March 2, 2026

Gap Inc. Debuts Encore To Unify The Four Brands | Fast Five Shorts

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Gap Inc. Debuts Encore To Unify The Four Brands | Fast Five Shorts
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This Omni Talk Retail Fast Five segment, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, explores Gap Inc’s launch of Encore, a unified loyalty program across Old Navy, Gap, Banana Republic, and Athleta.

Chris and Anne debate whether loyalty consolidation can drive cross shopping and growth for the portfolio.

⏩ Watch the full episode here.

#GapInc #RetailLoyalty #OldNavy #Athleta #OmniTalk

00:00 - Untitled

00:00 - Introduction of Encore: Gap Inc.'s New Loyalty Program

00:46 - New Loyalty Program Features

01:29 - The Future of Gap's Loyalty Program

02:58 - The Impact of Loyalty Programs on Consumer Behavior

03:40 - The Evolution of Retail Loyalty Programs

04:00 - Exploring Brand Affinity

Speaker A

Gap Inc. Has launched Encore, a new cross brand loyalty program spanning Old Navy, Gap, Banana Republic and Athleta.

Speaker A

According to retail Touchpoints, Gap Inc. Officially launched Encore on February 24, 2026, which is a rebranded unified loyalty membership across all four of its core brands.

Speaker A

Building on a house file of nearly 40 million active members, Encore introduces three tiers.

Speaker A

Core, Premier and All Access.

Speaker A

Always love it's three tiers.

Speaker A

It's never like seven tiers or 13 tiers.

Speaker A

It's always three.

Speaker B

That's just your, that's the business school motto, right?

Speaker B

You always have to break things out into three.

Speaker B

It's probably coming from someone, one of your peers at your business school.

Speaker A

Yeah, it's a consultant thing.

Speaker A

You give them two options that are good and one that's horrible.

Speaker A

So that's kind of what they're doing here, probably most likely.

Speaker A

But anyway, they're introducing three tiers with the updated earning thresholds, extended returns, birthday bonuses and new Encore Master.

Speaker A

And a new Encore MasterCard that earns four five times points at Gap Brands and three times on eligible apparel purchases elsewhere.

Speaker A

The program leans heavily into experiential rewards as well, which means exclusive fashion drops, early access to product launches and entertainment experiences.

Speaker A

Reflecting Gap's recent appointment of a Chief Entertainment Officer In January 2026, existing loyalty members are automatically transitioned with prior points carrying forward.

Speaker A

And all four brands share a single points bank, giving Gap a unified cross brand view of consumer and customer spend.

Speaker A

And what do you think of Gap's Encore launch?

Speaker A

Is this the loyalty play that finally gives the brand portfolio a genuine growth engine or is it just glossed up loyalty points?

Speaker B

I, I don't know that we will.

Speaker B

I don't know yet.

Speaker B

That's the question.

Speaker B

I do love this.

Speaker B

As a loyal Gap customer, I do love this.

Speaker B

For the points consolidation, it never made sense to me that there were three different credit cards and three different loyalty programs.

Speaker B

You had Gap cash that you could use at some, but you couldn't.

Speaker B

You're all, you're all feeding into one larger Gap Inc.

Speaker B

So number one, I think that, you know, while it's just a loyalty program for now, my hope is that this means consolidation in other areas of the store and just making it one unified brand that I can shop.

Speaker B

And the credit card is another good example, like having one credit card that you can use across brands and gain five times more points.

Speaker B

Because those points really do add up and I've been using them for a long time, so I'm really excited to see them all come together.

Speaker B

I also think Think that it could encourage some crossover in.

Speaker B

Maybe I'm an Athleta shopper, but I've never shopped at Old Navy.

Speaker B

But now I have these points that I can use across all the labels.

Speaker B

It might prompt me to go into a store that I maybe haven't been to in a while, like an Old Navy or like a Gap.

Speaker B

So I think, you know, all boats rise, right?

Speaker B

If, if customers are keeping their money in the family, they're, they're driven to try another Gap banner instead of going to another store.

Speaker B

I think this could lead to probably some slower but some positive growth for, for Gap Inc. And that's on the loyalty part, the fashion tainment component.

Speaker B

I'm still kind of pausing on that one.

Speaker B

I'm going to reserve judgment until I see what really happens with the new ex Paramount woman leading that up.

Speaker B

So we'll see.

Speaker B

I'm going to reserve judgment on that.

Speaker B

But for now, I really like the combined loyalty program part of this.

Speaker B

But how about you?

Speaker A

Yeah, I think that's a great.

Speaker A

I think those are great points.

Speaker A

I mean, I think, you know, at the end of this is just good smart retailing, you know, and I think back to having worked at the brand, too, I thought, you know, I never thought about this until you just mentioned it.

Speaker A

You know, I think, you know, if you look at Gap 20 years ago, there was, there was a good cohesion across all those brands.

Speaker A

Like, I felt like people knew that the same company was running all of them.

Speaker A

And I feel like that's kind of died off a little bit.

Speaker A

And to your point, it is a very frustrating experience to have to use different credit cards at all the different brands.

Speaker A

And, and why is that?

Speaker A

So if that's what they're going for here, I think it's, it's a big win and it potentially does get me cross shopping more and makes it easier for me, too, and makes me more.

Speaker A

Have more affinity to the brand.

Speaker A

But I'm with you.

Speaker A

Like, I, I'm not buying into the entertainment connection just quite yet.

Speaker A

I think there's a lot more proof that needs to be put into that pudding, so to speak, because that's just something that's really hard to scale.

Speaker A

It's really hard to make it impactful to a large degree to a large number of consumers.

Speaker A

You, you've got to really figure out the marketing side of that.

Speaker A

I'm hesitant on that, but I think it just seems like a good, smart move.