9-1-1 Emergency Dispatch Episodes

Terry Hastings didn't set out to become New York State's first Chief Wellness Officer. He built the case for the role one needs assessment, one training module, one hard conversation at a time.

In this episode, Dr. Moore pulls back the curtain on what it actually takes to build wellness programs that change lives — not because a flyer went up in the break room, but because someone did the slow, patient, relationship-driven work of making it real.

In this episode, we sit down with Ryan Dedmon, the dedicated Outreach Director for the 911 Training Institute and a retired police dispatcher from Southern California. Ryan is on a mission to help 911 professionals recover from and grow beyond post-traumatic stress. We investigate the pressing staffing crisis affecting 911 centers across the nation, and explore the concrete tools that public safety telecommunicators can employ to manage job-related stress and burnout. Join us for a compelling conversation that challenges you to reflect on the support systems in place for our “first” first responders and consider how we can all contribute to their wellbeing.

On this special edition of Responder Resilience, we invite you to join an enlightening masterclass tailored for clinicians, featuring trauma therapists Dr. Nicole Navega, PhD, LCSW, and Bonnie Rumilly, LCSW, EMT. With their extensive backgrounds in providing therapy to EMS and 911 emergency professionals, Nicole and Bonnie bring a wealth of knowledge and a deep understanding of the unique challenges these first responders face. Whether you are just beginning your journey in working with first responders or already have an established practice, today's conversation promises to be incredibly insightful. Nicole and Bonnie will delve into the critical aspects of offering empathetic and effective therapeutic support to these essential professionals.

Ashley Valenzuela is not just answering the call; she's rewriting the playbook for 911 telecommunicators everywhere. An experienced 911 dispatcher and creator of The Raspy Dispatcher, Ashley has seen the challenges and triumphs of the profession. Recognizing the gap in resources for those drawn to this vital work, she is on a mission to support both current and aspiring dispatchers through her innovative online programs.

In this episode of Responder Resilience, we sit down with Josephine Rios, Founder of Latinas of 911.

In our latest episode of Responder Resilience, we have the incredible Samantha Hawkins as our guest. As a PSAP Professional and Trainer with Moetivations, Inc., Samantha is dedicated to equipping emergency telecommunicators with the skills and mindset for a fulfilling career.

Join us in this episode of Responder Resilience, as we hear from Jim Marshall, CEO and Cofounder of the 911 Training Institute. Jim specializes in providing science-driven training, tools, and resources that foster the optimal well-being of 9-1-1 professionals. With his expertise, 9-1-1 Professionals can confidently manage calls involving mental crises and suicide. Don't miss out on this insightful conversation about serving the unique psychological needs of the Very First Responders who serve and protect us every day!

Conrad Weaver, Award-Winning Documentary Filmmaker, Podcast Host, Producer and Director of PTSD911

911 Emergency Dispatcher Craig Tinneny and 31 year veteran Senior Operator Catharine DVileskis