Dec. 4, 2024

Walmart Streams Dolly Live, Cyber Week & The Rise Of Digital Dollar Toy Stores

Walmart Streams Dolly Live, Cyber Week & The Rise Of Digital Dollar Toy Stores
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Walmart Streams Dolly Live, Cyber Week & The Rise Of Digital Dollar Toy Stores

In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail GroupOwnit AIAvalaraMirakl, and Ocampo Capital, Chris and Anne discussed:

  • The implications of this year’s Black Friday and Cyber Week data (Source)
  • Walmart’s aggressive push into livestreaming, culminating with Dolly Parton live on Cyber Monday (Source)
  • OpenAI’s evaluation of chatbot advertising (Source)
  • Digimarc partnering with Picadeli to reduce price look up fraud at the salad bar (Source)
  • And closed with a discussion on how the retail industry should view overseas marketplaces, aka “Digital Dollar Stores,” getting into the toys business (Source)

There’s all that, plus something called “Shrimp Jesus” and how often Anne gets a craving for Kraft Mac & Cheese.

Music by hooksounds.com

00:00 - Untitled

00:05 - Introduction to the OmniTalk Fast5 and Consulting Insights

02:57 - The Omnistar Award Announcement

13:32 - The Rise of Live Streaming in Retail

20:30 - The Future of Ads in AI Products

29:22 - The Future of Toy Retailing

37:54 - Shrimp Jesus and Culinary Delights

Ann Mazanga

The OmniTalk Fast5 is brought to you in association with the A and M.


Speaker B

Consumer and Retail Group.


Speaker B

The AM Consumer and Retail Group is a management consulting firm that tackles the most complex challenges and advances its clients, people and communities toward their maximum potential.


Speaker B

CRG brings the experience, tools and operator like pragmatism to help retailers and consumer products companies be on the right side of disruption and Avalara Avalara makes tax compliance faster, easier, more accurate and more more reliable for 30,000 plus business and government customers in over 90 countries.


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Avalara leverages 1200 plus signed partner integrations to power tax calculations, document management, tax return filing and tax content access.


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Visit avalara.com to improve your compliance journey and Miracle Miracle is the global leader in platform business innovation for e commerce.


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Companies like Macy's, Nordstrom and Kroger use Miracle to build disruptive growth and profitability through through Marketplace, Dropship and retail media.


Speaker B

For more, visit Miracle.com that's M I R A K L.com and Own It AI Own It AI helps the world's leading retailers advance their e commerce shopping experience with AI.


Speaker B

To learn more, visit ownit Co and finally, Ocampo Capital.


Speaker B

Ocampo Capital is a venture capital firm founded by retail executives with the aim of helping early stage consumer businesses succeed through investment and operational support.


Speaker B

Learn more@ocampo capital.com hello, you are listening.


Ann Mazanga

To Omnitalk's Retail Fast Five ranked in the top 10% of all podcasts globally and currently the only retail podcast ranked in Apple's top 100 business podcast.


Ann Mazanga

The Retail Fast Five is a podcast that we hope makes you feel a little smarter, but most importantly, a little happier each week too.


Ann Mazanga

And the Fast 5 is just one of the many great podcasts that you can find from the OmniTalk retail podcast network alongside our Retail Daily Minute, which brings you a curated selection of the most important retail retail headlines every morning and our Retail Technology Spotlight series, which goes deep each week on the latest retail technology Trends.


Ann Mazanga

Today is December 4, 2024.


Ann Mazanga

I'm one of your hosts, Ann Mazanga.


Chris Walton

Is that what data Zan I'm Chris Walton.


Chris Walton

It is.


Ann Mazanga

It's December already.


Ann Mazanga

We're here.


Ann Mazanga

We're gonna break down all the top headlines from the past week.


Ann Mazanga

Chris making waves in the world of Omnichannel retailing.


Ann Mazanga

Chris it's also the first week of the month.


Ann Mazanga

I still haven't gotten the Bone Thugs in Harmony cameo yet to start singing Wake up, Wake up, Wake up.


Ann Mazanga

It's the first of them, you know that song.


Ann Mazanga

The first month.


Chris Walton

No, I have no idea what that song is.


Chris Walton

And Bones, we've.


Chris Walton

We've talked about this before.


Chris Walton

Bones.


Ann Mazanga

I know, but I really.


Chris Walton

That would be not in my rotation and not in my rotation.


Ann Mazanga

Well, it should be.


Ann Mazanga

And then I feel like that would be the best way to introduce each month's Omnistar, which you're about to do.


Chris Walton

That's right.


Chris Walton

Because it is the time to announce this month's Omnistar.


Chris Walton

You're right, Anne.


Chris Walton

And for those that may not be familiar with the Omnistar, while Anne sings quietly in the background, a song that.


Chris Walton

I have no idea what she's singing.


Ann Mazanga

Come on.


Ann Mazanga

Yep, yep, I'm still singing it.


Ann Mazanga

It's okay.


Chris Walton

Go ahead, keep going.


Chris Walton

Our Oddystar award is the award that we give out each month in partnership with Corso to recognize as the top omnichannel operators out there.


Chris Walton

Not the pundits, not the so called experts, but the real life retail operators making a difference inside of their organizations.


Chris Walton

And Corso's AI copilot coaches retail leaders to optimize store performance at every level.


Chris Walton

You can transform your retail operations from data overload into data powered.


Chris Walton

This month's award goes to.


Chris Walton

Ed.


Chris Walton

Do you have a drum roll?


Chris Walton

Do you have any other music you want to do here?


Ann Mazanga

No.


Ann Mazanga

Don't make me sing.


Ann Mazanga

Don't make me sing, Chris.


Ann Mazanga

No, I don't.


Ann Mazanga

Go.


Ann Mazanga

Go.


Chris Walton

Flip the hair like.


Chris Walton

Wicked.


Chris Walton

Wicked.


Ann Mazanga

Don't make me stick.


Ann Mazanga

Don't make me.


Chris Walton

Yes, there you go.


Chris Walton

There you go.


Chris Walton

I love it.


Chris Walton

Love it.


Chris Walton

This week's Omnistar.


Chris Walton

This month's Omnistar award goes to.


Chris Walton

Dave Weinhold, the VP of technology for Omnichannel Pricing, promotions and competitive intelligence at Lowe's.


Chris Walton

Yes, we have known Dave.


Chris Walton

Yes.


Chris Walton

At Lowe's Companies, particularly because there aren't two lows in the retail industry.


Chris Walton

Lowe's Companies, Inc.


Chris Walton

To be exactly precise.


Chris Walton

And we have known Dave for a long time.


Chris Walton

And I got the chance to connect with him at a breakfast we hosted with Soft Tech at Shop Talk back in March.


Chris Walton

And I gotta tell you, and I was.


Chris Walton

I learned a ton from Dave.


Chris Walton

And that just that hour I spent with him, he got me thinking about everything from pricing to what.


Chris Walton

What particularly captivated me and still gets me thinking about that conversation to even to this day is his thoughts on the management complexity of having a remote workforce, which is a topic, I don't think.


Chris Walton

Whoa, slow that down enough.


Ann Mazanga

Topic of having the management complexity that.


Chris Walton

Comes from having a remote workforce.


Chris Walton

Like as a manager.


Ann Mazanga

Yes.


Chris Walton

It brings on a lot of challenges and Dave had a lot of articulate thoughts about that and it shows me that he's, he's thinking about things at the next level too.


Chris Walton

So.


Chris Walton

So, Dave, congrats, buddy.


Chris Walton

This month's Omnistar Award goes to you.


Chris Walton

All right, as we get to the.


Ann Mazanga

Headlines, let's do it.


Ann Mazanga

Let's do it.


Chris Walton

All right.


Chris Walton

In this week's Fast5, we've got news on Walmart teaming up with Dolly Parton for live streaming.


Chris Walton

OpenAI Evaluating Chatbot Ads Piccadilly's new partnership with Digimark I always like saying Piccadilly whenever we can get them into the Fast five.


Chris Walton

Shein and Temu getting into the toys business.


Chris Walton

But we begin today with Black Friday and Cyber Monday news.


Ann Mazanga

And that's right, Chris.


Ann Mazanga

According to Adobe Analytics, Cyber Week, the five day period, even though it felt much longer between Thanksgiving and Cyber Monday, brought in online sales of $41.1 billion, which was an 8.2% increase over last year.


Ann Mazanga

This was bolstered by record spending online during Thanksgiving, which was up 8%.


Ann Mazanga

8.8% exactly year over year.


Ann Mazanga

Black Friday, which was up 10.2% year over year and over the weekend of November 30th to December 1st, also up 5.8% year over year.


Ann Mazanga

Other notable statistics include first that consumers spent a total of $13.3 billion on Cyber Monday, up 7.3% year over year and surpassing Adobe's initial projection of $13.2 billion.


Ann Mazanga

Mobile shopping also dominated on Cyber Monday.


Ann Mazanga

50%.


Ann Mazanga

57% of online sales came through a mobile device.


Ann Mazanga

In contrast, back in the 2019 holiday season, just 33% of Cyber Monday online sales came through through a mobile device.


Ann Mazanga

Buy now, pay later also hit a new milestone.


Ann Mazanga

BNPL usage hit an all time high on Cyber Monday, driving $991.2 million in spend.


Ann Mazanga

Chatbots, powered by generative AI also made a mark on the holiday season on Cyber Monday.


Ann Mazanga

Traffic to retail sites from chatbots.


Ann Mazanga

I.


Ann Mazanga

E.


Ann Mazanga

Shoppers clicking on a link to a retail site increased by 1,950%.


Ann Mazanga

I can't even believe that's a lot.


Ann Mazanga

And then finally, basic zero.


Ann Mazanga

Yes, social media influencers share revenue came in at 20.3% on Cyber Monday, which was up an impressive 6.8% year over year.


Ann Mazanga

Chris, what are your takeaways?


Ann Mazanga

I got the hell out of here and went to Mexico.


Ann Mazanga

But what were your takeaways from being out in stores and online over Cyber Week?


Chris Walton

First of all, my number one takeaways.


Chris Walton

Nice Read of all those statistics.


Chris Walton

Yeah, that was great.


Chris Walton

Secondly, secondly, like when did Cyber Week become that?


Chris Walton

When did it become Black Friday, December?


Chris Walton

Monday?


Chris Walton

I always thought it was Monday forward.


Chris Walton

Like I don't know when this happened.


Chris Walton

So someone clue me into that because that was news to me.


Chris Walton

I don't, I had no idea.


Chris Walton

You don't know?


Chris Walton

But yeah, I guess, I don't know.


Chris Walton

I guess I used to talk about it differently.


Chris Walton

But there are, I have a lot of takeaways beyond, beyond those two things.


Chris Walton

And in addition to that, I want to get to the implications because I think the implications of this year's Cyber Week, quote unquote, are pretty, pretty startling actually, when you get right down to it.


Chris Walton

So yeah, one, I think it's a continuation of the trends we've long seen, particularly at this point in the year where, you know, and the specifically the statistic I would point to you are the overall online growth, the mobile dynamics and the BNPL usage.


Chris Walton

Like all those are trends that have just continued forward.


Chris Walton

Two, we made a joke of it because the base is low, but you have to, you have to call out generative as impact showing up for the first time, which I would equate similarly to how we looked at mobile probably back in 2010 when it was just on the scene.


Chris Walton

General is going to follow that same trajectory, if not go even faster based on some of the other headlines we've covered on the show and are going to talk about later in today's episode as well.


Chris Walton

And then three, as I've long said, influencers are the new merchants and to see them being responsible for 20% of revenue via affiliate linking is pretty darn telling.


Chris Walton

Yeah, so, so those are my three.


Chris Walton

But then fourth, poor stores.


Chris Walton

Poor stores, yeah.


Chris Walton

Lots of different figures out there.


Chris Walton

And yeah, it feels like storage traffic was at best like flat and, and, but also probably down, you know, across the week.


Chris Walton

But it's hard to tell.


Chris Walton

People always have different numbers on that.


Chris Walton

But, but I was personally shocked when I went to the stores on Saturday.


Chris Walton

The mall and the stores.


Chris Walton

I was surprised at how little traffic there actually was.


Chris Walton

So that implies to me a couple of things.


Chris Walton

One, it applies that retailers that don't get to the punchline to the joke of digital.


Chris Walton

Next year you're going to see them unleash a whole host of store only door busters in a way that we've never seen before.


Chris Walton

So that's going to be my tell in terms of who gets this and who doesn't understand where retail is going in.


Chris Walton

Is the door busters next year.


Chris Walton

But those that do, yeah, they're going to unleash their brands via TikTok live streaming, ensure that their products show up in the right way and are shoppable via AI platforms.


Chris Walton

So it's going to be a tale of two retailers and next year, which way are we going to go?


Chris Walton

And my bet is on the latter being successful, not so much on the former being successful.


Chris Walton

What did you think?


Ann Mazanga

Yeah, I don't know.


Ann Mazanga

I mean I was actually surprised this year the, the mobile spending surpassing desktop, that that was I think a big number to pay attention to for all the reasons that you called out, especially the, the AI personalization that I felt like was being done.


Ann Mazanga

And now, I mean I'm, I'm going through this anecdotally and what messages I was getting from retailers who I'm subscribed to, text notifications from or have, you know, whose app I have on my phone.


Ann Mazanga

I think that was really interesting here.


Ann Mazanga

And it gets at the, it actually to me gets the door busters question, which I want to see if we do actually see more door busters or if, because this generative AI being applied to personalization of these offers that we're talking about to me as a customer versus you as a customer, like I wouldn't be surprised to see if we see even further mobile penetration there and now that people are tracking us a little bit more closely.


Ann Mazanga

Like if we step to see those doorbusters move from the store to mobile and online as a way for the retailers really to have a better sense of like how much inventory do we have, what demand do we have, what incentives can we get for people to come on so that we can develop that one to one relationship with our customers in an even stronger format.


Ann Mazanga

Because I was getting so many texts like multiple times a day throughout the week last week and this week.


Ann Mazanga

And so I think that that's something that I think we're going to continue to see monitored very closely and continue to whether that's an influencer sending that or the retailers themselves build as we go on to future Cyber Week deals.


Ann Mazanga

But you know, the last thing that I'll call out, Chris, is that the retailers did seem very thirsty this year.


Ann Mazanga

Do you familiar with that thirsty term, Thirsty?


Chris Walton

Yeah, I am, but I don't know how in terms of my understanding of the term thirsty.


Chris Walton

I'm not sure how I've been reading.


Ann Mazanga

I've been reading a lot about this.


Ann Mazanga

I've been hearing a lot about this from other friends.


Ann Mazanga

You know, even at the Thanksgiving Dinner table.


Ann Mazanga

Like what are you guys excited about for Black Friday?


Ann Mazanga

It's my favorite question to ask.


Ann Mazanga

And the response has been overwhelmingly like this deal fatigue.


Ann Mazanga

Like when is, when am I going to get the best deal?


Ann Mazanga

And if you have my contact information, I'm, I'm subscribed to your text program like don't send me a deal and say this is the best deal you're going to get.


Ann Mazanga

It's 45% off something that never goes on sale and then the next three days.


Chris Walton

Right.


Ann Mazanga

You're offering me a different one like that to me is the real room for improvement here from retailers is that I think that there's too much deal display going on.


Ann Mazanga

So pick one thing, go with it.


Ann Mazanga

Really invest in AI to tell you who your best customers are and how to approach them with the right promotional strategy.


Ann Mazanga

Because right now it just feels like it's, it's not strategic.


Ann Mazanga

So that would be the one thing that I think I'll be keeping an eye out for next year for Cyber Week.


Chris Walton

Yeah, interesting that that whole idea is interesting.


Chris Walton

It's, it's harder to do than you would imagine because of the markdown cycles that come into play.


Chris Walton

But I think the other point too is like, you know that that'll get, we'll get to.


Chris Walton

In the next few headlines too is like yeah, with Genove coming on, do you invest in the platform?


Chris Walton

Did you invest in your own platform?


Chris Walton

So if people start using natural language queries in their searches on Walmart or Target or whatever, are you prepared for that?


Chris Walton

Can you serve up ads in those?


Chris Walton

Like that's that, that's how you get to the personalization you're talking about.


Chris Walton

It's going to be hard to do when you don't have the first party data necessarily.


Chris Walton

Right.


Chris Walton

If you go through the open air and the perplexity and all that kind of stuff too.


Chris Walton

Or an you could do what we're going to talk about in this next headline, which it sounds like we kind of agree that that's where we think the winners should place their bets is in the digital sphere versus going to store.


Ann Mazanga

Yes.


Chris Walton

Because in headline number two, Walmart teamed up with Dolly Parton for a Cyber Monday livestream.


Chris Walton

Yes, Dolly Parton according to Chase Store Age, Walmart hosted a special Monday shoppable live stream on the Walmart live platform at 7pm Eastern on Monday this past December 2nd with the help of Livestream shopping technology provider Talk Shop Live.


Chris Walton

I and I actually logged into it live personally from the grocery store while I was at the grocery Store.


Chris Walton

I put it on, I watched it.


Chris Walton

I actually, I actually made a comment as you too because you're our Walmart plus holder.


Chris Walton

So like that's how I got.


Chris Walton

So I said something that probably embarrassed you.


Chris Walton

But, but yeah, Dolly was there.


Chris Walton

She's talking about products which she had an interactive feed going on below and it was easy to click Buy links right at the bottom of the screen.


Chris Walton

So, you know, and my question to you is this, as a new Walmart plus super fan, do you think Walmart is onto something with its jump into live streaming?


Ann Mazanga

Yeah, for sure.


Ann Mazanga

I mean I think Dolly Parton is a great like, yes, that helps make the headlines.


Ann Mazanga

Of course people are going to buy whatever Dolly is selling.


Ann Mazanga

She's so beloved among all of us here in humanity.


Ann Mazanga

But I think what is most interesting to me about this headline that didn't get the coverage Chris that it should is that not only is Walmart investing in live streaming for themselves, but they are invested in doing this for other sellers on the Walmart marketplace who can now pipe their products in.


Ann Mazanga

They can have immediate live stream capabilities.


Ann Mazanga

And I think that, that like this is an all boats rise situation.


Ann Mazanga

Like yes, if you know you're going to have consistent, great quality of live streaming from Walmart, you know, as a retailer themselves bringing on people the likes of Dolly Parton, your customers are always also going to expect to see that from the other sellers on your site too.


Ann Mazanga

You have to have consistency as that brand.


Ann Mazanga

So I think that's really the huge part of the story.


Ann Mazanga

Sorry Dolly, I don't want to put you in the corner, but I think that's the key component here is that Walmart's going all in smartly as they do investing in live streaming across the platform, not just for themselves.


Ann Mazanga

So I think that's, that's, it's going to be a great way to continue to keep customers coming to Walmart to shop and having a consistent experience.


Chris Walton

What do you, yeah, those are great, those are great points and I would, I would, the thing I would add to it is I didn't realize how active, I mean you kind of highlighted a little bit, but I didn't realize how active Walmart is with live streaming.


Chris Walton

I mean they aren't just, they aren't just working 9 to 5 on this and with Dolly they're working overtime with the likes of Serena Williams has done a live stream with them, Jordan Sparks and my personal crush and Instagram follow Christina hall even like they, they, you go on their page, they have all these live streams.


Chris Walton

You can watch that are upcoming or they've done in the past.


Chris Walton

And it's all accessible versus via the Walmart website too, which is something.


Chris Walton

When Best Buy did this last year, we commented about how it was kind of disjointed.


Chris Walton

You had to go off platform.


Chris Walton

The experience was hard to find.


Chris Walton

That's not the case here with Walmart.


Chris Walton

And the other point I'd make too, and we've learned this through our conversations over the years, is it a live stream shopper is a more loyal shopper.


Chris Walton

And that's the key here.


Chris Walton

All this revenue from these events is additive.


Chris Walton

The overhead's probably pretty low.


Chris Walton

It's pretty manageable and easy to understand the impact that it's having from on the income statement.


Chris Walton

As an isolated event, you can see what's working and what's, what's working well.


Chris Walton

And you know how much it's going to cost, right?


Chris Walton

You do?


Ann Mazanga

Yes.


Chris Walton

So like.


Ann Mazanga

Yes.


Ann Mazanga

And that's not, I was just going to say like the even more important point that you're getting at too, Chris, is that this content, while it was live at one point in time, now can go on product pages.


Ann Mazanga

Like you still get that engagement with the consumer, the longer lasting engagement, the bigger basket size.


Ann Mazanga

When you start putting that on your product pages like it's a no brainer.


Chris Walton

Yeah.


Chris Walton

And then the last point going bridging the two headlines that we talked about so far, like I went in search, I just went because I was like, oh my God, I had no idea Walmart was doing this much live streaming.


Chris Walton

I went and searched live, live shopping at Target.


Chris Walton

You know what it returned me and it returned me a toy shopping cart.


Chris Walton

That's what I got back, a toy shopping cart.


Chris Walton

So it goes back to your thing last week too about, you know, who's really, who's really investing here and who's really thinking about the next stage of retail's evolution.


Chris Walton

I thought that was fascinating.


Ann Mazanga

Yeah, I mean it's, you have this happening at Amazon still very significantly with their live streaming.


Ann Mazanga

You have it happening in that Walmart, you have it happening at Wayfair.


Ann Mazanga

Like all these major players are investing it in some way, shape or form and it's going to be critical, I think to a retailer strategy for next year.


Ann Mazanga

Especially with the rise of influencer based purchase.


Chris Walton

20% of revenue is coming from influencers.


Chris Walton

That's crazy.


Ann Mazanga

Yeah.


Ann Mazanga

All right, Chris, let's go on to headline number three.


Ann Mazanga

OpenAI is thinking about deploying chat bot ads.


Ann Mazanga

Shocker.


Ann Mazanga

According to Axios OpenAI CFO Sarah Friar told the Financial Times that OpenAI is weighing the inclusion of ads in its products, but wants to be, quote, thoughtful about when and where we implement them, end quote.


Ann Mazanga

Chris this is also the A and M put you on the spot question.


Ann Mazanga

They have to say this.


Ann Mazanga

A couple of months ago we talked about Amazon embedding ads in its Rufus Gen AI search, but at least that use case was based on product search.


Ann Mazanga

When you talk about Embedding ads in OpenAI for any variety of search queries, how worried are you about this potentially disrupting the authenticity of results and commerce skewing non commerce conversations?


Chris Walton

Chris oh, wow.


Chris Walton

No, I'm not really worried about it at all.


Chris Walton

And you know, I'm not, I'm not because I mean, I think it already exists.


Chris Walton

I mean Google, Google already is totally, you know, everyone's used to it.


Chris Walton

So I mean, and the other thing I think about too is like who doesn't want more ads in their life?


Chris Walton

Like, honestly, like who doesn't, who doesn't want more ads?


Chris Walton

But there's probably a few people.


Chris Walton

But, but I think the other thing that's interesting about this is they alluded to in the article the fact that they're also thinking about launching a browser.


Chris Walton

So they're clearly going after Google's territory here.


Chris Walton

And so since it already exists, which makes sense, yeah, I don't see any worries that I have as a user or a consumer here.


Chris Walton

But when I step back from the whole thing, step back, look at it from a higher level, I like this move because, you know, it should mean free access for consumers that want to use tools like this.


Chris Walton

That's the thing about this, you know, it should also mean more deals on the products that I want to buy, like you were talking about in the first headline.


Chris Walton

And the fact that last week we talked about Perplexity charging Pro users to shop via their interface means that OpenAI is definitely going to go all in on this.


Chris Walton

You called it out in our show last week too.


Chris Walton

They're going to go all in on the freemium model specifically, and therefore, of course they're going to deploy ads.


Chris Walton

So, so, so while they're evaluating it to your point, it's a foregone conclusion at the end of the day.


Chris Walton

And if you look at the rise of the other point I make here to close is like, if you look at the rise of social media services, even streaming services now, everything eventually appears to be going the way of freemium with ads, or at least lower cost with ads.


Chris Walton

So net net ads, ads and more ads And I want to consume and it's the cheapest, most affordable way for me as a consumer to do it.


Chris Walton

So bring it on.


Chris Walton

That's what I say.


Chris Walton

What do you think?


Ann Mazanga

So my problem here, and maybe I'm Ms.


Ann Mazanga

So listeners.


Ann Mazanga

Chris, call me out if I am.


Ann Mazanga

But my problem is like all of These sources that OpenAI is pulling from, they're from content that some of which has been created for profit.


Ann Mazanga

Like they're from, you know, it's from an article in Refinery 29, like a reference with perplexity last week that's rating.


Chris Walton

Like what are the best tools inherently biased content.


Ann Mazanga

Exactly.


Ann Mazanga

So I'm like, there's no unbiased content anywhere.


Chris Walton

Really.


Ann Mazanga

Like I just, I don't think that that's, that's a possibility.


Ann Mazanga

So that word keeps getting thrown in here and I have a problem with that because I, I think they're, they're mistaking like where everybody's gathering all this information from.


Chris Walton

So.


Chris Walton

Yeah, but I think, but Ann, hold on a sec.


Chris Walton

Because I say that's today, right?


Chris Walton

Like you just talked about in the last like now you've got live streaming, you got influencers playing more of a role.


Chris Walton

They're putting all their content now it's probably biased to degree because they're trying to sell you product, but you've got all their reviews and everything living on.


Chris Walton

So the sphere is going to be peppered with all kinds of information at the most nano micro level around product for sure.


Ann Mazanga

But again like you're getting anytime you have free, a free newspaper article that you're like, anytime you have free content, it's going to come with, with some sort of way to pay for that content being produced.


Chris Walton

Right.


Ann Mazanga

And there's no way to get the compute required for these chatbots like OpenAI to exist.


Ann Mazanga

Like there's no way to do that without somebody paying for it.


Ann Mazanga

Now I think that the thing that I actually like about this is that I think that the ads are going to get more personalized and more relevant because of this.


Ann Mazanga

And that's where I think that's the, that's the benefit.


Ann Mazanga

So if I am looking for, if I am asking a question of like, you know, I'm, I'm dealing with this health issue, for example, and then they're starting to serve up things that might be helpful that are relevant to that and that they know can continue to serve me in a way like this is again where if you're giving me information, what am I getting in return for it?


Ann Mazanga

And I think that that's where these start.


Ann Mazanga

These types of tools, whether it's Perplexity or OpenAI are really going to start to lever up on a, from like a Google perspective because they are able to give you richer data that is actually helpful to you when you're getting, you know, when you're giving them some information.


Ann Mazanga

So to me, I think this is, this is a no brainer.


Ann Mazanga

It makes total sense to me.


Ann Mazanga

I think there's a little bit too much concern right now about unbiased information.


Ann Mazanga

I think people need to dig a little bit deeper on that.


Chris Walton

So, so basically net net, you're saying like Google's already a biased way that we all approach this now.


Chris Walton

And so this is really no different.


Chris Walton

Right.


Ann Mazanga

Google, OpenAI.


Ann Mazanga

Claude.


Ann Mazanga

Like everybody's getting biased information already.


Ann Mazanga

So it's not going to influence the.


Ann Mazanga

I mean if you're not looking at anything you read online with a, with a grain, if you're not taking that with a grain of salt or you're, you're using a discerning eye to decide whether or not that's the source that you're going to use for your information.


Ann Mazanga

Like.


Ann Mazanga

Right, we all do that.


Ann Mazanga

You should do that with these tools as well.


Chris Walton

Right.


Chris Walton

Yeah, you could go on.


Chris Walton

We go on a tangential diatribe here of all the Black Friday deals you got to buy at every local news source you read on whatever app you read on your phone too.


Chris Walton

But.


Chris Walton

Right, but we won't and we'll spare our loyal listeners that because that's not interesting.


Chris Walton

All right, Headline number four, according to Progressive Grocer, Swedish AI powered salad bar.


Chris Walton

Five words I never thought I would ever hear myself saying out loud.


Chris Walton

Swedish AI powered salad bar company Piccadilly and Digimart Corp, a global provider of digital watermarking technologies, have revealed a strategic partnership to address the increasing problem of retail shrink and food fraud in the fresh and prepared food categories.


Chris Walton

The partnership integrates digimarc's advanced digital watermarks into Piccadilly's branded packaging, enabling retailers to implement secure automated product verification and ensure pricing accuracy at self checkout.


Chris Walton

These invisible digital watermarks are embedded throughout Piccadilly's packaging for protection that's resistant to tampering and ensures that product information remains intact during the self checkout process, thereby helping retailers reduce price lookup fraud at self checkout.


Chris Walton

And this is our second digimark siting this year in the OmniTalk Retail Fast 5.


Chris Walton

Are you buying or selling invisible barcodes on your salad containers?


Ann Mazanga

I gosh, I am buying and buying and buying this over and over again for a couple of reasons.


Ann Mazanga

One, we've heard from grocers who are using this technology right now with the Piccadilly invisible barcodes and they used to experience tons of theft because they would have people putting different things in these to go salad containers and they wouldn't know what was in there.


Ann Mazanga

And now when they're checking out, they're able to use the lookup code right away to know that that's a salad container or takeout container.


Ann Mazanga

It should not weigh the weight of a, let's say a couple of steaks example.


Ann Mazanga

Yeah, right.


Ann Mazanga

And so it gives that indicator to the self checkout machine that or the checkout cashier that there's something that's not right about these things.


Ann Mazanga

But second of all, Chris, as somebody who frequents salad bars very often in.


Chris Walton

Grocery stores, you are a salad bar aficionado.


Ann Mazanga

I am.


Ann Mazanga

And, and when we know that you know, grab and go food, like what you can get from the Piccadilly station is something that we're going to see continue to increase both in grocery stores and in C store formats.


Ann Mazanga

This is just a very simple way for me to just go put my thing on the table and get out of there, which is the point of grab and go food.


Ann Mazanga

And this hasn't been something that you can do in a self serve environment like this.


Ann Mazanga

So I think this is brilliant.


Ann Mazanga

I, I think we're going to see a lot more of it.


Ann Mazanga

But how about, how do you feel?


Ann Mazanga

Are you buying or selling?


Chris Walton

Yes.


Chris Walton

No, I'm buying it.


Chris Walton

I'm buying it too.


Chris Walton

I think it's really interesting.


Chris Walton

I didn't even know about the weight correlation thing that you talk, you talked about.


Chris Walton

Like I was just thinking about used for unintentional and intentional theft.


Chris Walton

I also like the consumer side of it too because whenever I go and get something from the style bar and want to go through self checkout, I'm never exactly sure how to pay for it.


Chris Walton

So if I can just place it there and it knows that's great.


Chris Walton

Like it helps me out.


Chris Walton

I don't have to figure it all out.


Chris Walton

I actually had to have somebody help me with this just the other day.


Chris Walton

Like I had a container, I'm like, I don't know what to do.


Chris Walton

Can you, can you come over and help me do it?


Chris Walton

So, and at the end of the day, like it saves the retailer more money.


Chris Walton

It potentially helps them make more money too.


Chris Walton

So like, you know, especially in the grocery industry and I'm all for that.


Chris Walton

Whenever, whenever those variables at play.


Chris Walton

So I think this is great.


Chris Walton

And not only that, but digimarc has a ton of other, you know, I think use cases that haven't even been explored yet.


Chris Walton

Particularly when you start talking about backroom operations and finding products quicker and faster throughout a store.


Chris Walton

Like, I don't know, there's a lot to like here.


Chris Walton

I just, I'm curious to see, you know, where does it continue to expand from here on out?


Ann Mazanga

Yeah, because before we were talking about this with like Walmart's brands, like embedding these into packaging when you're the manufacturer.


Ann Mazanga

Right.


Ann Mazanga

So I think like you said, like there's so many uses for this that I think we're going to start to see come become more common as their use cases and efficiencies increase for grocers who are, or other retailers and brands who are investing in the technology.


Chris Walton

So yeah, the great thing about Piccadilly is it's very easy to implement there.


Chris Walton

Right.


Chris Walton

But when you start talking about getting all the other brands to label your products throughout a store like this, then it becomes challenging.


Chris Walton

So.


Chris Walton

But, yes, but there could be a use case there in the long run.


Ann Mazanga

All right, Chris, let's go to headline number five.


Ann Mazanga

Shein and Temu have branched further into the toy market.


Ann Mazanga

According to Reuters, both Temu and Shein are looking to win a bigger slice of the global market for toys, which fuels sales for retailers during the holiday season.


Ann Mazanga

Toys drove $108.7 billion in sales globally in 2023, according to Market research firm Circana.


Ann Mazanga

At Shein, which became popular selling $5 T shirts and $10 sweaters, toys are one of the fastest growing categories.


Ann Mazanga

A spokesperson for the site said toys have seen double digit percentage growth in sales volume on Shein's platforms year over year.


Ann Mazanga

TEMU also said it is seeing an increase in searches for toys by prospective shoppers.


Ann Mazanga

So both Shein and Temu, however, some companies like Barbie maker Mattel, do not sell directly to Temu or Shein and its distributors are not authorized to do so, according to a Mattel spokesperson.


Ann Mazanga

Chris, where do you land on this?


Ann Mazanga

Are you concerned at all about Timu and Sheen selling toys?


Chris Walton

This might surprise people.


Chris Walton

I'm actually not at all concerned about it, you know.


Chris Walton

No, I don't, I don't, I don't think it's a big issue, honestly.


Chris Walton

I think this is the future.


Chris Walton

I think this is where things are headed, headed.


Chris Walton

And, and the reason I say that is the beauty of Shein and Temu is that they give access to products to A lower income demographic via their technology platform.


Chris Walton

They're essentially using technology to reach new consumers.


Chris Walton

That's the beauty of what their platforms do.


Chris Walton

And I would add, I actually think the toy companies should jump into this relationship because they could actually sell their products direct from factory at more profit than doing it themselves in the States and thereby counteract the dupe factor more overtly.


Chris Walton

That's what I think.


Ann Mazanga

Right.


Chris Walton

Because the key point to this headline, and this is what it always comes back to, and the key point to this headline is that people are searching for these products on these platforms, which means people want to buy them from them.


Ann Mazanga

Right.


Chris Walton

So it's, so it's time to get on board.


Chris Walton

And Sheen and Temu, you know, they give you an advantage.


Chris Walton

And the other point about this, which I've talked about on the show, you're never going to be out on of stock on toys with your consumer and consumer ever again.


Chris Walton

That's what this technology allows you to do and that's how you can extend your reach and your relationship with your customer.


Chris Walton

Never out of stock again.


Chris Walton

Let that statement sink in.


Chris Walton

Because if you think about it and you design it the right way, that can happen.


Chris Walton

And in the long run, that also means, because this is the, this is where, this is where we are today, you know, low price.


Chris Walton

But in the long run, that will allow the toy manufacturers or anyone else that wants to participate on the Sheen and TEMU platform to eventually place their products at a price premium, even though the play is at the opposite end of the spectrum right now.


Chris Walton

Like, you can get this special GI Joe toy direct from factory whenever you want.


Chris Walton

You gotta wait a little bit longer.


Chris Walton

But hey, it's there for you whenever you want it.


Chris Walton

We'll make it for you.


Chris Walton

Done.


Chris Walton

That's the beauty here.


Chris Walton

And I can't wait for people to get that idea or that punchline, the joke and see what happens.


Ann Mazanga

Yeah, I mean, I think that the key point here is that you're opening up your brand to more consumers.


Ann Mazanga

Not just more consumers in the US but more consumers around the world and more consumers in different, across different socioeconomic backgrounds.


Ann Mazanga

And I think that that's the, that's the key thing here.


Ann Mazanga

You're, you're allowing more people to access your product.


Ann Mazanga

And I don't see what, what the issues could be with that.


Ann Mazanga

And really, I think what you're doing is you're putting that premium on how soon you want to get it.


Ann Mazanga

Like, sure, yeah, if I want to go to Walmart tomorrow and I want to pick up that GI Joe toy, like, yeah, it's going to cost you twice as much.


Ann Mazanga

But if you're willing to wait, you're willing to plan ahead like we all used to do, and you can wait for that same product to come from the same factory and wherever it's being made overseas, that, that there are people that will do that.


Ann Mazanga

And I think that way you're just putting, you're putting the premium on convenience, you're not putting the premium on access to your products.


Ann Mazanga

And so that's.


Ann Mazanga

That to me makes the most business sense for these toy companies.


Ann Mazanga

And I think it's going to be potentially troublesome for, for Walmart and Amazon and Target too in the future if, if, if these toy makers can open this or the manufacturers open up to new selling platforms like Timo and she and two.


Chris Walton

Yeah, right.


Chris Walton

They said they have like those three resources, have 70% of the toy market, if I remember right, Anne.


Chris Walton

Right, right.


Chris Walton

Yeah.


Chris Walton

I mean, the interesting about this, like, with all the advances in technology right now, Anne, like, couldn't you, as Mattel say, like, couldn't you go to Sheen and be like, look, if you could promise me that you can use computer vision technology and AI technology to make sure that none of my Barbies appear on your site, I will give them to you?


Chris Walton

Right, yeah.


Chris Walton

And that's what I, that's what, that's the deal you have to make with me.


Chris Walton

I would think Sheena Timo would jump at that opportunity to do that and make sure that that was happening for them because that's.


Chris Walton

There's just a lot of opportunity there when you think about it that way.


Ann Mazanga

Yeah, you would think.


Ann Mazanga

I mean, that's the number one thing that I feel like in researching this story, like, there's a lot of these toy makers who are still claiming, like, look, there's toys on there right now that are copies of mine and then they get taken down.


Ann Mazanga

But then the onus is on the.


Chris Walton

Probably are on Amazon too, right?


Ann Mazanga

Exactly, exactly.


Ann Mazanga

I mean, I think this is, this.


Chris Walton

This was always a problem.


Ann Mazanga

It's happening in the dollar stores.


Ann Mazanga

Like, yeah, you have fall off.


Ann Mazanga

Instead of Olaf being sold, like, what are you gonna do?


Ann Mazanga

You're gonna like, are you gonna go into every Dollar Tree store?


Ann Mazanga

You, you had somebody on that.


Ann Mazanga

But you know, like, this is just the cost of.


Ann Mazanga

But at the potential for so much more business to be done if you can expand to these platforms.


Ann Mazanga

But.


Ann Mazanga

All right, Chris, it's time for the lightning round.


Ann Mazanga

Are you ready?


Chris Walton

All right.


Ann Mazanga

Okay.


Ann Mazanga

Question number one for you, Chris.


Ann Mazanga

Olivia Rodrigo Launched her second pair of headphones in partnership with Sony.


Ann Mazanga

Chris, what are your requirements for the perfect pair of headphones?


Ann Mazanga

Inner ear, over the ear, celebrity collaboration.


Ann Mazanga

Do you need to have Dr.


Ann Mazanga

Dre's beats in there?


Ann Mazanga

Like what.


Ann Mazanga

What do you require as a podcaster and human and.


Chris Walton

And that there's no.


Chris Walton

There's no definitive answer to that question.


Chris Walton

I think it really depends on the use case.


Chris Walton

For example, as much as I love the Bose headphones that I'm wearing right now for podcasting on plane trips, I've always.


Chris Walton

I've always wanted.


Chris Walton

I've never gotten one, but I've always wanted a pair of the big, big, you know, mother honking, noise canceling ones.


Chris Walton

That's been my dream.


Chris Walton

I've never just put down the cash for that, but.


Chris Walton

Yeah, but for working out, yeah, definitely.


Chris Walton

I want ones that fit in my ear and it also stay in there despite the copious amounts of sweat that are released from my very polish working out body.


Chris Walton

Because that is a common problem.


Chris Walton

I sweat.


Chris Walton

You can tell the audience I sweat more than anyone else you've ever seen.


Ann Mazanga

A lot, but even close.


Chris Walton

Either.


Ann Mazanga

No, I do 100 agree with you, though.


Ann Mazanga

As somebody who's traveled a lot in the last 48 hours, I feel like the over the ear headphones are the only way to signal to people to leave me alone.


Ann Mazanga

Like, oh, when even my husband.


Chris Walton

Yeah, because I always bug you when we travel on trips.


Chris Walton

You're like, I have my earphones.


Chris Walton

Like, I can't even see them under your hair.


Chris Walton

And you're like, mad at me.


Chris Walton

I'm like, I didn't know.


Ann Mazanga

I think the solution is, yes, clearly, for me, that an over the ear pair of headphones are what I need to.


Ann Mazanga

To signal to everyone.


Ann Mazanga

They don't even have to be listening to anything.


Ann Mazanga

Apparently.


Ann Mazanga

I just need them so that we can.


Chris Walton

Except for you, you have a.


Chris Walton

There's a different dynamic there.


Chris Walton

So for me, it would work perfectly because I have no hair to get out of place with.


Chris Walton

For you, that's a dynamic that you have to consider.


Chris Walton

Right.


Chris Walton

So I don't know.


Ann Mazanga

Oh, you mean because of the over your headphones?


Chris Walton

Yeah, yeah, yeah, yeah.


Ann Mazanga

If it means that I can ignore people, I don't care.


Ann Mazanga

The hair is the secondary.


Chris Walton

All right, so got it.


Chris Walton

So got it.


Chris Walton

It's got it.


Chris Walton

So you want your introvert moments.


Chris Walton

All right.


Chris Walton

Yes.


Chris Walton

Second one.


Chris Walton

Kraft has begun selling 15,000 boxes of its limited edition everything bagel flavor, macaroni and cheese.


Chris Walton

Everything bagel flavor, macaroni and cheese.


Ann Mazanga

Okay.


Chris Walton

And I'M curious, approximately how many times a year do you whip up some Kraft Mac and cheese?


Chris Walton

One for the kids and two, just because you crave it?


Ann Mazanga

I OD'd on Mac and cheese in college, so it is not something that we have very often at our house.


Ann Mazanga

But my kids like the Annie's shells and cheese, so we probably mix that like, four times a year.


Ann Mazanga

Three or four times a year.


Chris Walton

Oh, that's it, huh?


Chris Walton

You never get a hankering?


Chris Walton

You don't ever get a hankering for Mac and cheese?


Chris Walton

No, it's just I do every once in a while.


Ann Mazanga

I think college room did.


Chris Walton

Why?


Ann Mazanga

How much do you guys make it?


Ann Mazanga

Are you, like, you're making it for yourself?


Chris Walton

We used to make it a lot.


Chris Walton

I don't make it.


Chris Walton

I don't.


Chris Walton

I don't eat a lot of dairy anymore for those listening.


Chris Walton

But, you know, I still get a hankering for it, though.


Chris Walton

Like, you know, good.


Chris Walton

No, it's always the craft, too.


Chris Walton

I always want the craft.


Chris Walton

Yeah, right.


Ann Mazanga

Okay.


Ann Mazanga

All right, all right.


Ann Mazanga

Well, no, not the Annie's.


Chris Walton

I don't like the Annie's.


Ann Mazanga

Oh, I'm a fan.


Ann Mazanga

I'm a fan.


Ann Mazanga

Okay, Chris, let's go to question number three.


Ann Mazanga

3000 fake Gibson guitars from Asia were confiscated at Long beach harbor last week, proving that if the shopping deal seems too good to be true, it probably is.


Ann Mazanga

Chris, what's one product you'd be okay with a replica of and instead of the real thing?


Chris Walton

Oh, man, that's hard.


Chris Walton

Um, I mean, the only thing that's coming to mind are, like, private label products.


Chris Walton

Like, I'm generally okay with those.


Chris Walton

Those are all replicas.


Chris Walton

Can I say Tylenol?


Chris Walton

Does that count?


Ann Mazanga

Yeah, I guess, but I.


Ann Mazanga

See, I was wondering.


Ann Mazanga

I thought.


Ann Mazanga

I was, like, trying to.


Chris Walton

Yeah.


Chris Walton

What was Your mind.


Chris Walton

Where's your mind going on this?


Ann Mazanga

Like, reps, in terms, they're called reps.


Ann Mazanga

You know, like the sneakers.


Ann Mazanga

So, like, you don't have the exact same.


Ann Mazanga

You don't have the Jordan fours?


Ann Mazanga

Like, you're getting the reps?


Ann Mazanga

Reps?


Ann Mazanga

No, no, no.


Chris Walton

Reps.


Chris Walton

No, See, I couldn't think of it.


Chris Walton

I can't think of anything like that that I want.


Ann Mazanga

Okay.


Ann Mazanga

I don't.


Chris Walton

I don't want.


Chris Walton

I don't want.


Chris Walton

Like that.


Chris Walton

No, I don't want to spend it.


Chris Walton

But if I'm going to get it or acquire it, I want the real thing or someone wants to give it to me, I want the real thing.


Chris Walton

So, Yeah, I can't think of anything.


Chris Walton

I was even thinking, like, houses Cars.


Chris Walton

Like, you know what?


Chris Walton

What?


Chris Walton

How could.


Chris Walton

I just can't come up with anything on this one.


Chris Walton

All right, this one's great.


Chris Walton

Shrimp Jesus.


Chris Walton

Yes, Shrimp Jesus, a serious series of AI generated images in which Jesus is mel.


Chris Walton

Is melded with the crustacean have gone viral on Facebook.


Chris Walton

It is worth taking a look at Omnitalk fast, let me tell you, because it'll blow your freaking mind.


Chris Walton

So, Ed, leaving Jesus out of this conversation completely and keeping this podcast as non denominational as possible, what is your favorite way to eat shrimp?


Ann Mazanga

Oh my God, I still can't believe that that Shrimp Jesus exists.


Ann Mazanga

I need to like immediately Google this right now.


Ann Mazanga

The first thing that comes to mind and one of my all time favorite things which is popular this time of year, Katie Krueger, one of my old friends from the advertising days.


Ann Mazanga

If you're listening, Katie, it's your shrimp cups.


Ann Mazanga

She takes one of those tostitos like scoop chips and then you.


Ann Mazanga

Oh yeah, like chopped shrimp, mayonnaise, cheddar cheese and black olives and green chilies.


Ann Mazanga

I think that's all the ingredients.


Ann Mazanga

But you stir them all together, maybe a little cumin, and then you bake them in the oven.


Ann Mazanga

So they're, they're like these delicious little individual appetizer cups.


Ann Mazanga

God, I'm craving them right now.


Ann Mazanga

But yes, she makes them like around this time of year during the holidays.


Chris Walton

Wow.


Chris Walton

You have to get the recipe from Katie Krueger.


Ann Mazanga

Oh, I have the recipe.


Chris Walton

Post it online.


Chris Walton

Okay.


Chris Walton

I have the recipe.


Ann Mazanga

I will be posting it online for everybody.


Ann Mazanga

We'll get it out to you.


Ann Mazanga

It's.


Ann Mazanga

You will not regret it.


Ann Mazanga

Easy.


Ann Mazanga

Appetizer delicious.


Chris Walton

You probably all inspired.


Ann Mazanga

Yes.


Chris Walton

But yeah, you probably could.


Chris Walton

Yeah.


Chris Walton

With those ingredients.


Chris Walton

All inspired by Shrimp Jesus.


Chris Walton

And because we are the podcast that brings you Shrimp Jesus.


Chris Walton

All right.


Chris Walton

Happy birthday today to Jeff Bridges Patricia Wedding and to the woman who gets more beautiful with each passing year, Ann, the glorious Marissa Tomei.


Chris Walton

Second only.


Chris Walton

She does.


Chris Walton

She really does.


Chris Walton

She's second only to Shrimp Jesus though.


Chris Walton

And remember, if you can only read or listen to one retail blog in the business, make an Omnitoc, the only retail media outlet run by two former executives from a current top 10 US retail.


Chris Walton

I don't know if I can get through this.


Chris Walton

Our Fast5 podcast is the quickest, fastest rundown of all the week's top news.


Chris Walton

And our daily newsletter, the Retail Daily Minute, tells you all you need to know each day to stay on top of your game as a retail executive and also regularly feature special content that is exclusive to us and that Ed and I take a heck of a lot of pride in doing just for you.


Chris Walton

Thanks as always for listening and please remember to like and leave us a review wherever you happen to listen to your podcast or on YouTube.


Chris Walton

You can follow us today by simply going to YouTube.com omnitalkretail so until next week, on behalf of all of us at Omnitalk Retail and on behalf of Ed and myself, as always, be careful out there.