Gap Inc. Debuts Encore To Unify The Four Brands | Fast Five Shorts

This Omni Talk Retail Fast Five segment, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, explores Gap Inc’s launch of Encore, a unified loyalty program across Old Navy, Gap, Banana Republic, and Athleta.
Chris and Anne debate whether loyalty consolidation can drive cross shopping and growth for the portfolio.
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#GapInc #RetailLoyalty #OldNavy #Athleta #OmniTalk
Gap Inc. Has launched Encore, a new cross brand loyalty program spanning Old Navy, Gap, Banana Republic and Athleta.
Speaker AAccording to retail Touchpoints, Gap Inc. Officially launched Encore on February 24, 2026, which is a rebranded unified loyalty membership across all four of its core brands.
Speaker ABuilding on a house file of nearly 40 million active members, Encore introduces three tiers.
Speaker ACore, Premier and All Access.
Speaker AAlways love it's three tiers.
Speaker AIt's never like seven tiers or 13 tiers.
Speaker AIt's always three.
Speaker BThat's just your, that's the business school motto, right?
Speaker BYou always have to break things out into three.
Speaker BIt's probably coming from someone, one of your peers at your business school.
Speaker AYeah, it's a consultant thing.
Speaker AYou give them two options that are good and one that's horrible.
Speaker ASo that's kind of what they're doing here, probably most likely.
Speaker ABut anyway, they're introducing three tiers with the updated earning thresholds, extended returns, birthday bonuses and new Encore Master.
Speaker AAnd a new Encore MasterCard that earns four five times points at Gap Brands and three times on eligible apparel purchases elsewhere.
Speaker AThe program leans heavily into experiential rewards as well, which means exclusive fashion drops, early access to product launches and entertainment experiences.
Speaker AReflecting Gap's recent appointment of a Chief Entertainment Officer In January 2026, existing loyalty members are automatically transitioned with prior points carrying forward.
Speaker AAnd all four brands share a single points bank, giving Gap a unified cross brand view of consumer and customer spend.
Speaker AAnd what do you think of Gap's Encore launch?
Speaker AIs this the loyalty play that finally gives the brand portfolio a genuine growth engine or is it just glossed up loyalty points?
Speaker BI, I don't know that we will.
Speaker BI don't know yet.
Speaker BThat's the question.
Speaker BI do love this.
Speaker BAs a loyal Gap customer, I do love this.
Speaker BFor the points consolidation, it never made sense to me that there were three different credit cards and three different loyalty programs.
Speaker BYou had Gap cash that you could use at some, but you couldn't.
Speaker BYou're all, you're all feeding into one larger Gap Inc.
Speaker BSo number one, I think that, you know, while it's just a loyalty program for now, my hope is that this means consolidation in other areas of the store and just making it one unified brand that I can shop.
Speaker BAnd the credit card is another good example, like having one credit card that you can use across brands and gain five times more points.
Speaker BBecause those points really do add up and I've been using them for a long time, so I'm really excited to see them all come together.
Speaker BI also think Think that it could encourage some crossover in.
Speaker BMaybe I'm an Athleta shopper, but I've never shopped at Old Navy.
Speaker BBut now I have these points that I can use across all the labels.
Speaker BIt might prompt me to go into a store that I maybe haven't been to in a while, like an Old Navy or like a Gap.
Speaker BSo I think, you know, all boats rise, right?
Speaker BIf, if customers are keeping their money in the family, they're, they're driven to try another Gap banner instead of going to another store.
Speaker BI think this could lead to probably some slower but some positive growth for, for Gap Inc. And that's on the loyalty part, the fashion tainment component.
Speaker BI'm still kind of pausing on that one.
Speaker BI'm going to reserve judgment until I see what really happens with the new ex Paramount woman leading that up.
Speaker BSo we'll see.
Speaker BI'm going to reserve judgment on that.
Speaker BBut for now, I really like the combined loyalty program part of this.
Speaker BBut how about you?
Speaker AYeah, I think that's a great.
Speaker AI think those are great points.
Speaker AI mean, I think, you know, at the end of this is just good smart retailing, you know, and I think back to having worked at the brand, too, I thought, you know, I never thought about this until you just mentioned it.
Speaker AYou know, I think, you know, if you look at Gap 20 years ago, there was, there was a good cohesion across all those brands.
Speaker ALike, I felt like people knew that the same company was running all of them.
Speaker AAnd I feel like that's kind of died off a little bit.
Speaker AAnd to your point, it is a very frustrating experience to have to use different credit cards at all the different brands.
Speaker AAnd, and why is that?
Speaker ASo if that's what they're going for here, I think it's, it's a big win and it potentially does get me cross shopping more and makes it easier for me, too, and makes me more.
Speaker AHave more affinity to the brand.
Speaker ABut I'm with you.
Speaker ALike, I, I'm not buying into the entertainment connection just quite yet.
Speaker AI think there's a lot more proof that needs to be put into that pudding, so to speak, because that's just something that's really hard to scale.
Speaker AIt's really hard to make it impactful to a large degree to a large number of consumers.
Speaker AYou, you've got to really figure out the marketing side of that.
Speaker AI'm hesitant on that, but I think it just seems like a good, smart move.





