, this guide provides insights into the various scenarios causing this status. Whether it's the end of a free trial or a canceled subscription, understand the implications, safeguard data, and the straightforward steps to reactivate your site when required.​What Does "Expired" Mean?An "expired" status simply means that your website is currently not subscribed to one of our plans, and it's not in a free trial.Free Trial ExpirationEvery Podpage website c

What happens to my site if I cancel my subscription?

What Happens If I Cancel My Podpage Account?If your podcast is going on hiatus and you cancel your Podpage account, your website will no longer be public. However, your site is not deleted.This means that when you're ready to restart your podcast, your website will be right where you left it.To reactivate your account:Go to Account (found in the bottom-left corner of your dashboard).Navigate to the Billing section and reactivate your subscription.Once reactivated, Podpage will begin the proces

What is the Difference Between Pro and Elite Plans?

What is the Difference Between Pro and Elite Plans?You can see all the differences between Pro and Elite plans on our pricing page at www.podpage.com/pricing. ​Understanding the DifferenceWhile the Pro plan provides an excellent foundation for podcasters, the Elite plan goes beyond aesthetics to deliver enhanced functionality, analytics, and automation. Here's a comprehensive breakdown of what sets these plans apart:Website & SEO CapabilitiesPro Plan: Built-in SEO tools help your podcast ge

What's the Podpage refund policy?

Our philosophy on refunds is pretty simple: We want you to be happy.If you feel like you've paid for something you didn't want, or didn't meet your expectations, we're happy to refund you.If your subscription renews unexpectedly, just ping us. We'll refund you.Basically, even if you don't want to use Podpage anymore, we are so grateful you gave our service a try and we want you to leave feeling treated fairly.We do ask that you let us know soon after your payment if you'd like a refund. If y

Where Can I Set My Notifications?

Email notifications in Podpage keep you informed about important activities on your site, such as guest registrations, new comments, mailing list subscriptions, and voicemails.Navigate to your Podpage settings by logging into your account, click on the Settings tab from the menu, and then select Notifications.Here you can set what email address to use (by default these will go to the email you use to login to Podpage). If you wish to change the notification email, simply edit the email under t

Will Podpage sponsor my podcast? Maybe in exchange for a Pro subscription?

Almost daily, a user asks us one of the following questions:Will you sponsor my podcast?Can I get Podpage Pro for free if I promote you on my podcast?These are always hard emails for us to get, because we want to be as supportive as possible to as many podcasts as possible. But unfortunately, we can't reply with "Absolutely!" to these requests.Truth be told, we used to offer to sponsor the podcast of any Podpage member. We did it our first year and unfortunately, we had to stop this practice. No