Wayfair's Perigold Goes Big - 30K Square Feet of Luxury | Fast Five Shorts
Wayfair's luxury brand Perigold opens a massive 30,000-square-foot, two-level store in West Palm Beach! Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.
The new location features 150+ luxury home brands, a dedicated sleep center, and expanded kitchen appliances—with many products available to take home or ship within a week (remarkable for furniture!). But is this Restoration Hardware-esque flagship profitable?
Manola Soler initially questions the four-wall economics before coming around on the brand-building exercise and quick-turn inventory model. We debate whether Wayfair should have showcased a mix of Perigold's luxury offerings with more accessible Wayfair products—creating a high-low concept no one else in furniture can match. Plus, Lisa emphasizes why planning is the central nervous system that makes these physical experiences work.
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#wayfair #perigold #luxuryretail #furniture #westpalmbeach #retailstrategy #omnichannel
00:00 - Untitled
00:06 - Expansion of Wayfair's Luxury Brand
00:29 - Exploring Luxury Home Brands and Retail Innovations
03:10 - Exploring Aesthetic Comparisons in Design
05:09 - Exploring Retail Strategies: High-End vs Low-End
06:32 - Exploring New Market Strategies in Luxury Furniture
08:51 - The Future of Furniture Retail: Blending Online and Physical Experiences
Wayfair's luxury brand Paragould is going big in Florida with its new store debut.
Speaker AWayfair has opened its second Paragould banner store, a nearly 30,000 square foot, two level location at City Place in West Palm Beach, Florida.
Speaker AI know that's Ann's favorite vacation spot in Florida.
Speaker AThe opening follows the luxury brand's brick and mortar debut earlier this year in Houston.
Speaker AAnd it also comes as Wayfair is expanding its namesake brand with a large format concept.
Speaker AThe store houses More than 150 luxury home brands across furniture, decor and lighting, with many products available to take home or ship within a week.
Speaker AAlso unique to the West Palm beach store is a dedicated sleep center where customers can explore premier bedding in a boutique like setting.
Speaker AThe store also offers an expanded assortment of kitchen appliances, offering shoppers the chance to experience luxury kitchen design solutions firsthand.
Speaker AManola.
Speaker A3,000 square feet for a new Wayfair Paragould store is pretty darn big.
Speaker AWould you have greenlit this idea?
Speaker BI mean, you know my, my first reaction when I saw that, I was like, ooh, I want to go there.
Speaker BAnd then my kind of business came on.
Speaker BI was like, there's no way that's profitable on like a four.
Speaker AReally?
Speaker BThat was my gut reaction.
Speaker BRight?
Speaker BYeah, you know, I think there's a couple interesting things, right?
Speaker BIt's kind of, we've seen other players in kind of that luxury space, you know, Restoration Hardware, build these kind of mega flagships, you know, very high finishes, very expensive real estate.
Speaker BBig, big moments.
Speaker BI, I think it's a brand building exercise in some sense.
Speaker BBut the other thing that caught my attention is when they get to talking a little bit about the, you know, there's product that you can take home.
Speaker BThat day I was like, oh, maybe it's like a luxe IKEA situation, right, where they're monetizing the, the experience a bit more.
Speaker BAnd I think another thing that was interesting is, you know, they're saying a lot of the inventory being available, you know, a week out, that's remarkable.
Speaker BHonestly, if you try to buy furniture anywhere else, you know, high end, lower end, it can be months, right?
Speaker BAnd then you're sitting, you don't have a sofa, you know, you're sitting on the, on the ground for a long time.
Speaker BSo I, first, I want to go check it out.
Speaker BSecond, maybe they are, you know, able to make it profitable with this mix of, you know, in stock product that you can take home or product that is quick turn and you know, people are shopping and needing These pieces of furniture.
Speaker BAnd, you know, sometimes it's like, if I can get it, you'll change your mind and buy it there.
Speaker BAlso thought the sleep was interesting because we had seen a lot of kind of going digital for the sleep category.
Speaker BRight.
Speaker BWith all these kind of memory foam mattresses and whatnot.
Speaker BBut the more traditional sleep category is pretty neglected.
Speaker BRight.
Speaker BIt's hard to.
Speaker BThere's not that many places to go find a mattress, and it's a big ticket item.
Speaker BSo I think, you know, it.
Speaker BMaybe I would have greenlit it.
Speaker BYeah, it's.
Speaker BI was.
Speaker CYeah.
Speaker AOkay.
Speaker AComing back around.
Speaker BComing back around.
Speaker AYeah.
Speaker AYou're bringing up some interesting points on the scale side of things too.
Speaker ABut so I'm curious because you mentioned it when you first looked at the pictures in the article, did you immediately think, wow, this is kind of like RH Ask Restoration Hardware, Ask in terms of what they're going for.
Speaker BIt did give me that.
Speaker BThat sense.
Speaker BThey have a different aesthetic, but it has that kind of very grand, very.
Speaker BYou know, I took my kids to the RH store here in the.
Speaker BIn the meatpacking district, and they were like, mommy, what is this museum?
Speaker BYou know, they're like, oh, this is, like, so, you know, grand.
Speaker BAnd it has that, like, very upscale feel.
Speaker BI think this has, you know, nods to that.
Speaker BRight.
Speaker BIt feels.
Speaker BIt feels grand.
Speaker ARight, right, right.
Speaker AOkay.
Speaker AGot it.
Speaker AAnd did you feel that way too?
Speaker AAnd what was your take?
Speaker DI. I keep going back and forth on this one.
Speaker DI mean, I feel like on one hand, I like that there it.
Speaker DThis is really bringing a marketplace of brands together in one store.
Speaker DIt's, you know, it's independent retailers like Blue Dot, one of my favorite furniture designers.
Speaker DLike, it's giving me the opportunity to see a vignette in a furniture store that's pulling from a lot of small, smaller, like sometimes D2C brands in one spot.
Speaker DSo I liked that component of it.
Speaker DBut I think if I was Wayfair, I think that especially in West Palm beach, like, you're sitting on rows and rows and rows of high end luxury furniture stores like rh, like Manola's talking about, I almost wonder if I wouldn't have gone with a more cohesive Wayfair brand strategy.
Speaker DSo not just Paragould, but also, like, giving people the opportunity to, like, cross categories a little bit more.
Speaker DSo, like, maybe you don't need a $7,000 lamp next to your $15,000 couch.
Speaker DLike, could you have a lamp from another?
Speaker DLike, could you use this as a real opportunity for the designers at Wayfair to like, create a room that's a good mix of high and low, because I think that's how real people shop.
Speaker DI don't think that most people are going into RH and they're like, buy the whole room.
Speaker DI'll, you know, here's all, you know, hundreds of thousands of dollars.
Speaker DSo I think if I was Wayfair, I think the more differentiating point here would be how do I showcase my product in a luxury street environment in West Palm beach, but show that there's, like, you can have the best of both worlds.
Speaker DYou can have a low end and a high end in the same room and, and have an affordable, very beautiful looking room.
Speaker DSo I think I would have.
Speaker DI would have gone beyond just the.
Speaker DThe one brand.
Speaker AHmm, interesting.
Speaker ASee, See, I think from a merchandising perspective, what you're talking about is really hard to do.
Speaker AIt's really hard to show luxury alongside value.
Speaker AAnd so I think that that's a tough concept to me.
Speaker AAnd I'm curious because I want to go to Lisa too, and see if we continue to share the same brain here on this podcast and a numerous podcast.
Speaker ANow at this point, like, to me, it's.
Speaker ATo me, this is a signal that.
Speaker AAnd I think it's a good signal that Wayfair doesn't know what its identity is in the physical world.
Speaker AThey've got the big play against Ikea, where they're seemingly going after that they're continuing to expand it, and now they've got this play in the territory where they're like, look, it's funny, there are, to me, it's funny that all of our minds went to restoration hardware, because restoration Hardware, there's a lot of margin in restoration Hardware that they could go after.
Speaker AIt's very similar to any of, like, the mom and pop furniture stores that you see everywhere else that play in the luxury space.
Speaker ASo it's not really that differentiating.
Speaker AFeels like they're trying to take a little bit of a piece of the Williams Sonoma angle here too, with the appliance side of things.
Speaker AAnd so, like, okay, yep.
Speaker ACould it work?
Speaker ACould you grab some of that share in the luxury market?
Speaker ABecause the other important thing here that they can do better than anyone is they have the national scale of their logistics behind them to get the product to them quickly, to get the service that you need around, like knowing when your delivery comes, because that's a big pain in the butt when it comes to furniture.
Speaker ASo.
Speaker ASo I like this as an experiment and who's to say in the long run, you know, does the large store IKEA play out as the way to go?
Speaker ADoes the luxury play play out as the way to go?
Speaker AIs there something else that they can concept or come up with?
Speaker ABut for that reason, I'm with Manola.
Speaker AI think ultimately I greenlight this.
Speaker ABut Lisa, what do you think?
Speaker CMy first reaction was, yes, I greenlight it only as a test and learn, which I think a little bit, Chris, is what you're saying is what do I this so that I can figure out what the next expansion play is.
Speaker CMy mind, like the three of you went to.
Speaker CRH is struggling with those museums financially.
Speaker CRight.
Speaker CSo they better take a chapter in learning from that thinking about the locations they went to.
Speaker CRight.
Speaker CAs another thought, I love the test and learn.
Speaker CBut Ann, what I will say what I did jive with, with what you said, even though Chris said it would be hard to do.
Speaker CI think the best retailers from a merchandising perspective, if they could figure out how to show the high low, could be a huge unlock.
Speaker CBecause if you.
Speaker DThere's no one else doing it.
Speaker DYeah.
Speaker CAnd not even in apparel.
Speaker CRight.
Speaker BIn a.
Speaker CIn a way that shows up and that is what the consumer does.
Speaker CAnd I think, you know, we go back to our conversation about the high street is how do you blend that?
Speaker CBecause the kids, the Gen Zs, are figuring out how to mix, you know, kind of bargains with their best pieces, especially going and hitting up the vintage stores and things.
Speaker CSo I think if someone can figure it out in any category, I think it could be quite an interesting play to be a competitive advantage for Wayfair in the, in the furniture space.
Speaker CBecause while they're competing with Ikea, but now they're trying the luxury high end, how do they blend it?
Speaker ARight.
Speaker DAnd no one else can do that besides Wayfair.
Speaker DI mean, no one else has that assortment that can, that can offer up.
Speaker DYou know, RH won't.
Speaker DIKEA can't go up market like that.
Speaker DLike it's.
Speaker DThey're the ones, the only ones who can do it right now.
Speaker CIt's like the house of brands.
Speaker CRight.
Speaker CI love that idea too.
Speaker DYes.
Speaker AWell, and then the question is, do you invested it in physical stores or did you just play up that angle online too?
Speaker ARight.
Speaker AThat's the other $64,000 question here, which I don't know the answer to.