Meet Helene Labaume - Innovation Director at $90B Global Retail Giant Carrefour Discover how Carrefour, one of the world's largest retailers with operations in 40+ countries and $90+ billion in annual revenue, approaches innovation. Helene Labaume explains their philosophy: focus on disruption, not gimmicks. Recorded live from the VusionGroup Podcast…
Partnership Complementarity - How Dunkin' Benelux Chooses Strategic Collaborations Nacho Carnes reveals Dunkin' Benelux's partnership selection framework: complementarity drives everything. From Disney collaborations to technology partnerships, discover how they evaluate potential partners and measure success through incrementality rather than attribution. Recorded live from the VusionGroup Podcast Studio at NRF Europe.…
Individual QR Codes for Every Customer - Dunkin' Benelux's Omnichannel Revolution Nacho Carnes reveals Dunkin' Benelux's sophisticated omnichannel transformation: from separate digital and physical channels to unified customer experiences powered by individual QR codes and engagement-based personalization. Recorded live from the VusionGroup Podcast Studio at NRF Europe. #OmnichannelStrategy #PersonalizedQR #IndividualPromotions…
CEO Support is the Secret Weapon - How Carrefour Communicates Innovation Value Helene Labaume reveals Carrefour's three-pillar approach to innovation communication and why CEO enthusiasm is absolutely critical for success. Discover the systematic approach that keeps a $90B global retailer aligned on innovation initiatives. Recorded live from the VusionGroup Podcast…
5-Year Computer Vision Bet Pays Off - Carrefour's Early Technology Investment Strategy Helene Labaume explains Carrefour's approach to the Gartner hype cycle: invest in emerging technologies when they're still "immature" and scale them years later. Their computer vision investment from 3-5 years ago is now scaling across stores for shelf…
Eye Tracking + Location Data - Dunkin' Benelux's Advanced Personalization Journey Nacho Carnes reveals where Dunkin' Benelux stands in their data transformation: from basic CDP implementation to cutting-edge eye tracking technology and location-based clustering. This is personalization at its most sophisticated level. Recorded live from the VusionGroup Podcast Studio at…
Carrefour's VC Fund "Dastore" - How a $90B Retailer Stays Connected to Startups Helene Labaume reveals Carrefour's systematic approach to staying current with the startup ecosystem through their 3-year-old VC fund "Dastore." Discover how they invest across 4 strategic streams to maintain their innovation edge. Recorded live from the VusionGroup…
Breaking Data Silos - Dunkin' Benelux's Best Practices for Data Transformation Nacho Carnes shares critical advice for businesses undergoing data overhauls: understand what data you have, where it lives, and how to connect it. Plus, discover why Dunkin' Benelux chose company ownership over franchising to maintain data control. Recorded live…
From Bankruptcy to Growth - Dunkin' Benelux's Data-Driven Transformation Nacho Carnes from Dunkin' Benelux shares the remarkable turnaround story: how they transformed bankruptcy into rapid growth through flavor-focused strategy and cutting-edge personalization technology. This is a masterclass in post-crisis business transformation. Recorded live from the VusionGroup Podcast Studio at NRF…
The lightning round from the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, features Chris and Anne's French-themed rapid-fire preferences while broadcasting live from Paris. From pastry choices to historical emperors, it's a fun cultural exploration. 29:21 – Croissant…
This segment from the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, explores survey data showing nearly half of AI search users prefer these tools over Google. Chris and Anne discuss implications for retail discovery and the coming agentic…
This segment from the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, analyzes PacSun's groundbreaking Youth Advisory Council featuring top influencers. Chris and Anne debate whether this represents genuine youth engagement or clever marketing, and what it means for…
This segment from the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, examines Starbucks' deployment of computer vision technology to track inventory and improve order fulfillment. Chris and Anne discuss how this addresses the chain's persistent speed and stock-out…
This segment from the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, explores Walgreens' strategic move into party supplies following Party City's closure. Chris and Anne analyze the $2 billion market opportunity and why former Party City executive Tracey…
This segment from the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, dives into Kroger's strategic review of its automated fulfillment network. Chris and Anne discuss why interim CEO Ron Sargent is conducting a site-by-site analysis of Ocado-powered facilities…
This week on the Omni Talk Retail Fast Five podcast, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, Chris and Anne broadcast live from Paris at NRF Europe to dive into the biggest retail stories shaping the industry. Kroger reviews its automated fulfillment network…
AI + Autonomous Robots - The 10-Year Retail Revolution According to MC Sonae Rafael Pires predicts the biggest retail transformation of the next decade: AI-integrated autonomous robots that can handle delicate tasks with human-like sensibility. This isn't just about moving boxes - it's about robots that can pick up fragile…
EXCLUSIVE: Sam's Club's Chief Experience Officer Diana Marshall reveals how "exit arches" use computer vision to eliminate receipt checks chainwide, plus complete app/website redesign details. Recorded live from the VusionGroup Podcast Studio, From NRF Europe, discover Sam's Club's rapid innovation cycle: ✅ Exit arches deployed chainwide in under 1 year…
Phone Sensors Track Customers Even in Flight Mode - MC Sonae's Technical Deep Dive Rafael Pires reveals the technical details behind MC Sonae's revolutionary in-store analytics system. This isn't just basic foot traffic counting - it's sophisticated phone sensor tracking that works even when devices are in flight mode, combined…
EXCLUSIVE: Kiko Milano's CEO Simone Dominici reveals how customer feedback led to breakthrough one-handed lipstick innovation and shares ambitious US expansion plans. Recorded live from the VusionGroup Podcast Studio at NRF Europe, we discover how the Italian beauty disruptor operates across 73 countries: ✅ One-handed lipstick designed for social media…
EXCLUSIVE: Carrefour's Innovation Director Helene Labaume reveals how one of the world's largest retailers (90+ billion revenue) manages breakthrough technology adoption across 40+ countries. Recorded live from the VusionGroup Podcast Studio on NRF Europe's final day, we discover Carrefour's systematic innovation approach: ✅ Why they invested in "immature" computer vision…
