In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London from the Vusion podcast studio, Chris Walton speaks with Marisa Poster, Co-Founder of PerfectTed, about how a deeply personal founder story turned into a fast-scaling global consumer brand. Marisa shares how her own experience with…
In this Omni Talk Retail episode, recorded live at the Retail Technology Show 2026 in London, Chris Walton speaks with Simone Oloman, Co-Founder and CEO of NIFT, about how instant delivery is reshaping retail expectations. Simone breaks down the idea behind “Need It For Tonight,” a platform turning stores into…
In this Omni Talk Retail episode, recorded live at the Retail Technology Show 2026 in London, Chris Walton speaks with Nikki Baird, VP of Strategy & Product at Aptos, about what is actually shaping the future of retail. Nikki explains why every meaningful technology decision must start with the consumer,…
In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London, Chris Walton is honored to talk with Archie Norman, Chairman of Marks & Spencer, about what it really takes to lead a successful business turnaround in today’s retail environment. Archie shares why struggling organizations often…
In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London from the Vusion podcast studio, Chris Walton sits down with Maria Hollins, CEO of Ann Summers, to discuss what it takes to lead a bold brand in a highly restricted digital landscape. Maria shares her…
In the middle of the energy and chaos at the Retail Technology Show 2026 in London, Chris Walton and guest host Ben Miller of Shoptalk are back with another hashtag#FASTFIVE. Expect plenty of personality, quick banter, and important insights as they break down what’s happening in retail right now and…
In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London, Chris Walton speaks with Kate Hardcastle, also known as the Customer Whisperer, about what truly drives consumer behavior in today’s retail landscape. Kate shares why shopping is fundamentally emotional, not rational, and explains how brands…
Luxury retail is not about faster conversion. It is about deeper connection. At Retail Technology Show 2026 in London, Chris Walton sits down with Will Lockie, Global Digital Director at Noble Panacea, to explore how luxury brands approach digital differently, from storytelling and discovery to personalization and AI. Will shares…
There is no version of modern retail where ESG, sourcing, and quality operate separately anymore. Live from Retail Technology Show 2026 in London, Chris Walton sits down with Sophie Rycroft, Group ESG, Sourcing & Quality Director at Debenhams Group, to discuss how one of the UK’s largest digital retail groups…
How do you build a retail brand around one of the most emotional, time-sensitive moments in a customer’s life? Live from Retail Technology Show 2026 in London, Chris Walton sits down with Sarah Ashby, Interim CEO & COO of Mamas & Papas, to discuss how the brand is redefining the…
Live from Retail Technology Show 2026 in London, Omni Talk Retail’s Chris Walton sits down with Katya Denike, Chief Product Officer at Holland & Barrett, to discuss how one of Europe’s leading wellness retailers is using technology, product thinking, and AI to transform the customer experience. Katya shares why Holland…
How do you deliver world-class luxury service to millions of annual visitors while preserving exclusivity, personalization, and the magic of in-store retail? Live from Retail Technology Show 2026 in London, Chris Walton sits down with Mark Blundell, Chief Retail Officer at Harrods, to discuss how one of the world’s most…
How do you scale a luxury brand without losing what made customers love it in the first place? Live from Retail Technology Show 2026 in London, Chris Walton sits down with Sebastian Picardo, CEO of Monica Vinader, to discuss the future of modern luxury retail. Sebastian shares lessons from leadership…
In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London from the Vusion podcast studio, Chris Walton sits down with Helen Dickinson, Chief Executive of the British Retail Consortium, to discuss the biggest policy and economic forces shaping UK retail today. Helen explains how the…
How do you run a global fashion marketplace serving 18 million active customers across 200 markets while keeping assortment fresh, fulfillment fast, and brand partnerships strong? Live from Retail Technology Show 2026 in London, Chris Walton sits down with Shazmeen Malik, Partner Brands and Flexible Fulfillment Director at ASOS, to…
In this Omni Talk Retail episode, recorded live at Retail Technology Show 2026 in London from the Vusion podcast studio, Chris Walton sits down with Jamie Kristow, CEO of Cotswold Outdoor Group, to discuss how the company is modernizing specialty outdoor retail through service, store innovation, and retail media. Jamie…
In this Retail Technology Spotlight episode, Armen Mkrtchyan, CEO and co-founder of Extuitive, joins Omni Talk to tackle one of the oldest problems in advertising and to show how AI is finally cracking it. John Wanamaker famously said, "Half of my ads don't work. I just don't know which half."…
The News: Old Navy is set to launch a new subbrand and freestanding retail format called Old Navy Sport later this year. The Opportunity: The move represents a diversification play targeting a "cleaner gap" in the accessible and budget-friendly portion of the athleisure market. The Challenges: Experts question if branding…
Explore the factors behind Burger King's sudden growth in the QSR industry, including consecutive quarters of positive same-store sales and traffic. We break down their nationwide hiring push across nearly 6,500 locations and the leadership of Tom Curtis in driving this brand transformation.
The Rollout: Dollar General’s Media Network is deploying AI-enabled audio to 6,000 locations. The Business Model: Analyzing retail media as a high-margin revenue stream layered on top of a low-margin business. Customer Experience (CX) Risk: The danger of audio feeling like "noise" or interruptive advertising rather than timely, helpful information…
An in-depth look at Andy Jassy’s latest shareholder letter, detailing how Amazon is moving from consumer storytelling to "machine" storytelling. Key Discussion Points: The shift of AI to the center of gravity across AWS, retail, and advertising. How cost savings and logistics improvements are fueling long-term reinvestment. Amazon's strategy to…
Highlights the two significant moves made this week: the new "uplifted" store designs in Chicago and the new financial incentives for baristas. Key Talking Points: The new performance bonus and expanded tipping options could add $1,200 annually to a barista's pay. The connection between employee experience and customer experience. A…
