Estée Lauder’s Workforce Cuts Explained | Fast Five Shorts
This Omni Talk Retail Fast Five segment breaks down Estée Lauder’s plan to cut up to 10,000 jobs as part of its ongoing restructuring efforts.
Chris Walton and Jenn Hahn discuss whether the cuts are more about merger strategy or the declining relevance of department store beauty counters, and what this means for the future of in-store beauty experiences. They also unpack how retailers are reevaluating labor investments as AI and digital commerce continue to evolve.
⏩ Tune in for the full episode here.
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Estee Lauder has expanded its restructuring program for the second time in the last year, now targeting a net reduction of between 9,000 and 10,000 positions globally, which is up from its previous estimate of between 5,800 and 7,000 as the cosmetics giant accelerates its beauty reimagined turnaround plan.
Speaker ASo a lot of turnaround plans here, Chris.
Speaker AAccording to Retail Dive, again, more than 70% of the increase in planned cuts is tied to a reduction in point of sale positions at what the company calls select unproductive doors in the department store and freestanding store channels at the upper end.
Speaker AThe new Target represents roughly 17.5% of the company's total employee base, which is a lot of approximately 57,000 worldwide as of June 30, 2025.
Speaker AIt should also be noted that along with the expanded job cuts, Estee Lauder raised its annual profit forecast and now expects gross annual benefits from the restructuring of between 1 billion and 1.2 billion before taxes, which is up from a prior estimate of 800 million to 1 billion.
Speaker AAnd that its shares jumped approximately 11% in pre market trading following the announcement.
Speaker ATo add even further intrigue, Chris.
Speaker BOh, intrigue, yes.
Speaker AThere's a lot here.
Speaker AEstee Lauder is also currently in talks to merge with Pooch Spelled Puig, the owner of Jean Paul Gaultier, which would create a $40 billion luxury beauty group.
Speaker AAll right, Chris, I'm curious.
Speaker AThat was a lot of information here.
Speaker ADoes Estee Lauder's drastic employee reduction say more about Estee Lauder itself or do you think this is more about the stuff state of department stores in general?
Speaker BOh, man, that's a really tough question.
Speaker BYou know, as much as I've been short on department stores in the history, the eight year history of Omnitalk, Jen, I, I actually think this says a lot more about Estee Lauder.
Speaker BOne could spin it as a marker demerit against the department store industry, but I don't think, I don't think that's, that's what I'd start to do.
Speaker BBecause the pattern that I've recognized doing this podcast for as long as I've done it is that a bold move like this tends to happen in front of big time corporate restructurings.
Speaker BIt's just par for the course.
Speaker BCompanies want to make their books look as clean as possible and they can always add the jobs back in over time.
Speaker BSo I think, you know, from a leadership perspective, and Jen, you probably know this too.
Speaker BLike, you know, they're probably like, if I cut too hard, I Can always bring them back or rehire again or try to.
Speaker BSo I just chalked this up to quote, unquote, merger math.
Speaker BThat's my new term of the day, merger math.
Speaker BBut it is pretty darn sizable.
Speaker BYou said it kind of as you were reading the headline.
Speaker B17, 17 And a half percent of your employee base.
Speaker BOh, man.
Speaker BThe one thing I would like to know is in what department stores is that reduction concentrated?
Speaker BBecause I would probably short all of them immediately if I could.
Speaker BI'm not a financial advisor, so don't take my advice.
Speaker BBut.
Speaker BBut, you know, I probably would because that would be pretty damning if those are, you know, concentrated in certain chunks of the department store industry, not just in the US but globally too.
Speaker AYeah, it's interesting.
Speaker AThose unproductive doors or whatever the headline reads, right?
Speaker BIt's.
Speaker AIt'll be interesting to see where those.
Speaker AWhere those are.
Speaker AInitially, I read this as a sign of what's to come for department stores.
Speaker ASo I was on the flip side.
Speaker ABut once I started reading about sort of this potential merger and the way it impacts profit and the amount of financials that was highlighted in the headline, I. I could see where you're at with your merger math, for sure.
Speaker AI think it's probably a both.
Speaker AAnd if I have to guess, I mean, in my very limited time that I spend in department stores, being an ops girl, when I walk through, I'm always wondering, like, who is paying them to stand there?
Speaker ABecause I've never seen it busy.
Speaker ARight.
Speaker ASo you do have to wonder, like, man, their margins are high enough to just have that person stand there.
Speaker ASo I wouldn't be surprised if it's a sign of what's to come for department stores and sort of the commercial strategy as a whole or the go to market strategy for Estee Lauder and how it could be different, but maybe both.
Speaker AMaybe it's merger math and a sign of what's to come for department stores.
Speaker BYeah, I think that's.
Speaker BI think as I sit back, I think that's probably the right way to look at it.
Speaker BIt's probably a little bit of both because, you know, Estee Lauder is also saying, like, there's better ways to invest our money to get a better return, you know, whether it's through social media, influencer tie ins, whatever.
Speaker BThen, you know, and there's probably a whole host of things they're looking at, but that there's more options out there than just putting somebody, you know, and in a department store and not having them, you know, interact with customers.
Speaker BBecause like you said, there's many hours in a department store where there's just no traffic into the beauty counters.
Speaker BAt this point in time, the traffic.
Speaker AIs drastically different than it used to be.
Speaker AI guess this would almost go in a similar way to the last headline where I'm like, oh, I'm surprised they didn't already cut.
Speaker ALike, I, I didn't think about it.
Speaker ABut from a financial standpoint, if you're looking at opportunities to improve margin or improve, Improve your P L, that has to be the most obvious.
Speaker AI, I would think, again, I haven't seen their numbers, so maybe there is a lot of revenue that points back to that point of sale interaction at that beauty counter.
Speaker ABut it isn't the 90s anymore, you know, like, there just isn't the traffic in those department stores to justify it, I would think.
Speaker BYeah.
Speaker BSo, Jen.
Speaker BYeah, I've spoken like a true talent expert too, and a pragmatic one at that.
Speaker BI mean, if I read between the lines of what you're saying, it's also just good business practice to constantly be shaving your base where it's not needed anymore as well.
Speaker BRight?
Speaker AYeah.
Speaker AAnd shaving your base.
Speaker AI mean, I'm not saying constantly cut back, but I do think constantly reevaluate.
Speaker BReevaluating.
Speaker ARight.
Speaker ALike, where is your labor contributing to.
Speaker AAnd labor can be corporate salaries.
Speaker ARight.
Speaker AI'm not just talking about people in stores, but where's your labor contributing to your revenue?
Speaker AAnd if it isn't, we should reinvest that labor into where revenue is coming from tomorrow.
Speaker AAnd so whether it's shaving or not, I would certainly say restructuring.
Speaker AI think restructuring gets a bad word out or a bad rap out there because it feels like all people lose jobs, but people also gain jobs.
Speaker AThey might put those, those dollars into e Commerce strategy.
Speaker AThey might put those dollars into investing in agentic AI and the way people can shop for makeup online.
Speaker ARight.
Speaker ABut yes, I guess you're reading that correct.
Speaker AI think it's, it has to be a strategy every, Every year, Every quarter.
Speaker BYeah.
Speaker BWhich is an interesting word because that's the word they're using too.
Speaker BThey're using restructuring as the, the, the, the modus operandi here for what they're doing.