Can Substack Help Ann Taylor Stage A Comeback? | Fast Five Shorts
Ann Taylor is making a major push to reinvent its brand through Substack, storytelling, and a new fall fashion blitz.
Chris Walton and Joe Laszlo, Head of Content & Insights, U.S. at Shoptalk, discuss whether the strategy can help Ann Taylor reconnect with modern consumers and what other legacy retail brands can learn from moving beyond traditional advertising to build deeper relationships with their audiences.
▶️ Watch the full Fast Five episode here: https://youtu.be/Di1g7tZTEmI
Ann Taylor is staging a brand comeback with its first major integrated marketing campaign in nearly a decade.
Speaker AThis is Ann alongside a substack newsletter and a New York Fashion Week pop up activation.
Speaker AAccording to Retail Dive, this is Ann is Ann Taylor's it's like Just Jack.
Speaker AThis is ANN It's Ann Taylor's first major integrated marketing campaign since 2017, centering on ads that show a busy mom sporting outfits for various occasions, including heading to work and grabbing casual coffee with a friend.
Speaker AShot in New York City as a, quote, reintroduction of Ann Taylor to the world.
Speaker AEnd quote Lofty.
Speaker AThe campaign follows other community building initiatives, including its February debut of a substack called the Desk that publishes career and style advice content, which is part of a broader retailer trend of using newsletters to stand out on AI chatbots that scrape forums and editorial sites.
Speaker AAnn Taylor is worth mentioning is also owned by Knitwell Group, the holding company formed three years ago that also runs Loft Tablets and Chico's Joe.
Speaker AI left this one deliberate, deliberately for last because I can't think of anyone that I've talked to more about the dawn of nostalgic retail or the comeback of nostalgic retail than you.
Speaker ASo is Ann Taylor's first big campaign since 2017 plus a substack and a New York Fashion Week activation enough firepower, do you think, to reintroduce a heritage brand to a new generation of shoppers?
Speaker BI'm of two minds about that.
Speaker BI love the substack.
Speaker BI spent some time yesterday reading it and like, I mean I personally love the substack, but I am absolutely not an Ann Taylor prospective customer.
Speaker BSo the fact that they talk about it being their annifesto like, I don't know.
Speaker BIf working women like dad jokes, then I think it's an awesome move for them.
Speaker BBut I haven't done the market research on that, so I don't know.
Speaker BBut again, I think between both JCPenney kind of making a stir, going after a competitive category, Ann Taylor reintroducing itself in a bold way using a kind of hot new marketing channel to do it substack.
Speaker BI think we're seeing these brands kind of try new ways to introduce or reintroduce themselves to their audience.
Speaker BWhether Ann Taylor's specific effort is going to pay off or not, I'm not sure.
Speaker BBut I do kind of think there's this trend around people dressing up to be at work a little bit more than they did a couple of years ago.
Speaker BSuits are back for guys, I assume the equivalent for women and the Fact that, you know, a lot of younger women in the workplace these days, they probably went shopping to Ann Taylor with their moms when they were younger.
Speaker BAnd so I think the trick Ann Taylor needs to pull off is to kind of be a mom brand that also appeals to younger people.
Speaker BThe way New Balance, I think, has succeeded at that.
Speaker BBut it is not easy for a brand to do that.
Speaker BBut if between like the refreshed styles and kind of this kind of new attitude that they've kind of adopted in the substack and the other marketing channels, I think it gives them a fighting chance to do it.
Speaker BBut I don't know that I think it's a automatic home run.
Speaker BYeah, yeah.
Speaker AI think I'm conflicted on it, too.
Speaker AAnd the point, I think that is the strongest in support of it on the pro case is what you said in terms of, like, for every trend, there's a counter trend.
Speaker AYou know, first we had the athleisure wave, and now it's swinging back.
Speaker AAnd I've had a number of people tell me over the years that they miss and tailor specifically for what it used to provide.
Speaker ABecause what they used to provide is hard to get.
Speaker AIt's hard to find.
Speaker ASo is it a well timed comeback?
Speaker ANumber one, I think.
Speaker AI think, yeah, I think it's well timed.
Speaker ALike it possibly is very well timed.
Speaker AIs it taking steps to generate the right interest?
Speaker AYeah, I think so, for the most part.
Speaker AI mean, Joe Laszlo, big fan of their substack.
Speaker AI mean, there you heard it here, folks, so go check it out.
Speaker ABut, you know, at the end of the day, that's not enough.
Speaker AIt's still going to come down to great merchandising, great product, great store and digital experiences to win people back, because that ultimately is where your money is made.
Speaker AMarketing is nice, but you have to deliver on the goods, too.
Speaker AAnd so that's what it's going to come down to.
Speaker AAnd that's going to take, you know, great efforts, quarter over quarter over quarter.
Speaker AAnd, you know, the market campaigns will help, but you got to deliver on the promise.
Speaker BYeah.
Speaker BI think it's also interesting that they're kind of broadening their value proposition a bit, which can be good, but can also be dilutive.
Speaker BRight.
Speaker BI mean, Ann Taylor, for years was where you went to get your work attire, not so much your leisure attire.
Speaker BAnd part of the rebrand and the relaunch, the reintroduction, is we can, we can dress you on the weekend as well as during your 9 to 5 or 9 to 6 or whatever.
Speaker BIt is.
Speaker BAnd again, I think on the one hand, great, why not, like, expand the merchandise selection, get people in?
Speaker BBut on the other hand, that's also not what generations of women looked to Ann Taylor to do.
Speaker BAnd so it risks kind of maybe watering down some of their historic strength by.
Speaker BBy trying to get into other.
Speaker BOther parts of a women's.
Speaker BA woman's wardrobe.
Speaker AYeah, and that's a great point, too.
Speaker AAnd there's a lot of competition, a lot of competition in that space.