The AI Search Revolution | Fast Five Shorts
This segment from the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, explores survey data showing nearly half of AI search users prefer these tools over Google. Chris and Anne discuss implications for retail discovery and the coming agentic AI revolution.
- 25:56 – 45% prefer AI tools over Google for clarity and speed
- 27:11 – Agentic AI's potential amplification effect
- 28:19 – Holiday shopping behavior predictions
For the full #fastfive episode head here: https://youtu.be/xSLvyg5Sze4
#aisearch #google #chatgpt #ecommerce #consumertrends
A new survey has revealed, Chris, that almost half of AI search tool users prefer them to Google.
Speaker AAccording to ChainStorage, a new report from the SEO agency Ethical, Google remains the dominant search platform with 86% of survey respondents in the US and the United Kingdom are using it to find information.
Speaker AHowever, AI powered search tools are widely adopted with 81% of participants using using them in the past three months.
Speaker AYounger consumers, 63% of Gen Z and 68% of millennials use AI tools frequently, compared to less than half.
Speaker A46% of baby boomers.
Speaker AAlmost 45% of those surveyed say that AI tools provide a superior experience to Google in terms of speed and clarity, with 15% saying it is, quote, much better than and 29% saying it is slightly better.
Speaker AI got one more.
Speaker ANearly 60%.
Speaker ANearly 60% of respondents told Ethical that they use AI tools to research products or services before buying.
Speaker B60% though, that's a lot.
Speaker AYes.
Speaker AChris, are you surprised that almost half of AI search tool users prefer them to Google and AI search tools as we're talking about it?
Speaker AChatGPT perplexity.
Speaker AYeah, Gemini.
Speaker AWhatever you want to.
Speaker BWhatever your flavor is.
Speaker AWhatever your flavor is.
Speaker AWhatever your flavor is.
Speaker AYes.
Speaker BI'm not surprised.
Speaker AYeah.
Speaker BAre you surprised?
Speaker BNo, no, I'm not surprised.
Speaker BNot at all.
Speaker BAnd I mean, just the amount of times my mother and my wife and my friends use it.
Speaker BLike, I'm not surprised by this at all.
Speaker BMy big question for me, and I'm curious about this because I've seen a lot of people start to poo poo this on LinkedIn, particularly some people that I really respect.
Speaker BI'm not gonna call them out here.
Speaker BCause I want to actually talk to them first before I do.
Speaker BBut they've been poo poohing the movement towards agentic AI.
Speaker BAnd so what I think is really interesting about this is the agentic AI movement.
Speaker BWe're not even in any one of that yet.
Speaker BAnd that potentially is still going to happen.
Speaker BSo depending on how that takes off, this will amplify those numbers even more as people get acclimated to what that is, how it works and what it can do for you.
Speaker ARight.
Speaker BSo I'm buying this headline.
Speaker BI think it's very important.
Speaker BIt's very disruptive and it's only going to become more disruptive.
Speaker BAnd to all the naysayers out there, I'd say I want to discount this so fast.
Speaker AI know you're.
Speaker BI think you're kind of risking things a little bit there.
Speaker BI'd be hedging on this.
Speaker AYeah, well.
Speaker AAnd you can't even transact in some of these yet.
Speaker ALike that's the thing too.
Speaker ALike they're already getting this much traffic when you can't even just click and buy in all of them yet.
Speaker ASo I think as you as that, that process becomes more fluid and you can do that without having to leave that, that search engine.
Speaker AI think that's really where things are going to continue to light up.
Speaker AAnd the other thing, and I'm teasing, we have an amazing podcast coming up with David Dorff next week of Amazon the Other Time.
Speaker AThe Other Time I want to look back at this data, Chris, is after the holidays, because I'm curious now that we've had ChatGPT or large language search in all of our lives for over a year, pretty widely adopted.
Speaker BOh yeah.
Speaker ANow I'm curious to see how much this increases after the holidays and during gift giving season, because I would venture to guess that we're going to start to see even more adoption as more people start to use this because it's so valuable.
Speaker AIt's a much better experience.
Speaker AYou get much better results.
Speaker AThe only missing link for me right now is that transacting in the market.
Speaker BYeah.
Speaker BAnd that's going to come now, whether the agentic part, how that plays into it and how that disruptive that is.
Speaker BYes, but that's a great point.
Speaker BYeah.
Speaker BLike, you know, holiday shopping, E commerce always increases during the holidays.
Speaker BEvery year.
Speaker BThe percentage of commerce that goes to E commerce always goes up.
Speaker AWell, even Ryan Hamburger yesterday from Instacart who we interviewed, I mean, one thing about it, one thing that occurred to me there is it's like they are already thinking.
Speaker AIf you aren't thinking about how you're going to prepare for a world where agents are shopping on behalf of your customers and customers are still shopping, you, you're going to be in a whole heap of trouble, I think come, you know, even six months or a year from now, you know.
Speaker BAnd newsflash, there's in my opinion there's no surprise that Instacart CEO Chris Rogers was out in the media this week saying that retailers need to keep their prices the same in store as they are on Instacart.
Speaker BAnd why is that?
Speaker BBecause of the eventuality of agentic AI coming, because they're going to get stripped away if they don't do that.
Speaker BSo they're preparing for that eventuality, at least as part of the reasoning for that.