Episodes

You know what customer service people really like? They like when you are nice to them. This episode begins with a magical phrase the next time you need a customer service person to go the extra mile for you. (Lori Jo Vest, author of Who’s Your Gladys?) Your body needs to rest. Not just sleep - rest. And rest isn’t necessarily sitting on the couch watching television. There are different kinds of rest all of which are vital to your function and performance as a human being. Physician Dr. Matthew Edlund, author of the book The Power of Rest: Why Sleep Alone Is Not Enough (https://amzn.to/2MJ6S5M) joins me to talk about the importance of rest and how to do it for maximum effect. Dr. Edlund’s website is http://regenerationhealthnews.com/Ever notice that you never quite look right in a selfie? Your face can sometimes look weird and distorted. That has to do with the camera lens in the phone and when you understand how that works, you can adjust how and where you are in the picture so you …

People who have high credit scores are often quite proud of them. And there is no doubt that a high credit score is better than a low credit score. But is a high credit score better than an average one? This episode begins with some interesting insight into how credit scores really work. https://twocents.lifehacker.com/your-credit-score-doesn-t-matter-unless-it-s-bad-1785050429Who doesn’t love those great stories of new inventions and other creative breakthroughs? But often there is a lot more to the story than the big breakthrough. Creativity is a process and joining me to discuss how to process works best is Michael Roberto, Trustee Professor of Management at Bryant University in Rhode Island and author of the book, Unlocking Creativity: How to Solve Any Problem and Make the Best Decisions by Shifting Creative Mindsets (https://amzn.to/2ZrqYDk).Having a lot of debt is bad for your financial health – and it appears to take a toll on your physical and mental health as we. Listen as I …

Your shoulders speak volumes. It turns out how you hold your shoulders telegraphs a message to the world as to what kind of person you are. This episode begins with a discussion about who your shoulders say you really are. https://www.psychologytoday.com/us/blog/spycatcher/201205/what-the-shoulders-say-about-usAt some point you have probably listened to your intuition. It’s a gut feeling. You know you should or shouldn’t do something even though you don’t know why you know it. That’s what is called intuition. But is it a real thing? Can you trust it? Or is intuition just wishful thinking or merely a hunch? And if it is a real thing, how do we make better use of it? Joining me to discuss that is Rick Snyder, author of the book Decisive Intuition. (https://amzn.to/31STDCV) If you have ever gone on a diet, you probably had the experience that – it didn’t work. However, there are some ways that, according to science, really do work to help take and keep body weight off. Listen as I discus…

How physically strong are you? Interestingly, men today are not as strong as they once were. I begin this episode with the explanation of why that is and the surprising health consequences of not having the physical strength of your ancestors. http://www.menshealth.com/fitness/grip-strength-weaker-today“Can I give you some constructive feedback?” Usually, that question is followed by some criticism you would probably rather not hear. The “annual performance review” is a good example of this. Yet feedback – when done correctly – can be very powerful and quite helpful according to Tamra Chandler, founder and CEO of PeopleFirm, LLC and author of the book Feedback (and Other Dirty Words) Why We Fear It, How to Fix It (https://amzn.to/2Z10SXB). Tamra joins me to explain how to better give and take feedback and why this is so important.  How important is it for children to have siblings? Is being an only child a handicap? That has been an assumption for a long time but lately it is being qu…

Have you ever noticed that when you are working on a problem or trying to come up with an idea there comes a point of diminishing returns? The harder you concentrate, the worse it gets. It’s true for everyone and there is a sweet spot after which your efforts suffer. This episode begins with a discussion on why this happens and when you should stop trying and go do something else. https://hbr.org/2014/07/get-your-brain-unstuckAt times in your life there have been important moments that have helped to shape who you are. These are transformative moments. Perhaps someone said something to you that made you think differently about yourself or your abilities – good or bad. So what is it about these brief moments in life that make them so powerful they can change your course in life or even change what you think of yourself? Dr. Michael Roussel is an associate professor at southern Oregon University and has been studying transformative moments for over three decades. He joins me to reveal t…

Can your boss spy on you? You bet! This episode explains just how far an employer can go to keep tables on you and what you are up to. http://workrights.us/Do you have a lot of self-confidence? Could you use a little more? We probably all could and Lana Otoya author of The Mindset of Self Confidence: Why Self Confidence Has Nothing to Do with Speaking Up or Standing Straight (https://amzn.to/2yKXqWu) joins me to explain how self-confidence works, what it is and how to develop more of it.  Are you religious? If not, you might want to be? Listen as I discuss the amazing health benefits that happen when you believe in a religion. Duke Johnson, M.D. author of “Optimal Health”Intelligence is a funny thing. Sure, it’s good to be smart but there is also a down side. David Robson is a journalist for for the BBC, the Atlantic, and New Scientist and he is also author of the book The Intelligence Trap: The Intelligence Trap: Why Smart People Make Dumb Mistakes (https://amzn.to/2YRNYLz). He joins…

Why do people have nightmares? Do they serve a purpose? This episode begins with some fascinating facts about nightmares and the people who have them. https://www.prevention.com/health/g20516173/6-creepy-things-you-never-knew-about-your-nightmares/Where do good ideas come from? Good ideas typically blossom in environments that encourage people to express their ideas. Yet we often shoot down people’s ideas before they have a chance to develop. One place that does NOT happens is in improv theater. That’s where someone throws out an idea and everyone adds to it to see if they can make it interesting or funny. And there may be a real lesson there for the rest of us according to Norm LaViolette an improv performer, founder of Improv Asylum in Boston and author of a book called The Art of Making it Up: Using the Principles of IMPROV to Become an Unstoppable Force (https://amzn.to/2YLvegE). Norm consults major corporations on how to use the skills of improv to nurture great ideas and he join…

If you wear a certain fragrance, people will perceive you as 12 pounds thinner. That’s just one of many fascinating things I discuss about you amazing sense of smell in the first segment of this episode.  https://www.apa.org/monitor/2011/02/scentsWe spend our entire lives learning. Yet we seldom think about HOW we learn. One person who has thought about it a lot is Scott Young, author of the book UltraLearning: Master Hard Skills, Outsmart the Competition, and Accelerate Your Career (https://amzn.to/2yCu4cF). Scott joins me to discuss the best and worst ways to learn anything and how you can learn anything better. Gotta cramp? Reach for the pickles. There is some fascinating research I discuss on how what appears to be an effective and fast cure for a muscle cramp and it is in a jar of pickles. https://well.blogs.nytimes.com/2010/06/09/phys-ed-can-pickle-juice-stop-muscle-cramps/We all come in contact with difficult and unreasonable people. What is the best way to deal with them? Well…

Kim Kardashian and her sisters speak with something called “vocal fry.” In fact a lot of women do and it is a real problem. This episode begins with an explanation of what vocal fry is and why it is harmful to a person’s vocal health and professional career. http://healthland.time.com/2011/12/15/get-your-creak-on-is-vocal-fry-a-female-fad/Have you ever sabotaged yourself? You go for a goal and somehow screw it up and it was no one else's fault but yours. The really good news is – everyone has done it. It is very human. And there is something you can do to stop it. Judy Ho a triple board-certified and licensed clinical and forensic psychologist and author of the book Stop Self Sabotage (https://amzn.to/2yltujB) joins me to explore this fascinating topic and reveals what you can do to stop it. Ever go to the beach but chicken out when it comes to going in the water? Whether it is an ocean, river or lake, you need to take a dip this summer and I will explain the excellent reasons why it …

Pizza math. It’s worth knowing because when you understand it, you’ll realize why a small pizza is usually a lousy deal. This episode begins with a mathematical formula that will save you real dough on your next pizza. http://lifehacker.com/the-math-equation-that-explains-why-you-should-alwaysb-1784641566How well do you organize, prioritize and execute your life? I bet you wish you were better at it – at least some of the time. World renowned productivity expert David Allen, author of the book Getting Things Done: The Art of Stress-Free Productivity (https://amzn.to/32Vr6Or) is here to offer some amazingly simple yet powerful ways to live and work more efficiently so you have plenty of time for you. Since so many people are dehydrated, listen and discover a quick way to tell if you are. This test requires nothing more than to pinch the skin on the back of your hand. http://www.livestrong.com/article/252621-how-to-tell-if-you-are-dehydrated/Have you ever experienced brain fog? It’s kno…

If you take your own bags to the grocery store, there may be an unintended health consequence – and it’s not good. This episode begins by revealing what happens to some people who use reusable grocery bags. https://grist.org/food/are-your-reusable-grocery-bags-making-you-fat/How you drive has a real impact on the flow of traffic. Tom Vanderbilt, author of the book Traffic: Why We Drive the Way We Do and What It Says About Us (https://amzn.to/2XTgPDL) joins me to explain why traffic flows the way it does, why it sometimes stops for no reason and how your driving affects other drivers. He also reveals what we can all do to make traffic work better.What’s the best way to get ketchup out of the bottle? Everyone seems to have their own technique. However, the people at Heinz ketchup created a secret little way that works if you know what to look for. I’ll explain their method which actually works on any ketchup bottle. https://www.today.com/food/how-get-ketchup-out-bottle-trick-heinz-57-t1…

Ever flush the toilet with your foot to avoid the germs on the handle? It’s one of many well-intentioned but flawed techniques to steer clear of germs lurking in nasty places. This episode begins with some ways people try to avoid germs that fail and better ways instead. http://www.menshealth.com/health/things-that-do-not-protect-from-germs/slide/2Why do smart people do stupid things? Admit it, you’ve done dumb things and you KNOW you should have known better. What’s so interesting is there are several factors that make it more likely you will do something stupid. Joining me to explain what they are is Adam Robinson who is one of the co-founders of the Princeton Review and is now a top financial adviser. He created a Power Point presentation called “How Not to be Stupid” and I know you will find this conversation interesting and useful. BTW, you can find Adam on Twitter – @IAmAdamRobinson. Ask people what makes them laugh and they usually say they laugh at jokes or humor. Well that is…

I suspect every parent wonders how they will be remembered in their child’s mind. What kind of parents do your kids think you were? This episode begins with a look at what children tend to remember most about mom and dad. https://time.com/4097995/parenting-kids-remember/Some moments stand out in your life while many other moments are a blur or have long been forgotten. So what makes that special moments so special? And once you know that can you create more of them? Dan Heath joins me to explore that question. Dan is co-author of the book, The Power of Moments: Why Certain Experiences Have Extraordinary Impact (http://amzn.to/2yY3fOH)Are you a worrier? Worriers are often told not to worry because supposedly, it doesn’t help. Well maybe it does. Listen as I discuss some interesting research that shows how all that worrying can really pay off. http://www.purewow.com/wellness/worrying-and-intelligenceBeing a perfectionist must be frustrating since it is impossible for humans to be perfec…

Low-fat milk and dairy products are better than whole fat versions of the same thing – right? That is the prevailing wisdom. Yet this episode begins with some compelling evidence that we need to rethink that whole notion that low-fat is better. http://www.prevention.com/weight-loss/foods-to-avoid-8-worst-foods-in-your-fridgeEvery day you spend time caring for your skin. It is, after all, the largest organ in the body. Yet there are so many myths about the skin and how to best care for it. Here to help bust those myths and offer some rock solid advice is dermatologist Dr. David Leffell. He is an internationally recognized expert in skin health, founder and chief of the Dermatologic Surgery Program at Yale Medicine and author of the book Total Skin: The Definitive Guide to Whole Skin Care for Life (https://amzn.to/30zZvjX).Who couldn’t use a little more space in their home? Listen as I offer some amazingly simple yet clever strategies for getting rid of things you will never miss and op…

If you have a fender bender with another driver, should you just work it out between the two of you or should you report it to the insurance company? This episode begins by explaining the answer to that and why it is so important. https://www.consumerreports.org/cro/magazine/2013/09/should-you-report-that-fender-bender-auto-insurance-claims-consumer-reports/index.htmHaving a job isn’t what it used to be. The changing economy is creating a lot of new jobs while eliminating others and somehow you have to survive amidst all that change. Joining me to help you navigate all of this is Neil Irwin, he is a senior economic correspondent at The New York Times, and author of the book How to Win in a Winner-Take-All World (https://amzn.to/2XKoFP2). Neil offers a strategy that will help bulletproof your career and allow you the grow in whatever field you choose.I bet you have wondered when you leave the house in the morning if you should turn off the AC and turn it back on when you get back – or …

People are not getting sick and dying like they used to. The number of cases of some very common diseases have dropped dramatically over the last few decades and you’ll never guess why. Listen and find out as this episode begins with an explanation – sort of. http://www.popsci.com/many-diseases-are-declining-and-doctors-arent-sure-whyDo you ever wish you had more willpower? It does seem that some people have a lot more of it than others. Psychologist Kelly McGonigal says you probably have more of it than you think and you can create more of it. Kelly is a lecturer at Stanford University and author of the book The Willpower Instinct: How Self-Control Works, Why It Matters, and What You Can Do to Get More (https://amzn.to/2JqGQ35). She joins me to explain how willpower works and how you can have more of it. When was the last time you washed your credit cards? Never right? Well your credit cards are one of many things crawling with germs you probably never think to clean. Listen to disc…

Hot summer days are often called the “dog days of summer.” Why? This episode begins with an explanation of that. http://www.popularmechanics.com/science/environment/a21725/dog-days/You make a lot of choices every day. Some are harder to make than others. Listening to this episode will likely help make better choices. Joining me is Joseph Bikart author of the book The Art of Decision Making: How We Move from Indecision to Smart Choices (https://amzn.to/2xsIwmW). After listening you may change the way you look at the choices you make. It seems a lot of homeowners are over-watering their lawns. Doing so not only wastes water but causes some other problems as well. Listen and discover how to check that your lawn is getting just the right amount of water. http://livinggreen.ifas.ufl.edu/water/lawn_care_and_irrigation.htmlHaving fun at work may seem counterproductive. How can you get work done if you are having fun? Well, it seems to be more complicated than that. In fact having fun may be …

You sometimes see products labeled refurbished – particularly electronics. Are they a good deal? This episode begins by looking at what refurbished means and whether or not it is a good deal worth considering or if you are better off leaving those products on the shelf. http://www.consumerreports.org/cro/laptops/refurbished-electronics-buying-guideYou are constantly trying to persuade and influence people. Whether it is your boss, your family, your co-workers or your friends, exerting your influence is how you get them to understand you and go along with your ideas. Joining me with some practical advice on how to be more influential is Shelle Rose Chavret. She is an expert on influencing and persuasion and author of the book Words That Change Minds (https://amzn.to/2ITFGOt) While some people are more optimistic than others, there is no doubt that being more optimistic has a lot of benefits. I discuss some of those benefits and how to look at life in a more positive light. https://www.…

When was the last time you washed your watch? Not recently I bet. So this episode begins with just how gross and disgusting the surface of your watch and watchband are and why they need a bath right now – today! http://www.ladbible.com/news/uk-watches-three-times-dirtier-than-toilet-seats-study-finds-20190623Some people believe vaccines cause autism – science says no. Some people believe in ghosts and UFOs – science says no. But just because science can’t explain it – does that mean it isn’t true? Steven Novella is a skeptic who believes that we should probably all be a bit more skeptical of things, events and phenomenon that can’t be explained and he joins me to reveal why this is so important. Steven is the author of the book The Skeptics Guide to the Universe (https://amzn.to/2Ycr16d) and host of the podcast of the same name which you can find on your favorite podcast platform or here: https://www.theskepticsguide.org/podcastsIf you like yogurt, you’ll like it even better if you e…

Is it okay to talk with people on a speakerphone with their permission? What about bringing a gift to a party when the invitation says: No Gifts? This episode begins with a discussion on some common etiquette mistakes you may be making – and how to correct them. http://www.goodhousekeeping.com/family/etiquette/etiquette-mistakesThe space and environment you are in right know can affect your thinking, your behavior and your communication in ways you likely don’t even realize. Lily Bernheimer is a researcher, writer, and consultant in environmental psychology and founding director of Space Works Consulting. She is also author of the book The Shaping of Us: How Everyday Spaces Structure our Lives, Behaviour, and Well-Being (https://amzn.to/2WXBd0X) and joins me to offer an interesting glimpse into how things like the table you sit at, the position of the chairs and the human desire for nature all affect how you think and perform in the space you are in.  Summer vacation photos will turn …

Driving while texting, talking, eating or drinking can all distract you from paying attention to the road. So what about listening to the radio while driving? Is that a distraction? This episode begins with an exploration of that question that yields a surprising answer.https://www.webmd.com/a-to-z-guides/news/20130620/music-doesnt-hurt-driving-performance-study-suggests#1So many relationships start off great and then end badly. So what is it that goes wrong? Here with some great insight into that and some unique solutions to improve your relationship is Mort Fertel. Mort is a relationship expert and creator of the “Marriage Fitness” program that has helped thousands of couples save their marriages. He is a frequent expert guest on television and author of the book Marriage Fitness: 4 Steps to Building & Maintaining Phenomenal Love (https://amzn.to/2KrnNZc)To get Mort’s free report: 7 Secrets to Fix a Marriage go to www.MarriageMax.com  Next time you go on a job interview try to p…

When you appear confident, people find that attractive. Sometimes though, when you wish you could appear confident you feel just the opposite. So I begin this episode with quick, easy and effective techniques to appear more confident when the feeling doesn’t come naturally. http://www.rd.com/advice/relationships/how-to-be-confident/1/What if you could start a successful side business with little money and get it up and running in 30 days? Sound impossible? Well Chris Guillebeau says otherwise. Chris is the author of 100 Side Hustles: Unexpected Ideas for Making Extra Money Without Quitting Your Day Job (https://amzn.to/2IIo4nv) and host of the popular podcast Side Hustle School (https://sidehustleschool.com). He has become the expert on what it takes to start a side hustle, keep your day job and find a new revenue stream that can help you be more financially secure. Listen as Chris explains how you can start your own side hustle. You’ve probably heard the stories about how attractive …

Every airport runway has a number and it is always between 1and 36. This episode begins with how airport runways get their numbers (it is not random) and what purpose those numbers serve. I’ll also explain why sometimes the runway numbers have to change. https://www.wired.com/2014/05/the-hidden-beauty-of-airport-runways-and-how-to-decipher-them/When you make a decision, you hope you make the right one. And there are some decision making models that can help you make better decisions more consistently. Gabriel Weinberg has looked at these mental models and put them in a book called Super Thinking: The Big Book of Mental Models (https://amzn.to/2F5c3re). Listen as Gabriel explains how these models work and how you can use them to be a much better decision maker.So often we’ve been told that things like alcohol, coffee and other vices are bad for you. That doesn’t always tell the whole story. A lot of what people consider sinful, may not be so bad in moderation according to journalist Er…

My mother used to tell me when I was a kid that coffee would stunt my growth. But seriously, can coffee do that? Can coffee sober you up if you are drunk? This episode begins with a look at what coffee can and cannot do. http://lifehacker.com/four-popular-coffee-myths-debunked-by-science-1780764499We’ve all been told that generic drugs are equivalent to name brand drugs at a fraction of the price. Well, not necessarily. Most generic drugs are made in India and China and oversight by the FDA is not as great as you think. Investigative journalist Katherine Eban has just published an explosive expose that tells a troubling story about the safety and effectiveness of generic drugs. The book is called Bottle of Lies: The Inside Story of the Generic Drug Boom (https://amzn.to/2K1f6Vm). If you or someone you know takes prescription drugs, you need to hear this. Katherine’s website is www.KatherineEban.com Too much sun is a problem. But so is too little sun. It turns out there is strong medic…