Videos

Sept. 21, 2021

UntieNots Founders: Gamification Was Not In the Game Plan

One of the best parts of the UntieNots platform is how much fun it is for customers to play and save money. As Chris Walton and Anne Mezzenga found out in their interview with UntieNots Co-Founders Cédric Chéreau and Zyed Jamoussi, that came about coincidentally while building the platform. Find…

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Sept. 21, 2021

Spotlight Series | FRONTdoor Collective Co-Founder & CEO Dan Bourgault

In this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga sit down to chat with FRONTdoor CEO and Co-Founder Dan Bourgault. When Chris and Anne first heard the news of what Dan and FRONTdoor collective have been working on,…

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Sept. 21, 2021

Shipt Gives Free Memberships For Visa Cardholders

Another day at #groceryshop2021, another big #groceryindustry announcement. Shipt is giving Visa cardholders free memberships in a move Anne Mezzenga & Chris Walton think is one for the ages. They sat down with Shipt's Chief Business Officer Rina Hurst to find out more. For the full interview with Rina, head…

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Sept. 21, 2021

Spotlight Series | Fear Of Fraud Can Block As Much As 15% of Orders. Only 1% Are Fraud.

#Retailers, and especially #groceryretailers with the increase in #onlinegrocery block nearly 15% of good orders for fear that they may be #fraudulent. In reality, roughly 1% of those orders are actually #fraudulent How to tell the good orders from the bad? Signifyd CMO Indranil (Indy) Guha explains in this clip.…

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Sept. 21, 2021

Thrasio Brings On Three New Companies In Largest Investment To Date

Thrasio acquired three new companies in their largest investment to date, further fueling the Amazon #rollup company fire 🔥 Chris Walton & Anne Mezzenga have been watching increase with intensity. David Ritter and Kristin Kohler Burrows of the Alvarez & Marsal Consumer & Retail Group and this week's guest hosts…

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Sept. 20, 2021

Cooler Screens CEO Arsen Avakian On New In-Store Media

Another hot topic at @groceryshop2021 is the evolving role that new media is playing in both online and offline shopping. Cooler Screens CEO Arsen Avakian shares with Chris Walton and Anne Mezzenga in this clip how they've evolved Cooler Screens to give #retailers and #CPG companies real-time data on customers…

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Sept. 20, 2021

Amazon Increases Wages And Pays Tuition To Attract 125,000 New Transportation Employees

Amazon sets out to hire 125,000 new workers, and in doing so are raising #wages and offering college #tuitionassistance to attract them. Chris Walton & Anne Mezzenga are joined by Alvarez & Marsal Consumer and Retail Group's David Ritter and Kristin Kohler Burrows to get their thoughts on this approach…

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Sept. 20, 2021

Fraud Is A CEO Level Issue | Spotlight Series With Signifyd CMO Indy Guha

#Fraudprevention, and more importantly, the fear of #fraud is a topic we'd add an entire track to discuss here at #groceryshop2021. In this clip, Signifyd CMO Indranil (Indy) Guha shares with Chris Walton and Anne Mezzenga the increasing priority C-level #grocery leaders at Walmart, Albertsons Companies, and others are assigning…

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Sept. 19, 2021

UntieNots Founders Share 3 Ways Grocers Are Gamifying Loyalty

An entire track at this week's #Groceryshop2021 is dedicated to #marketing to today's #consumer. So we brought on two people we believe are doing this in the most fun and engaging way possible, Cédric Chéreau & Zyed Jamoussi, co-founders of UntieNots. In this clip, Anne Mezzenga & Chris Walton ask…

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Sept. 19, 2021

Cleveron Founder Indrek Ooplup On The Jewel-Osco Robotic Pickup Kiosk

We're kicking off our #Groceryshop2021 Coverage! We can guarantee #robotic #pickup kiosks like Cleveron AS's 501 unit currently serving customers at Albertsons Companies' Jewel-Osco in Chicago will be a widely covered topic this week. In this clip from Anne Mezzenga's recent interview with Cleveron AS Founder Indrek Oolup, Indrek explains…

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Sept. 19, 2021

Spotlight Series | Signifyd CMO Indy Guha (Groceryshop Special Report)

In this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga sit down to chat with one of Omni Talk's favorite guests, the always mellifluous Indy Guha, the CMO at Signifyd. Indy, as he always does, gives Chris and Anne…

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Sept. 19, 2021

Spotlight Series | Cooler Screens Founder & CEO Arsen Avakian (Groceryshop Special Report)

In this special Groceryshop edition of our Omni Talk Spotlight Series, sponsored by Cleveron and UntieNots, Chris Walton and Anne Mezzenga sit down to chat with Cooler Screens Founder and CEO Arsen Avakian. Cooler screens, as its name implies, is one of the cooler companies around. It specializes in helping…

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Sept. 16, 2021

Fast Five Video | Amazon And The War On Wages

In today's Fast Five video, sponsored by Takeoff and the A&M Consumer and Retail Group, A&M's David Ritter and Kristin Kohler Burrows join Chris and Anne to debate: - What Amazon's latest moves to increase wages and offer free college tuition for its employees signal for the rest of the…

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Sept. 15, 2021

Spotlight Series | More Than A Locker With Cleveron Co-Founder Indrek Oolup

It’s been a trend throughout the pandemic, but BOPIS, Click-and-Collect, whatever you’d like to call it, is here to stay. It’s time to get a solid solution, and unfortunately, it’s not as simple as setting up lockers inside or outside your store. In this interview, Anne Mezzenga and Cleveron Co-Founder…

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Sept. 15, 2021

Spotlight Series | UntieNots Co-Founders Zyed Jamoussi & Cédric Chéreau

Quit sending all your customers all the same promotions, and while you’re at it, make it fun! In this live recording of the Omni Talk Spotlight Series, Anne Mezzenga and Chris Walton sit down with UntieNots co-founders, Zyed Jamoussi and Cédric Chéreau to talk about how they’re utilizing AI and…

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Sept. 14, 2021

Spotlight Series | The Power Of Retail Media Networks With Lisa Collings SVP of Epsilon

If you have a #beauty or #fashion brand, which outlet do you go to for #digitalmarketing? Online #fashion mag or retail media network? Lisa Collings SVP of Client Development at Epsilon shares in this Spotlight Series interview with Anne Mezzenga the correct way #brands should approach answering this question and…

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Sept. 14, 2021

Amazon To Deploy JWOT At New Whole Foods Locations

Amazon announced they'll be deploying #JWOT in two new Whole Foods Market stores next year which means the race is on for #grocers to find their own #checkoutfree solutions. Chris Walton and Anne Mezzenga discuss how the #groceryindustry and #conveniencestores should be evaluating their strategies given the news in this…

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Sept. 13, 2021

Spotlight Series | Customer First, Not Channel With Lisa Collings SVP Of Client Development Epsilon

"If you think your customer is only findable on Instagram, you're wrong." In our latest Spotlight Series, Lisa Collings SVP of Client Development at Epsilon talks about how #retailers and #brands need to set their strategy on the #customer, not the #channel, even when that channel seems to be the…

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Sept. 13, 2021

Target CIO Mike McNamara Stepping Down

Target CIO Mike McNamara is stepping down to enjoy more MN summers and while Chris Walton & Anne Mezzenga can't disagree with that logic, they do discuss the very important role for his replacement. In this clip, the Alvarez & Marsal Consumer & Retail Group asks Chris and Anne what…

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Sept. 9, 2021

Fast Five | Go Go Amazon Go In Whole Foods

In today's Fast Five Podcast, sponsored by Takeoff and the A&M Consumer and Retail Group, Chris and Anne: - Debate the significance and many angles to consider in this momentous announcement by Amazon to put its Just Walk Out Technology into two new Whole Foods stores. - Discuss Kroger's continued…

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Sept. 8, 2021

Spotlight Series | The Secret To Post-Pandemic Digital Marketing: Customer First, Not Channel

There have been a lot of shifts happening as a result of the pandemic: people have new shopping behaviors, they’re discovering product differently, engaging with retailers in new places, on new channels, and in new ways that are requiring brands and retailers to evolve their thinking around talking to their…

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Sept. 8, 2021

Preparing For Holiday Retail Fraud With Signifyd's SVP of Operations Bennett

"Fraudsters, abusive folks, will attack sites at higher levels, but there are even more good customers that just want to buy gifts." So what's a #retailer to do during the upcoming #holiday season? Signifyd's SVP of Operations and Client Development Bennett answers the questions that are on the minds of…

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Sept. 8, 2021

Amazon & Affirm Partner To Offer BNPL Services To Customers

Amazon partners with Affirm to offer #customers #installment #financing for nearly every product available in the wide world of #amazon. Chris Walton and Anne Mezzenga talk about the extensions this has in their physical environments as well, especially given today's news of their move into Whole Foods Market. For the…

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Sept. 7, 2021

Ask An Expert | Signifyd SVP of Operations & Client Development Bennett

It's not just crime rings contributing to #retail #fraud. In fact, roughly 30% of regular #customers claim they have played the old "my package never showed up" game. In this clip from our #AskAnExpert Series, Signifyd's SVP of Operations and Corporate Development Bennett talks about how #retailers should be utilizing…

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