How can we make transport more human? On this episode, I'm exploring the human risk dynamics of transport — both from the perspective of the traveller, but also from the perspective of those who run and design transport net…
How can counter-intuitive thinking help us to make better business decisions? It’s something that Professor Ian McCarthy explores in his research.
Ian has been on the show before, talking about his research Into workpla…
What impact do crowds have on football ⚽️games? Is there such a thing as 'home advantage'? It's a question that is of interest to those of us who watch the sport, but also to non-sports fans because it helps us to understand…
How can we assess the level of human risk we’re running in a control framework? Unlike technology, humans aren’t always reliable and how they behave under pressure may well be different to how they behave in normal situatio…
Why do we sometimes find ourselves feeling unable to influence other people? If you've ever found yourself thinking you're ineffective, invisible or inarticulate, then you're not alone. We've all experienced it. But what …
What can Compliance learn from Sales? On the face of it, they're very different things: sales is about persuading customers to buy a service or product, whereas Compliance is about telling employees what to do or not do. Ye…
How can building a community help business? That's what my guest Jean-Marc Le Tissier helps me to understand on this episode.
We're all familiar with the idea of a community, in terms of where we live, but how might it…
How can we communicate more effectively in a virtual environment?
My guest Mark Bowden is a body language expert who is well known for advising senior business leaders, celebrities and politicians on how to present thems…
What determines how we individually react to refugees? That’s the question that my guest on this episode, Dr Nihan Albayrak-Aydemir, has explored in her PhD.
Nihan is originally from Turkey and came to the UK to study a…
What is Creative Accountancy? That's what I'm exploring on this episode. It's a term I've invented — a deliberate play on the term 'Creative Accounting' — to describe the approach which my guest Alastair Thomson adapts to h…
How can we use crowdsourcing to obtain human risk insights?
We’re all familiar with companies that have faced big issues in terms of misconduct. When there’s a big scandal — whether that’s banks engaging in bad behaviour…
What causes human risk in companies, particularly at senior levels? That's what my guest on this episode, Professor Elizabeth Sheedy, has been exploring in her research. And she's just published a new book called Risk Gove…
How do human factors influence an inherently risky activity like scuba diving?
That’s what my guest on this episode, Gareth Lock explores in his work as the founder of The Human Diver — a company that specialises in teach…
Why might judges in the same Court give vastly different sentences for the same crime? The answer is noise. When experts who assess the same situation come to very different conclusions for no good reason, we risk bad outco…
How can we manage risk in an increasingly complex world?
My guest on this episode, Richard Fenning, has spent three decades advising multinational companies on geopolitics and security crises. He’s been involved in helpin…
How can we make better connections when we're on virtual calls and webinars? My guest on this episode, Dr Nick Morgan is a speaking coach and writer who helps people to find their voice in a physical and virtual world. For…
If we want to mitigate human risk, we need to engage the humans that might crystallise it. But how can we do that effectively?
My guests, Lasse Frost and Jacob Danelund have been working on this challenge for some time. …
What does the word 'compliance' mean? On the face of it, we've all had experience of it under COVID as governments have introduced rules to influence our behaviour to stop the spread of the virus. But its influence is far br…
Why is Peloton - a company that sells bikes that allow you to take on-demand and live classes at home - so successful? With a Net Promoter Score of 94 (that's 94% of customers who would recommend it to someone else), there …
How can we create better connections with other people to help us meet our objectives?
On this episode, I’m speaking to a Behavioural Scientist that was introduced to me by my good friends Tim Houlihan and Kurt Nelson, …
What does MTV have to do with fighting HIV?
My guest on this episode Professor Eliana La Ferrara of Bocconi University in Milan knows the answer and she joins me to tell me more about her work as a development economist.…
On this episode, I'm tackling two seemingly unrelated topics: how regulators use Behavioural Science & Depolarization. What combines the two is my guest Alex Chesterfield. She's a Behavioural Scientist that has worked ins…
Why, when solving problems, do we tend towards addition, rather than subtraction? Not in a mathematical sense, but rather in terms of how we think about things? That's what my guest on this episode Dr Leidy Klotz, has been…
Why do we have arguments & why might they actually be a good thing?
That's what my guest, Ian Leslie, explores in his new book Conflicted: Why Arguments Are Tearing Us Apart and How They Can Bring Us Together.
In it, …