Target Is Betting Big on Creators Right Now | Fast Five Shorts
This Omni Talk Retail Fast Five segment explores Target’s launch of two new creator programs and what it says about the future of creator commerce in retail.
Chris Walton and Kathryn Mazza discuss why retailers are investing more heavily in influencers and creators, whether Target is late to the trend, and how social media is reshaping customer loyalty and discovery.
They also debate whether creator-driven marketing can actually rebuild emotional connection with younger consumers.
⏩ Tune in for the full episode here: https://youtu.be/W5Ei9Mjru4c
#Target #CreatorEconomy #InfluencerMarketing #RetailMarketing #RetailNews #SocialCommerce #RetailTechnology #FastFive #OmniTalkRetail #DigitalMarketing
Target has launched two new creator programs.
Speaker AClub Target, a gamified experience for emerging and mid sized creators on TikTok and Instagram, and Target Ambassadors powered by LTK influencer shopping platform for established partner creators.
Speaker AAccording to Chainstore Age, Target is the most followed big box retailer on TikTok and nearly 75% of US consumers have purchased a product because of creator content.
Speaker AThat is according to the Target's own data club.
Speaker ATarget is designed for emerging and midsize creators and features weekly Instagram and TikTok challenges, tools and tips in a multi tiered reward structure including Target gift cards, features on Target's owned and social channels, and commission opportunities.
Speaker AThousands of creators have already been participating in Club Target pilot with plans to scale over time.
Speaker ANow Target Ambassadors Score, Powered by LTK officially launched May 1 and is designed for established influencer partners, giving them an integrated experience inside the LTK platform to create and publish original content, track performance and access expanded commission rates and deeper brand access.
Speaker ATarget Chief Digital and Revenue Officer Sarah Travis called social commerce one of the biggest shifts in retail in a generation and said flatly, target is built for this.
Speaker AChris, what are your thoughts on Target's new social media creator programs?
Speaker BOh man, oh man, I don't want to do this, Catherine.
Speaker BI don't want to do this.
Speaker BI feel like I've been on the nice train lodging Target as of late and I've seen a lot of people, you know, kind of fawning over this announcement on social media and I got to tell you, I 100% disagree with them.
Speaker BI'm not, I'm not impressed by this at all and I really want it to be when I thought about it and read it.
Speaker BBut I'm not.
Speaker BAnd you know the reason I say that.
Speaker BAnd I'm going to go on a little bit of a rant here in true style, but to come out, to come out in the press release first, Catherine, and say that social commerce is one of the biggest shifts in retail in a generation.
Speaker BThat to me is, is downright ridiculous because it's like yeah, no, no, no, duh, like that's.
Speaker BOf course it is.
Speaker BBut that shift happened like 10 years ago to so to come out and take credit for it now is in your strategy is just purely silly to me.
Speaker BWhen you step back from it and it asks the question of like this should have been done a long time ago.
Speaker BIt's table stakes for any large retailer at this point and Target is actually late on it.
Speaker BBut where the rubber's gonna read the road is that the Actual digital platform experience has to work for the creators.
Speaker BLTK is a great experience, but Target, you're paying them unnecessary commissions and it takes the customer off Target site ltks who ultimately wins here, not Target.
Speaker BSo in essence, Target has set up a me too scheme where they're just prostituting themselves out to creators via LTK the way anyone can.
Speaker BSo the problem with that is it costs that creators as well are fickle.
Speaker BThey're fickle as they come.
Speaker BI know this for a fact.
Speaker BAnd they're going to go wherever they can convert more.
Speaker BThey're going to go to Walmart, Amazon, to your old stomping ground, Dick's Sporting Goods, Ulta Beauty, Sephora.
Speaker BBecause this isn't merchandising.
Speaker BThis is just basically saying like, hey, there's creators out there, let's just allow them to sell our stuff.
Speaker BAnd the devil is in the details.
Speaker BSo I think Net Net.
Speaker BAnd as I get to the end of the rant here, Catherine, I think Target would have been better off investing and creating in something entirely unique that captures the brand love of Target rather than doing what is essentially at the end of the day a me too strategy.
Speaker BBut I don't know, what do you think?
Speaker BAm I being too harsh?
Speaker BDo I have some good points?
Speaker BWhat do you think?
Speaker BKatherine, you are the expert here.
Speaker AYeah.
Speaker ASo listen, Chris, I think you're being a little harsh.
Speaker AOkay, I think you're being a little harsh.
Speaker ABut listen, Target, you read everything in the public about Target right now and their new CEO and their leadership team, they are openly stating that we got to get this train back on the tracks.
Speaker AYeah, right.
Speaker AAnd between this initiative.
Speaker ABut then how they're investing in A.I.
Speaker AMy favorite thing is what they're thinking about reimagining the in store experience.
Speaker AThey understand that they owe the shareholders and their, their consumers answers on what they are doing.
Speaker ASo listen, I think, I think that they're trying to get their Target back.
Speaker AI, I think they know that their, their Target customer spends a lot of time on these platforms and they need to start rebuilding that relationship.
Speaker AI would certainly be one of those Target consumers.
Speaker ARight.
Speaker AAnd I remember, you know, my daughter's 13.
Speaker AEight years ago I would be checking out at Target and I would say, gosh darn it, Target, you did it to me again.
Speaker A$300.
Speaker BRight.
Speaker AAnd I just came in for a bag for a birthday present.
Speaker ARight.
Speaker AAnd so they gotta reconnect with the people like me.
Speaker AAnd I think, you know, while maybe they're late to the game, okay.
Speaker AI'm more concerned about seeing how the creative comes to light.
Speaker ALife.
Speaker AI think content is king.
Speaker AAnd I think until we see the content and the way this comes to life, we won't truly know if this is differentiated versus what other retailers have been doing, you know, for close to a decade.
Speaker ASo, listen, I am.
Speaker AI'm a huge believer in Target.
Speaker AI think they're going down the right path.
Speaker AI think you're being a little harsh.
Speaker AI mean, listen, there's.
Speaker AThere's retailers out there that are still doing print advertising, Chris.
Speaker BOh, I know.
Speaker BYeah, right, right.
Speaker AI mean, that, that, that went up.
Speaker AThat ship sailed two decades ago.
Speaker ASo I think you're being a little harsh.
Speaker BOkay, okay.
Speaker BPeople are already.
Speaker BPeople are already listening.
Speaker BThis are gonna be like, oh, my God, when she could.
Speaker BWhen could she come back?
Speaker BBecause she's.
Speaker BShe.
Speaker BShe's telling Chris how she feels.
Speaker BThis is great.
Speaker BThis is great.
Speaker BBut so I take a couple things from you, and this is why we have these conversations, to understand where we're right, where we're wrong.
Speaker BIt's.
Speaker BIt's.
Speaker BThe purpose of the show is to debate and discuss.
Speaker BAnd so what I take from you is like, you know, maybe getting the table stakes is good.
Speaker BThat's what I'm hearing from you, Catherine, is like, there are some table stake strategies that just might be smart to do as Target right now.
Speaker BAnd I, I think I can get behind that, you know, if that's what you're saying.
Speaker BAnd then the other point, too, that I want to highlight is because what I'm hearing you when you say, you know, I used to go into Target and I'd come in for one thing and I'd come out with something else, which is always a story you hear.
Speaker BIt comes down to great product and great merchandising and only things that you can find at Target.
Speaker BAnd that's what you have to do first and foremost to activate this creator strategy.
Speaker BSo the creator strategy is one thing for table stakes, if we agree on that.
Speaker BBut you've got to be able to activate it with great product and great merchandising and as a Target brand.
Speaker BAnd that's something that I think we're still all waiting to see.
Speaker BThe revival of that hasn't quite come yet.
Speaker BYou're shaking your head.
Speaker BYes.
Speaker BNow.
Speaker BNow we're in.
Speaker BSpecifically in agreement.
Speaker AOh, yes, yes.
Speaker AI think you know, that.
Speaker AThat in store experience.
Speaker AI'm thrilled that they're clearly focusing on it.
Speaker AAnd I think, you know, mark your calendar this time next year.
Speaker AThat's come back and see.
Speaker ASee what, what we've seen and see if we fill any of the target.
Speaker AMojo coming back.
Speaker BYeah, right.
Speaker BYeah.
Speaker BAnd no one wants to see it more than I do.
Speaker BI will say that first and foremost,.