Nov. 5, 2025
Better Questions, Better Clients with Bruce Hill
Send us a text What if the fastest way to grow your revenue is to ask better questions and make buying easier? We sit down with sales pro, trainer, and author Bruce Hill to unpack the simple habits that turn conversations into clients and teams into consistent performers. Bruce shares the Four P framework that runs his business: people, promise, process, and pricing. We talk through how to define who you can serve with excellence, articulate a clear outcome, build a repeatable delivery syste...
What if the fastest way to grow your revenue is to ask better questions and make buying easier? We sit down with sales pro, trainer, and author Bruce Hill to unpack the simple habits that turn conversations into clients and teams into consistent performers.
Bruce shares the Four P framework that runs his business: people, promise, process, and pricing. We talk through how to define who you can serve with excellence, articulate a clear outcome, build a repeatable delivery system, and set prices that respect both the client and the business. Along the way, Bruce explains why introverts often win in sales, how a single language mix-up can derail a team, and why listening is the most underrated competitive advantage.
We go beyond tactics to the habits that keep you productive when motivation fades. Bruce maps out his daily planning routine, the one-task rule that guarantees progress, and the mindset shift that treats rest as part of the business plan. He also offers four prompts to get unstuck—what’s going well, do more of, do less of, start now—plus a fresh take on customer success that makes renewals and referrals almost automatic. If you’ve ever wondered how to attract better clients, reduce friction, and improve collaboration without adding complexity, this conversation gives you a clear path.
Grab Bruce’s Better Questions Toolkit and learn the “questions path” to guide sales calls with purpose. Then tell us: what’s one question you’ll add to your next client conversation? If this helped you think differently, subscribe, share with a teammate, and leave a quick review to help others find the show.
Connect with Bruce Hill
website - www.askingbetterquestions.com
https://www.linkedin.com/in/newskillsnewyou
https://www.twitter.com/newskillsnewyou
https://www.tiktok.com/@newskillsnewyou
https://www.facebook.com/Newskillsnewyou/
https://www.youtube.com/@newskillsnewyou
https://www.pinterest.com/newskillsnewyou
Big thanks to our Sponsor for this episode is Triple M Money Management Matters. Ready to Master your Money? Connect with the experts who make money management simple - Visit Tripme M today!
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Stay tuned for the next episode of Ready Set Collaborate with Wanda Pearson. Subscribe - Follow and Like Ready Set Collaborate with Wanda Pearson
00:00 - Welcome & Sponsor Message
00:46 - Meet Bruce Hill & His Mission
03:28 - The Four P Framework Explained
05:20 - One Skill That Changed Everything
08:22 - Sales, Confidence & Development
11:25 - From Books To Training: Why Write
14:06 - Traits Of High-Performing Teams
16:15 - Communication Pitfalls & Clarity
18:21 - Customer Service As Sales Engine
21:03 - Defining And Attracting Better Clients
23:12 - Discipline, Rest & Productivity
WEBVTT
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Welcome to Ready Set Collaborate with Wanda Pearson.
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This is where ideas spark, connections grow, and collaborations fuse success.
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Tune in for inspiring stories, expert insights, and game-changing conversations.
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Let's build, connect, and thrive together.
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Remember, collaboration is the key to success.
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This episode is brought to you by Triple M Money Management Matters, helping you take control of your finances with confidence, clarity, improvement strategies to build wealth and secure your future.
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Triple M Money Management will definitely help you with your finances.
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Welcome, welcome to the Ready Set Collaborate Podcast with Wanda Pearson with Collaboration Sparks Transformation.
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Ready to attract your dreams clients without the stress, we're going to have actually Bruce Hill with us here.
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So with Collaboration Sparks Transformation, and I am excited to introduce Bruce Hill, an accomplished sales professional, three-time author, and experienced trainer who helps individuals and organizations improve performance, productivity, and profitability.
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So I'm going to just have this, but I'm going to talk about Bill Bruce's bio.
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So Bruce, tell everybody hello.
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Hello.
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Thank you so much for the invite.
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I love the title already set, Collaborate.
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That's been a big part of my success.
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It's just all the people that helped along the way.
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So including yourself.
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So I'm I'm thankful.
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Yeah, no, thank you.
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Yeah, when I created this title, I was just telling Bruce, it'll be two years, two years' anniversary when I created this podcast.
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I always thought collaboration, and that's my key, that's my tagline.
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Collaboration is the key to success because it is.
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Oh, wonderful.
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I didn't even know that.
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That's how I created this.
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I said, okay, what can I name it?
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Ready, said and my marketing.
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She said, Why don't you always like to?
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That's it.
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Ready said collaborate.
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That's what we're gonna have our podcast.
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So that's how I created that.
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That's how I created that.
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Let's get ready to be inspired in challenges.
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We dive into the art of asking better questions, building stronger teams, and driving results.
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So, Bruce, welcome to the podcast.
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I am going to talk about your bio and then we're gonna get into some questions here.
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Sounds good?
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Sounds great.
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Okay, so Bruce empowers individuals and organizations to improve performance, productivity, and profitability in the areas of leadership, team building, customer service, communication, and sales.
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As a two-time president's club winner, whoa, go ahead, Bruce.
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Bruce is an accomplished sales professional, three-time author, and experienced trainer.
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His impact as a leader included serving as the president for the oldest Toastmasters club in Nashville and GTM strategy for tech startups.
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He became obsessed with personal and professional development when he discovered one new skill would change your life.
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I love that.
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Today he is working on his fourth book, Better Questions, Better Clients, with the goal to drive revenue through personal and professional development.
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Thank you, Bruce.
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I love this bio because I tell I remember working at IBM, we had to go to Toastmasters.
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Yeah.
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Let's learn that.
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And that's really getting you out of your uh comfort zone and being able to speak.
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Absolutely.
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But I am so proud of you, and I'm so happy that you're here with me to be able to explain what your uh your framework is.
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So let's dive into some questions.
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So, what is your 4P framework?
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So I'm actually really excited, but ha, we're working on it.
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Yeah, I've got it done here.
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Super excited.
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So the better questions framework is more than just a sales framework.
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That's the most obvious application, but it can be for business strategy, it can be for better hiring decisions, it can make you a more effective leader or coach.
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So if you're born into your team or if you're directly a coach, right?
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Life coach, business coach, etc., there's four questions that I run my whole business on.
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And it's based around the people, the promise, the process, and the pricing.
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So I asked first, who can I serve with excellence?
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And that was a light bulb moment for a lot of people.
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The first time I taught this workshop live, they're like, wait a minute.
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And we got stuck there, and we're doing the next session next month.
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You can visit, let's see, here.
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At the end, we'll give you how can you can tap in and get into the next workshop, just depending where you are and when you are.
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So, who can we serve with excellence?
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How is their life for business going to be different?
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Because they came in contact with you.
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And then how are we going to deliver results consistently?
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And last but certainly not least, once the price that makes sense for the business, it makes sense to the client.
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So we don't want to give away the result.
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We also want to make sure it's simple, make the decision to work with us easy.
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So I just asked those four questions over and over again.
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And what happens is we gain a level of clarity, we get a level of confidence, it improves the communication between the team, between the customers.
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Boom.
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That's a quick masterclass on the better questions framework and the four P framework.
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I love it, and especially with the four P's.
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But let's take it, let's go back here.
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Because I want to know how you discovered that one little skill can change your life.
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What was that moment like for you?
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It starts where all good stories start.
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They say, hey, everybody, y'all don't have a job.
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So they sold our division of the company.
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So even though we were the top performing branch in the region and one of the most profitable branches in the state, if you didn't have a job, you won't have a job.
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And right, bills still got to be paid.
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So I asked a really powerful question.
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Say, man, where can I work that if I do more, I get paid more?
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And if I work harder, I get paid better.
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And it ended up in sales.
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I ended up in sales.
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So even though working with me won't turn you into the killer closer or the master manipulator or the sales superstar, what I found is asking better questions gets better results.
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Asking better questions gets better answers.
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And that's obvious out loud, but that was a pivotal moment because when I started as sales, it was 100% commission.
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So you sold some stuff, you got paid.
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You didn't sell anything.
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Guess what?
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You didn't get paid.
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And that's where I realized that I didn't have any merit for showing up just to be there.
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You got paid for results.
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And so the better I got at serving, the better I got at adding value, the better I got at communicating, the better I got at helping, the more I sold.
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And so that skill absolutely changed my life.
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I ended up making more money and less time.
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That was really empowering.
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You could travel.
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People call man, Bruce, I got a flat tire, need some help.
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Hey, I got you.
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And that's when I say one new skill will change your life.
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It's not a cliche or fridge magnet, it's absolutely transformative.
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And one of those skills for me was better questions.
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I love it.
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And I love that's the title of your books, too.
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So better questions.
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What is it?
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Better questions, better answers?
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Clients.
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Clients, clients.
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Okay, yeah.
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No, I love that.
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So, how did your sales journey shape your passion for personal and professional development?
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Oh, that's a good question.
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What do you have to realize is that sales isn't about convincing people?
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I've found that introverts are actually better salespeople because they are naturally more attuned to listening.
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And I also realized that you could talk to more people and you'd accidentally hear yes.
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But if you got better at talking to the same number of people, you'll hear yes more often.
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How do you get better at hearing yes more often?
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And it comes from your personal and professional development, comes from your leadership skills, comes from discipline, comes from communication, and it comes from confidence.
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Yes, confidence is a skill.
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And I wrote a training on confidence for Microsoft, Georgia, and one of the things that I shared as I presented the proposals, I listen, this isn't unique to your position or title.
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It starts inside, and that's why it's one new skill will change your life.
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And I know that if I can change your life, I'm going to change the business.
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If I can grow who you are, I can grow the business.
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So personal and professional development has been integral to my success.
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That's awesome.
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That's awesome.
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And that makes sense there.
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So what inspired you to step into authorship and training?
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My buddy wanted to write a book.
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And I was like, Man, that's a good idea.
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And a year goes by.
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And he said, Man, I should write a book.
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I'm like, man, do it.
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The world needs to hear your story.
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A year goes by.
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Man, I think I'm gonna write a book.
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I was like, man, I'd love for you to write a book.
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It's easy.
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He says, Man, how do you know?
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You've never written a book.
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And I was like, all right, fine.
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So I went and wrote a book.
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And I said, man, this actually is really easy.
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Shout out to Ria Vision Avance, shout out to Book Prophets Club.
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And so then I said, Well, I'm gonna write another one.
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And so the next year I wrote a second.
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And then I think third was a collaboration book.
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And this is the fourth one.
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Better questions, better clients.
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And guess what?
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My buddy still has not written a single page.
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Wow.
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It's funny because I said I would never write a book.
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I would never write a book.
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But one of my clients said, Wanda, God told me to call you.
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And I always said, see Nicole, I always talk about her.
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And I said, Okay, God told me to call you.
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I said, Okay, what'd he say?
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He wants you to be part of this collaboration book.
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And that's how I actually became start writing Audacity to Shine, was one of the collaboration partners.
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Oh, yeah.
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So I love the title because that's what really got me Audacity to Shine.
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We all have the Audacity to shine.
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So I liked it.
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So that got me going.
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And you know what?
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I was like, I don't know how to.
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I just told my girlfriend, I'm not gonna write a book.
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No, I'm not gonna do this.
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So God has a plan for you.
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You never know what his plans are.
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He has a sense of humor too, but look how he got me doing that.
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Podcast, right?
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Along with my third book that I'm coming up with.
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I'm sorry.
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See?
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Yeah, no, this is my fourth book that I'm coming out.
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Two collaborations, two books.
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So yeah.
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So yeah, it is in it.
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Once you start, you just can't stop.
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You can't stop.
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You can't stop.
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And actually, I have to say, Taria, she told me that I need to write this next book, Forgiveness, Walking Through Freedom and God's Grace.
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And she said, Money, you need to write another book.
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You need to do coaching.
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And I said, God has been telling me that.
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And she was like the confirmation that I needed to listen.
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Don't be like Jonah.
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I know, right?
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I'm just obeying.
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I'm just obeying.
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Let's just go ahead and do it right the first time.
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I know.
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And speaking of that, so you work with leaders and teams across different industries.
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What are the top two, three trait and high-performing teams?
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And this isn't he said, is asking better questions.
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Think about let's look at a team of insurance professionals.
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We'll use insurance.
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Talking to your client, and there's a lot of education to be done, but asking better questions is important to know.
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Hey, what do they need to know right now?
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Let's say you're talking to your team.
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Maybe they're underperforming, maybe they're frustrated, maybe there's a gap in their education.
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How do we know that?
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We're going to ask better questions.
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Maybe you're looking at investing in your business, that'd be software, tools, training, right?
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What questions you ask are going to change the decision you make?
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So what I see over and over again, and it stems for better questions, is their innovation as a problem solving, is their decision making.
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So number one is asking better questions.
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Number two is going to be leadership.
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And not again, not based on your title, but based on your behavior.
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And then the third one is going to be communication, speaking and listening, right?
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Both directions of communication.
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So better questions, leadership, and communication.
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I see that over and over again.
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Any industry, any level of experience, any level of success, those are all needed.
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Yes.
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Yes.
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I love that because actually that was my next question.
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So what was the next question?
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In your experience, what role does communication play in team success?
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And what common mistakes should leaders avoid?
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I'll give you a real simple one.
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Yesterday, we were going to go to lunch.
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And I said, hey, I'm going to recommend Gusto.
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