Episodes

Alex Galkin, CEO and founder of Competera, delves into the complex world of AI-powered retail pricing. Discover how machine learning and Big Data are revolutionizing price optimization, enabling retailers to move beyond price elasticity and embrace contextual, personalized pricing strategies. Galkin shares insights with Chris and Anne on the five levels of price maturity, highlighting the importance of a data foundation and customer behavior in driving profitable pricing decisions. Learn how i...

Thaddeus Segura, Vice President of Data Products & Algorithms at Wiliot joins Chris and Anne for the latest installment of their Retail Technology Spotlight Series to discuss how Wiliot’s Bluetooth-connected tags provide real-time inventory management, freshness monitoring, and omni-channel fulfillment solutions, offering advantages over traditional RFID technology. In this podcast, Chris and Anne go deep with Thaddeus on: How Wiliot’s IoT tags work and their advantages over RFID technology T...

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Whole Foods Introducing A Smaller Daily Shop Store For the full episode head here: https://youtu.be/DAgLFDbnEGo This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Sam’s Club Opening New Design Studio For the full episode head here: https://youtu.be/DAgLFDbnEGo This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: The Realreal Planning More Stores For the full episode head here: https://youtu.be/DAgLFDbnEGo This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: Target Announcing Its New Circle 360 Membership For the full episode head here: https://youtu.be/DAgLFDbnEGo This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle Chris Walton and Anne Mezzenga discuss: What Wendy’s Was Thinking? For the full episode head here: https://youtu.be/DAgLFDbnEGo This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

In this week’s Omni Talk Fast Five retail news roundup, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle, Chris and Anne discussed: Wendy’s about face on surge pricing (Source: KTLA-5) Target’s new paid membership program, Circle 360 (Source: CNBC) The RealReal’s store expansion plans (Source: WSJ) Sam’s Club’s new design thinking studio (Source: Chain Store Age) And closed with an examination of whether Whole Foods’ plan to open smaller stores is, first, a g...

You want to use GenAI at work, but it can be difficult to know when and how to do so safely. As part of our ongoing live Ask An Expert Interview Series on LinkedIn, Chris and Anne have called on two legal experts, Mary Newcomer Williams, Assistant General Counsel at Microsoft, and Michael Brick, Assistant General Counsel US Commercial Industries at Microsoft, to explain how executives can make sure they’re using AI to maximize the productivity of their teams and do so responsibly. Chris and An...

In the latest edition of Omni Talk’s Retail Fast Five live from eTail West sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Marc Lore’s Wonder Set To Open Inside Of Walmart For the full episode head here: https://youtu.be/67YNMyUtLgU This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five live from eTail West sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Schnucks Debuting Its Smart Cart From Instacart For the full episode head here: https://youtu.be/67YNMyUtLgU This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five live from eTail West sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Microsoft Bolstering Its AI Ranks With Mistral AI Investment For the full episode head here: https://youtu.be/67YNMyUtLgU This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five live from eTail West sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Amazon Announcing Scheduled Grocery Delivery And Pickup For the full episode head here: https://youtu.be/67YNMyUtLgU This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

In the latest edition of Omni Talk’s Retail Fast Five live from eTail West sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW-Logistics and Sezzle Chris Walton and Anne Mezzenga discuss: Macy’s Closing 150 Stores For the full episode head here: https://youtu.be/67YNMyUtLgU This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chartable - https://chartable.com/privacy

In this week’s Omni Talk Fast Five retail news roundup, sponsored by the A&M Consumer and Retail Group, Wiliot, Avalara, TGW, and Sezzle, Chris and Anne discussed: Macy’s bold decision to close 150 stores (Source: CNBC) Why Amazon’s move to offer scheduled grocery delivery could be one of the most important headlines of the year (Source: Chain Store Age) Microsoft's decision to fortify its Gen AI position by investing in Mistral AI (Source: Fast Company) Schnucks breaking ground on its smart...

Nick Sarraf, VP Digital Transformation & Customer Satisfaction at AutoZone, joins us at eTail West 2024 to discuss his company's omnichannel strategy. Learn how AutoZone is leveraging composable commerce to piece together best-in-class retail technology for both its B2B and B2C lines of business. Hear about their goals for modernizing e-commerce capabilities while connecting digital touchpoints to their 7,000+ stores. We cover the next phase of their roadmap for boosting customer experience acro...

Rachel Frederick, VP & GM of Ecommerce at Sur La Table, joins us at eTail West 2024 to discuss Sur La Table's omnichannel retail strategy. Learn how they are leveraging artificial intelligence to generate product images and drive personalization. Hear about their goals for boosting loyalty programs, implementing a customer data platform, moving to progressive web apps, and enhancing product returns. We also cover how they expanded into same day delivery and the Amazon marketplace to grow online....

We chat with Sam's Club's VP of Digital Merchandising Jordan Eddie about why he fell in love with retail, the membership model, frictionless shopping rollouts, data-driven decisions, and member obsession. Jordan discusses curating the Sam's Club assortment for quality and value, the pace of innovation, and why he's excited to execute at an even higher level in 2024. Whether you're interested in club retail, digital operations, delightful experiences, or NPS, this interview provides an inside loo...

Katie Reeves, Managing Director of COS North America, joins us at eTail West 2024 to discuss how fashion retailers can leverage technology like RFID and data visualization to enable omnichannel experiences. Learn how they've invested in “smart store” tech for inventory management, operational efficiency, and frictionless customer experiences across brick-and-mortar stores and ecommerce. We cover all the top trends in retail's digital transformation across stores, online shopping, mobile apps, a...

We chat with Firework founder Vincent Yang about innovations in live stream shopping and shoppable video to create personalized 1:1 shopping experiences that double e-commerce conversion rates. Vincent explains how Firework is bringing the tactile, high-touch experience of physical stores online with tools like digital humans and AI assistants. We discuss the post-purchase experience, the future of omnichannel retail, and why these digital innovations are key for brands with high AOV products. W...

We chat with Target's SVP of Apparel & Accessories Gena Fox about partnerships with brands like DVF, navigating fast-changing trends on TikTok, the importance of supply chain speed, and Target's focus on sparking joy through fashion. Gena discusses Target's specialty in store fulfillment, same-day delivery, how they adapt processes to meet guest demand, and why she's so excited about Target's upcoming collaborations and ability to deliver newness. Whether you're interested in Target, apparel ret...

Ovative’s Beth McKigney and Troy Neidermire join Chris and Anne for the latest installment of their Retail Technology Spotlight Series to discuss how shifting to unified marketing measurements, like Enterprise Marketing Return (EMR), can help retailers and brands optimize budget allocation, incrementality, and overall business outcomes. In this podcast, Chris and Anne go deep with Beth and Troy on: The limitations of overly relying on legacy metrics like ROAS How to implement a holistic “full...

Tom Burgess, the President of SnippMedia, joined Anne and Chris to share his thoughts on how CPGs can attribute in-store retail purchases by leveraging banks’ loyalty programs, and how retailers can also plug these same loyalty programs into their retail media networks. In this podcast, Chris and Anne go deep with Tom on: The history of bank card loyalty programs and attribution How new digital media channels can power attribution by connecting banking apps and retail purchases How payments ...

In the latest edition of Omni Talk’s Retail Fast Five sponsored by the A&M Consumer and Retail Group, Avalara, Wiliot, TGW, and Sezzle, Chris Walton, Anne Mezzenga, and guest hosts from the Alvarez & Marsal Consumer and Retail Group Joanna Rangarajan and Cassie Ryding discussed: How Retailers Should Approach Electrification For the full episode head here: https://youtu.be/UJ5nNgAF7Eo This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy Chart...