Five Star Phone Strategies
Book Appointments, Increase Sales, Win Back Upset Customers, and Get Great Reviews
Recent Episodes
April 19, 2022
When They Are Busy, You Are Busy Too
I kick off the show with a call with Angry Jim. He's tired of being called, but I love him. Can't we all just get along? What do you do when dealing with the Google Robo Killer? I'm also going to play my secret Robo Killer c…
March 30, 2022
Turning A One Star Google Review Into A No Review
An easy way to increase sales is to get the right phone strategies down. That’s what we do, and I’m going to show you some techniques where you can do the same. When you get a customer call and ask how they heard about you, …
March 16, 2022
Using Robocop And Who Do You Know That I Should Know
Remember the old show Robocop? There’s phone software called Robokiller that I’ve been running into lately. Google assistant also makes an attempt to screen phone calls. I’m going to share my Robocop method or how to get aro…
March 2, 2022
Is That Code For Go Away And Take Notes Please
Have you ever wondered if someone's polite response was really code for just go away? That's what I'm talking about today in secrets for working the telephone. Is the prospect playing me or putting me off? I don't mind postp…
Feb. 16, 2022
Tone and Tempo
Tone and tempo make all the difference when making calls. In fact, 93% of communication on the telephone is all about tone and tempo. In-person communication is done with body language, but those all-important phone conversa…
Feb. 2, 2022
If You Like What We Do Tell Others If We Can Ever Do Anything Better Tell Me
I kick this show off with a recording of one of my biggest phone fears. What if somebody's mad at me? This one is hard to get over. No one wants the person on the other end of the line to sound angry. I go over methods to ma…
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