Walmart's Got A New CEO, Google Will Call Stores For You & Target Is Sprinkling Cocoa | Fast Five
In this week’s Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, Chris and Anne discussed:
- Doug McMillon retiring as Walmart CEO, with John Furner taking over in February (Source)
- Grocery Dealz integrating with Instacart’s Developer Platform for on-demand delivery (Source)
- Primark introducing Buy Now, Pay Later options with Klarna and Clearpay (Source)
- Google launching new AI shopping features including conversational search and agentic checkout (Source)
- Target and Starbucks debuting an exclusive Frozen Peppermint Hot Chocolate (Source)
And A&M’s Chad Lusk stopped by for Five Insightful Minutes to share takeaways from their latest consumer sentiment survey.
There’s all that, plus SantaGPT, Dick Van Dyke turning 100, the perfect hot cocoa recipe, and whether Sizzler’s comeback is rare, medium, or well done.
P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/
P.P.S. Also be sure to check out our podcast rankings on Feedspot
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#RetailNews #WalmartCEO #JohnFurner #DougMcMillon #BNPL #GoogleAI #TargetStarbucks #InstacartIntegration #RetailPodcast #OmniTalk #GroceryDealz #Primark
00:00 - Untitled
00:28 - Unlocking New Revenue Streams in Retail
05:02 - Transitioning to Holiday Retail Trends
06:30 - Leadership Changes at Walmart: McMillan and Furner
16:07 - The Rise of Buy Now, Pay Later: Primark's New Strategy
23:23 - The Rise of Private Labels in Consumer Spending
26:20 - The Impact of AI on Retail Strategies
32:54 - The Future of Google Shopping and AI Integration
41:21 - Nostalgia in Dining: The Comeback of Sizzler
44:27 - Transitioning from Food to Retail Trends
This episode of the OMNITALK Retail Fast 5 is brought to you by the A and M Consumer and Retail Group.
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Speaker AOcampo Capital is a venture capital firm founded by retail executives with the aim of helping early stage consumer businesses succeed through investment and operational support.
Speaker ALearn more@ocampo capital.com hello, you are listening to Omnitalk's Retail Fast Five, ranked in the top 10% of all podcasts globally and currently the only retail podcast ranked in the top 100 of all business podcasts on Apple Podcasts.
Speaker AThe Retail Fast Five is the podcast that we hope makes you feel a little smarter, but most importantly, a little happier each week too.
Speaker AAnd the Fast 5 is just one of the many great podcasts you can find from the Omnitalk Retail Podcast Network alongside our Retail Daily Minute, which brings you a curated selection of the most important retail headlines every morning and our Retail Technology Spotlight series, which goes deep each week on the latest retail technology Trends.
Speaker AToday is November 19, 2025.
Speaker AI'm one of your hosts, Anne Mazinga.
Speaker BAnd I'm one of your other hosts, Chris Walton.
Speaker AAnd we're here once again to discuss all the top headlines from the past week making waves in the world of Omni Channel retailing.
Speaker AChris though, before we get into the show, even though Black Friday Even though Black Friday is just a week away, it seems like it's already started.
Speaker AI don't know if you've getting the notifications, but Walmart plus started their pre Black Friday last week.
Speaker AWe've got other retailers doing the same thing.
Speaker AI have to ask you, I think I ask you this every year, but what is on your list for the holiday sale season this year?
Speaker AWhat are you going to be buying on Black Friday and Cyber Monday?
Speaker BOh yeah, and I've jumped into the pre sales for sure.
Speaker BThere's some good deals on those pre sales.
Speaker BLike I was, I was all in on Adidas.
Speaker BLike Adidas was given like 50% off.
Speaker BSo I got some new workout gear for very, very inexpensive prices and I was pretty pumped about that.
Speaker BBut.
Speaker BBut yeah, and I'm kind of, I'm kind of canary in the coal mine now.
Speaker BI'm kind of freaking out about this.
Speaker BLike, you got Home Depot reporting poorly yesterday.
Speaker BTarget this morning opening, you know, reporting very poorly as well.
Speaker BYou've got all these pre sales going on too where like you're given 50% off before it's even Black Friday.
Speaker BLike this was like last weekend, this is like two weeks before Black Friday that I was buying this stuff.
Speaker BSo like, yeah.
Speaker BOh, oh, danger.
Speaker BWill Rob is in danger.
Speaker BI don't know what to do here.
Speaker BBut I mean, do you have your eye on anything?
Speaker BHave you, have you bitten into the Black Friday presale apple yet?
Speaker BAnd I'm curious.
Speaker AWe haven't, but I'm getting, we're skiing, we're going skiing for Christmas with my kids.
Speaker AAnd so I did make my husband call and see if they were doing Black Friday Cyber Monday sale on our ski passes.
Speaker AAnd they are.
Speaker AAnd she was so great.
Speaker AShe was like, they're going to be just hold on, next week they're going down in price.
Speaker ASo, so that's like, that's pretty much the only thing that's on our, our and that is a gift.
Speaker ASo that's going on our, our list for Black Friday.
Speaker ACyber Monday.
Speaker BYou're timing Black Friday is what you're telling.
Speaker BYes, timing.
Speaker BYou're not getting alarm sets.
Speaker AWe've got alarms set for the day that those, those discounted ski tickets are, are going to be available and we are going to snap them up.
Speaker ABut other than that, no.
Speaker AI mean just getting discounts on, you know, cheaper toilet paper and stuff I guess from the sales.
Speaker ALike just the essentials.
Speaker BYeah, yeah.
Speaker BOpportunistic buying.
Speaker BAlthough I did cave and buy a full price hat yesterday because I caught this hat in my Facebook feed and I was like, oh my God, I kind of have that hat.
Speaker BIt's awesome.
Speaker BSo I'll wear it on the show.
Speaker BHopefully it comes next week.
Speaker BI'll wear it for, for Black Friday for our Black Friday show.
Speaker BSo.
Speaker BAnd God, I can't wait to see what Walmart reports to.
Speaker BIt's going to be, this is going to be a crazy few months in retail, without a doubt.
Speaker BAnd, and to that point in today's Fast5, we've got news on grocery deals, Instacart integration, Primark giving in to bnpl, Google launching some interesting new AI shopping features, Target and Starbucks, sweet new collab and A and M's.
Speaker BChad Lusk stops by for five inside four minutes to share the takeaways from their latest consumer sentiment survey, which goes into everything Ann and I were just talking about.
Speaker BBut we begin today with what will more than likely be a fitting homage to start the show.
Speaker AAnd that's right, headline number one, Doug McMillan is retiring and he's turning over the reins to your man crush, John Furner this upcoming February.
Speaker AAccording to the Wall street journal, under McMillan's tenure, Walmart shares have risen more than 400% on a total return basis and the company has gained 560, $76 billion in market capitalization.
Speaker AThis also grown to more than $680 billion in annual revenue.
Speaker AMeanwhile, McMillan successor John Furner has served as CEO of Walmart US since 2019, overseeing the company's largest operating segment and more than 4,600 stores.
Speaker AJohn Furner grew up in Arkansas and his first job with Walmart was a part time role in a local store in 1993.
Speaker AHe has held leadership roles across merchandising operations and sourcing internationally, as well as Walmart's warehouse chain, Sam's Club.
Speaker AChris, I know you're going to have a lot of these, so let's begin with your thoughts on Doug McMillan as well as his successor, John Furner.
Speaker AAnd we are putting a timer on you for the.
Speaker BJohn, are you okay?
Speaker BOkay.
Speaker BAll right.
Speaker BAll right.
Speaker BWell, I'll take Doug first and I'm going to share a couple anecdotes about both of them because I think there's some personal things that I want to get into here.
Speaker BBut so first, Doug, I don't know if I've ever shared this story on the podcast.
Speaker BI think, Anne, you've heard it before.
Speaker BBut the single greatest compliment I ever received in my, probably in my life, in my, at least in my professional career was back in, it was like 2000, late 2009, early 2010, I was in Boston I was out.
Speaker BI was running baby for Target at the time, and I was out with the Dorel Juvenile Group, and a guy named Ted Kelly was there.
Speaker BHe was.
Speaker BHe was part of their team.
Speaker BAnd he said to me, he said, God, Chris, you remind me of Doug McMillan.
Speaker BAnd at the time, like, I didn't know who Doug McMillan was.
Speaker BYou know, I had heard him a little bit.
Speaker BHe was like, I think CEO of Walmart International.
Speaker BHe wasn't CEO yet.
Speaker BAnd then a few years later, he gets named CEO.
Speaker BAnd.
Speaker BAnd for that reason, like, I am absolutely humbled by what Ted Kelly said to me that day, because there is no way I hold a candle to Doug McMillan, because Doug McMillan, in my opinion, Anne, is going to go down as the second greatest CEO in the history of Walmart.
Speaker BAnd when the first.
Speaker BThe person at the top of that list is the founder, Sam Walton, that's.
Speaker BThat's saying something, right?
Speaker BLike, he's hard.
Speaker BHe's hard to, you know, to get in front of.
Speaker BSo.
Speaker BSo that's my thoughts on Doug.
Speaker BDoug is just done an amazing, amazing job, and he's going to be a retail icon forever, and he's going out on top.
Speaker BNow, John Furner, you mentioned it.
Speaker BMan crush.
Speaker BHe's my single favorite person in retail.
Speaker BWe've interviewed him a few times, but my favorite anecdote about him is I wrote an article describing Sam's Club strategy back in, like, 2019 for Forbes and what I liked about it.
Speaker BAnd it was, like, right in advance at grocery shop.
Speaker BAnd all of a sudden, I get this email out of the blue saying, hey, Chris, John Furner would like to meet you and talk to you at grocery shop.
Speaker BAnd no one has ever done that since.
Speaker BLike, in that way, he's the only person that's done that.
Speaker BAnd I sat down with him at that show for 45 minutes.
Speaker BYou and I both did.
Speaker BAnd we just rapped with him about retail and got a sense of how he's thinking about the future.
Speaker BAnd this was back in 2019, almost six.
Speaker BAlmost six years ago.
Speaker BAnd to see it play out exactly as he was talking about shows me that he has a strategic understanding of where retail is going and he is the right man for the job, particularly when you look at what he's done on the US side, the business, too.
Speaker BSo kudos to him.
Speaker BHe was the architect of Sam's Club success.
Speaker BHe's been the architect of Walmart US's recent success.
Speaker BAnd so the only thing I can say to him is, John, John, please don't screw it up because then I got to start talking about, you know, the fact of what you're, what you're not getting.
Speaker BRight.
Speaker BAnd I want to keep talking about all the things you guys are continuing to do right at Walmart.
Speaker AYeah, I mean, I, I think the other part that you didn't mention both about McMillan and Furner is their leadership styles and the culture that they're creating at Walmart to make things go the way that they have for Walmart in the last several years.
Speaker AI think it's important to Note that under McMillan's leadership, we heard from almost, we were very close with the teams at Walmart.
Speaker AWe interview them often.
Speaker AAnd one of the things that we hear all the time is that McMillan created a culture that really diminished the politics that can happen.
Speaker AAnd he really made it an environment where there was a fail fast mentality.
Speaker AIt was not about presenting to the, your boss's boss's boss's boss.
Speaker AIt was how do we get something that can be launched quickly, get ahead of our competitors and really focus on making sure that we're doing the best so that we can make sure that our customers are living better and that they're in an experience where they can live better and save money.
Speaker AHe took Walmart from People of Walmart, the meme to Walmart for the people.
Speaker AAnd I think that's something, as you mentioned, will go down in Doug McMillan's In remembrance of Doug McMillan's Tenure.
Speaker AI think the second thing too is about Furner's leadership, John, as you mentioned, how he reached out to you, he's approachable and he's empathetic.
Speaker AHe grew.
Speaker AHe has grown up, as we mentioned in the company, literally.
Speaker AHe started his own podcast at Walmart so that the people that work there could understand the people who are working in all areas of the business and made sure that people develop that empathy that he's so well known for, so that you're, you're talking to your colleagues differently.
Speaker AI think the, the last thing about Ferner that will be so important as we look at the next 10 years of Walmart is that when you lead with empathy and curiosity, like furniture does, he doesn't have to be the smartest person in the room.
Speaker AHe's the most curious.
Speaker AAnd I think that's what will be so important, especially when you think about how much AI is impacting the future of everyone's businesses, but especially Walmart.
Speaker ASo I think they, they have a great, great years ahead with ferner and Doug McMillan.
Speaker BYeah, yeah, yeah.
Speaker BYou bring up some great points there too.
Speaker BAnd like one thing I haven't thought about is like they've taken some big swings on some strategies too.
Speaker BLike I think of Walmart Commerce Technologies, you know, that that's kind of gone away, you know, like, but they were af, they went after it.
Speaker BSo they've had, they've had some misses too.
Speaker BBut those misses don't detract from the overall success.
Speaker BAnd when you're taking, you know, at bats, that's the most important thing here as you think about the future of retail instead of just, you know, staying doing what you've always tried to do.
Speaker BAll right, headline number two Grocery Deals has integrated with Instacart's developer platform to power on demand delivery for its shoppers.
Speaker BAccording to a press release, Grocery Deal users can now access Instacart's trusted same day delivery service directly from the Grocery Deals app, with delivery in as fast as one hour.
Speaker BThe integration also expands reach for participating retailers, connecting them to motivated deal seeking shoppers ready to complete purchases online.
Speaker BQuote Utilizing Instacart's broad reach will provide rapid expansion for Grocery Deals and help integrate our app into the purchase habits of online grocery shoppers.
Speaker BEnd quote, said Matt Goins, co founder and co CEO of Grocery Deals and recent Omnitok Retail Technology Spotlight series guest and on a scale of 1 to 10, how intrigued are you by the partnership between Instacart and Grocery Deals?
Speaker AI would say an 8 because I still want to leave some room for what's possible partnership.
Speaker AI see that I see much opportunity with this.
Speaker AI mean number one, what they've just done is justified me having Instacart deliver my groceries for me because of the cost savings that I'm able to get from using the comparison app to just make sure, okay, I can get the majority of my groceries from this retailer and save this amount of money.
Speaker AAnd now I, I have that added convenience which is going to make me come back time and time again.
Speaker AAnd for Instacart it's great because it's getting me funneled into an Instacart relationship when I may not have had one before.
Speaker AI imagine we're going to see a lot of the other retailers on the Grocery Deals platform want to kind of follow that lead because Walmart delivery isn't available yet.
Speaker ALike there's some still some other ones that I imagine will, will get tied in in the future.
Speaker ABut I, I think there's so much potential especially, especially if I can start doing multiple Instacart offers based on where I'm Getting different items.
Speaker ASo, you know, if three, if there's three grocery stores, I'm not personally going to go to three grocery stores to get the best deals on my products, but now I can justify Instacart going to three places and that, that is the big unlock for me.
Speaker ABut where do you rate it?
Speaker AWhat's your number on one, A scale of one to ten?
Speaker BYeah, it's funny we're sharing a brain this morning because, like, I was the same way.
Speaker BI'm like, you know, I'm pretty intrigued by this.
Speaker BI didn't want to go 10 because I didn't want to be, you know, hyperbolic.
Speaker BBut, like, I'm like an eight and a half or a nine for sure.
Speaker BLike, this is really, really interesting.
Speaker BAnd the other thing, when you step back 30,000 foot level, like, like this is the second time grocery deals has made our fast five in the last like, like four or five months, which is just a new startup out of Texas.
Speaker BSo they're doing some really cool things down there.
Speaker BThe founders, Matt and, and Michael.
Speaker BSo I'm very intrigued.
Speaker BI think it's a brilliant move by those guys to give access to the shoppers quickly and easily, to provide them price transparency and also to provide them price transparency in the process.
Speaker BAnd I think you said it.
Speaker BBut the thing I love most about this, though, is what it does for the consumer.
Speaker BBecause you can see here why Instacart's new CEO, Chris Rogers, like, back in September, because I remember they, they said this when we were out at NRF in Paris.
Speaker BHe said he was urging retailers to calibrate their pricing with Instacart.
Speaker BAnd if that continues to happen, and this is one showcase of that or one form of that, and we haven't even brought the agentic AI into this conversation yet, margins are going to compress across the industry.
Speaker BThis type of stuff is still going to happen.
Speaker BAnd so technology is forcing the playing field to level here when we step back and the grocer is going to have to find new ways to compete via loyalty programs or via their quality service, to set their quality of service to stay relevant.
Speaker BSo, yeah, I just think this is a really, really interesting move to think about.
Speaker BOkay, where do I want to do my grocery shopping?
Speaker BHow do I want to do it?
Speaker BHow do I want to save money?
Speaker BIt hits the Venn diagram of everything happening in the industry right now, particularly macroeconomically as well.
Speaker AYeah.
Speaker ACongratulations, grocery deals team.
Speaker AThis is a big, big announcement.
Speaker AAnd, and when do we get the next one?
Speaker AI mean, we need it it's four to five months, two showings.
Speaker AI feel like that means by January there should be more.
Speaker BMore to the national rollout, boys.
Speaker BNational rollout.
Speaker AAll right, let's move on to headline number three.
Speaker APrimark has introduced Buy Now, Pay later options with Klarna and Clearpay.
Speaker AAccording to the industry fashion Primark has been historically absent from this type of payment model and now the high street retailer is offering customers the ability to split payments.
Speaker AReflecting the growing popularity of BNPL services in the UK to use Klarna in store, reports suggest consumers need to download the app, register for the service, search for Primark and create a one time card that can be added to Apple Pay or other digital wallets.
Speaker AShoppers can then top up the card to their chosen amount and use it to pay for items instead.
Speaker AStore spreading the cost over time.
Speaker AChris, is Primark's Buy Now Pay later announcement this week, a sign that we have officially crossed the chasm on BNPL.
Speaker BOh, 100%.
Speaker BIndeed it is an.
Speaker BIndeed it is.
Speaker BI mean if you're keeping score at home.
Speaker BThe, the first time we heard about BNPO, I'll never forget it, we were in LA@shop.org it was 2018, September or October.
Speaker BGive you the precise month, one of those two months.
Speaker BAnd now we're seven years from that.
Speaker BSo that's how long this takes.
Speaker BYou know, the adoption curve.
Speaker BThat's the adoption curve we're talking about here.
Speaker B7 years from BNPL to go from idea to pretty much mass adoption now.
Speaker BBecause at this point now I think it's going to spread like wildfires in the US like you talked about it at what you learned about it at grocery shop.
Speaker BBut I mean now you have Primark basically allowing you to buy $4 shirts on installments.
Speaker BI mean we just need to stop and think about that.
Speaker BI'm buying $4 shirts on installments, so there's no stopping it.
Speaker BAnd given the economy again, I have to think the growth in BNPL this year, this is really interesting me, the growth in BNPL this year could even surpass last year in terms of holiday spending, which is kind of crazy when you think about it because usually you start to see those growth rates decline.
Speaker BI'm actually wondering if it'll be higher this year.
Speaker AYeah, I was just researching last night and I found a lending tree survey that was done just this summer in 2025 that in America, 25% of us are using BNPL for groceries, which is up from 14 the year before.
Speaker AAnd that's, that's just this summer.
Speaker ASo I think, you know, if they're doing that with food, it should come as no surprise to us that people are using that for seasonal clothing purchases, holidays from places that already have low prices like Primark or like Walmart.
Speaker AIt seems like this is a necessity for all retailers to truly think about having as an option one because it comes as little to no risk to them and it could end up, based on the data that we're seeing and what Primark just reported in the UK that it could be the difference between someone shopping there or not.
Speaker ASo I think this is definitely something that even retailers who are adding this late to the game like Primark need to be, need to be considering and need to have on the table.
Speaker ADollar dollar Stores like all these things.
Speaker BYeah, right.
Speaker BStores.
Speaker AYeah.
Speaker BIt's a great question.
Speaker BGreat question.
Speaker BAll right.
Speaker BWell, let's bring Chad Lusk onto today's show.
Speaker BJoining us now for five insightful minutes is longtime friend of the show and a frequent recurring guest and partner and managing director at the A and M Consumer and Retail group, Chad Lusk.
Speaker BChad will be discussing with us the results of A&M CRG's most recent biannual consumer sentiment survey report.
Speaker BThe report draws from a survey of over 2100 demographically representative US adults and analyzes how shifting economic conditions, among other purchase trends, are shaping consumer behaviors.
Speaker BChad, let's start with this.
Speaker BIn the latest report, I was, I was quite frankly shocked.
Speaker BYour report says that consumers are indicating an intent to spend more money in the upcoming six month period.
Speaker BHow should we look at this apparent increase in optimism?
Speaker CYeah, let's be careful about using that word, optimism.
Speaker BOkay.
Speaker CIt's cautious at best.
Speaker CAs you said, Chris, we did see a bump in consumers intend to spend more this fall to the tune of 800bps.
Speaker CActually, that's the single largest cycle to cycle jump we've had since spring of 23.
Speaker CHowever, however, a few things to note about that.
Speaker CIt's heavily, heavily driven by higher household income earners.
Speaker CAs under $100,000 income households still have a -9 net intent to spend more this period.
Speaker CIn spring of 23 it was similar, but those higher earners had what I'd call recession fatigue.
Speaker CRight.
Speaker CA bit of enough is enough and a need to get back to accustomed lifestyles despite economic concerns.
Speaker CThen it snapped right back, actually lower.
Speaker CSo it's a different flavor this time.
Speaker CRight.
Speaker CSo first of all, across all consumers, food and beverage is actually the only positive category on a net intend to spend more where consumers plan to spend Less in every other category with our higher earners there's a few more positive categories, but still a very strong bias to prioritize basic needs.
Speaker CBack in 23 we saw some discretionary areas, pop experiences indulgences.
Speaker CThis cycle the message is clear.
Speaker CKeep discretionary spending down.
Speaker CAnd further to that, just because consumers expect to spend more doesn't mean they're going to buy more.
Speaker BRight.
Speaker CSo even in food and grocery right, nearly 60% of consumers believe tariffs have contributed double digit price increases on food.
Speaker CActually over 20% say 30 plus percent price increases and over 40% of respondents say that they've decreased grocery purchases because of them.
Speaker CRight.
Speaker CSo are spend expectations only up because price expectations are up?
Speaker CLikely as consumers are changing a lot of behaviors and finding ways to counteract inflation to spend less.
Speaker ASo then Chad, if consumers are still trying to stretch their wallets as you're suggesting, how are we expecting that they'll plan to do that?
Speaker CCheaper brands, cheaper stores, buying less.
Speaker ARight.
Speaker CSo across beauty and personal care, about 40% of those who plan to spend less on the category say they're planning to switch to cheaper brands.
Speaker CThat gets over 50% for grocery skews higher income.
Speaker COver 80% of higher income earners told us that they buy private label somewhat or very often.
Speaker CThen the other big factor is about 30% of those planning to spend less on a category are doing it by switching to lower priced stores across beauty, personal care, grocery, perhaps disrupting their entire ingrained routines at this point.
Speaker CYet still get this, 58% of our respondents reported that they've increased trips to lower priced stores somewhat or more often this past cycle alone.
Speaker CAgain that also over indexes in higher income earners.
Speaker CSo maybe it was initially reluctant, maybe they were uncomfortable doing so.
Speaker CBut we have a bunch of data in the report to show how lower priced retailers are performing compared to traditional.
Speaker CIt's actually quite impressive.
Speaker CMaybe good enough to change consumers behavior permanently.
Speaker BSo Chad, I'm curious for the retailers and the CPGs in the audience, what lessons should we take overall from the report?
Speaker CI think one of the biggest things unfolding right now is the strength of private label for both retailers who can invest behind these programs and CPGs who need to strengthen and defend against them.
Speaker CPrivate labels are brands, right?
Speaker CThey no longer stand for generic, they stand for strength.
Speaker COne of the most interesting charts that we have in the report compares consumer perceptions of store brands.
Speaker CSo private label against national brands and food and beverage.
Speaker CYeah, they're more affordable of course, but consumers recognize their quality, right?
Speaker CLike 68% said store brands offer quality that is as good or better.
Speaker C60% said they provide unique and preferable flavors and offerings.
Speaker C66% said that they meet their dietary or lifestyle needs.
Speaker ARight.
Speaker CThose are all the reasons why consumers switch brands to save money to experiment and have something unique and because of the ingredient panel.
Speaker ARight.
Speaker CSo the gap is closed and consumers don't have to make those same kind of sacrifices.
Speaker CSo lesson you know, brands that are doing well offer tremendous value at an opening price point or have tangible benefits that the consumers will spend up to get.
Speaker CIt's that very large middle tier that's getting squeezed.
Speaker AChad, I have to ask then, what, what does this mean for holiday?
Speaker AWe talked a lot about food and beverage, but like what, where, where should we net out?
Speaker AWhere should we expect that consumers will net out this holiday season?
Speaker AYeah.
Speaker COverall our respondents are saying about flat to last year.
Speaker CThe last few years have been up 3 to 4%.
Speaker CNRF's projecting that as well.
Speaker CI'd say that's likely to be the case since retail sales are tracking about 4% up on the year, about flat to 1% in real growth with the latest PCE report at 3% inflation.
Speaker CListen, holiday in a lot of ways falls into these kind of routinely budgeted essentials category at this point.
Speaker CIn a way like I need to buy for my kids, my partner, my family, whomever consumers are telling us they want to spend a little less in doing so.
Speaker CKeep it reasonable, a little down on things like holiday decorations and entertainment.
Speaker CBut as it plays out, the holiday season is a little impulsive too.
Speaker BRight.
Speaker CIt's like candy at the checkout aisle.
Speaker CYou didn't plan to buy that candy bar, but you're there, it looks good and it's going to make someone happy, in that case yourself.
Speaker CThat might even be why our respondents are saying they plan to spend a little net more on gifts to their self this year because of that behavior.
Speaker CBut listen, it's November.
Speaker CMost orders have been made and shipments sent.
Speaker CSo keep on top of your sales signals, manage your inventory promos and markdowns, and hopefully we cross that trillion dollar mark for holiday retail sales this year.
Speaker BHopefully.
Speaker BAll right, thanks, Chad.
Speaker BOkay, headline number four.
Speaker BGoogle is augmenting AI shopping with conversational search, agentic checkout and an AI that will call stores for you.
Speaker BOh my gosh.
Speaker BAccording to TechCrunch, one of the updates will allow consumers to ask shopping questions in AI mode, Google's conversational search feature that lets you use natural language queries in a chatbot style interface.
Speaker BThe responses will Be tailored to your question.
Speaker BAnd the chatbot will provide images when you need visual inspiration alongside other details like price reviews and available inventory.
Speaker BNotably.
Speaker BAnd Google is also rolling out agentic checkout within Google Search in the US including in AI mode.
Speaker BThe feature is currently compatible with merchants like Wayfair, Chewy and Select Shopify stores.
Speaker BAnd finally, another AI feature that I'm sure all of you have been waiting for is that the AI will also call businesses on your behalf to find out if a store carries a product, how much it costs, and whether there are any promotions.
Speaker BThe feature is rolling out in the US for specific categories like toys, health and beauty products, and electronics.
Speaker BAnd to use the feature, you can search for products near me and then use the option let Google call oh my God.
Speaker BAnd I'm, I have no doubt you are buying these new features versus selling them because you are the biggest Google fan that I know.
Speaker BI mean you talk about it all the time on this show.
Speaker BSo instead of asking you that question, I'm going to put you on the spot this week because this is the put you on the spot question.
Speaker BHere it is.
Speaker BAs Google AI expands its capabilities into conversational shopping, agentic checkout, and even calling stores for the customer.
Speaker BHow does this reshape the role of traditional human led e commerce models for consumers?
Speaker BAnd how should retailers rethink their platform strategies accordingly?
Speaker AWhoa.
Speaker AWell I, I don't know that they have to rethink their platform strategies.
Speaker AI, I feel for retailers because they still on top of Google which they have to make sure that they're, they're set up to support that search still where the majority of people are going.
Speaker AThey now have to also figure out how they're going to appear on these other large language search platforms as well and how they're going to facilitate buying through these platforms.
Speaker ASo I think retailers need to, need to pause and look at this the same way that when E commerce came online they started approaching their strategy.
Speaker AIt requires a complete all, it requires new teams, it requires new thinking.
Speaker AWe just talked last week about having a chief AI officer or, or you know, how you're going to have one, right?
Speaker AOr not having one and integrating that into all of the positions within your organization.
Speaker ASo I think, I think it really is time for retailers to think about that total shopping journey and how that's going to shift.
Speaker ABut Google is still a go to destination that has the best cumulative information about who we are as people inside and outside of our shopping.
Speaker AThey still have data about us from our emails, from our maps, from our calendars from all these other places.
Speaker AAnd so I think that actually Google is just, has just kind of surpassed some of the other search platforms because they still, if anyone's going to be that really true personal assistant for us, I think that these new tactics that Google is adding to their platform are just going to further continue people using Google the same way that they're using Google for just regular search today.
Speaker APeople are familiar with Google again.
Speaker AThey're already interacting with it in so many places in their lives that I actually think that we could see Google take a pretty big leap here over OpenAI's ChatGPT with the addition of some of these things.
Speaker AI will say the calling feature, however, that's one that I'm not, I'm not buying.
Speaker AIf you've ever worked in a retail store, you barely get to the people searching for products who are human beings calling from other stores to see if you have a product in stock.
Speaker ASo I don't think that they're going to get the participation from the retailers that, that they're pitching in this.
Speaker ABut, but everything else, the, the large language search, being able to, you know, have and buy things directly in your search results, that kind of stuff, to me, I think is really going to continue to solidify Google as a player in this space in direct competition with Perplexity and OpenAI.
Speaker ABut Chris, you're, you're the Google skeptic sometimes.
Speaker ASo I'm prepared for a good rebuttal from you on this one.
Speaker AWhat are your thoughts?
Speaker BAre you okay?
Speaker BBecause I am, I am actually going to rebut you.
Speaker BYou know, there's always a but and you know, you know, and make go a little bit long here too, but.
Speaker BBecause there was a lot to read in that, in that headline, you know, the point that you made, two points, one of which was like, you know, Google and its position in this landscape.
Speaker BAnd then two was the call feature, which I got to talk about the call feature too.
Speaker BLike.
Speaker BBut the Google and the landscape.
Speaker BI don't know if I agree with you because for two reasons.
Speaker BHistory and where our minds already understand Google to be.
Speaker BSo history.
Speaker BGoogle shopping tried to get off the ground for a long time and it never did.
Speaker BSo there is some evidence to say that Google, can they figure this out?
Speaker BI don't know.
Speaker BThe second part of this is our mind is anchored as consumers on the Google experience that we know today, which I think can be a hindrance in terms of trying to design the interface of the future for how agentic AI should work.
Speaker BSo that's why I give the other platforms more of a leg up on that because they're not encumbered by their current business model and trying to figure out that and how to meld those experiences together.
Speaker BAnd so that's why I'm not sure that I buy into them having the upper hand on this.
Speaker BBut I honestly don't know.
Speaker BBut that's just my inclination, you know, from studying the things that we've studied for the past, you know, 25 plus years in retail.
Speaker BNow the call feature.
Speaker BI think the call feature's absolutely ridiculous.
Speaker BI mean I hated taking calls in the store like, and most of the time like you couldn't find the product, but that didn't mean it wasn't in your store.
Speaker BYou have no idea.
Speaker BAnd the thing I don't like about it too, because it feels like it's a marketing hook, is it goes against, it's antithetical to everything good omnichannel retailing is about.
Speaker BAnd what Google should be trying to do with Agentix Shopping, because it should be about your data serving this up without you needing to even take that step.
Speaker BSo like, that's the part I don't understand.
Speaker BSo I think it's a feature that is kind of silly and it's not going to be useful and it's going to sunset over time anyway.
Speaker BBut you get the last word here.
Speaker BWhat do you think?
Speaker AYeah, I mean I would say especially with this last rollout of Gemini that they just put out.
Speaker AI don't know if you saw this, but a group of reporters asked Chat GPT which is the better, most more effective search platform and ChatGPT actually said Gemini is better.
Speaker ASo it's, it's interesting.
Speaker AI think that yes, there, there is a way that we as humans know and have used Google for a lot of years.
Speaker ABut, but I do think that there's still an opportunity when it comes to the convenience that can be offered with Google for us to start to see some, some shopping behaviors and patterns change in the same way that, you know, we're seeing some of those patterns change now as we're starting to search for, for products in new ways using using ChatGPT or using perplexity or others.
Speaker ASo I have more hope for it.
Speaker ABut I 100% agree.
Speaker AThe call feature, that part put to bed.
Speaker AMaybe they were trying to work it as like they have more connections with local businesses and they're trying to be a more of a proponent of shopping locally and showing you what's nearest to you because they know your location.
Speaker ABut I, I just, I don't, I don't know that the mom and pops still on Main street and the independent boutiques are going to be like, yes, let me talk to this Google, this Google chat bot right now and, and take away from my, my limited time on the floor with customers.
Speaker AYeah, so, so that Google, I think that's going to be a fail fast.
Speaker ALet's, let's put that one to bed.
Speaker AAll right, let's go to headline number five.
Speaker AStarting November 18, Target and Starbucks are giving guests a brand new way to enjoy the season with a frozen peppermint hot chocolate available exclusively at Starbucks cafes inside Target stores nationwide.
Speaker AAccording to a Target press release, it's the first ever holiday exclusive drink created just for the millions of guests who already enjoy Starbucks while shopping at Target, making it easier than ever to sip, shop and celebrate.
Speaker AAnd for an extra sprinkle of joy, target360 or target circle three.
Speaker A60 members, part of the paid membership program at Target, will get 24 hour early access to the drink on November 17th.
Speaker AThis festive drink is a twist on a holiday classic.
Speaker AA cream Frappuccino with a blend of mocha sauce, milk and ice cream poured over a layer of peppermint flavored whipped cream and red and green sprinkles.
Speaker AChris, your, your thoughts on Target have, have been here and there, hit or miss as of late.
Speaker AWhat do you think of this particular Starbucks and Target collaboration?
Speaker BWell, and I'd say they've been pretty consistent of late, but counter to that, actually, you know, believe it or not, I actually like this now.
Speaker BI don't love the results this morning.
Speaker BAnd you know, on a scale of impact, I think I want to be very careful in how I describe this because like, this is still small potatoes in terms of what Target needs to do to turn its ship around.
Speaker BBut I love this idea.
Speaker BI freaking love it.
Speaker BI think it's great merchandising and kudos to Lisa Roth and the team for coming up with it.
Speaker BAnd you know, it gets me wondering if Target's getting its mojo back on the merchandising side because this is the type of thing they used to do really well.
Speaker BAnd the reason I like it is because it gives people a reason to go to Target store.
Speaker BAnd the Starbucks in a Target store is one reason you choose to shop at Target over another place, in fact.
Speaker BAnd this idea is so good that my litmus test for whether or not, whether or not an idea is good is like, wow, why haven't they done this before?
Speaker BBecause it just seems that straightforward.
Speaker BSo, you know, worst case, to me it doesn't work.
Speaker BAnd best, and no one's worse off.
Speaker BBut best case, you've got another pumpkin spice latte on your hands that you can go back to year after year or you can refine it for next year to try to do it again.
Speaker BSo I think it's just really smart merchandising that leverages what is truly one of your differentiation.
Speaker BDifferentiation points at Target.
Speaker AYeah, I, I think it's a great, it's like you said, it's a great use of existing assets that are already in your store.
Speaker AThe only concern that I have is will the Starbucks teams be ready for this?
Speaker AShould we have a Starbucks glass bear cup situation on our hands where this becomes so popular?
Speaker AI guess that's a problem.
Speaker AThat's a good problem to have for Target to have and they'll have to figure that out.
Speaker ABut, but the other thing that they didn't mention in this press release, which I think is a very nice compliment to that, is that a lot of the Starbucks or sorry, a lot of the Target stores this year are doing a hot cocoa bar when they go, when you go in.
Speaker ASo on the weekends you'll be be able to, in select Target stores go in and you get to, they're giving away hot cocoa and you can add different ingredients and then it'll be merchandised around it so that you can make your own hot cocoa bar at home.
Speaker ASo I think while the Starbucks angle is great for mom, I think that this hot cocoa bar is also a really like leveled up luxury retail experience in a mass retailer that gets the kids in.
Speaker AThat makes it a memory.
Speaker AIt makes it an experience experience of going to the store and maybe will drive you there time and time again to like have this during the holiday shopping season.
Speaker ASo that's something I think I would have like added as an aside, like and in select Target stores, dot dot, dot.
Speaker AHere's this other experience too.
Speaker ASo, so yeah, I think, I think this is a great step forward and a great kickoff to the holiday season from Target and in multiple different ways here, not just the partnership with Starbucks.
Speaker BWow, Ansel, cancel Christmas.
Speaker BYou're talking.
Speaker BThere's going to be cocoa cannibalization in Target stores this holiday season.
Speaker AI guess so.
Speaker AI mean that's there.
Speaker AThey were already putting up the structure for the hot cocoa bar in our local Target the day after Halloween.
Speaker ASo it's, it's ready.
Speaker AIf you're in select Target stores, I'm sure they'll have More details on their other sites.
Speaker ABut, but I love it.
Speaker AI think that's a great, a great thing.
Speaker AAnd again, creating that memory, not something that you're expecting.
Speaker AIt's definitely the expect more part of the expect more, pay less moniker at Target.
Speaker BSo Target all in on the cocoa this holiday season.
Speaker BWow.
Speaker AYes.
Speaker AAll right, let's go to the lightning round.
Speaker AQuestion number one.
Speaker ASanta GPT is a new name for using Chat GPT as a search tool for holiday shopping.
Speaker AChris, who are you most likely to use Santa GPT for this holiday?
Speaker BOh, and you'll be, you'll be excited about this?
Speaker BYou know, probably my mom.
Speaker BAlthough my mom already told me what she wants.
Speaker BShe wants a Brita water pitcher.
Speaker BYeah, she's got, she's got big aspirations, my mom.
Speaker BSo yeah, I went on Walmart plus yesterday, got one delivered in three hours, was great.
Speaker BYou know, she's heading home soon, so I want to get it before she leaves, but.
Speaker BYeah, but I'm probably going to look for something else for her too and probably, you know, see, maybe Chat she CPT will help me out or maybe, you know, I'll just be the, the good son and pay attention to what she wants throughout the year and, and you know, go back down the memory bank and find something that'll be memorable for her.
Speaker BThat's my hope anyway.
Speaker BAll right, and on December 13th, Dick Van Dyke is set to turn 100 years old.
Speaker BWhat do you remember?
Speaker BOld DVD for the most?
Speaker AMary Poppins probably.
Speaker AI loved his character, Mary Poppins the Chimney Sweep.
Speaker AYeah, he was just that he was so endearing.
Speaker AI really liked him.
Speaker ANot, he's not gone, he's just turning 100.
Speaker ABut I, I really liked him in that role in Mary Poppins.
Speaker ASo that, that would be my, my most prized Dick Van Dyke memory.
Speaker AAll right, let's go to question number three.
Speaker AStarbucks and Target, as we just mentioned, announced that they are releasing an exclusive frozen peppermint chocolate beverage.
Speaker AAnd being that we are coming up on hot cocoa season, we've already talked about it a lot.
Speaker AThis podcast explain the ingredients, Chris, in your perfect hot or frozen chocolate.
Speaker BOh, yeah.
Speaker BI'm a basic kind of guy and you know, I really am.
Speaker BYou know, when you get right down to it, I like my, my hot chocolate pretty basic.
Speaker BNo whipped cream, some mini marshmallows.
Speaker BMini marshmallows for sure.
Speaker BYou know, like kind of the Swiss Miss.
Speaker BI'm kind of the Swiss Miss of hot chocolate.
Speaker AOkay.
Speaker AOkay.
Speaker AReal mini marshmallows are the freeze dried ones that come in the packet Ooh.
Speaker BI think real mini marshmallows, though.
Speaker BYeah, yeah, yeah.
Speaker BThere's a big difference between quality of marshmallow, you know, that can.
Speaker BI can make or break my hot chocolate for sure, but the base has got to be what's right.
Speaker BI think, you know, ultimately, fundamentally, at the end of the day.
Speaker BAll right, last one.
Speaker BThis one's fun.
Speaker BRestaurant brand Sizzler is plotting a comeback.
Speaker BHow would you rate the prospect of it being successful, and more importantly, of you and your family dining at a Sizzler?
Speaker BWould you give the chances a rare rating, a medium rating, or a very likely well done rating?
Speaker AWell, there's only one rating when it comes to steak, and that is rare or medium rare.
Speaker AAnd I think that's the same answer I would give to the prospect of my family dining at a Sizzler.
Speaker AWe didn't have them growing up.
Speaker AThey weren't a thing in the Midwest.
Speaker BBut in the Midwest.
Speaker BYeah.
Speaker ABut I. I would say that if the chichis come back has.
Speaker AIs any indication, we just got a chichis that is revamped here in the Twin Cities, and that place has been busting down the doors, busy ever since it opened several months ago.
Speaker ASo I think there is this draw for nostalgia.
Speaker ASo, yes, I think they'll probably see a great influx of people coming back to the Sizzler for that experience.
Speaker AMy question, though, is like, will this last once the nostalgia wears off and you went back there for, you know, your first time, are you going to go again?
Speaker BBut, yeah, I agree.
Speaker BI don't think the nostalgia for Sizzlers the same as she.
Speaker BBut I got to ask you, you got into chi Cheese like I've been trying to get.
Speaker BWe get in, and it's good.
Speaker AGet into chi cheese.
Speaker AYou know, I will say the chips and salsa still slap, but the rest of it is just expensive Mexican food, which I think is like, I wanted grits to my chi cheese.
Speaker ALike, I don't know about the chi cheese that the rest of everybody listening went to.
Speaker ABut, like, my chichis growing up was, like, dirty, real, like, real good Mexican food.
Speaker AIt wasn't, like, fancy, like, there was no chopped, like, southwest salad on the recipe.
Speaker AIt was like you got the taco salad bowl, and that was it.
Speaker AAnd, like, now it's more elevated.
Speaker ASo it's yupified.
Speaker BYeah.
Speaker AExcept for the chips and salsa.
Speaker AThose are still the same.
Speaker AAnd yeah, when I went there with a girlfriend, we had multiple baskets of chips and didn't need to eat anything else.
Speaker ASo that's my.
Speaker BThe Burritos.
Speaker BAre the burritos wet and enchilada style?
Speaker BAnd do they have wet burritos?
Speaker BI'm curious.
Speaker AWe didn't get burritos.
Speaker AWe didn't even get the.
Speaker BLook at the menu.
Speaker AWe got no idea.
Speaker AYeah, we ate that.
Speaker AWe ate there, but we ate.
Speaker AWe had enchiladas and a salad and tacos.
Speaker ASo it was.
Speaker AThat was it.
Speaker AIt was okay.
Speaker AIt was just.
Speaker BThe operational research was not up to par is what you're telling me here.
Speaker BYou, you, you did not fully scope out the menu to understand.
Speaker AYeah, but a burrito was never my thing there.
Speaker AI always like the enchiladas so that the enchiladas were fine.
Speaker AThey're fancy, though.
Speaker ALike, this is not gritty, raw, true chichis of the 80s and 90s.
Speaker AThis is like fancified chichis.
Speaker ASo don't expect the same chi Chi's experience except for the chips and salsa.
Speaker BAnd I'm not sure if that's good or bad because she just had to come back.
Speaker BWhen you get right down to it.
Speaker BAll right, today's podcast was produced, of course, the help and support of producer Ella Sirjord.
Speaker BElla, come on in here and tell us which headline won this week for you.
Speaker DYeah, no, this is a no brainer.
Speaker DThe Starbucks X Target exclusive is just brilliant.
Speaker DDo I wish it was a different drink?
Speaker AYes.
Speaker DI'm not a huge fan of the peppermint and the chocolate combination, but personally, I already browse for a very long time and you add a Starbucks drink to my hand, I'm gonna browse even longer.
Speaker DWhich is why I think this collab already is brilliant.
Speaker DHaving Starbucks in stores.
Speaker DI'm not always planning to get a Starbucks or I'm not always planning to go shopping, but when you mix the two together, I always, almost always do both.
Speaker DBut I agree with you, Chris.
Speaker DI can't believe this hasn't been done before.
Speaker DSo I'm super excited to try this out for myself this holiday season.
Speaker DI'm a huge fan of the holidays.
Speaker DI'm a huge fan of shopping.
Speaker DThis is by far my favorite headline.
Speaker BThat's a good point.
Speaker BPeppermint is kind of a unique taste.
Speaker BIt's not.
Speaker BDoesn't hit the mass demographic flavor profile when you think about it.
Speaker BThat's a really good point, Ellen.
Speaker BAll right, happy birthday today to Meg Ryan, Adam driver, and to Mrs. Lovell in Apollo 13, the great Kathleen Quinlan.
Speaker BAnd remember, if you can only read or listen to one retail blog of the business, make it Omnitok only retail media outlet run by two former executives from a current top 10 US retailer.
Speaker BOur Fast Five podcast is the quickest, fastest rundown of all the week's top news, and our daily newsletter, the Retail Daily Minute, tells you all you need to know each day to stay on top of your game as a retail executive, and also regularly, special content that is exclusive to us and that Ann and I take a lot of pride in doing just for you.
Speaker BThanks as always for listening in.
Speaker BPlease remember like and leave us a review wherever you have to listen to the podcast or on YouTube.
Speaker BYou can follow us today by simply going to YouTube.com omnitalkretail so until next week, and on behalf of all of us at Omnitoc Retail, on behalf of Anne, producer Ella and myself, as always, be careful out there.