Headline of the Year - What Announcement Mattered Most? | Fast Five Shorts
Chad Lusk from A&M Consumer and Retail Group, Chris, and Anne debate 2025's most significant retail headline sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.
Chris picks Walmart's ChatGPT integration as a potential Amazon disruptor, Anne highlights Etsy and OpenAI's transactional partnership as commerce's pivotal moment, while Chad argues Doug McMillon's retirement marks the end of retail's post-Amazon era. Which headline will define retail's next decade?
For the full episode head here: https://youtu.be/ApiGWRByxIY
#headlineoftheyear #dougmcmillan #walmartchatgpt #etsyopenai #retailleadership #agenticcommerce #johnfurner
Chris, I'm going to go back to you to start on this one.
Speaker AWhat was your headline of the year?
Speaker BYeah, okay, this one.
Speaker BYeah, Walmart's back at it.
Speaker BFor me it's Walmart and ChatGPT's integration and, and I say that not knowing what the hell it even means yet.
Speaker BLike I think it's just kind of been announced.
Speaker BWe don't know it, what it, what it's going to look like.
Speaker BIt's kind of amorphous in terms of how they're describing it and meanwhile like you said and Walmart's fortifying generative AI search on its own site via Sparky.
Speaker BSo but net net, I think this announcement or this headline is important because one, if they do do it, if they do integrate with ChatGPT, it potentially hurts Amazon because Walmart has always been the third banana to Amazon and Google in terms of first product search and that gives Walmart some entry into that game in a way they haven't had before.
Speaker BAnd it still gives Walmart the option value of deciding what products it wants to make available via the LLM.
Speaker BYou know, for example, they're very smart to not allow groceries into that equation right now they've said that get go and I think that's a really smart move.
Speaker BAnd then the third piece I'd say is, you know, the reason this is important is it means competitors are going to be rushing in there.
Speaker BEveryone's going to be looking at this now, they're going to go willy nilly into it.
Speaker BThey're probably not going to be articulating the, their long term strategies inside their boardrooms that well.
Speaker BAnd it just opened Pandora's box effectively in terms of how retailers are going to start thinking and interacting with these LLM search engines.
Speaker AYeah, I, I gonna just tag on to the end of that Chris, because my headline of the year was actually Etsy and open AI teaming up to allow transactions through Chat GPT because of the impact like you were just saying.
Speaker AI think that we, we witnessed this year and I think I called this out when we read this headline earlier this year.
Speaker ABut this is a, a you know, seismic shift in how we are shopping as consumers that I think we're going to look back on the, the same way we look back on 98 and 99 is kind of the year that E commerce really kind of came to the fore.
Speaker ASo I think for me Etsy and OpenAI.
Speaker AWhile Etsy wasn't maybe not a complex retailer to start with, I think that really was, was the kind of the first launch of this new wave of shopping.
Speaker AChad, I'm going to let you close us out here.
Speaker AHeadline of the year, what was it?
Speaker CYeah, Now I'm seeing where we're going to converge over the course of the show across different omnis.
Speaker CRight, but let me put a pin in that for a second because what I chose is the actual headline of the year and it's bigger than a Walmart story, but it was Doug McMillan retiring and taking over.
Speaker CAnd you know, so I'll start with a little like, you know, celebrating McMillan and kind of Walmart portion of it, right?
Speaker CAnd elevate that.
Speaker CRight?
Speaker CBecause, you know, I mean, listen, a decade ago, Walmart was largely seen as a legacy retailer struggling to compete with E Commerce rivals.
Speaker CRight?
Speaker CAnd you guys alluded to it.
Speaker CHow many headlines just this year, let alone the last couple of years, have you ended with statements actually suggesting that some big strategic swing that Walmart was taking is giving it advantage over Amazon?
Speaker CRight.
Speaker CLike unheard of maybe a decade ago.
Speaker CI mean, like under McMillan, Walmart has added things that Amazon does really well, right?
Speaker CBuilding out digital commerce.
Speaker CThey got Walmart plus to a place that's arguably as valuable as Amazon Prime.
Speaker CThey've created a retail media superpower.
Speaker COne of the headlines that I've loved over the last year or so is like them buying Vizio and building that out into this, you know, retail media implications.
Speaker CNow Chris, what you said in terms of like agentic AI, right, like they now have the things that.
Speaker CBut they also, sorry, have the things that Amazon does not advantaging them with the brick and mortar footprint.
Speaker CRight?
Speaker CSo there's all of that dynamic.
Speaker CThey've moved upstream from, you know, a legacy low income consumer to all income brackets, from general conservative risk adversity to an agile, fast, you know, fail fast retailer.
Speaker CRight?
Speaker CStocks up 4x over this time.
Speaker CAll these things.
Speaker CAll these things.
Speaker CBut ultimately the reason I picked this is because I think it's bigger than celebrating Macmillan and Walmart specifically.
Speaker CRight.
Speaker CLike we have, we're venturing, and you said it right, we're venturing into the most disruptive time in retail since the advent of E Com.
Speaker CRight.
Speaker CAnd as we look at this game changing tenure of Doug's and Sunset, that sets up for John, but the whole industry to really think about how they now fill this space and define the next phase of retail.
Speaker CCall it this post Amazon disruption era, how that's going to go.
Speaker CAnd Fortune will favor those who make similar proactive structural shifts that's going to shape the direction of the industry.
Speaker CSo I toast you, Doug.
Speaker CI wish John the best.
Speaker CComing in.
Speaker CAnd we're entering a new era.
Speaker BDoug is such a great name for a podcast.
Speaker BI toast you, Doug.
Speaker BBut you're bringing up a great point, Chad.
Speaker BLike, Like, Doug was the seemingly the exact right person for Walmart, given the phase of where retail was.
Speaker BAnd now you're right.
Speaker BWe're at this point now, with all these announcements that Ann and I just talked about regarding generative AI, to say, okay, what does that next phase of retail look like?
Speaker BAnd now it's John Furnace reigns to drive and steer that ship.
Speaker BSo, yeah, it's crazy.