July 20, 2018
003: Hug Your Haters
Today's episode features a man with an interesting perspective on dealing with critics and unsatisfied customers! Jay Baer is a Certified Speaking Professional, renowned business strategist, best-selling author, and consultant who focuses his clients towards using technology as an advantage in marketing and customer service.
In This Episode, You'll Learn…
- Customer acquisition vs customer retention
- How the customer service environment has changed with technology
- Benefits of answering EVERY customer complaint
- The money is in the audience
- Great examples if the "Hug Your Haters" philosophy
- Jay's book: "Hug Your Haters"
Links and Resources Mentioned in This Episode
Sound Effects Credits:
- Music Box (https://freesound.org/people/terminal/sounds/22685/)
