Google Shopping, Grabango & Why Amazon May Have Just Signed Whole Foods' Death Warrant
In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Ownit AI, Avalara, Mirakl, and Ocampo Capital, Chris and Anne took to the Windy City to discuss:
- Grabango calling it quits and what it means for the future of Just Walk Out-like tech (Source)
- Exciting new AI updates from Google Shopping (Source)
- Amazon’s decision to unify its e-commerce efforts across Amazon.com, Amazon Fresh, and Whole Foods (Source)
- JD Sports new reJD resale effort (Source)
- And closed with a look at why Amazon adding a microwarehouse to a Whole Foods in Pennsylvania could be a horrible idea for Whole Foods shoppers in the long-run (Source)
There’s all that, plus childhood career dreams, a ranking of quick-serve fried chicken restaurants, and when was the last time Anne snapped into a Slim Jim.
Music by hooksounds.com
00:00 - Untitled
00:05 - Introduction to Yammetalk Fast Five
05:31 - Grabango Shuts Down: The End of Just Walk Out Technology?
10:01 - Google Shopping's Major Transformations
17:48 - Amazon's Grocery Shopping Consolidation
23:16 - JD Sports Launches Pre-Owned Shoe Marketplace
27:10 - Amazon Testing Robot Warehouses at Whole Foods
42:19 - Outro and Closing Remarks
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Ann Mazenga
You are listening to Omnitalk's retail Fast five, ranked in the top 10% of all podcasts globally and currently the only retail podcast ranked in the top 100 of all business podcasts on Apple podcasts.
Ann Mazenga
The retail Fast five is a podcast that we hope makes you feel a little smarter, but most importantly, a little happier each week, too.
Ann Mazenga
And the Fast five is just one of the many great podcasts you can find from the Omnitech Retail podcast network.
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Alongside our retail day for minute, which.
Ann Mazenga
Brings you a curated selection of the most important retail headlines every morning, and our retail technology spotlight series, which goes deep each week on the latest retail technology trends.
Ann Mazenga
Today is October 16, 2024.
Ann Mazenga
I'm one of your hosts, Ann Mazenga.
Chris Walton
And I'm your other host, Chris Walton.
Ann Mazenga
And we are here once again live from the Windy city to discuss all the top headlines from the past week, making waves in the world of omnichannel retail.
Ann Mazenga
Chris, we're here.
Ann Mazenga
We're in Chicago.
Ann Mazenga
We're at Shop Talk fall.
Ann Mazenga
How has the Windy City been treating you so far in the last hours?
Chris Walton
Yeah, and I'm excited for shop talk fall.
Chris Walton
Like, I'm really pumped for it, you know, it's the first time they've had the conference.
Chris Walton
And, you know, I think, you know, in general, first times, they're very exciting.
Chris Walton
They go by really quickly, you know, and I'm really thrilled to be here.
Chris Walton
I got to have dinner with the shop talk team yesterday, and, yeah, I'm looking forward to this.
Chris Walton
This is going to be a great conference.
Ann Mazenga
Yes.
Ann Mazenga
The theme is spies here, or, like, secret agents, and we are going heavy in on the theme.
Ann Mazenga
I cannot wait.
Ann Mazenga
You have to stay tuned.
Ann Mazenga
We're going to have lots of coverage from the show this week and including our takeaway session where we have a little surprise.
Ann Mazenga
So you'll have to listen or watch that to find out just what happens.
Ann Mazenga
So.
Ann Mazenga
And how fitting we are with the spy theme.
Ann Mazenga
But, Chris, one other thing.
Ann Mazenga
Every good spy has a good earpiece.
Ann Mazenga
Have you noticed, like, when they have to, like, put their hand on, like.
Ann Mazenga
Like.
Ann Mazenga
Excuse me, sir.
Ann Mazenga
Yes.
Ann Mazenga
Uh, target sighted.
Ann Mazenga
You know, like, I'm going to practice that.
Ann Mazenga
But we have some very special earpieces today.
Ann Mazenga
Also, um, we have some new Bose quiet comfort headphones that we are using, courtesy of Bose and Carrie Craig, one of our biggest fans.
Ann Mazenga
So shout out to Carrie there.
Ann Mazenga
Um, Chris, are you feeling that your.
Ann Mazenga
Your listening experience has been leveled up right now?
Chris Walton
Oh, 100%, I think.
Chris Walton
I always get a lot of.
Chris Walton
I get a lot of crap from old, old bosses of mine, particularly one about the head, the wired headphones that I typically use on these podcasts.
Chris Walton
And I recently switched to the earbuds, and now.
Chris Walton
Now I've got these bose.
Chris Walton
These bose earbuds, the quiet comfort headphones.
Chris Walton
I feel like they accentuate my lobes and I feel like they do.
Ann Mazenga
I know.
Ann Mazenga
I tried to get, like, on color scheme branding with my headphones today.
Ann Mazenga
I have, like, a lovely little lilac purple.
Ann Mazenga
So I was in inspired.
Ann Mazenga
My whole outfit was inspired by these Bose headphones.
Ann Mazenga
So thanks again to Carrie and to Bose.
Ann Mazenga
We love you.
Ann Mazenga
Thank you for getting us ready for this very secret agent shop talk fall.
Chris Walton
Nice drop of the word lilac, too.
Chris Walton
Lilac.
Chris Walton
That puts us in a very calm and soothing mode, I think, before I read the.
Ann Mazenga
Oh, yeah, lavender.
Ann Mazenga
You're thinking of lavender, maybe.
Chris Walton
Oh, lilac.
Ann Mazenga
Yeah, lavender and lilac kind of go.
Chris Walton
Hand in hand, though.
Ann Mazenga
Oh, they're in the same color wheel.
Ann Mazenga
For sure.
Ann Mazenga
For sure.
Chris Walton
Definitely the same ballpark, right?
Chris Walton
All right, well, let's get to today's headlines.
Chris Walton
Today, we've got news on, and I'm pumped about today's headlines.
Chris Walton
I think this is.
Chris Walton
I've.
Chris Walton
I got really excited preparing for this podcast.
Chris Walton
So today we've got news on Google Shopping's big new transformation.
Chris Walton
Amazon bundling online shopping of food with non food items.
Chris Walton
JD Sports new pre owned sneaker program.
Chris Walton
Amazon testing on site robotic warehouses at Whole Foods so customers can pick up other items that Whole Foods doesn't carry at checkout.
Ann Mazenga
Hmm.
Chris Walton
But we begin today with big news that leaves a little bit of a hole in our hearts and all right.
Ann Mazenga
Chris, headline number one.
Ann Mazenga
That is right.
Ann Mazenga
Grabango has called it quits.
Ann Mazenga
According to Payments Dive, Grabango, the automated checkout technology company whose software was used by Aldi and piloted in several us convenience store chains, has permanently ceased operations.
Ann Mazenga
Grabango's technology Washington, similar to Amazon just walk out tech, and that it kept track of what shoppers picked up inside the store as soon as they entered.
Ann Mazenga
And then when ready to leave, customers would scan a code in the Grabango mobile app and their payment would automatically process.
Ann Mazenga
However, unlike Amazon, Grabango's technology also did not rely on weight sensors within stores shelves and used cameras only.
Ann Mazenga
Chris Grabango shut down this week.
Ann Mazenga
Amazon called it quits on some just walk out tech, or called it's just walk out technology tech cumbersome last week.
Ann Mazenga
And so I have to ask you, is this the final nail in the coffin of fixed position camera based just walk out systems?
Chris Walton
Oh, wow.
Chris Walton
And you're starting me off hot.
Chris Walton
Um, I think, sadly, I think very, very sadly, I, I think I'm going to actually say that it is, I'm going to make.
Ann Mazenga
This is it.
Chris Walton
I think it is.
Chris Walton
I think this is the nail in the coffin quite simply for the fact that just walking out of a store, as we talked about last week, isn't that valuable of an idea to consumers as a point of differentiation and also, perhaps more importantly, all the other benefits of the cameras, specifically pricing and inventory accuracy, can all be accomplished more simply and easily and cost effectively with other systems, especially via in store robotics.
Chris Walton
Right, right.
Chris Walton
Talk about that a lot on our show.
Chris Walton
So, so the implications of all this, of all of this from this announcement from Gabango are big in my mind because Grabango was actually trying to do it in the least capital intensive way.
Chris Walton
Like you mentioned, they're doing it without shelf sensors, but yet they still had trouble getting traction.
Chris Walton
So my prediction, I'm going to be bold here, my prediction, bold right at the start of this podcast, my prediction is that all the activity in this area is going to cease, particularly among grocers, and that more investment and energy will be put towards things like in store robotics, which, as I've said before, will make 2025 the year of the in store robot, because just walk out systems are getting pulled back.
Chris Walton
Robotic implementations are already on the rise.
Chris Walton
You're seeing them go from grocers to warehouse clubs.
Chris Walton
The trend is already heading in that direction.
Chris Walton
And this news just further intensifies that trend, in my opinion.
Ann Mazenga
Yeah, I agree.
Ann Mazenga
I mean, I think that, you know, retailers, like we've talked about multiple times, they really have had to focus, you know, shifting their technology investments to things that are really impacting their core business.
Ann Mazenga
And to your point, like, this is, this is still kind of something on the roadmap that was more of a, like, very R and D heavy.
Ann Mazenga
Nice to have even some of these Grabango stores that they were piloting.
Ann Mazenga
It wasn't the only way to shop those stores either.
Ann Mazenga
So I think that's the key thing.
Ann Mazenga
Like, it was still in test mode.
Ann Mazenga
It didn't seem like they were.
Ann Mazenga
You know, these retailers were willing to, like, go all in on it, too.
Ann Mazenga
And I think that, for me, it's not a no, this technology is never going to happen again or that it's.
Ann Mazenga
We're not going to see it pop up again.
Ann Mazenga
I just think that because of the things you said, you know, there's other ways that you can achieve some of the benefits that this provides, like robotics, like controlled entry and exit and other things that don't require as much capital investment right now from retailers that they just don't have.
Ann Mazenga
They just have to focus on other things, like labor shortages shrink all these other things, and there are ways to do that more affordably than I think this technology, unfortunately, we're so big on it.
Ann Mazenga
I'm so sad to make this the final, but.
Chris Walton
But you're kind of feeling that way, too, then.
Ann Mazenga
Yeah, yeah, I think, yeah.
Chris Walton
I mean, to your point, like, even though we talked about last week, Sam's club's exit setup, you know, which uses some computer vision, but uses it in a different way with scan and go or even Instacart smart card, you can still get at that in the long run in a very simpler, less capitally intensive way to do it.
Chris Walton
And, you know, you just get down to it, like, keeping all those items tracked in a store with a degree of accuracy that you need, and.
Chris Walton
And then the impact it puts on merchandising, like Amazon talked about, just seems like it's really hard.
Ann Mazenga
Yeah.
Ann Mazenga
Yeah, I agree.
Ann Mazenga
Well, we'll see.
Ann Mazenga
We'll see what happens and follow suit, but, yeah, Amazon closed some ghost stores this past week, too.
Ann Mazenga
It's not great.
Chris Walton
Yeah.
Chris Walton
And, well, and you know what, though?
Chris Walton
We'll always have Germany.
Chris Walton
We'll always have our summer of 2020.
Chris Walton
We will try out all these different stores.
Chris Walton
All right, headline number two, Google Shopping announced some big changes yesterday.
Chris Walton
According to a company blog post penned by Sean Scott, good alliterative name the VP GM of Google Shopping, a number of changes are coming, and here is how they work.
Chris Walton
Say, for example, Ann, you were to search for men's winter jacket for Seattle.
Chris Walton
And then Google will now provide an AI brief with the most important things you should know before investing in a new coat for this climate.
Chris Walton
It'll show products recommended by sources from across the web and an explanation of why they're a fit for your needs.
Chris Walton
You also see categories that give you a more organized view of the types of jackets to consider.
Chris Walton
And for those who want to research more deeply on the web, you can also easily click through to relevant articles, which is a key point.
Chris Walton
In addition, your results will also include dynamic filters that let you zero in on your preferences, like if you need a certain size or want something available near you.
Chris Walton
Also important.
Chris Walton
And finally, Ann, because I know you were curious, I know how big of a Google fan you are.
Chris Walton
What about pricing?
Chris Walton
I'm sure that's what's going on in your head.
Chris Walton
Oh, yes, I want to know shopping feature.
Chris Walton
You want to know, right?
Ann Mazenga
Yes.
Chris Walton
The new Google shopping features not only include deal finding tools like price comparison, price insights, and price tracking throughout, but also a new dedicated and personalized deal page where you can browse deals for you by just clicking the deals link at the top of your page to explore.
Chris Walton
All right, ad, since you started me off hot, I'm coming in hot, and I'm going to put you on the spot this week.
Chris Walton
This is not the official a and M put you on the spot question.
Chris Walton
This is the Walton put you on the spot question.
Ann Mazenga
Junkyard version.
Ann Mazenga
The junkyard version of the a and M put you on the spot.
Ann Mazenga
Yes.
Ann Mazenga
Okay.
Chris Walton
Exactly right.
Chris Walton
Last yes, I'm going to hold your feet to the fire.
Chris Walton
And because last week you said Google's lens announcement was a headline of the year candidate, so does this week's Google shopping headline rank higher or lower in your estimation than Google Lens did last week in terms of the long term impact on retail scale?
Chris Walton
The floor is yours.
Ann Mazenga
Yes, I would say.
Ann Mazenga
Let me clarify.
Ann Mazenga
I think that the component of the headline of the year last week with Google Lens was really more about how it's going to be a key component to changing how we search.
Ann Mazenga
And that's really a combination of both using visual elements to search in conjunction with the ability to use text search in that whole search experience, to use voice to help you search.
Ann Mazenga
And so I don't think that they're mutually exclusive.
Ann Mazenga
I think this is probably the headline.
Ann Mazenga
But lens is a key component of this announcement, too, because to me, this ultimately signals Google is changing where we go to search when we're shopping for things.
Ann Mazenga
And the key thing that's differentiated between Google and Amazon here is that Google is enabling discovery and like your seek and destroy mission, as you would say, Chris, to find that product and take it home with you.
Ann Mazenga
And so I think that's what's fundamental here about what Google is doing.
Ann Mazenga
I think it's just going to keep getting better as the algorithm learns more and the product descriptions get better and companies start to feed some of the content that's in these algorithms.
Ann Mazenga
And I think lastly, this also makes a case again for own it or another platform that we've talked about on the show multiple times, because you, as the, the owner of the product, as the person selling this product, you have so much more data about that that you can start to feed into the shopping experience that will ultimately make that better for the consumer.
Ann Mazenga
So I tell go to Google shopping.com, like, go down there right now, check it out.
Ann Mazenga
It is so awesome.
Ann Mazenga
I'm so excited for this.
Ann Mazenga
Chris, it's a long answer to your question, but that's how I feel about it.
Chris Walton
So, so if I sum it up and you basically say this is the more important headline, this is the headline.
Chris Walton
My, my hunch, though, in fairness to you, my hunch was you already thinking about this in terms of when you were discussing last week's headline for sure, just assuming this was going to come too, right?
Ann Mazenga
Yes, correct, correct.
Ann Mazenga
Yes.
Ann Mazenga
And shout out to, shout out to our friends at Google shopping who are putting this on our former Target store, the future team, too.
Ann Mazenga
We got some people over there that are helping make this happen.
Ann Mazenga
So go check it out.
Ann Mazenga
Drive traffic to the site.
Chris Walton
Yes.
Chris Walton
Well, and I mean, I, I 100% agree because I actually, I actually think this, this trumps Google Lens.
Chris Walton
And the reason I say this, because Google, because it works with Google Lens, right?
Chris Walton
I mean, Google Lens is a part of it in the broader context.
Chris Walton
And it, like you said, it ultimately changes how consumers search and buy products regardless of how many people adopt Google lens for their searches.
Chris Walton
Right?
Chris Walton
So the macro impact of this is potentially bigger.
Chris Walton
But I think, I think this is, this headline is also important for a number of other reasons, because I think, like you mentioned, I think it signals and tells everyone what's coming next.
Chris Walton
And so, first of all, there's four points I'd call out.
Chris Walton
So first, you've got natural language based search, which is, we've talked about a lot.
Chris Walton
It's coming.
Chris Walton
But then the other interesting one that I alluded to when I was reading the headline, filtering searches down based on language versus preset filters divided by, decided by some random taxonomist, which has always been a crutch of e commerce.
Chris Walton
It used to frustrate me like hell when I was running e commerce, because you can't, you can't keep pace with the amount of change that's happening in consumer trends by, you know, putting that on a taxonomist to chronicle and catalog and update your website.
Chris Walton
So.
Chris Walton
So that's coming to you.
Chris Walton
The third part is, which I think this part's really interesting, it goes back to own it thing, too, the compliment, the complimenting of the searches with credible source material, which is something that Google can probably do better than anyone.
Chris Walton
And then, of course, lastly, the showing of the market availability of the products broadly, like, where can you get them across all of retail, side by side alongside, you know, with price comparisons.
Chris Walton
Like, that's pretty powerful stuff, and that's why Google here is very well positioned.
Chris Walton
So, but the implications, I think the implications of this are also really important if you're a retailer or brand listening.
Ann Mazenga
Yes.
Chris Walton
Because if you don't have your site built to operate on what people are searching Google for and the questions they are asking Google, if you don't have your product information synced up to that and other people do, you are going to lose in the long run.
Chris Walton
You are going to lose e commerce volume in the long run.
Chris Walton
So that is something you really have to think about and you've got to start developing a strategy now to compensate for it.
Ann Mazenga
Yeah, 100%.
Ann Mazenga
Um, I, Chris, the other question that I have to ask you is that I think bringing Google lens into this one more time.
Chris Walton
Yeah.
Chris Walton
What do you.
Ann Mazenga
Because Amazon, they've had visual search right on the Amazon platform for how long?
Chris Walton
Like, oh, my God.
Ann Mazenga
Started doing, right?
Chris Walton
Yeah, I think, like probably ten years.
Chris Walton
Close to ten years.
Ann Mazenga
But don't you think it's interesting that Google, like, Lens was kind of the first, like, that was something that they launched?
Ann Mazenga
And I feel like Google Lens is so, so much more widely known than any other, like, individual brands visual search functions.
Ann Mazenga
So, like, this is another component of it that I think is interesting to kind of go backward into that and now, like, using our normal search language, like, we type something into Google to find products.
Ann Mazenga
I just, I think it's so much more natural to, like, human behavior to search Google in this way and the results are so much better.
Ann Mazenga
But what do you think?
Chris Walton
Yeah, I mean, I think that's your point.
Chris Walton
I mean, the statistic for me was like 20% of, what was it?
Chris Walton
20% of product searches are using Google lens in their search, like when people are searching products or using Google lens.
Chris Walton
So I think that's really powerful.
Chris Walton
But the other thing, and I think we all know at this point that you love Google lens.
Chris Walton
I think it's like, it's like you think it's the greatest thing said sliced bread.
Chris Walton
I think.
Chris Walton
I think that is clearly, clearly on the table.
Chris Walton
So I don't know, I don't think, I don't think we need.
Chris Walton
I think the audience and I are very comfortable with your, with your.
Ann Mazenga
You don't want to hear any more.
Chris Walton
Good.
Ann Mazenga
All right, let's get in to headline number three.
Ann Mazenga
Amazon is diversifying its marketplace and fulfillment centers to allow prime members to add goods from Amazon.com, amazon Fresh and Whole Foods to one cart.
Ann Mazenga
According to retail Dive, Amazon is piloting a new feature in its Phoenix market that enables prime members to shop for grocery items alongside Amazon.com products and have them delivered together.
Ann Mazenga
The trial allows Amazon prime members to shop for grocery essentials, including fresh items alongside Amazon.com goods, and have them delivered together in hours.
Ann Mazenga
The capability also gives shoppers access to the usual same day delivery speed and selection of multiple delivery windows.
Ann Mazenga
Amazon plans to extend this model to more locations as it continues to quote, test, and learn, end quote, and anticipates more customers will continue to opt for same day delivery from Amazon for grocery shopping.
Ann Mazenga
All right, Chris, where do you sit?
Ann Mazenga
Are you buying or selling this consolidated grocery shopping via Amazon?
Chris Walton
Buying or selling?
Chris Walton
I'm a hard buy on this one and.
Ann Mazenga
Oh, really?
Chris Walton
Okay.
Chris Walton
Yeah, I am.
Chris Walton
I'm a hard buy.
Chris Walton
I think it's smart.
Chris Walton
I mean, that's my first point.
Chris Walton
My second point, though, would be like, why did this take so long?
Chris Walton
That's, that's my big question here.
Chris Walton
And the other thing that, the other thing I'm going to bring to the table here is, I actually think this tells me how much Walmart is eating their lunch and e commerce.
Ann Mazenga
Grocery, yes.
Chris Walton
Because if you think back, Walmart actually had two experiences.
Chris Walton
I think it was like two or three years ago they merged them together.
Chris Walton
And ever since, they haven't looked back like they're just crushing it.
Chris Walton
Right.
Chris Walton
Which makes sense because you want to get, it's the whole idea of mass merchandise.
Chris Walton
You want to get everything in one cart delivered to you at once.
Chris Walton
You don't want to have to go through two experiences.
Chris Walton
Like, that's not good from a shopping standpoint.
Chris Walton
So Amazon is clearly playing catch up when you think about it from that angle.
Chris Walton
But swinging back around, I think ultimately it makes sense because you can get your weekly shopping list done all in one place on Amazon and you can add any other items you want to during the course of a week or during the course of building your cart.
Chris Walton
So.
Chris Walton
But, and then with that said, I think retailers like Walmart, Target, Costco, they can't be liking this announcement because I think it makes Amazon more stronger in grocery part and parcel.
Chris Walton
But my only question though, I didn't have time, maybe you had time to research this.
Chris Walton
I didn't have time to research it yesterday.
Chris Walton
My other question is, like, I mean, it's only in Phoenix, but how does it work with like, the up charges for Amazon delivery for grocery versus prime?
Chris Walton
Like, that probably gets really confusing within this flow, too.
Chris Walton
So I don't understand that either.
Chris Walton
But, but what did you think?
Chris Walton
You buying or something?
Ann Mazenga
Yeah, yeah, I don't, you know, I think I'm more leaning towards your, why did it take this so take them so long to do this?
Ann Mazenga
Because to me, this is like, from a customer perspective, this is just a slight modification to the user experience of ordering from Amazon already.
Ann Mazenga
And my hope is exactly what you hit on that it actually, the benefit to the customer here is that it gets them to that $35 daily delivery threshold faster, which seems to be like the biggest benefit because before when you were adding, like, say you wanted to, do you know your Amazon stock up trip, not only do you have multiple carts going, because some things are coming from Amazon fresh, some are coming from whole foods, and some are coming from Amazon.
Ann Mazenga
But to me, it actually seems like this is doing more benefit on Amazon's part than it is.
Ann Mazenga
Like on the customer front, the only benefit the customer gets, like, do they really care if their things are bundled?
Ann Mazenga
I don't know that that's the case.
Ann Mazenga
I think, yes, maybe the delivery window being the same is nice, but to me this is like Amazon making logistical changes, testing, putting more things in one warehouse so that they can have fewer drivers out on the road and fewer, fewer deliveries going to the same destination, more so than it's really like an enhanced customer experience.
Chris Walton
That's interesting because I don't know that's it because I don't know that I care if my deliveries are bundled, but I care that my shopping experience is bundled.
Chris Walton
Like, this is actually been, this has been a limiting factor for me, trying Amazon for grocery because I'm like, oh, I got to go to another place to do this.
Chris Walton
And that's prevented me from actually wanting to use it as much as I probably could have over these past few years.
Ann Mazenga
Right.
Chris Walton
Particularly during the pandemic, too, if you think about it.
Chris Walton
So I think the consumer side of it for shopping is fine, but delivery points are interesting.
Chris Walton
But for me as a consumer, yeah, I don't know that I care that they're bundled as long as I get them.
Chris Walton
When you say I'm going to get them and my packages from Amazon arrive at different times right now, even if I check out with one cart.
Chris Walton
So like, what's the big deal, you know?
Ann Mazenga
Yeah.
Ann Mazenga
Yeah.
Ann Mazenga
I'm really curious to see that threshold because that's what kept me from doing it before.
Ann Mazenga
Like you, I do want to put all my stuff in one grocery shopping trip.
Ann Mazenga
I can get it from Amazon, but if I can't get same day delivery because I only have two items from Whole Foods and then one item from am, like, then I'm just like, no, I'm done.
Ann Mazenga
I'll go pick it up at Target or Walmart, which I'm, I'm wondering if customers might start to do anyway.
Chris Walton
Yeah, it feels like this is, there's a lot to still figure out here on how this is going to work with all the different things they've got going on in this, this whole idea.
Chris Walton
And it doesn't seem, I don't know, it's, yeah, we're going to talk more about this.
Chris Walton
We got, we got a complimentary headline and headline five, which I cannot wait to get to.
Chris Walton
But yeah, there's, it seems like there's a lot, lot to this enchilada, and this is not a chunky yet.
Chris Walton
It's an enchilada.
Chris Walton
All right.
Chris Walton
Headline number four, it's still wet and sloppy.
Ann Mazenga
It's sloppy.
Chris Walton
Wet and sloppy enchilada.
Chris Walton
JD Sports just opened a new shopping platform called Rejd, a place for consumers to shop pre owned shoes at huge discounts according to the always in my weekly rotation.
Chris Walton
And sneaker news.
Ann Mazenga
Oh, yes, Sneaker News.
Chris Walton
Sneaker news.
Chris Walton
Yes, Sneaker News.
Chris Walton
Rejd is one of the few aftermarket platforms owned by a retailer as opposed to a sneaker brand.
Chris Walton
As a result, its selection is far more broad and isnt positioned as a hot destination for hyped up shoes, but rather under the raider styles as well as performance and casual footwear like sandals and slides.
Chris Walton
Every pair of shoes gets inspected, cleaned and repaired as needed, then assigned a condition grade so buyers know exactly what to expect.
Chris Walton
And as our resident resale maven, what do you think of JD Sports new re JD concept?
Ann Mazenga
You know, I love the, the fact that JD is doing this from like an umbrella sporting goods brand or house perspective because one, they, you know, the best part about this is that they, in theory have all the data from the original purchase because they're collecting not only pre loved, like gently worn items, but they're also taking into account returns that have come in open box product that's come in.
Ann Mazenga
And they're putting this on this RejD marketplace, which they're doing in conjunction with arrival e commerce, which is a platform Rochelle Snyder, we've talked to several times.
Ann Mazenga
I believe in that platform and I think what they're ultimately trying to do is, yes, get product back into circulation faster so it doesn't end up in landfills.
Ann Mazenga
However.
Ann Mazenga
Chris, there's a big but here for me.
Chris Walton
A big but.
Chris Walton
A big but.
Chris Walton
There's always a but.
Ann Mazenga
Bloomberg recently reported that sites like Thredup, Depop and Realreal are having a really hard time right now being profitable because they still have to hold on to product.
Ann Mazenga
And that's what I am concerned about here with this JD RejD platform because, yes, you know, you can authenticate it quickly because, you know, it came from you.
Ann Mazenga
You can have it cleaned and put out back into the, into circulation.
Ann Mazenga
But how much money are you really going to still make on that product?
Ann Mazenga
That's the big question here for me because I think that when, when you see sites that are doing this, when it's just peer to peer, there's no, you know, pulling product back in and have somebody having to own and manage that.
Ann Mazenga
I think that's where you stand to be most profitable.
Ann Mazenga
So I'm a little surprised that JD didn't go that route, especially with such adored brands that they have in their, in their stable like Nike, like new balance and others.
Ann Mazenga
But, um, but where do you, where do you land on, on the whole jdeh, like resale this Rejd site?
Chris Walton
I mean, I don't have a lot to add.
Chris Walton
I think what, the point you're bringing up is really interesting to me is right.
Chris Walton
And you're right because like even those companies are struggling, even the peer to peer sites are, you know, apparently struggling.
Ann Mazenga
Right.
Chris Walton
So, like, and so I just, I do struggle with how anyone makes money doing this in the long run.
Chris Walton
Like, it just seems like a really hard thing to make money when you're shipping, you know, shoes back and forth multiple times or holding inventory for that.
Chris Walton
So, like, I don't know.
Chris Walton
But I think with that said, the one point I take from this story is JD Sports is clearly going for it.
Chris Walton
I mean, multiple headlines where we've talked about them this year, which before, I don't even think JD Sports was in the lexicon of american retail all that much.
Chris Walton
But they're making headline after headline and taking some pretty unique approaches in the marketplace.
Chris Walton
Like we had them on talking about video commerce and everything they're doing there now.
Chris Walton
The question is they have to be careful they don't get too far out in front of things and keep their eye on the ball operationally in terms of the day to day.
Chris Walton
But, you know, we've talked to Arian, Ariane Parisi, their head of digital commerce there, and she's on top of her stuff.
Chris Walton
She gets it.
Chris Walton
And so, like, I think they're, they're just, I think they're a retailer to watch here in the US because they could be on an upswing.
Chris Walton
They're just doing some really creative things and they're entering a space that honestly, you know, needs somebody to kind of come in and be like, hey, we're going to do this differently.
Chris Walton
We're going to do it better.
Chris Walton
And so I applaud them for that.
Ann Mazenga
Yeah, I agree.
Ann Mazenga
All right, let's move on to headline number five.
Ann Mazenga
Chris?
Ann Mazenga
Amazon is testing the addition of robot warehouses to Whole Foods so shoppers can pick up other orders at checkout.
Ann Mazenga
Okay, according to CNBC, Amazon is building a micro fulfillment center attached to a Whole Foods location in the Philadelphia suburb of Plymouth meeting, Pennsylvania.
Ann Mazenga
Once the facility is operational, within the next year, shoppers will be able to order items from Amazon's website and its online grocery service, Amazon Fresh, while browsing Whole Foods and pick it up in the store as they're checking out.
Ann Mazenga
The arrangement would allow shoppers to buy staple goods from brands that aren't carried at Whole Foods Markets.
Ann Mazenga
For example, the Pepsi soda and Kellogg's cereal that is on top of your kids list and may prevent some people still from going to a Whole foods to complete their trip.
Ann Mazenga
And now it taps into the vast online Amazon catalog of items.
Ann Mazenga
Chris, this is the a and M.
Ann Mazenga
The real, real, the real one.
Ann Mazenga
Put you on the spot.
Ann Mazenga
Question A and M wants to know in Amazon's play to consolidate trips and increase baskets through Whole foods.
Ann Mazenga
Will the end of.
Ann Mazenga
Will the end consumer impact here be more trips to Whole foods from non Whole foods shoppers or just fewer trips by whole food shopper to other grocery retailers?
Chris Walton
Oh, man.
Chris Walton
Oh, Jesus.
Chris Walton
That.
Chris Walton
That might be my favorite question all time from a and M.
Chris Walton
Yeah, but before I answer that question, I gotta give a shout out to Plymouth meeting, Pennsylvania.
Chris Walton
Did you know there was a Plymouth meeting, Pennsylvania?
Ann Mazenga
I didn't, but I didn't question it.
Ann Mazenga
When I read it, I was like, sure, this makes sense.
Ann Mazenga
Like, Plymouth meeting feels like where all the Pilgrims came and had.
Ann Mazenga
Would you like to know where the.
Chris Walton
Town created their name?
Chris Walton
Like, I would love to abandon that route.
Chris Walton
What should we call ourselves?
Chris Walton
Well, we're meeting.
Chris Walton
We're near Plymouth.
Ann Mazenga
Plymouth here.
Chris Walton
Let's call ourselves Plymouth meeting.
Chris Walton
I don't know.
Chris Walton
But anyway.
Chris Walton
All right, back to the question.
Chris Walton
So.
Chris Walton
So will the end consumer impact here be more chips to Whole foods from non Whole foods shoppers or just fewer trips by whole food shoppers to other grocery stores?
Chris Walton
It's amazing question.
Chris Walton
I'm going to go.
Chris Walton
I'm going to go bold on this answer, and I'm going to actually say that.
Chris Walton
That when you combine this with what's going on in headline three and where Amazon is potentially heading, I think the answer is actually c.
Chris Walton
I think it's going to mean, yes, fewer trips by whole food shoppers to other grocery retailers.
Chris Walton
But if these headlines both play out as intended, it will also mean less trips to whole food stores by whole food shoppers as well.
Ann Mazenga
Okay.
Chris Walton
Because how come?
Chris Walton
And I say that for a couple reasons.
Chris Walton
First, the use case is just freaking silly.
Chris Walton
Like, I can't stand the use case.
Chris Walton
I'm standing in a Whole Foods and I'm going to go on my phone and order Pepsi.
Chris Walton
No, it's not going to happen.
Chris Walton
I can do that much easier from my couch based on what you're trying to put forward in headline number three.
Chris Walton
So if you believe the consolidated idea, people are going to gravitate towards that which ultimately leads, if you play this out, which ultimately means you're going to have less shoppers in Whole foods, which is going to mean less margin for Whole Foods over time, less long term investment in whole Foods in store experience.
Chris Walton
And here's the thing, and this is where I'm getting bold, which ultimately is the eventual death of Whole Foods as we know it today and love it.
Ann Mazenga
Wow.
Ann Mazenga
Okay.
Chris Walton
Which brings up an interesting.
Chris Walton
And here's why I say that, which brings up an interesting question.
Chris Walton
If Amazon were to sell Whole Foods right now, would it be worth more or less than they originally paid for it?
Ann Mazenga
Oh, God, I have no.
Ann Mazenga
What do you think?
Chris Walton
I don't know.
Chris Walton
My guess is it would actually be worth less because Amazon has done nothing with it.
Chris Walton
And now I think this headline, if they keep playing this out the way they are, this is essentially going to kill it because Amazon's mass market dominance is so strong in e commerce, that's going to pull people out of the actual store, which is going to create the death of Whole Foods down the line.
Chris Walton
That's, that's my prediction here.
Ann Mazenga
Oh, man, you've given me so much to think about in this.
Chris Walton
That's why I love this show.
Chris Walton
I got, I got, went down a big rabbit hole on this.
Chris Walton
I kind of think it's gonna happen.
Chris Walton
Like, if this is how it's gonna play out, like, if you're trying to get people to buy Pepsi while they're in Whole foods, like, what are you doing here?
Ann Mazenga
I don't disagree with you.
Ann Mazenga
I mean, I think that that's what I was thinking.
Ann Mazenga
Like, my biggest concern here is, like, these are mini warehouses right now, and how much product can you actually fit?
Ann Mazenga
Like, yes, we know Coca Cola and Pepsi and, you know, Doritos.
Ann Mazenga
You can't buy in a whole foods.
Ann Mazenga
But then, like, what?
Ann Mazenga
So then I'm like, well, does it just make sense to start carrying these products inside of a Whole Foods if you know that that's what it is?
Ann Mazenga
Like, why are you going to put this to a mini warehouse and put the friction point on the consumer then to have to, like, order that separately?
Ann Mazenga
Like, why wouldn't you just start carrying it in your store?
Ann Mazenga
But then you defeat the purpose of Whole Foods as a concept to begin with.
Ann Mazenga
So, like, that, to me, that brings up a really interesting point.
Ann Mazenga
You know, I will say that this does kind of put some clarification to what Claire Peters was talking about last week at grocery shop when she said they were trying to consolidate trips and make shopping easier.
Ann Mazenga
I wish we knew about this when she was talking because I think that would have straightened things out a little bit, at least under, given us an example of what to expect of what they're trying to do.
Ann Mazenga
But ultimately, I just keep getting back to how much can they fit in there?
Ann Mazenga
And are you still going to force me as a consumer to do another trip?
Ann Mazenga
Because I don't know that, you know, in your mini warehouse, you're going to have all the things on my list that I could just let to your point, walk into a target or walk into a Walmart and check all off my list in one, in one trip and be home and not have to do anything else.
Chris Walton
But here's the thing.
Chris Walton
You will from home because of number three, you will from home.
Chris Walton
You will be able to get that delivered to your house from home because of the consolidation effort.
Chris Walton
So see, I actually, I actually disagree with the point on Claire Peters too.
Chris Walton
Like I actually think this is just further emphasizing the fact that I have no idea what their grocery strategy is.
Chris Walton
When you look at everything they have under their banners, like they have Amazon fresh, they have the Amazon website, they have, they have whole foods, they have these other retailers that are, the other part of this too is the other retailers that are selling through Amazon as well that I'm assuming will be part of this consolidated effort.
Chris Walton
So if you have all of those happening, Amazon's going to pull a hell of a lot of e commerce volume from consumers over time.
Chris Walton
But I don't think those same consumers are going to be the ones going into stores anymore to the same degree.
Chris Walton
And so that means that the stores they used to frequent are going to struggle and Whole Foods is going to be the prime one in my mind that struggles.
Ann Mazenga
Right.
Ann Mazenga
And again, like, you just made me think of something else.
Ann Mazenga
So the other part of this is still the stores issue that Amazon has.
Ann Mazenga
And like the whole like problem with what the shopping experience is going to be like in the whole food store because I think this also takes out like you're still not having the discovery that happens product in.
Ann Mazenga
Like, it shows you that Amazon's not thinking about the merchandising of that disc.
Ann Mazenga
Like how are they going to put sock, are they going to put socks on display?
Ann Mazenga
Is there going to be signage for Pepsi that you can order?
Ann Mazenga
Like how do you have that?
Ann Mazenga
Those moments happen in a physical environment.
Ann Mazenga
Fine.
Ann Mazenga
That you know how to do it in a digital environment like you said, and you'd order all that stuff to your house.
Ann Mazenga
But like, what's this going?
Ann Mazenga
How are they thinking still about what their groceries footprint strategy?
Chris Walton
That's a great point because my biggest lesson leading the store, the future project at Target is the last thing I wanted was a consumer to be on their phone looking for a product.
Chris Walton
They can't get inside my store.
Ann Mazenga
Yeah.
Chris Walton
Because then they're missing all the merchandising that I am making the effort to put in front of them in the store.
Chris Walton
Right.
Chris Walton
So yeah, that's a big disconnect when you get right down.
Ann Mazenga
So what do you think is going to happen?
Ann Mazenga
Like, do you think that they're going to, like one?
Ann Mazenga
Do they have enough product to test this in those mini, like, I still go back to like, what's in the mini warehouses, how many?
Chris Walton
I just don't think it's there.
Ann Mazenga
You don't think so you think this will be, like, killed as a test and it's not?
Chris Walton
I think it's a fun thing to talk about.
Chris Walton
I don't think consumers will actually do it.
Chris Walton
I think they'll either do it, they'll either coordinate the order before they get there, or they'll just order from home and never leave their house.
Chris Walton
Like, that's what going to happen.
Chris Walton
Like, I'm not going to be standing in the chips aisle and go, oh, you know what?
Chris Walton
I can pull out my phone now and I'm going to order a bag of tostitos for the party I'm going to have.
Chris Walton
Like, it's just not going to happen that way because it's maybe as a one off, but that's not going to move anything.
Chris Walton
So ultimately what I think is going to happen here is I think Whole Foods is either going to go struggle or it's actually going to get sold, which is why I thought of the question of, like, how much is it worth right now?
Chris Walton
Is it worth more or less since Amazon took it over?
Ann Mazenga
Right?
Ann Mazenga
No, it's a great point.
Chris Walton
Maybe it could be worth more to somebody because they could probably do something creative with it.
Chris Walton
I don't know.
Ann Mazenga
All right, people, we want to hear.
Ann Mazenga
Send us your.
Ann Mazenga
Send us.
Ann Mazenga
Slide into the DM's and tell us what you think about this one.
Chris Walton
I always love when we get thinking in real time.
Chris Walton
We never know which way the conversation is going to go.
Chris Walton
And we start thinking in real time.
Chris Walton
It's always dangerous.
Ann Mazenga
Oh, my God.
Ann Mazenga
All right, let's close this out with the lightning round.
Ann Mazenga
Chris, question number one goes to you.
Ann Mazenga
Walmart just posted a job and hired a full time meteorologist, which would have been my dream job as a five year old.
Ann Mazenga
What did you want to be when you were little?
Chris Walton
Really?
Chris Walton
You wanted to be a meteorologist?
Chris Walton
Wow.
Ann Mazenga
Oh, I wanted to be a meteorologist because I was terrified of storms and I love retail.
Ann Mazenga
So, like, this would be the marriage of my two favorite things.
Ann Mazenga
Wow.
Chris Walton
I had no idea the meteorology history with you.
Chris Walton
All right.
Ann Mazenga
Oh, yeah.
Chris Walton
Well, funny story for me to answer that question, I remember the day like it was yesterday.
Chris Walton
I was outside shooting hoops in my driveway in Phoenix, and my grandmother came out.
Chris Walton
She was visiting, and she's like, I don't know how it started, but she's like, Chris, what do you want to be when you grow up?
Chris Walton
And I was like, you know what I want to be?
Chris Walton
I want to be Mike Royko, grandma and Mike Royco.
Chris Walton
Mike Royco was an editorialist, famous editorialist for the Chicago Tribune and other Chicago papers as well.
Chris Walton
And I'd read his column, like, every week.
Chris Walton
It would get syndicated to the Tempe Tribune, where I grew up.
Chris Walton
And I always liked it.
Chris Walton
And I was like, yeah, that's what I want to do.
Chris Walton
And so, so, and basically the cool thing is that that is kind of what I do now, you know?
Chris Walton
And I'm not at his stature by any means, but you got to start somewhere and.
Chris Walton
Right.
Chris Walton
I mean, so, yeah, so that's amazing.
Ann Mazenga
How old were you?
Ann Mazenga
How old were you reading Mike Royco?
Ann Mazenga
Some kids peanuts.
Chris Walton
Chris reads like twelve or 13.
Chris Walton
I got twelve or 13, but I remember that conversation vividly.
Chris Walton
Yeah.
Chris Walton
I wanted to be a.
Chris Walton
I want to be a columnist, you know?
Chris Walton
And that's kind of how it played out, you know?
Chris Walton
All right, second one.
Chris Walton
KFC is issuing a battle cry to its fast food rivals with the launch of an integrated ad campaign for its new original recipe.
Chris Walton
Tenders rank the following fried chicken restaurants in order of your preference, and KFC, Popeyes, chick fil a, and raising canes.
Ann Mazenga
Okay.
Ann Mazenga
Without question, Popeyes is the number one.
Ann Mazenga
This should not even be a question.
Ann Mazenga
It is the best.
Chris Walton
I never had Popeyes ever.
Ann Mazenga
Oh, my God.
Ann Mazenga
Chris, do yourself a favor.
Ann Mazenga
And popeyes love that chicken from Popeyes.
Ann Mazenga
Okay, num.
Ann Mazenga
Then I would say raising canes.
Ann Mazenga
And then I would say I would pick McDonald's chicken nuggets, which he didn't even put in the running because I would take those over any of the other ones.
Ann Mazenga
Chick fil a, KFC.
Ann Mazenga
No thanks.
Ann Mazenga
Not my.
Chris Walton
You went out on your own on that one.
Chris Walton
Wow.
Ann Mazenga
Okay.
Ann Mazenga
I did.
Ann Mazenga
I threw in.
Ann Mazenga
I threw in a dark horse with the McDonald's chicken nuggethe.
Chris Walton
Maybe I can.
Chris Walton
Donald's chicken.
Chris Walton
Big Mac.
Chris Walton
Right?
Ann Mazenga
I was just going to say.
Ann Mazenga
I forgot about that.
Ann Mazenga
I forgot about that.
Ann Mazenga
That would be my next thing to try, probably.
Ann Mazenga
All right, Chris.
Ann Mazenga
Target announced an exclusive Taylor Swift Black Friday release, the official Taylor Swift the eras tour book, and the tortured poets department, the anthology in hopes to drive more shoppers to target during this high holy day of shopping.
Ann Mazenga
What deeply discounted product would be worth waiting in Black Friday lines if not the t.
Ann Mazenga
Swift eras tour book?
Chris Walton
Oh, wow.
Chris Walton
Yeah, that's easy.
Chris Walton
I mean, my son and I were in target on the weekend, and he spied this bumblebee transformer Lego, and it was like, over $100.
Chris Walton
So I was like, no, we're not getting that.
Chris Walton
And so he's like, maybe it'll go on sale for Black Friday.
Chris Walton
I was like, yes, maybe it will.
Chris Walton
Or maybe it won't.
Ann Mazenga
You've taught him well.
Ann Mazenga
You've taught him well.
Ann Mazenga
Yes.
Chris Walton
Oh, yeah.
Chris Walton
The discerning shopper.
Chris Walton
All right.
Chris Walton
And this one's a fun one.
Chris Walton
Meat stick maker.
Chris Walton
Meat stick maker.
Chris Walton
Chops is, believe it or not, now the fastest growing snack in the United States.
Chris Walton
When was the last time you snapped into a slim gym or something similar?
Ann Mazenga
Not high on my list of things that I like to snack on, but I did do a two star cycle ride.
Ann Mazenga
We are getting a new thing.
Ann Mazenga
It's like a soulcycle esque place.
Ann Mazenga
We did a ride last week, and they had bison jerky sticks that were being given away as samples.
Ann Mazenga
So I tried it.
Ann Mazenga
My thing is, I used to love dried meat, but then I went to the bodies exhibit.
Ann Mazenga
You know, the body, like, the bodies where they had, like.
Ann Mazenga
Yeah, I went to the bodies exhibit at the science museum, and I had a hard time going back to dried meats after that.
Ann Mazenga
So maybe.
Ann Mazenga
Maybe I'll.
Ann Mazenga
Because of the texture, the way it.
Ann Mazenga
Yeah, the muscle.
Ann Mazenga
Seeing the muscles and the texture of the jerky was a hard.
Chris Walton
See, I'm gonna.
Chris Walton
I'm gonna call B's on that.
Chris Walton
And because I swear to God, I've been on conference trips with you.
Chris Walton
And the beef stick is, quite frankly, an overused, like, sample that gets put in, like, the conference bags.
Chris Walton
And I have seen you.
Chris Walton
Because I avoid those.
Chris Walton
I have seen you eat those pretty regularly over the years.
Ann Mazenga
Yeah, pretty regularly.
Ann Mazenga
I would say, like, I have eaten one, but I'm trying to remember, like, the last time.
Ann Mazenga
I mean, that would be, like, an extreme case, you know?
Ann Mazenga
I know there is a moment that.
Chris Walton
I know is in both our heads where you ate one of those.
Chris Walton
I think that's what you're trying to grab right now.
Ann Mazenga
Yeah.
Chris Walton
But, yeah, I can't do the stick.
Chris Walton
I can do the jerky.
Chris Walton
I can't do the stick.
Chris Walton
You know, I just can't do it.
Ann Mazenga
Yeah.
Chris Walton
Are you more of a bloody jerk because of the bodies exhibit?
Ann Mazenga
Yeah, I think so.
Ann Mazenga
I think this.
Ann Mazenga
It depends.
Ann Mazenga
I don't know.
Ann Mazenga
I'm very discerning about my meat sticks.
Ann Mazenga
They gotta be a certain.
Ann Mazenga
They can't be a certain texture.
Ann Mazenga
Like, they can't have any, like, chewy bits in them?
Ann Mazenga
I don't know.
Ann Mazenga
So, yes.
Ann Mazenga
I mean, I'll take a bite, but it's not gonna be my go to snack, for sure.
Chris Walton
Yeah, I feel the same way about meat sticks that I do about hot dogs.
Chris Walton
Like, just.
Chris Walton
They didn't neither water going in my mouth unless I have it, if I got anything to say about it.
Chris Walton
All right, happy birthday today, Roberts.
Chris Walton
Before this show goes completely off the rails, Kelly Martin.
Chris Walton
And to the man who played general Behringer of NORAD during a time of eminent global thermonuclear war, the great Barry Corbin of war games.
Chris Walton
And remember, if you can only read or listen to one retail blog in the business, make it Omniton, the only retail media outlet run by two former executives from the current top ten Us retailer.
Chris Walton
Our Fast Buy podcast, the quickest, fastest rundown of all the week's top news, and our daily newsletter, the retail daily minute tells you all you need to know each day to stay on top of your game as a retail executive, and also regularly feature special content that is exclusive to us and that Ann and I take a lot of pride in doing just for you.
Chris Walton
Thanks, as always, for listening in.
Chris Walton
Please remember to like and leave us a review wherever you happen to listen to your podcast or on YouTube.
Chris Walton
You can follow us today by simply going to YouTube.com omnitalk retail, where and our YouTube subscribers are off the charts right now.
Chris Walton
We are gaining, gaining subscribers like it's our job.
Chris Walton
Because in a way, it is.
Chris Walton
But until next week, on behalf of all of us at Omnitalk, be careful out there.