Episodes

"Essential Listening for Restoration Business Owners: Learn to Master the Claim Process and Forge Stronger Partnerships with Insurance Agents for Outstanding Client Service" In this episode of "Head, Heart, and Boots," hosts Chris and Brandon explore the critical role of relationships between restoration business owners and insurance agents in the claim process. Key takeaways include: The evolving responsibilities of insurance agents and the impact on claim processes, with a focus on State Farm...

Dive into a new episode of "Head, Heart, and Boots" where Chris and Brandon chat with Dr. Jake Avila from Middle Tennessee State University about a super cool project he is working on – a degree program that’s all about getting into the nitty-gritty of restoration construction management. This isn’t your average chat about education; it's a deep dive into a program that’s set to shake up the restoration industry by pumping out pros who know their stuff from day one. Why You Gotta Check This Out...

Back at it again on the Head, Heart, and Boots Podcast, Brandon and Chris are diving into round two with the ever-inspiring Alex Duda. If you thought the first chat was full of gems, just wait until you hear what's up next. From the nitty-gritty of scaling up a business to juggling the balls of life without dropping any, Alex is laying down his journey from managing a hands-on restoration gig to leading a tech startup with big dreams and bigger challenges. What You'll Get: Real Talk on Discipl...

Dive into a transformative discussion on the power of self-trust with Brandon and Chris on the latest episode of Head, Heart, and Boots. Uncover the critical role of fulfilling self-promises in building self-confidence and navigating personal and professional growth. This episode provides actionable insights on enhancing discipline, balancing relationships, and the positive impact of small, consistent actions on your overall well-being. Learn how to combat self-betrayal by acting on positive ins...

In this engaging episode of Head Heart & Boots, Chris and Brandon delve into essential tactics for transforming customer interactions into enduring business opportunities within the restoration industry. They underscore the power of first impressions, the strategic handling of customer interactions from the initial call through to project completion, and the seamless integration of services from emergency response to reconstruction. Key Takeaways: First Impressions Matter: The episode highligh...

In this thought-provoking episode of the Head, Heart, and Boots Podcast, hosts Chris and Brandon sit down with David Oburst, the Chief Product Officer at Verisk, to explore the fascinating world of artificial intelligence and its impact on personal growth, leadership, and the restoration industry. David shares his journey of self-discovery through the podcasting experience, revealing how it has challenged his perspectives and fostered personal growth. Key Takeaways: AI as an Enhancement: AI ai...

In this episode of the Head, Heart, and Boots Podcast, Chris and Brandon tackle the critical topic of conflict resolution and management within business settings. This episode delves into the importance of creating a culture that navigates and resolves conflict effectively, emphasizing the significance of aligning actions with company values and standards. This episode not only offers practical advice on conflict resolution and leadership but also serves as a compelling narrative on the complex...

The episode of the Head, Heart, and Boots podcast featuring Chris and Brandon offers a wealth of insights on leveraging “the halo effect” to enhance customer experience and drive business transformation. Key Takeaways: Importance of First Impressions: The halo effect underscores the significance of making positive first impressions in every aspect of business, from the appearance of company vehicles and employee uniforms to the initial customer service interaction. These first impressions can ...

In this episode of the Head, Heart, and Boots Podcast, your hosts Chris and Brandon dive deep into the essence of personal and business transformation within the dynamic Disaster Restoration industry. As the discussion unfolds, Chris and Brandon address a common challenge many business leaders face: hitting a ceiling in their business growth, particularly when stuck at a certain revenue level. KEY TAKEAWAYS: Overcoming Growth Barriers: Common challenges businesses face, such as hitting a reven...

This episode is a must-listen for business leaders, entrepreneurs, and anyone interested in the power of feedback to drive change. Whether you're navigating the complexities of operational management or seeking to foster personal growth within your team, Chris and Brandon offer valuable perspectives and practical advice to help you succeed. Join us for a journey into the heart of transformation, where feedback is the key to unlocking potential and achieving excellence. Key Takeaway: This episod...

In the latest "Head, Heart and Boots" podcast our host, Chris, dives into a captivating solo interview with Alex Duda, the innovative CEO and founder of Albiware. In this episode, we explore Alex's remarkable journey from transforming his family's restoration company to spearheading a Silicon Valley-backed startup. It's a tale of resilience, strategic thinking, and visionary leadership. Key Takeaways: The power and importance of Google reviews in driving business success. Keeping up with the...

In this episode of the HEAD HEART & BOOTS podcast, Chris and Brandon explore the themes of personal and business transformation, emphasizing the importance of aligning key performance indicators (KPIs), standards, and behaviors for success. Learn how these elements help unify an organization and provide a clear path for measuring business health and individual success. Key Takeaways: Understanding the role of KPIs in unifying organizational goals. The significance of standards in defining ind...

"What about the Vets", With Rod Cruce In the latest episode of Head Heart and Boots, host Brandon delves into an engaging discussion with Rod Cruz of Trifecta Growth Institute. As a seasoned Special Forces veteran, Rod brings a wealth of experience from his military background, offering unique perspectives on leadership, adaptability, and transitioning from military to civilian life. Key Takeaways: The Value of Veterans in Business: The episode emphasizes the unique skills and perspectives ve...

In this episode of the "Head, Heart, and Boots" podcast, hosts Chris and Brandon delve into the complexities of personal and professional relationships, particularly focusing on the theme of interpretation and response to experiences and interactions. Episode Highlights: The episode evolves into a rich conversation about how our perceptions and past experiences influence our professional relationships and decision-making. 🔍 Key Takeaway: The episode provides an insightful look at how our inte...

🎙️ Join Chris and Brandon as they dive into the first official episode of 2024, recorded on New Year's Eve. It's a powerful conversation that will leave you inspired to tackle the year ahead with a fresh perspective. 🌟 What’s Inside: Back to the Mic: After a break, we're thrilled to return to the studio, bringing you insightful discussions and personal stories. Rethinking Resolutions: Forget traditional New Year's resolutions! We're talking about crafting a meaningful vision for 2024 and the ...

Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and l...

Here’s a special episode from a recent Floodlight Friday Livestream. Brandon and I dive deep into discipline, the benefit of certain disciplines for each of us, the importance of it as a leader. Check out the conversation and share it with a fellow business-owner friend. Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible....

If you've listened to previous book club episodes with Eric and Larry, you know you're in a for a good time. There's always a lot of horsing around, and a lot of great masterminding and story-telling between the 4 of us. This book Who Not How is an awesome leadership primer and does a great job refocusing us on the importance of recruiting force multipliers into our business. In fact, it was a big motivator for Brandon and I to finally pull the trigger on a business manager for Floodlight. And ...

This is our second Rabbit Trails episode- we ended up landing on time management. We also touch on ChatGPT and a few other items, podcasts. It's a good meandering chat. Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sponsors! Liftify is for restorers who are looking to accelerate their online reviews. Con...

Do you ever feel like emotionally you're on thin ice? As leaders, we feel a lot of pressure to present ourselves as having everything together. We have fears, anxieties and hurts and dreams that often, no one else is aware of. Things we never share with anyone, maybe with the exception of our spouse or therapist. And yet, when we do share that stuff with other leaders or peers we trust, what we almost always find, is that we're not alone in those things. In many ways, we're all the same. Brand...

Many would say we’re in an era in our industry where the primary way we’ll compete as business owners, is in our ability to attract and retain talent. And certainly recruiting partners will play a huge role in helping all of us do that. Today we talk with Mitchell from OPS Staffing, a recruiting firm focused on the restoration industry. We talk about the state of the industry, what to expect when hiring a recruiter, and how to approach the relationship to get the best results. Thanks for liste...

This is a new show type we're experimenting with called "Rabbit Trails" where Brandon and I pull back the current, and essentially record a convo between he and I. We don't come with a pre-determined theme or topic, and we see where the Muse leads us. Then we name the theme at the end. Today's session turned into a rad conversation that ultimately kept us coming back to mindset. Let us know if you like this more impromptu show style. We plan to make this a regular show type that we mix in. - Chr...

What's more important, knowing your customer or your product? Brandon and I tackle this, relative to our overall sales strategy and methodology, and Brandon ties in how it relates to our team members and how we develop personal relationships with our folks. Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forget to turn on your notifications!) and share with a friend. Your continued support is what makes this mission possible. Thank you sp...

In today's show we talk with Eric Newman, founder of Roc Solid Foundation, an org that serves children with pediatric cancers. The show is a masterclass in leadership! Eric is an inspiring CEO and he drops gold nugget after gold nugget. Get ready to be inspired and motivated, not just by what Roc Solid does for the world, but also how you can imitate Eric's example in your own business. Thanks for listening! If you enjoy the podcast please be sure to leave a review, follow the show (don’t forge...