With #BOPIS orders ⬆️ the time #retailers have to determine if the order is real or #fradulent is ⬇️ WAY DOWN - we're talking from days to minutes. Even more alarming? As a result, many of you have to allocate resources to do this manually. Well, look no further #retail…
Ever get an email saying that a product you put ordered and paid for was suddenly out of stock? There may be more to the story and it could cost #retailers a #customer for a lifetime. Signifyd CMO Indranil (Indy) Guha breaks it down for Chris Walton & Anne Mezzenga…
You'll notice a theme in Chris Walton's #askanexpert series: Investing in #retailtechnology that works smarter, not harder. In this clip, Manhattan Associates's Kevin Swanwick, talks about the importance of using common components, in this case for #POS and #ordermanagement, to lay a smart #omnichannelretail foundation. For the full interview with…
Where are your stores 🏪 on the spectrum? Are they more #transaction-centric or #customer-centric? That is the first question #retailers should consider when making #retailtechnology decisions according to Chris Walton's latest #askanexpert guest Kevin Swanwick of Manhattan Associates. Get more of Kevin Swanwick's advice in this clip, or head here…
For the latest episode of Omni Talk’s new Ask An Expert Interview Series for 2021, Chris Walton interviews Kevin Swanwick, Vice President Store Solutions at Manhattan Associates. The correlative relationship between service and margin is a fundamental axiom in business, and yet retail companies often overlook this relationship in evaluating…
#CashierlessCheckout for #apparel Did that get your attention? 👀 In this clip from Chris Walton's latest #askanexpert series with Silicon Labs's Ross Sabolcik, Ross talks about their apparel #retailer client in #Europe who is converting #lossprevention #tags on #apparel from annoyances to opportunities by leveraging Silicon Labs's technology. #IoT #iottechnology…
Ever listen to a Chris Walton #askanexpert interview about a new #retail #technology and leave thinking, "My team needed this yesterday!" Well, today that #retailtech is #iot and in in this clip, Silicon Labs's Ross Sabolcik eloquently explains how to move #iottechnology beyond a concept in a #podcast and into…
#RFID can set a strong #omnichannel foundation for many #retailers but they have to be able to know it exists. The RFID Sherpas, Marshall Kay & John-Pierre (JP) Kamel tell Chris Walton & Anne Mezzenga in this clip that sometimes #rfidtechnology is simply presented to the wrong teams, under #IT…
The #retailindustry often talks about #RFID in #apparel - but in this clip, Chris Walton & Anne Mezzenga, and the RFID Sherpas, Marshall Kay & John-Pierre (JP) Kamel discuss the many growing use cases for #rfidtechnology - from freezer cases to pharma. For the full discussion with the RFID Sherpas…
William Chomley, Founder & CEO Imagr, gives Omni Talk's Chris Walton and Anne Mezzenga a live store tour of his company's new checkout-free installation in Osaka, Japan. As you will see in the video, the Oasis store in Nakanoshima, Osaka is one of, if not the largest vision-only, autonomous checkout…
In the latest episode of the Omni Talk Spotlight Series, Chris Walton and Anne Mezzenga interview Marshall Kay and JP Kamel, or as those in the know call them, the RFID Sherpas. RFID is a topic that is rightly back en vogue of late as retailers race to meet the…
In the latest episode of Omni Talk’s new Ask An Expert Interview Series for 2021, Chris Walton interviews Ross Sabolcik, VP & GM Industrial & Commercial IoT Products at Silicon Labs. The episode marks what is the first interview in a multi-episode arc, in which Chris and Silicon Labs will…
Did you catch Chris Walton's latest #askanexpert series with Manhattan Associates' Chris Shaw? In this clip, Chris Shaw shares the one thing he believes #retailers can do for better #inventory visibility, #optimization of processes, and to achieve flexibility for their future. Don't miss out, get the full episode here: https://lnkd.in/g74vqYt…
It’s Omni Talk’s version of the Mike and Mike in the morning show, only this is Chris and Chris and what they're talking about in this clip will rock your #retail world. Manhattan Associates' Chris Shaw, shares how #fulfillment options/timing became as important as #product availability for shoppers in #2020…
Making online returns more convenient is a feat. Making those returns convenient AND safe required rethinking the entire process. Happy Returns Co-Founder, David Sobie joined Chris Walton and Anne Mezzenga to talk about how they made the returns process completely contactless to ensure customer and employee safety. For the full…
"We offer an #Amazon-like return experience with Amazon-like economics, for everyone that's not Amazon." -David Sobie, Happy Returns. David Sobie joined Chris Walton & Anne Mezzenga to share the news about their recent partnership with FedEx, allowing Happy Returns to be dropped at more than 2,000 locations nationwide. For the…
Chris Walton and Anne Mezzenga interview IntraEdge President Dan Clarke to learn about how its Truyo platform helps retailers handle customer data so that they can be compliant with the ever changing regulations surrounding consumer data privacy, and specifically GDPR and CCPA. Dan discusses how the Truyo platform, codeveloped with…
In the latest edition of the Omni Talk Spotlight series, Chris Walton and Anne Mezzenga chat with Anna Farberov of PepsiCo Labs. Anna Farberov and her team at PepsiCo Labs source the best and brightest start-ups across multiple sectors of the retail industry to ensure that PepsiCo is on the…
Chris Walton sits down with Bill Stenger, Director of Food Solutions at Knapp, to discuss Knapp's long history with robotics, the changing e-grocery landscape and varying options for delivery, and the how and why Knapp will be a central player in the evolution of hyperlocal microfulfillment by way of its…
Chris Walton sits down one-on-one with b8ta CEO Vibhu Norby to discuss the history and business model of b8ta, “Retail-as-a-Service” theory and practice, and his company’s new partnership involving Toys R Us. The conversation is frank, spirited, and left the Omni Talk team with even more unanswered questions about the…
Omni Talk and Planet 13 Co-CEO, Bob Groesbeck talk about the future of the Cannabis Experience Center they are building in Las Vegas. Bob walks Anne and Chris through their plans to take Planet 13, the worlds largest cannabis store, and expand it into one of the most dynamic retail…
Omni Talk sits down, as part of its NRF Spotlight Series, sponsored by SocialSign.in, with Forge CEO and Founder, Stacy Ferreira live from the floor at NRF's Big Show.
Chris had the chance to visit Amazon Go this week, while in Seattle. He shares his thoughts and answers questions from Anne and Carter about the experience. — Omni Talk is a production of RedArcherRetail.com and OmniTalk.blog, hosted by leading omnichannel retail expert, Chris Walton. Chris is the founder of…