April 19, 2022

When They Are Busy, You Are Busy Too

I kick off the show with a call with Angry Jim. He's tired of being called, but I love him. Can't we all just get along? What do you do when dealing with the Google Robo Killer? I'm also going …

Episode page
March 30, 2022

Turning A One Star Google Review Into A No Review

An easy way to increase sales is to get the right phone strategies down. That’s what we do, and I’m going to show you some techniques where you can do the same. When you get a customer call and ask …

Episode page
March 16, 2022

Using Robocop And Who Do You Know That I Should Know

Remember the old show Robocop? There’s phone software called Robokiller that I’ve been running into lately. Google assistant also makes an attempt to screen phone calls. I’m going to share my Robocop method or how to get around Robokiller,...

Episode page
March 2, 2022

Is That Code For Go Away And Take Notes Please

Have you ever wondered if someone's polite response was really code for just go away? That's what I'm talking about today in secrets for working the telephone. Is the prospect playing me or putting me off? I don't mind postponing …

Episode page
Feb. 16, 2022

Tone and Tempo

Tone and tempo make all the difference when making calls. In fact, 93% of communication on the telephone is all about tone and tempo. In-person communication is done with body language, but those all-important phone conversations are based on tone …

Episode page
Feb. 2, 2022

If You Like What We Do Tell Others If We Can Ever Do Anything Better …

I kick this show off with a recording of one of my biggest phone fears. What if somebody's mad at me? This one is hard to get over. No one wants the person on the other end of the line …

Episode page
Dec. 8, 2021

Listening for Noises

Listen closely when you are on calls. Background noises, sound effects, and names can all be clues used to understand your potential customer better and build rapport. I have my coaching students go through a training where they listen to …

Episode page
Dec. 1, 2021

Asking Your Customers for Google Reviews and Following Up

Over 85% of prospects will go to your website before they call you or decide to move forward with your service. What do they look at? Reviews. I like the sweet spot of reviews where there are many five-star reviews, …

Episode page