Videos

Jimmy knows his burgers.

Mike Fiato joins Hospitality Hangout with years in the game and a title that says it all: SVP of Guest Experience at Eurest.

What do you get when you mix a legendary sandwich shop, a Hollywood icon, and an $8 billion handshake? One hell of a Hospitality Hangout episode. Mike Manzo, COO of Jersey Mike’s, joins the show to dish on how the brand became a cult favorite—with over 3,000 locations, a relentless…

Jollibee fans don’t just show up—they show OUT. 🐝🔥 Kevin Bentley shares how customers line up around the block before stores even open. This is more than fast food—it’s a fan movement. Watch the full episode on Hospitality Hangout! #Jollibee #KevinBentley #HospitalityHangout #RestaurantFandom

Stranded on a desert island—what show are you bringing with you? 🏝️ Michael Beacham, President of California Pizza Kitchen, picks Frozen (dad life), and Jimmy goes with Bluey (also dad life). It’s less survival and more sing-alongs. 😂 Catch the full episode of Hospitality Hangout for more laughs and leadership…

Jersey Mike’s COO Mike Manzo starts every day like a boss—literally. 🥪📱 His first app of the morning? The NY Post, just like Jamie Dimon. Find out why this daily habit sets the tone for leadership. Catch the full episode on Hospitality Hangout! #JerseyMikes #MikeManzo #HospitalityHangout #MorningRoutine

Wade Allen, President of Costa Vida, called it—flip phones were going to be the next big thing. 📞🔥 Catch this moment from Hospitality Hangout and hear how bold predictions!. #CostaVida #WadeAllen #HospitalityHangout #FlipPhoneFail #SchatzySaidSo

Kelly Roddy of WOWorks plays “Which Came First?” with the Hospitality Hangout crew—and the debate gets crispy! 🍗 Find out whether Popeyes or Church’s Chicken came first, and learn the surprising origin behind the Popeyes name. Watch the full episode on Hospitality Hangout! #PopeyesChicken #ChurchsChicken #HospitalityHangout #FoodTrivia

Freddy’s fans, get ready! 🍔 Erin Walter, CMO of Freddy’s Frozen Custard & Steakburgers, drops some delicious breaking news—a brand new burger is here... well coming🔥. #FreddysFrozenCustard #NewBurgerAlert #HospitalityHangout #FastCasualNews

In this episode of Hospitality Hangout, we sit down with Lawrence Longo — the powerhouse CEO and food entrepreneur behind Prince Street Pizza, Off the Menu, and Irv’s Burgers. Lawrence shares how he transformed family legacy into a modern hospitality empire, delivering a candid look at the ups and downs…

Welcome to the first bite of Sandwich Safari, brought to you by Hospitality Hangout! 🥪 In this premiere episode, Schatzy the Sandwich Explorer kicks things off at the legendary S&P Delicatessen in New York City—home to one of the best pastrami sandwiches in the Big Apple. This old-school deli is…

Disney just does it right! Mike Fiato checks into a hotel, puts down a Mickey Mouse doll… and then it starts showing up in different spots, made him realize what hospitality truly is.

Wil Brawley parks his RV at a Cracker Barrel like any normal road warrior — next thing you know, a young hooker’s auditioning for Fast & Curious: Cracker Barrel Drift.

David Meltzer shares a wild story about presenting in front of the U.S. Supreme Court when the internet was still considered a joke by many even Justice Scalia. In this Hospitality Hangout Short, hear how perception shifts and legacy moments collide in one unforgettable pitch.

In this Hospitality Hangout Short, David Meltzer shares his take on what makes customer service in the restaurant industry truly unforgettable. From mindset to execution, Meltzer lays down the keys to building lasting guest relationships and delivering 5-star hospitality every time.

In this powerful episode of Hospitality Hangout, we sit down with David Meltzer — Chairman of the Napoleon Hill Institute, renowned business coach, investor, 3x best-selling author, and former CEO of Leigh Steinberg Sports & Entertainment (yes, the inspiration for Jerry Maguire). David isn’t just a titan in the boardroom…

Michael Ungaro started at the family seafood market—and ended up a TV star! 🎣✨ Discover his journey from helping his dad at San Pedro Fish Market to starring in Amazon Prime’s hit show "Kings of Fi$h." Catch the full interview on Hospitality Hangout! #KingsOfFish #SanPedroFishMarket #HospitalityHangout

In this episode of Hospitality Hangout, hosts Michael Schatzberg, "The Restaurant Guy," and Jimmy Frischling, "The Finance Guy," sit down with Michael Ungaro, CEO and third-generation owner of the iconic San Pedro Fish Market, featured in Amazon Prime’s hit show "Kings of Fi$h." Ungaro shares his remarkable journey transforming a…

In this episode of Hospitality Hangout, Michael Schatzberg, “The Restaurant Guy,” and Jimmy Frischling, “The Finance Guy,” are joined by Mike Smith, Chief Brand Officer of Moe’s Southwest Grill, for a high-energy conversation packed with hospitality insights, real-world hospitality stories, and brand-driven restaurant transformation. Mike shares how Moe’s is leaning…

Big Chicken Joins Craveworthy Brands – Here’s What No One Else Is Telling You! On this episode of Hospitality Hangout, we explore the latest hospitality trends, strategies, and brand experiences with industry leaders Gregg Majewski and Josh Halpern. They take us behind the scenes of Big Chicken’s exciting move to…

🌯 Moe’s Rewards, brand power, and bold hospitality strategies—Mike Smith, Chief Brand Officer at Moe’s Southwest Grill, spills it all! In this episode of Hospitality Hangout, we dive into: 🔥 How Moe’s Rewards is driving guest loyalty 🔥 The power of restaurant branding in fast casual 🔥 Bold moves that…

Shaq’s secret ingredient? FUN. Discover how Shaquille O'Neal uses humor, personality, and good vibes to turn Big Chicken into an unstoppable brand empire.

Wil Brawley went from busboy to banker—or so he thought! 😂 After realizing banking lacked good scheduling (thanks, Bank of America!), Wil created ScheduleFly. Here’s his hilarious entrepreneurial journey. Watch Wil’s full story on Hospitality Hangout! #ScheduleFly #EntrepreneurLife #Hospitality #Humor

Do restaurants shape our neighborhoods? 🍽️ Wil Brawley of ScheduleFly says YES—restaurants aren't just about food; they're the heart and soul of communities. Here's why. Catch the full episode on Hospitality Hangout! #RestaurantCommunity #ScheduleFly #HospitalityHangout #CommunityBuilding