Episodes

Taco Bell has expanded its AI powered drive thru ordering system to nearly 900 restaurants across the United States. Chris Walton is joined by Shelley Huff and Chris Niesen to discuss whether voice AI has finally reached mainstream adoption. They explore why Yum! Brands has taken a thoughtful approach to implementation and how AI could improve both the customer experience and restaurant operations. ▶️ Watch the full Fast Five episode here: https://youtu.be/-F7f2EFXG9k

Walmart has expanded drone delivery across Greater Houston, bringing ultra fast delivery to more than one million consumers and paving the way for hundreds of additional drone locations. Chris Walton, Shelley Huff, and Chris Niesen discuss why this is much bigger than a drone story. They explain how it represents the next evolution of fulfillment, changing customer expectations, and the growing race to deliver products faster than ever before. ▶️ Watch the full Fast Five episode here: https://...

Albertsons is rolling out a new AI powered merchandising intelligence platform designed to improve pricing, assortment, promotions, and shelf space decisions. Chris Walton is joined by Shelley Huff and Chris Niesen to debate whether AI can truly transform merchandising or whether success depends more on organizational adoption, better decision making, and asking smarter business questions. Their conversation explores what retailers need beyond the technology itself to create meaningful change. ...

Ocado co-founder and CEO Tim Steiner is stepping down after more than two decades leading one of retail's most ambitious grocery automation companies. Chris Walton is joined by Shelley Huff, CEO and Co-Founder of The Interval, and Chris Niesen, Founder of Peloton One Consulting, to discuss whether this leadership change signals trouble for automated grocery fulfillment or simply marks the next chapter in its evolution. They share their perspectives on warehouse robotics, grocery economics, and ...

In this week's Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Quorso and Veloq, Chris Walton was joined by Shelley Huff, CEO + Co-Founder of The Interval, and Chris Niesen, Founder of Peloton One Consulting and author of the Retail in Real Time Substack, to discuss: • Ocado CEO Tim Steiner's planned departure after nearly three decades, and what the leadership transition says about the future of automated grocery fulfillment and the economics...

This Omni Talk Retail Fast Five lightning round covers everything from whether Sam's Club has officially dethroned Costco for the best rotisserie chicken to Chris and Ben's favorite sporting event food traditions, including Buffalo wings, Sunday roasts, and Wimbledon strawberries and cream. Plus, they dive into England's World Cup run, Oasis celebrations, the most expensive sporting tickets imaginable, and Chris's most extravagant purchase on a dollar-per-minute basis. Tune in for the full epi...

This Omni Talk Retail Fast Five segment explores Amazon's new Alexa Shopping feature that gives customers access to up to 365 days of product price history. Chris Walton and Ben Miller discuss how greater price transparency could strengthen consumer trust, why the feature supports the rise of agentic commerce, and how Amazon continues to position Alexa as the future interface for AI-powered shopping. They also explore how this capability could eventually help AI agents make even better purchasi...

This Omni Talk Retail Fast Five segment breaks down New Jersey's proposed legislation targeting AI-powered pricing and placing a moratorium on new electronic shelf label installations. Chris Walton and Ben Miller discuss why electronic shelf labels have become caught in the AI pricing debate, how Europe embraced the technology through consumer protection initiatives, and why intelligent pricing and surveillance pricing are two very different conversations. They also explain why electronic shelf...

This Omni Talk Retail Fast Five segment looks at Lowe's decision to let store associates sell marketplace products directly through its in-store selling platform. Chris Walton and Ben Miller explain why this approach works particularly well in home improvement, how it strengthens the connection between digital and physical retail, and why empowering store associates with marketplace inventory creates a better customer experience. They also discuss why this model could work for retailers like Be...

This Omni Talk Retail Fast Five segment explores Amazon Web Services' $1 billion investment to embed AI engineers directly inside customer organizations. Chris Walton and Ben Miller explain why AI success is no longer about choosing the right model. Instead, they argue that adoption, implementation, and business context will determine which retailers gain a lasting competitive advantage. They also discuss why Amazon believes retailers need hands-on support to move AI from experimentation to eve...

This Omni Talk Retail Fast Five segment examines Kroger's $1.65 billion acquisition of Giant Eagle and what it signals about the future of the grocery industry. Chris Walton and Ben Miller debate whether Kroger is making a smart strategic acquisition or simply doubling down on a business facing mounting competitive pressure from Walmart, Amazon, Aldi, and Sprouts. They also discuss why a successful family-owned grocer like Giant Eagle may have chosen to sell now, whether the acquisition creates...

In this week's OmniTalk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Quorso and Veloq, Chris Walton was joined by recurring Fast Five favorite Ben Miller, independent retail analyst and former VP of Content at Shoptalk, to discuss: • Kroger's $1.65 billion acquisition of Giant Eagle, and whether the deal says more about Kroger's growth strategy or the mounting pressures facing the grocery industry (Source) • Amazon Web Services investing $1 billion ...

This Omni Talk Retail Fast Five lightning round covers a little bit of everything, from the passing of legendary Fed chairman Alan Greenspan at age 100 and the question of who deserves the title of favorite economist, to whether Chris and Jenn are Prime Day shoppers (spoiler: neither is exactly hitting refresh at midnight). They also weigh in on Jersey Mike's overtaking Chick-fil-A as Florida's favorite fast food chain and Jenn makes a strong case for the family-sized sub. Plus, in honor of the...

This Omni Talk Retail Fast Five segment reacts to Target's decision to name fashion icon Isaac Mizrahi as its first-ever Creative Director at Large, a brand new role in which Mizrahi will advise on product design, mentor Target designers, and help the retailer reclaim its iconic cheap chic identity. Chris Walton and Jenn Hahn aren't exactly wowed. While they agree that creativity never hurts, both question whether a lack of design vision is actually what's holding Target back right now or wheth...

This Omni Talk Retail Fast Five segment covers Bed Bath & Beyond's Legendary Coupon Hunt, a 21-day nationwide sweepstakes inviting customers to dig out their old iconic blue 20% off coupons for a chance to win a $100,000 home refresh. Chris Walton and Jenn Hahn don't hold back. With only around 22 Bed Bath & Beyond branded stores still open and a grand prize that signals the brand isn't exactly betting the house on this one, the duo rates this squarely at a 99 out of 100 on the gimmick scale. T...

This Omni Talk Retail Fast Five segment tackles Kroger's Q1 fiscal 2026 earnings, where the grocery giant posted $46.1 billion in total sales and announced that its e-commerce business turned a profit for the very first time, ahead of schedule. Chris Walton and Jenn Hahn give credit where it's due, but push back hard on the feel-good narrative. With identical sales missing expectations, e-commerce growth lagging the broader market surge discussed in the previous headline, and CEO Ron Ferens adm...

This Omni Talk Retail Fast Five segment breaks down the explosive June 2025 e-grocery data from Brick Meets Click and Mercatus, which showed a 28% year-over-year surge to $9.8 billion, with delivery, pickup, and ship-to-home all posting gains of 25% or more. Chris Walton and Jenn Hahn dig into what's really driving the growth, from the rise of the free delivery era to why time-starved consumers are leaning on online grocery harder than ever. Chris makes the case that regional grocers shouldn't ...

This Omni Talk Retail Fast Five segment examines Ahold Delhaize's decision to appoint former Amazon Fresh executive Claire Peters as CEO of Ahold Delhaize USA and what the hire could mean for one of the largest grocery retailers in the U.S. Chris Walton and Jenn Hahn discuss why Ahold Delhaize looked beyond traditional grocery talent, what Claire Peters' experience at Amazon, Woolworths, and Tesco brings to the role, and whether an unconventional leadership hire is exactly what the company need...

In this week's Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Quorso and Veloq, Chris Walton checked in from Vienna, Austria, the final stop on Walton World Tour 2, alongside recurring Fast Five favorite Jenn Hahn, Founder & CEO of J Recruiting Services, to discuss: • Ahold Delhaize naming former Amazon Worldwide Fresh executive Claire Peters as its next U.S. CEO, and whether hiring an outsider is the right move as the company navigates mount...

This Omni Talk Retail Fast Five Lightning Round segment closes out the show with World Cup predictions, James Bond casting debates, cycling culture, and Chris Walton's favorite meal from his European conference tour. Chris Walton and Ben Miller discuss where a potential U.S. World Cup victory would rank among the greatest sports achievements of their lifetimes, while also sharing some classic British optimism (and pessimism) ahead of England's tournament run. The conversation also covers who s...

This Omni Talk Retail Fast Five segment explores DoorDash's new AI-powered search experience and why conversational commerce may be arriving faster than retailers realize. Chris Walton and Ben Miller discuss natural language search, AI shopping assistants, customer discovery, and why retailers must rethink how shoppers find products online. The conversation also examines how platforms like DoorDash, Amazon, Google, and ChatGPT are changing consumer expectations and why conversational search is...

This Omni Talk Retail Fast Five segment explores Dollar General's plans to test a new subscription membership program and whether value-focused shoppers are ready for another retail membership offering. Chris Walton and Ben Miller debate the opportunities and risks of launching a paid program, including delivery benefits, customer loyalty, and whether Dollar General's assortment can support a compelling value proposition. The conversation also examines how subscriptions have transformed retail...

This Omni Talk Retail Fast Five segment explores Walmart's decision to open Walmart.com to shoppers in Mexico and what it means for the future of global marketplaces. Chris Walton and Ben Miller discuss cross-border commerce, international marketplace growth, pricing transparency, and why Walmart continues to make bold investments in long-term growth opportunities. The conversation also examines operational challenges, customer experience concerns, and how Walmart's marketplace ambitions compa...

This Omni Talk Retail Fast Five segment examines Target's new shoppable Bravo digital series and what it says about the growing convergence of entertainment, media, and commerce. Chris Walton and Ben Miller discuss whether retailers are increasingly competing with streaming platforms, creators, and social media companies for consumer attention, and why discovery continues to evolve beyond traditional advertising. The conversation also explores Target's brand strategy, merchandising challenges,...