Your store teams shouldn't be spending time on anything that isn't driving sales or reducing costs. But too much of their day is wasted on less impactful actions and convoluted processes, which oftentimes results in them feeling even more overwhelmed and inefficient. Omni Talk Expert Quorso CEO Julian Mills once…
Mall of America has many stores, but now those stores are shoppable through a single #ecommerce site with a single #cart and #checkout. In our latest Ask An Expert Series, Adeptmind VP Jesse Michael and Mall of America VP Grant Buntje talk about the benefits for #mall #tenants, #customers, and…
Mall of America's VP Grant Buntje explains how their partnership with Adeptmind has changed shopping for #MallofAmerica guests allowing them to shop for items across all the stores in the #mall, in one spot, then have those items available for #delivery or #curbside #pickup It's a win-win-win for the #mall,…
Jesse Michael, Managing Director at Adeptmind, returns to the Omni Talk Ask An Expert Series with Mall of America's VP Marketing Grant Buntje to discuss all that it takes to make the Mall of America shoppable online. When Omni Talk last spoke with Jesse, we learned about Adeptmind's first foray…
Many #grocers at #groceryshop2021 are focused on providing the best experience possible for their customers to receive their #groceries. But is #grocerydelivery really the most #convenient option? In this clip, Indrek Oolup founder of Cleveron AS breaks down the real impact on the customer in this scenario and what might…
Microfulfillment is all the rage here at #groceryshop2021 As FRONTdoor Collective Co-Founder Dan Bourgault points out, #retailers will need to plan for how those orders make their way to customers, and in some scenarios with products in separate warehouses, it will require some creative thinking, or perhaps, a FRONTdoor collective.…
Shipt Chief Business Officer Rina Hurst shared with Chris Walton and Anne Mezzenga in their latest Spotlight Series interview from #groceryshop2021 how #Shipt is approaching the next levels of partnerships with #retailers. Find out what #retailers and categories are on their list and why in this clip. Thanks to Cleveron…
One of the best parts of the UntieNots platform is how much fun it is for customers to play and save money. As Chris Walton and Anne Mezzenga found out in their interview with UntieNots Co-Founders Cédric Chéreau and Zyed Jamoussi, that came about coincidentally while building the platform. Find…
In this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga sit down to chat with FRONTdoor CEO and Co-Founder Dan Bourgault. When Chris and Anne first heard the news of what Dan and FRONTdoor collective have been working on,…
Another day at #groceryshop2021, another big #groceryindustry announcement. Shipt is giving Visa cardholders free memberships in a move Anne Mezzenga & Chris Walton think is one for the ages. They sat down with Shipt's Chief Business Officer Rina Hurst to find out more. For the full interview with Rina, head…
#Retailers, and especially #groceryretailers with the increase in #onlinegrocery block nearly 15% of good orders for fear that they may be #fraudulent. In reality, roughly 1% of those orders are actually #fraudulent How to tell the good orders from the bad? Signifyd CMO Indranil (Indy) Guha explains in this clip.…
Another hot topic at @groceryshop2021 is the evolving role that new media is playing in both online and offline shopping. Cooler Screens CEO Arsen Avakian shares with Chris Walton and Anne Mezzenga in this clip how they've evolved Cooler Screens to give #retailers and #CPG companies real-time data on customers…
#Fraudprevention, and more importantly, the fear of #fraud is a topic we'd add an entire track to discuss here at #groceryshop2021. In this clip, Signifyd CMO Indranil (Indy) Guha shares with Chris Walton and Anne Mezzenga the increasing priority C-level #grocery leaders at Walmart, Albertsons Companies, and others are assigning…
An entire track at this week's #Groceryshop2021 is dedicated to #marketing to today's #consumer. So we brought on two people we believe are doing this in the most fun and engaging way possible, Cédric Chéreau & Zyed Jamoussi, co-founders of UntieNots. In this clip, Anne Mezzenga & Chris Walton ask…
We're kicking off our #Groceryshop2021 Coverage! We can guarantee #robotic #pickup kiosks like Cleveron AS's 501 unit currently serving customers at Albertsons Companies' Jewel-Osco in Chicago will be a widely covered topic this week. In this clip from Anne Mezzenga's recent interview with Cleveron AS Founder Indrek Oolup, Indrek explains…
In this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga sit down to chat with one of Omni Talk's favorite guests, the always mellifluous Indy Guha, the CMO at Signifyd. Indy, as he always does, gives Chris and Anne…
In this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga sit down to chat with Cooler Screens Founder and CEO Arsen Avakian. Cooler screens, as its name implies, is one of the cooler companies around. It specializes in helping…
It’s been a trend throughout the pandemic, but BOPIS, Click-and-Collect, whatever you’d like to call it, is here to stay. It’s time to get a solid solution, and unfortunately, it’s not as simple as setting up lockers inside or outside your store. In this interview, Anne Mezzenga and Cleveron Co-Founder…
Quit sending all your customers all the same promotions, and while you’re at it, make it fun! In this live recording of the Omni Talk Spotlight Series, Anne Mezzenga and Chris Walton sit down with UntieNots co-founders, Zyed Jamoussi and Cédric Chéreau to talk about how they’re utilizing AI and…
If you have a #beauty or #fashion brand, which outlet do you go to for #digitalmarketing? Online #fashion mag or retail media network? Lisa Collings SVP of Client Development at Epsilon shares in this Spotlight Series interview with Anne Mezzenga the correct way #brands should approach answering this question and…
"If you think your customer is only findable on Instagram, you're wrong." In our latest Spotlight Series, Lisa Collings SVP of Client Development at Epsilon talks about how #retailers and #brands need to set their strategy on the #customer, not the #channel, even when that channel seems to be the…
There have been a lot of shifts happening as a result of the pandemic: people have new shopping behaviors, they’re discovering product differently, engaging with retailers in new places, on new channels, and in new ways that are requiring brands and retailers to evolve their thinking around talking to their…
"Fraudsters, abusive folks, will attack sites at higher levels, but there are even more good customers that just want to buy gifts." So what's a #retailer to do during the upcoming #holiday season? Signifyd's SVP of Operations and Client Development Bennett answers the questions that are on the minds of…
It's not just crime rings contributing to #retail #fraud. In fact, roughly 30% of regular #customers claim they have played the old "my package never showed up" game. In this clip from our #AskAnExpert Series, Signifyd's SVP of Operations and Corporate Development Bennett talks about how #retailers should be utilizing…