Should Retailers Turn Employees Into Influencers? Gap Thinks So | Fast Five Shorts
Gap Inc. is expanding its creator affiliate program to employees across Gap, Old Navy, Banana Republic, and Athleta, allowing staff to earn commissions by becoming brand influencers.
Chris Walton and Josh Hahn discuss why employees may be a brand's most authentic creators, how retailers can scale employee-generated content, and whether this could become the future of retail marketing.
▶️ Watch the full Fast Five episode here: https://youtu.be/_GsTHL9DBYA
According to Chain Storage, Gap Inc. Is expanding its creator, affiliate and social media advocacy program to its own employees across Old Navy, Gap, Banana Republic and Athleta, allowing eligible staff to earn commissions as brand influencers.
Speaker AGap Inc's creator program originally launched in October 2025 for US based creators 18 years or older with at least 1000 followers on a single platform such as TikTok or Instagram.
Speaker AThe the company says the program has already driven nearly 30,000 unique posts, reaching 154 million users.
Speaker ANow, employees across Gap Inc. S offices, stores and distribution centers may apply to join, access social sharing tools and content opportunities, and participate in affiliate programs across all four brands, earning commissions and products.
Speaker AJosh, do you think other retailers will follow suit and decide to turn their headquarter employees into paid creators as well as just as Gap appears to be doing?
Speaker BYeah, so I would say I think this is really smart and I think it's really fun too.
Speaker BI mean, I spent a lot of time in the social space paying influencers, pushing paid and organic content and all that stuff.
Speaker BAnd I think we're just in a different age now where people really look to each other rather than trusting marketing and media these days.
Speaker BAnd, you know, not to mention, I think the people that work for these retailers buy more products than anybody else.
Speaker BAnd so they're really the best advocates that you can have.
Speaker BAnd so it's kind of like getting the inside scoop when you hear from current employees.
Speaker BAnd it should be fun for everybody, Fun for customers, fun for employees.
Speaker BMy only hope is that they don't squash this great idea with some lame approval and review process that makes it seem less authentic and just makes it slow to market.
Speaker BSo overall, I think it's great.
Speaker ARight.
Speaker ASo do you think other people will follow suit?
Speaker BI think so.
Speaker ABite the apple.
Speaker AYou do.
Speaker BIt's a big number of people.
Speaker BI mean, when I was at Meijer, there's 70,000 employees.
Speaker BWhen you have those people as advocates for you or creators.
Speaker BAnd I know this program's a little different, but I think, I think they should follow suit if they aren't going, you know, if they think about it.
Speaker AYeah, yeah, I 100 agree.
Speaker AAnd I think the merchant side of this is really intriguing and I tease it at the outset.
Speaker ALike, I've been talking about somebody doing this.
Speaker AI can remember talking about this at Target when I was running home furnishings for Target.com like, I was like, why aren't we doing this?
Speaker AWhy aren't we putting the merchants out in front of the, you know, via social media?
Speaker ABecause they know more about the products than anyone, like, I can think.
Speaker ALike, I think I was talking about this with, with producer Ella and Jen at the end of.
Speaker AJen Hahn at the end of one of our shows.
Speaker ALike, I was saying, like, this is a cool idea and now Gap is out there doing it.
Speaker ASo kudos to Richard Dixon for doing this.
Speaker AI'm all in on Richard Dixon now because the premise is so easy to.
Speaker AIt's, it's, it's so simple and intuitive to me too, Josh, because, like, I think about it, like, for example, when I was a merchant, I, I was buying beach towels, and I probably knew as much about beach towels as anyone in America at that point in terms of how they're made, how they're constructed.
Speaker AMy products were featured on Oprah's Favorite Things.
Speaker ABut yet, as the creator of those products, I was not.
Speaker AAnd so that, to me, signals that there's a huge opportunity here.
Speaker AAnd I can even remember from my time at the Gap, the denim buyers going down to Mexico to learn all the things that go into creating a pair of jeans and all the things that go into the different washes and the, and the, the constructions and the, and the, you know, you get the wildcat prints on the, you know, you know, at the front of the legs.
Speaker ALike, all that stuff.
Speaker AI can't remember what it's called, but that stuff matters to people.
Speaker AAnd so why not give voice to the merchants that have the charisma and that can play the part on social media to, to help promote the brand and possibly even earn a little more extra money for themselves, too?
Speaker AI think, I think it's a win, win all around.
Speaker ABut Josh, what do you think?
Speaker ALast word here.
Speaker BUh, I agree.
Speaker BI'll, I'll compare it to one thing that I experienced in Denver, Colorado, where I was at a sandwich shop and they had a menu that they wrote the menu on, and next to some of the items on the menu, it would say Joe's favorite or whoever worked there, right?
Speaker BAnd I'm like, I want Joe's favorite.
Speaker BRight?
Speaker BLike, I choose that every time.
Speaker BLike, I want to know what the employees think who know the most about what they're creating and what they're producing.
Speaker BAnd so I think it's awesome, right?
Speaker A100%.
Speaker AOr like, when you go into like a Barnes and Noble and it's got like, Kathy's book pick of the week, right?
Speaker AIt's the same idea, you know, and, and you know, for me, like, I think back to the beach towels example, I'd be like, you know, if you want the best value beach towel.
Speaker AI tell you to get the seven foot roll beach towel.
Speaker ADon't screw around with everything else.
Speaker AIt's going to be the one that does the job that you want.
Speaker AYou're going to look good on the beach and just make it happen.
Speaker AAnd like, that would work.
Speaker AI mean, I don't know.
Speaker ABut anyway, I'm excited for it and kudos to Richard Dixon and the Gap for pulling the trigger on it.