Rick Rome, CEO Wash Club

A former Wall Street executive, Rick caught the entrepreneur bug and for the past 10 years has been running Wash Club, now in 75 cities and 4 countries. "COVID took a bite out of us, but on the upside we're definitely starting to see things trickle back in to place." Rick and Pete chat about the the pros and cons of providing towels internally versus externally. ("Stick to what you're good at and what your Mission is! -Pete) Rick brings up some anecdotal experiences of what happens if you take away towel service (don't do it!), the advantages of using RFID technology, ("If you're a good operator, you should already be using technology as your friend!") and more. This is a must-listen for any club operator.