Leadership Episodes

In this episode Brandon and Chris dive into one of the biggest challenges we face when recruiting new team members- uncovering the truth about what they are and are not going to bring to the team or the role we're hiring them for. How do we get a clearer picture of a potential employee before we bring them onto the team? Especially when all of us have been trained from a young age to "put our best foot forward" during an interview.... How do we get to the real stuff during the interview, and n...

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job management solution that brings many of the tools you need to succeed into a single, more intuitive platform. Xcelerate is designed specifically for the restoration contractor ...

In this show, Chris and Brandon talk technician training and development. How do we invest in our technician's growth, if we know they're likely to leave in just a couple years? What is the role of certifications in a tech's development? We also spent time talking about the struggle to hire techs in the first place, as well as how to keep the door open for techs to return back to your company at some point. Sometime's people need to leave to chase higher pay or explore a new opportunity. If we ...

Let downs. Disappointments. They're a universal experience in life. We all have them, often. Brandon and I process through a recent disappointment, a deal that didn't come together, and talk about handling failures in general. As leaders, the way we handle disappointments and failures, will largely influence how our people handle it. Do we want to react from our emotions and head stories, or do we want to find the Wisdom? Plus a story about William Shatner :) Thanks for listening! If you enjo...

Today's show is a re-cast from the Blue Collar Nation Podcast with Eric Sprague and Larry Wilburton. If you listened to our show with them earlier this year, you'll love this episode as well. These guys are so much fun, and as usual the four of us get real honest, real quick. Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission poss...

Jenny Vandehey is the Vice President of Culture and Experience at First Onsite, one of the largest disaster restoration brands in the world. She is also a long time branding and marketing executive. And a doula (google it). And an herbalist. I was curious to know more about Jenny's role at First Onsite. It's a unique title/role in our industry, and I really admire them for making. And you can tell they take culture and experience seriously when you hear Jenny talk about the different initiative...

In this show, Chris and Brandon compare their fitness journeys, the highs and lows, along with how working out and nutrition have affected their work and leadership. Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job manageme...

In this episode we talk to Trisha Welstad, founder of the Leadership Center, where she coaches leaders and executives through transition and change. Trisha has her doctorate in Leadership and Global Perspectives from Portland Seminary, and today oversees the doctoral program and leads the Institute for Pastoral and Congregational Thriving. During our chat we talk about the important role of diversity in building health teams, how limiting beliefs impact our leadership and happiness, and how to a...

Chris and Brandon are joined by Daniel Pink, author of 4 New York Times best-selling books, including Drive, To Sell is Human, and A Whole New Mind, and When. Daniel also delivered a top 10 most-viewed TED Talk called, "The Puzzle of Motivation," which has racked up more than 28 million views. Listen in while we chat with Dan about his newest book, The Power of Regret, and learn how considering our regrets can help us make smarter decisions, perform better at work and school, and bring greater ...

Sometimes changing the question we ask or the approach we take to solve problems ultimately leads us to a whole new world of possibilities. All our experiences, backgrounds and stories color our perspectives in beautiful ways AND can begin shaping the outcome we expect even before we take any significant action. By pausing our problem solving activity and asking ourselves (or someone else!) the question "What Would It Take...." we may hear an answer that changes our entire perspective and sheds ...

In today's show Brandon and I hang out with Kevin Miller, the host of the Ziglar Show, True Life, and What Drives You podcasts. https://kevinmiller.co Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Xcelerate Restoration Software Xcelerate is an innovative restoration job management solution tha...

In this episode Brandon and Chris chat about the thoughts we have. How many of our bad reactions, bad attitudes, and poor behaviors are simply a result of us believing the thoughts that pop into our heads? Can we improve our effectiveness by considering and questioning our thoughts? During the show, we talk about author and therapist Byron Katie. She suggests four questions we can use to interrogate our negative and stressful thoughts in order to regain power over them: -Is it true? -Can I ab...

Kickboxers rarely make it big in MMA. Many struggle to adapt their skillset beyond striking. In order for them to be champion level in MMA, it requires them to become proficient in wrestling and jiu jitsu, which requires they start at "the bottom" again. Very difficult to go back to being a novice when you've been accustomed to living as a champion. But apparently that's what it takes. And of course there's an obvious parallel with owning or leading companies- as the company grows, it requires ...

Have you ever considered where your anger comes from? Or how others experience your anger? Anger is a universal emotion that all humans experience-all of us get angry at others, and we also know what it feels like when others unleash their anger on us. Why don't we talk about it more often? During this episode Brandon and I discuss our personal relationships to anger- how it shows up in our work, how it's affected our leadership over the years, and the impact it's had on our marriages and pare...

“What is it like to work here?” This was the question back in 2015 that started a five year journey for Clint Pulver, one that would ultimately become a whole new career helping owners, CEOs and managers around the world learn how to make their companies a place where their teams actually want to work. Over the course of five years, Clint became the “Undercover Millenial” and with his backwards hat, hoodie and sneakers, he interviewed more than ten thousand employees, across more than 100 comp...

Any kind of meeting or face to face interaction with our teams is valuable- I think all of us would agree on that. But it's also an investment- are we making the most of that time with our teams? In this episode, Brandon and I dive into the core meeting rhythms and key recurring interactions we recommend for all the teams we work with, and deep dive on the why behind these meetings and what the agenda and focus is for each of them. Check it out- compare with what you and your team are currentl...

The primary problem we all face is not a lack of information. We live in a world where as long as we are in aggressive pursuit of knowledge the information is available. MOST OFTEN THE REAL PROBLEM IS A LACK OF ACCOUNTABILITY AND FOCUS. As business owners and leaders we need to surround ourselves with operators that are challenging us, encouraging us and holding us accountable to the goals we've set for ourselves and our teams. The MRM Leadership Circles are designed to create a community of pe...

In this episode Tom Gissler, President of Restoration 1 talks about his unconventional journey of leadership, including a four year break from the restoration industry where he served as a police officer in Atlanta Georgia. We talked about the formative role failure has played in his life, his passionate views on TPA’s, what it looks like to really take care of our customers, and his vision for the future of Restoration 1. Thanks for listening! If you enjoy the podcast please be sure to leave a ...

In this show, Chris and Brandon chat about the experiences and relationships in our lives that can affect the way we lead, shape our reactions to situations and people, and ultimately cap our leadership potential. Often we try to cover the damaging experiences and broken relationships with our achievements, only to discover that we're ultimately collecting them in a bottomless hole. The money, titles, accolades don't cover the wounds. We have to deal with them, and understand their impact in or...

Bill Zipp, an international expert sales trainer and sales consultant to Fortune 500 sits down to talk with us about sales management and the ideal profile of a sales person. This is such an important, emerging topic in our restoration industry, because the game is changing. With the agency side of the insurance business becoming less and less engaged in the claims service, and of course the rise of TPA's and desk adjusters, operators that want to grow are learning how to pursue more commercial...

How many of us feel like the ups and downs of our businesses and our day-to-day lives toss us around like the waves of the ocean? Often times we find ourselves responding to challenging situations in ways that leave a negative impact or we over celebrate a small win and allow it to distract us from the bigger goal. In this episode we explore some of the tools we can use to build a stronger sense of self awareness that ultimately helps us create stronger emotional fortitude. By keeping our eyes ...

Our tactical processes and procedures are absolutely mission critical and must be prioritized; however we must be equally driven to help our teams understand the true “WHY” behind those processes. By consistently speaking into our teams and casting a clear vision for where we are headed and why we focus on the things we focus on, we better equip them to push through challenges and overcome obstacles. In order to communicate at this level you have to know your people which requires the developme...

We tend to think about integrity as something we identify ourselves or our businesses with, ie. "I'm a person of integrity" or "Integrity is one of our core values." What we've found, is that integrity is a moment by moment choice. We're constantly choosing throughout our life, "Am I going to choose integrity in this moment, or am I not." In today's show we dive into the roles that discipline and integrity play in the growth of all leaders. How can we become better aligned between what we say ...

What can we learn from iconic business leaders? The Steve Jobs', Elon Musks' and Warren Buffets' of the world? In this episode we pull some insights from great leaders we admire: Building a mission people want to be a part of Get comfortable doing more with less. It's amazing what a small team of loyal, dedicated, driven and thoughtful people can do together. Never stop being engaged with what's happening in the field. Inspect what you expect, know what's happening in your business. Thanks ...