BK PR Stunts, Kohl’s Deal Bars & Why You Should Learn How To Say ‘Smart Store’ In French | Fast Five


In this week’s Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, Chris and Anne were live from eTail West in Palm Springs as they discussed:
- Carrefour signing a sweeping strategic partnership with Vusion to digitize all of its hypermarkets and supermarkets in France by 2030 (Source)
- Kohl’s rolling out its new Deal Bar concept to all 1,100+ stores nationwide (Source)
- Walmart launching Scintilla In-Store, a new real-time mobile data platform for supplier field reps (Source)
- Gap Inc. officially launching Encore, a unified cross-brand loyalty program spanning Old Navy, Gap, Banana Republic, and Athleta (Source)
- Burger King President Tom Curtis personally fielding calls and texts from customers at his work number (Source)
There’s all that, plus mysterious ghost sightings, Thin Mints in the freezer, and a nerd laugh that Anne was not quite ready to deliver on camera.
Music by hooksounds.com
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Speaker Blistening to Omnitalk's Retail Fast 5, ranked in the top 10% of all podcasts globally and currently the only retail podcast ranked in the top 100 of all business podcasts on Apple Podcasts.
Speaker BThe Retail Fast Five is the podcast that we hope makes you feel a little smarter, but most importantly a little happier each week too.
Speaker BAnd the Fast 5 is just one of the many great podcasts you can find from the Omnitok Retail Podcast Network alongside our Retail Daily Minute which brings you a curated selection of the most important retail headlines every morning and our Retail Technology Spotlight series which goes deep each week on the latest retail technology trends.
Speaker BIt's 2-25-2026.
Speaker BI'm one of your hosts, Ann Mazinga
Speaker Aand I'm Chris Walton and we are
Speaker Bhere on the road again bringing you some of the most important topics that are top of mind from retailers coast to coast.
Speaker BKicking things off this week at iTelwest in Palm Springs.
Speaker BThis has been a pretty exciting week out here at Itel West.
Speaker BWe've both been on stage already.
Speaker BYesterday I kicked off the keynote for the event with Walmart's EVP of fashion, Denise Incandela.
Speaker BYou wrapped up the day yesterday with Experian.
Speaker BWe have also been releasing some really incredible interviews, one on one interviews here thanks to Net Elixir with the likes of Kristen Shane at rei, Chief Merchandising Officer there, Denise and Candela, the EVP at Walmart who I mentioned.
Speaker BAnd we have even more coming up today, including David's bridal CEO Kelly Cook.
Speaker BSo lots more to come.
Speaker BChris, what's been your like read on the vibe at Etail so far?
Speaker BWhat have people been talking to you about?
Speaker AYeah, I'm curious.
Speaker AYeah, I mean we've both been so busy we haven't even really had a chance to confab about that.
Speaker AAnd you know, from my perspective, like, you know, Etail seems a lot busier than it's ever been.
Speaker AI mean the expo hall is more crowded than I can remember it.
Speaker AThe hallway leading into the expo hall is more crowded than I can remember.
Speaker AIt just seems like there's a lot more people here at this conference.
Speaker ASo this conference is kind of, kind of coming into its own is is what I would say.
Speaker ABut you know, it's definitely the other point I make.
Speaker AIt's definitely an E commerce focused conference.
Speaker ALike you know, walk in the expo hall, it seemed like there are a lot of people doing very similar things in the E commerce space particularly.
Speaker ASo you know that was, that was, that's kind of my take on it so far.
Speaker ABut what do you think?
Speaker BYou know, I've actually been hearing more of the opposite.
Speaker BI feel like it's been a lot of conversation about, you know, one, how people are discovering product.
Speaker BBut then like when I talked to Kristen Shane yesterday, I talked to Denise.
Speaker BIt's really about figuring out how to create an experience that once people are searching for, maybe starting their search online, really making sure that they're working on content, they're working on store formats that are consistent with the vibe that people are getting online.
Speaker BAnd so to me it's been, you know, I've been hearing a lot more about like how they're trying to unify all of those experiences and, and the teams Inside of the retail organizations too, that's been another big topic that a lot of people here have been talking about is, you know, as we start to deploy AI in more of the operational functions of each of the businesses, how they're working together to kind of design this new way of working and new kind of culture to start to see the value from tools like that both in store and online.
Speaker BSo it's been a pretty, pretty exciting time so far and lots of experimentation going on.
Speaker BSo that's been my most exciting takeaway for sure.
Speaker AYeah, AI is literally everywhere too.
Speaker AIt's like in every.
Speaker AI sat through a lot of sessions yesterday too, which I don't always get to do at these conferences.
Speaker AAnd yeah, AI was palpable.
Speaker AAnd for those watching on, for those watching on video, it looked like you had a ghost go behind you who just walked behind you there.
Speaker BI didn't see them, so maybe it was a ghost.
Speaker AOh my God, it's a.
Speaker AYou've got a ghost in your hotel.
Speaker ALiterally somebody just walked behind you.
Speaker AIt was crazy.
Speaker AAll right, well, in this week's Fast 5, we've got on that note, in this week's Fast 5 we've got news on Burger King putting its president's actual phone number into customers hands.
Speaker AMaybe I just can't see things.
Speaker AI can't even read this.
Speaker AThis headline read, Kohl's rolling out its new deal bar to all 1100 plus stores.
Speaker AWalmart giving supplier field reps a powerful new deal.
Speaker APowerful new not Newell new real time store data platform.
Speaker AAnd Gap Inc.
Speaker ALaunching a bold new cross brand loyalty program called Encore.
Speaker ABut we begin today with what could be big, huge retail news out of France and France.
Speaker BHeadline number one.
Speaker BAccording to a joint press release, Carrefour, one of the world's largest food retailers with over 500,000 employees globally and 91.5 billion euros in 2025 revenue, has signed a strategic partnership.
Speaker BVusion, one of our regular Omnitoch partners.
Speaker BSo excited to share this great news about this partnership.
Speaker BCarrefour is using the Vusion Group's technology to digitize all of its hypermarkets and supermarkets in France by 2030 as part of its Carrefour 2030 plan.
Speaker BThe deployment covers three core technology layers.
Speaker BThe Vusion IoT infrastructure for real time price updates and light guide to pick light guided pick to light employee assistance, Edge sense, Bluetooth connected smart rails for automatic product geolocation to optimize e commerce order prep and shelf restocking and Captana AI micro cameras that continuously detect out of stocks, price discrepancies and planogram errors.
Speaker BCarrefour will join Vision Group's international advisory board helping to define future technology standards for the sector.
Speaker BThe two companies will also co develop a quote, next retail experience center and quote focus on AI agentic commerce and in store data activation.
Speaker BThis follows Vision Group's large scale deployment with Walmart in the US making Carrefour the first major European retailer to commit to the full fusion platform at scale.
Speaker BChris, I have to know, what does the Carrefour Fusion partnership mean for the global trajectory of smart store technology and what should US retailers be taking away from this?
Speaker AOh man, that's a really great question.
Speaker AReally heady question to start off the podcast.
Speaker AI mean to me it shows that we are very, very close to the dream, which is why we actually started Omnitalk back in the day.
Speaker AIt was like talking about the dream of a smart store becoming a reality.
Speaker AThat's what this announcement tells me.
Speaker AThat's why we're leading with this announcement in my opinion, because it's big and the best analogy I can use to describe how I'm thinking about this is it's like a cocktail.
Speaker AAnn, you and I like a good cocktail.
Speaker AWe know the ingredients of said cocktail.
Speaker AWe know what the ingredients are at least Walmart and care for do you know, they have a good idea of how they're going to mix the cocktail.
Speaker ABut now it's all about finding that right mixture of the cocktail for each individual retailer's tolerance because as we all know, we all have different tolerances for cocktails.
Speaker ASo with that said, I think smart stores are definitely coming.
Speaker AThis is the signal to that.
Speaker AAnd setting up your operations atop a smart store platform is going to become a major point of differentiation and therefore US retailers need to be experimenting with their own version of this type of thing faster than they probably are.
Speaker AThat's my take.
Speaker BYeah.
Speaker BI mean I think it goes back to what have we been hearing time after time from retailers.
Speaker BIt's in order to adopt any of this new technology to see the value of it, they have to focus on retail fundamentals from which to build off that build that technology off of.
Speaker BAnd I think with this fusion deployment they have better inventory visibility right away.
Speaker BIt allows them to have more efficient operations processes and there then become more revenue opportunities with some of the in store media that they talked about like the shelf shelf rails from this deployment.
Speaker BI think once that's set in motion you hopefully have more revenue then to invest in the technology that you want to roll out.
Speaker BIn other areas of the store more time, most importantly for your associates to be able to learn how to use this new technology and then you know how that will help them be more efficient and that all trickles down to, you know, how it helps the customer.
Speaker BSo I my question for us retailers is who is the next one that we're going to be able to see starting to adopt this technology store wide after Walmart.
Speaker BWhat what does that look like in in the US market?
Speaker BSo I don't know if you have any bets, but.
Speaker ANo, no, no bets on.
Speaker ANo, no bets right now.
Speaker ANo bets right now.
Speaker ASo yeah, so let's keep rolling the headline number two Kohl's plans to launch a deal bar in all 1100 plus stores.
Speaker AAccording to Retail Dive, Kohl's last introduced the deal bar to all of its stores.
Speaker AA front of store curated collection of Items priced under $10 including gifts, seasonal selections, everyday essentials and kids activities.
Speaker AThe concept launched in early February and has already cycled through super bowl party supplies, Valentine's Day and Easter themed merchandise with assortments refreshed throughout the year.
Speaker AGimme Credit Analyst.
Speaker AGimme Credit Analyst.
Speaker AWow.
Speaker AShout out to him.
Speaker AEvan Mann told Retail Dive the deal bar is, quote, a clever idea that might help spur some impulse buying, but I don't believe it will move the needle in any meaningful way.
Speaker AEnd quote.
Speaker AAnd is the Kohl's deal bar a smart value play or is it just a tired old concept with a different name from a struggling retailer?
Speaker BLook, it's definitely not a new play, but there's a reason that we're seeing everyone from Advanced Auto Parts to Nordstrom Rack to now Kohl's putting impulse deals near the entrance.
Speaker BIt does drive sales.
Speaker BThe data supports that.
Speaker BBut is it enough sales to save the brand?
Speaker BNo.
Speaker BWhat I'm hopeful that this may indicate here for Kohl's is that they're starting to have a more clear point of view on what the store design will look like in future Kohl's stores where you know what the what they're going to want this to look like because if you do look at the photos like it looks clean, it looks fresh.
Speaker BAnd I think that the rest of the Kohl's store could use, could use some of this inspiration.
Speaker BSo my hope is that they see the sales lift that they get from this deployment and they start to see and think about what that might mean if they start to rethink the entire store design at that point because they're losing a lot of customers to places like Walmart as We heard from Denise and Candela yesterday, and I think if Kohl's wants to steal back share, you know, they're going to have to move beyond this deal spot and really think about what the store shopping experience looks like to compete with the Walmarts that are being remodeled everywhere and really, really starting to pull their customers.
Speaker BBut what do you think?
Speaker BI have an idea, but my guess is that.
Speaker BThat this is not going to be enough in your mind to save Kohl's.
Speaker ANo.
Speaker ASo.
Speaker ASo wait, I want to make sure.
Speaker ASo do you think it's a good move or do you think it's just like, you know, kind of.
Speaker AYou do.
Speaker AYou do.
Speaker BSo I think it's going to show a sales lift.
Speaker BAnd my hope, as I said, is that, you know, this starts to prove out to Kohl's the, The need for investing in what the rest of the store experience looks like and cleaning that up so that they can compete with.
Speaker BWith people like Walmart who are redesigning stores and the store experience.
Speaker AWow.
Speaker AThat.
Speaker AThat's.
Speaker AYes.
Speaker AYeah.
Speaker ASo you're right.
Speaker AYou do know what I'm going to say on this?
Speaker AI mean, that, to me, is a big assumption if that's where it's going to lead.
Speaker ABecause if you need to do this to help design your future store, you're.
Speaker AYou're definitely struggling.
Speaker AYou know, I got to get to Kohl's to check this out, number one.
Speaker AAnd, like, I'm curious, like, how it works, even with their pricing scheme.
Speaker ALike, what is everything?
Speaker AOriginally $40, but now it's under $10 because it's 70% off.
Speaker ALike, I can't even fathom how that works from a merchandise standpoint.
Speaker ABut the other thing about it to me is like, yeah, at the end of the day, everybody needs a seasonal position on merchandising.
Speaker ASo I guess if this is helping you to do that, Kohl's 100%, yes, do it.
Speaker AIs it going to turn the tide, though?
Speaker ANo, because you should already be doing that.
Speaker AThat should already be in your base.
Speaker ASo I don't think.
Speaker AI don't.
Speaker AI don't see this as a. I don't see this as a.
Speaker AAs a sizable move in any way, shape or form.
Speaker BYeah, I mean, I think if there it is a positive move, is it going to be a turnaround?
Speaker BI think that's.
Speaker BThat for the.
Speaker BAll the reasons you just said we'll have yet to see.
Speaker BBut.
Speaker BBut it is showing some, Some momentum or some movement forward in a right direction.
Speaker BSo, yeah, it's up to the team at Kohl's to see where they, where they take it after this.
Speaker BAll right, let's move on to headline number three.
Speaker BWalmart plans to equip supplier field reps with real time store level data via Scintilla in store.
Speaker BAccording to chain storage, Walmart Data Ventures has launched Scintilla in Store, a mobile platform for supplier field representatives that unifies real time inventory data, actionable metrics, modular shelf information and supplier assigned tasks in a single app.
Speaker BThe platform builds on Walmart's Scintilla ecosystem, formerly Luminate, which was launched in 2021 and is a reimagined version of Volt systems technology which Walmart acquired in 2022.
Speaker BKey capabilities include real time identification of items that are running low, the ability to correct inventory discrepancies from shelf quality shifts during busy periods, and planogram compliance checking, all from the field reps mobile device.
Speaker BFuture updates will include AI driven task prioritization and deeper integration across in store systems.
Speaker BThe Coca Cola company called it, quote, redefining our operations in Walmart stores.
Speaker BEnd quote.
Speaker AWow.
Speaker BCiting improved efficiency and data driven decision making.
Speaker BChris, what does Scintilla in Store say about Walmart's broader data strategy?
Speaker BAnd should other retailers be watching this closely?
Speaker AAnd to answer your question, I find this headline scintillating.
Speaker AIt is Scintilla.
Speaker AI think it's such a smart move from Walmart.
Speaker AIt is just so, so, so sharp.
Speaker AI mean, you look at it, labor's getting more expensive, but the suppliers are out there and they want this data, they crave this data.
Speaker AAnd if something isn't right on the shelf, the suppliers are going to deploy people to fix it quickly.
Speaker AAnd I can give a personal example of this, a personal anecdote.
Speaker AWhen I was running frozen food at Target, this was back in like 2008, 2009, we had this large.
Speaker ADo you remember Bertolli frozen meals?
Speaker AYou guys ever eat Bertoli frozen meals?
Speaker AWell, we had this huge reset.
Speaker AThey had just launched all these new products and for whatever reason, I don't remember what it was, but we set the planogram in reverse.
Speaker AAnd so like all,ousand plus stores got the planogram in reverse and there was no way for Target to fix it because the way you do your big planogram resets is you get one shot at them.
Speaker AOtherwise the labor goes to some other planogram reset in some other part of the store throughout the year.
Speaker AAnd so I said to Unilever that runs Bertoli, I was like, we're stuck.
Speaker AWe can't do anything.
Speaker AAnd they're like, we're gonna fix it, we're gonna go in, we're gonna pay for it, we're gonna get it fixed because it's that important to us.
Speaker AAnd so this kind of idea unlocks that on a tremendous scale.
Speaker ASo basically Walmart has just unlocked a thousand Bertoli examples and shell fixes throughout their entire organization.
Speaker ASo that tells me that Walmart is very smart about their data strategy and buying into the idea that all boats rise with the tides in this new age of commerce.
Speaker AAnd this is also even, and this is crazy, this is also even before AI gets a hold of this.
Speaker AImagine what you can do when you unlock and share data like this and you create the tools with AI to make the process even more efficient.
Speaker ASo.
Speaker AGot it.
Speaker AI love this headline.
Speaker BYeah, I mean I think the thing, the other thing that was announced this week, Chris, that supports the, this is Walmart's 72% grocery penetration right now in the US and that what you just described is going to be so critical to them continuing on that path and making sure that they have the product when and where the customers are looking for them, when and where Walmart associates are pulling products.
Speaker BLike if they don't have the data, they don't have the product in stock and it's not just in food.
Speaker BI mean we, I talked to Denise in Candela yesterday and just hearing like the fashion that they're blowing through all the apparel like all of these categories within the store now having, you know, as you always say Chris, the same sheet of music to work off of and knowing exactly where, who to deploy in what sectors to fix and make sure that the product is in stock and on shelves for the growing number of Walmart customers.
Speaker BI think like, like we've said everyone wins here.
Speaker BSuppliers sell more things, are more efficient at Walmart.
Speaker BThey stay in stock for new and returning customers and, and contest customers at the end have continually great experiences shopping the brand.
Speaker BSo I applaud Walmart for yet another smart strategic operations move with this.
Speaker AYeah, the one caveat is it could unleash Pandora's box into the Walmart store.
Speaker ALike you don't want to have all of your suppliers coming in all the time willy nilly trying to fix things and update planograms and you know, make sure everything's looking good.
Speaker ASo, so Walmart's going to have to think about that on the backside.
Speaker ALike in terms of how do you control this, how do you put processes around it to manage it?
Speaker AYou know, does everyone get this data or do you have to buy into it to, you know, acquired it to a certain level and then get the permission to go in and take action on it?
Speaker ALike I'm sure Coke, who you know, you cited in the headline, I'm sure they're one of the vendors that has that permission.
Speaker ABut like, you know, does, does Joe Smo almond butter brand get that same permission?
Speaker AI don't know, but you probably do want them in there.
Speaker ABut you've got to, got to keep tight controls on that too.
Speaker AAll right, headline number four.
Speaker AGap Inc. Has launched Encore, a new cross brand loyalty program spanning Old Navy, Gap, Banana Republic and Athleta.
Speaker AAccording to Retail Touchpoints, Gap Inc. Officially launched Encore on February 24, 2026, which is a rebranded unified loyalty membership across all four of its core brands.
Speaker ABuilding on a house file of nearly 40 million active members, Encore introduces three tiers.
Speaker ACore Premier and All Access.
Speaker AI always love its three tiers.
Speaker AIt's never like seven tiers or 13 tiers.
Speaker AIt's always three.
Speaker BThat's just your, that's the business school motto, right?
Speaker BYou always have to break things out into three.
Speaker BIt's probably coming from someone, one of your peers at your business school.
Speaker AYeah, it's a consultant thing.
Speaker AYou give them two options that are good and one that's horrible.
Speaker ASo that's kind of what they're doing here.
Speaker AProbably.
Speaker AMost likely.
Speaker ABut anyway, they're introducing three tiers with the updated earning thresholds, extended returns, birthday bonuses and new Encore Master, and a new Encore MasterCard that earns five times your points at Gap Brands and three times on eligible apparel purchases elsewhere.
Speaker AThe program leans heavily into experiential rewards as well, which means exclusive fashion drops, early access to product launches and entertainment experiences.
Speaker AReflecting Gap's recent appointment of a Chief Entertainment Officer In January 2026, existing loyalty members are automatically transitioned with prior points carrying forward.
Speaker AAnd all four brands share a single points bank, giving Gap a unified cross brand view of consumer and customer spend.
Speaker AAnd what do you think of Gaps Encore launch?
Speaker AIs this the loyalty play that finally gives the brand portfolio a genuine growth engine or is it just glossed up loyalty points?
Speaker BI, I don't know that we will.
Speaker BI don't know yet.
Speaker BThat's the question.
Speaker BI do love this.
Speaker BAs a loyal Gap customer, I do love this.
Speaker BFor the points consolidation.
Speaker BIt never made sense to me that there were three different credit cards and three different loyalty programs.
Speaker BYou had Gap cash that you could use at some but you couldn't.
Speaker BLike you're all you're all feeding into one larger Gap Inc.
Speaker BSo number one, I think that, you know, while it's just a loyalty program for now, my hope is that this means consolidation in other areas of the store and just making it one unified brand that I can shop.
Speaker BAnd the credit card is another good example, like having one credit card that you can use across brands and gain five times more points.
Speaker BBecause those points really do add up and I've been using them for a long time, so I'm really excited to see them all come together.
Speaker BI also think that it could encourage some crossover in.
Speaker BMaybe I'm an Athleta shopper, but I've never shopped at Old Navy.
Speaker BBut now I have these points that I can use across all the labels.
Speaker BIt might prompt me to go into a store that I maybe haven't been to in a while, like an Old Navy or like a Gap.
Speaker BSo I think, you know, all boats rise, right?
Speaker BIf, if customers are keeping their money in the family, they're, they're driven to try another Gap banner instead of going to another store.
Speaker BI think this could lead to probably some slower but some positive growth for, for Gap Inc. And that's on the, the loyalty part.
Speaker BThe fashion tainment component.
Speaker BI'm still kind of pausing on that one.
Speaker BI'm going to reserve judgment until I see what really happens with the new ex Paramount woman leading that up.
Speaker BSo we'll see.
Speaker BI'm going to reserve judgment on that.
Speaker BBut for now, I really like the combined loyalty program part of this, but how about you?
Speaker AYeah, I think that's a great, I think those are great points.
Speaker AI mean, I think, you know, at the end of this is just good smart retailing, you know, and I think back to having worked at the brand too, I thought, you know, I never thought about this until you just mentioned it.
Speaker AYou know, I think, you know, if you look at Gap 20 years ago, there was, there was a good cohesion across all those brands.
Speaker ALike, I felt like people knew that the same company was running all of them, and I feel like that's kind of died off a little bit.
Speaker AAnd to your point, it is a very frustrating experience to have to use different credit cards at all the different brands.
Speaker AAnd, and why is that?
Speaker ASo if that's what they're going for here, I think it's, it's a big win and it potentially does get me cross shopping more and makes it easier for me too, and makes me more.
Speaker AHave more affinity to the brand.
Speaker ABut I'm with you.
Speaker ALike, I, I'm not buying into the entertainment connection just quite yet.
Speaker AI think there's a lot more proof that needs to be put into that pudding, so to speak, because that's just something that's really hard to scale.
Speaker AIt's really hard to make it impactful to a large degree to a large number of consumers.
Speaker AYou, you've got to really figure out the marketing side of that.
Speaker ASo, so I'm, I'm hesitant on that, but I think it's just, it just seems like a good, smart move.
Speaker BAll right, well, let's close it up with headline number five, Burger King President Tom Curtis is taking calls and texts from customers.
Speaker BAccording to the nation's restaurant news, starting February 17, Burger King President Tom Curtis was personally fielding calls and texts from customers at his work phone number, which we are giving on this podcast, 305-874-0520 for at least four hours every day, including nights and weekends.
Speaker BCurtis, who Leads Burger King, U.S. and Canada, said the initiative will run intensively for two weeks with calls recorded for a marketing campaign and then continue on a lighter schedule indefinitely with other leadership team members rotating in.
Speaker BBK has outperformed the broader fast food sector for nine of the past 12 quarters, with US same store sales rising 2.6% in Q4.
Speaker BThis initiative builds on the successful Whopper by you platform, which has won over women and Gen Z customers since its July 2025 launch.
Speaker BCurtis said the goal is to find priority areas across the restaurant experience, technology, image, accuracy and marketing, and that feedback will directly inform franchisee remodel decisions and value platform adjustments.
Speaker BChris, this is also the A and M Put yout on the Spot question.
Speaker BA and M wants to know when a senior executive personally fields customer complaints.
Speaker BHow do you ensure that you're both role modeling customer centricity while not overreacting to loud squeaky wheel one offs?
Speaker AOh wow.
Speaker AThat's a really, that's a really thoughtful question.
Speaker AWow.
Speaker AYeah.
Speaker AI mean, having done this firsthand, like I can remember as a district manager at Target, I would oftentimes have to field customer complaints that made their way up to me.
Speaker AAnd you know, sometimes you're just like, you're just listening, you know, you're just listening and you can't act on everything.
Speaker AAnd that's because you'll drive your teams absolutely crazy if you do that.
Speaker ASo I think, you know, my advice to Mr. Curtis would be listen, be empathetic and then, you know, take notes and process everything that you took away from each of these phone calls and have a system for recording it and Recapping it and finding the themes that matter most.
Speaker AAnd then, you know, have an outlet to discuss them with your team, too.
Speaker AOf like, here's what I heard.
Speaker ADo you feel like this is in line with other things you all are hearing?
Speaker AAnd then it sounds like he's going to broaden this out throughout the organization, too, for further to.
Speaker AIn an attempt to put people in further connection with the customers directly, too.
Speaker ASo I think, you know, you got to design the process around it, but for both him and then for the other Burger King team members that end up doing this as well.
Speaker ASo, I mean, I just, I think it's a brilliant, brilliant move here too.
Speaker AI mean, you get.
Speaker AIt puts you close to the customer.
Speaker AYou get the pr.
Speaker AYou also align your whole organization around the customer being important.
Speaker ALike you can imagine.
Speaker AYou can imagine some of the execs out there fielding phone calls.
Speaker AIt's enough just to try to get them to work in stores.
Speaker AYou know, that's hard enough.
Speaker ABut to.
Speaker ATo get them fielding phone calls, like, that's a pretty bold move.
Speaker AAnd so, you know, I've always said on this show that I'm a big advocate of working in the store, of working in the call centers.
Speaker AI think those should be mandatory activities.
Speaker ASo kudos to Mr. Curtis for eating what he cooks.
Speaker AAnd that's my big takeaway on this.
Speaker BYeah, I mean, I, I agree.
Speaker BI love the ideas.
Speaker BThe idea of executives spending more time in front of the customers or on the phone with them, I will always be a proponent of that.
Speaker BBut this is but 100% a marketing play and a really smart marketing play.
Speaker BThat's what this is more than anything else.
Speaker BDo I think this is going to be a thing ongoing beyond two weeks from now, maybe to get a sound bite from a customer and then turn that into a campaign to say, Joe, you know, wanted more whopper sauce on the side.
Speaker BSo now we have a new product because they show that they're listening to their customers.
Speaker BSo wonderful, brilliant marketing strategy.
Speaker BDo I think this is really the.
Speaker BThe key to executives hearing and responding to what the.
Speaker BThe actual Burger King customer thinks for an ongoing basis?
Speaker BNo, I don't.
Speaker BI think they're going to get much more value from actually being in the stores, having executives work a shift in the store, maybe listening to a few phone calls here and there.
Speaker BBut this is 100% a really smart.
Speaker BAnd when Adweek gives awards at the end of the year, this is going to be a campaign that absolutely.
Speaker BI think customers are going to love it and they'll get more, more traffic to Burger King because of it.
Speaker BBut is this like, is this the we're listening to our customers ploy and we're going to make our, our executives listen to them?
Speaker BNo, no, no.
Speaker ASo you don't, you know, you think a year from now he's not doing this anymore.
Speaker AThat's your two weeks.
Speaker BNow he's only doing this for two weeks and then he's going to do it on a, a random basis.
Speaker BLike, no, this is a hundred percent.
Speaker BYou're in a two week marketing, you know, experience.
Speaker BAnd then, then we're gonna figure this out.
Speaker BLike I said, he could be in the stores.
Speaker BThat, that would be great if that comes with this.
Speaker BI just, I don't see that happening.
Speaker AWell, if that happens, then I hate it because then you're just, then you're just pissing me off as an employee.
Speaker AI'm like, if you're gonna do this, stick by it, make it, make it part of the culture.
Speaker AThat's, that's my take, but wow.
Speaker AAll right, hot take coming in from Ann at the end of the show.
Speaker BAll right, let's close it out and go to the lightning round.
Speaker BChris, first question to you.
Speaker BSix year old Daisy Scout Pim Neal from Pittsburgh, Pennsylvania is likely to continue and has already set a national record by selling over 117,000 boxes of girl Scout cookies in a single season.
Speaker BWhat flavor should you come across?
Speaker BLittle Pim.
Speaker BWould you buy Little Pim?
Speaker AShout out to Little Pimp.
Speaker AIs it Lil Pim like li or Apostrophe?
Speaker AL like Lil Pim.
Speaker AJust no, just little.
Speaker AAll right, okay.
Speaker BDaisy Scout.
Speaker AYeah, yeah, she's, she's selling Girl Scout cookies.
Speaker AAll right, that's fine.
Speaker AYou gotta wait a few years.
Speaker AThin Mint and for sure the Thin Mint.
Speaker AIn fact, it's funny you should ask this question because I got a box of Thin Mints for my birthday on Sunday.
Speaker ASo yes, Thin Mints were.
Speaker AThin Mints are a huge win in my household.
Speaker AI put them in the freezer, get them cold, and then I eat them.
Speaker ASo good.
Speaker ASo good.
Speaker AAll right, number two, Survivor is about to enter its 50th season.
Speaker AWhat's your relationship with Survivor?
Speaker AI don't think I've ever talked to you about this.
Speaker BI've never been a Survivor watcher.
Speaker BI know that's sacrilege to some, but have you watched an episode very first?
Speaker BOh, yeah, I watched the.
Speaker AI've never seen an episode, but it's
Speaker Bbeen a really long time.
Speaker BAnd I mean, congratulations.
Speaker B50 seasons is in this day.
Speaker BAnd age is pretty remarkable.
Speaker BSo I guess my relationship is.
Speaker BI'm.
Speaker BI'm in awe of the.
Speaker BThe continuation of the series.
Speaker BAnd, yeah, it's 50 seasons.
Speaker BWhat show has gone that far?
Speaker BI don't know.
Speaker BAnother.
Speaker ASo does that mean they're, like, putting people through, like, survival seasons twice a year then?
Speaker ABasically because the show's been on, like, 25 years, right?
Speaker AYeah.
Speaker BWow.
Speaker AYeah.
Speaker BPretty impressive.
Speaker BAll right, Chris, question number three.
Speaker BTeam USA invited FBI director Cash Patel to celebrate in their locker room following the team's historic Olympic win over Canada this past week.
Speaker BIf you were on the Team USA hockey team, which living, famous person would you have invited into the locker room for a post win celebration?
Speaker AOh, wow.
Speaker AThat's a.
Speaker ASo living.
Speaker ASo I think he's still alive, and he probably was there, knowing him, but Michael Ruzzion, he's got to be there, you know, from Miracle on Ice.
Speaker AAnd then I'd go, herb Brooks.
Speaker AThen I was thinking, like, herb Brooks, but he's dead.
Speaker ASo I'd go Kurt Russell for the symbolism, you know, because he played her Brooks, you know.
Speaker BYeah.
Speaker AIn the movie.
Speaker ASo I'm kind of surprised he wasn't there.
Speaker AMaybe he was, and we just didn't hear about it.
Speaker BYou was doing the Mick Ultra commercials on the side, so he was probably there in Milan shooting those for something else, so.
Speaker AOh, was he really?
Speaker AI missed that.
Speaker AMick Ultra.
Speaker AMatt Kurt Russell, chilling milk Ultra.
Speaker AAll right, this is gonna be a good one.
Speaker ARobert Carradine of Revenge of the Nerds fame passed away.
Speaker ACan you give our loyal omnitok fans your best nerd laugh?
Speaker BOh, what does he do?
Speaker BLike.
Speaker BLike some.
Speaker BSounds like he's, like, breathing.
Speaker BPretty.
Speaker APretty close.
Speaker AYeah.
Speaker AGive it a shot.
Speaker APretty close.
Speaker BNo, that's enough.
Speaker BThat's all I'm giving.
Speaker AThat's all we get is one place.
Speaker BYeah, you're in a.
Speaker BYou can do the.
Speaker AYou're in a public place.
Speaker AAll right.
Speaker AHence all the.
Speaker AAll the ghosts walking behind you.
Speaker AAll right.
Speaker AToday's podcast was produced with the help and support, of course, from Ella Sirjard.
Speaker AElla, come on in here.
Speaker AWhat won this week for you?
Speaker AWhat was the headline that caught your fancy this week?
Speaker AI have no idea which way you're gonna go.
Speaker AYou're go bk.
Speaker AYou're have it your way, Ella.
Speaker CYes, absolutely.
Speaker CAnd I'm kind of hitting myself because, Ann, after hearing your points about this is a smart marketing play.
Speaker CLike, it got me.
Speaker CI'm out here being like, oh, Tom Curtis himself.
Speaker CHe's the winner.
Speaker CI love how personal it is.
Speaker CAnd I would pay to be a fly on the wall to hear all these discussions that people have.
Speaker BYou should call.
Speaker BFour hours every day is open.
Speaker BThe hotline's open.
Speaker BWe gave you the number.
Speaker BI report back, maybe I will.
Speaker CYou know what?
Speaker CI don't know what I would say about Burger King now.
Speaker CI've never had, you know, a bad experience there with my big burger, but, you know, I just think it was so nice and personal and sort of inspiring in my notes.
Speaker CBut now after hearing you, I'm like, you know, what if he's gonna stop after two weeks?
Speaker CI don't know.
Speaker CGreat market.
Speaker BHe's got to run a major company there.
Speaker BIs that, you know, part of it, too?
Speaker BSo, yeah, as long as you're.
Speaker BThey're being fielded by someone.
Speaker AYeah, except that's first.
Speaker AFirst I was thinking, like, four hours a day.
Speaker AThat's a lot.
Speaker ABut then I was like, well, you're the president of a company.
Speaker AWhat other job do you really have?
Speaker AYou.
Speaker AIf you have a good team of people underneath you, you should just be out listening to the customer every single day.
Speaker ASo I was like, yeah, that's.
Speaker AYou know, maybe.
Speaker AMaybe this could work.
Speaker AElla, I love the quote, too.
Speaker AI've never had an experience with a big burger.
Speaker AThat was great.
Speaker AWhat a great line.
Speaker AQuote of the show.
Speaker AQuote of the show to end the show.
Speaker AAll right, happy birthday today to Tia L. Leone, Mark Moses, and to Gomez Adams son.
Speaker AFor those of you that may not be familiar, Sean Asin of Goonies fame.
Speaker AAnd remember, if you can only read or listen to one retail blog in the business, make it Omnitok only retail media outlet run by two former executives from a current top 10 US retailer.
Speaker AOur Fast Five podcast is the quickest, fastest rundown of all the week's top news.
Speaker AAnd our daily newsletter, the Retail Daily Minute, tells you all you need to know each day to stay on top of your game as a retail executive and also regularly feature special content that is exclusive to us and that Ann and I take pride in doing just for you.
Speaker AThanks as always for listening in.
Speaker APlease remember to like and leave us a review wherever you happen to listen to your podcast or on YouTube, you can follow us today by simply going to YouTube.com omnitalkretail so until next week, and on behalf of all of us here at omnitalk, on behalf of Anne, producer Ella, and myself, as always, be careful out there.





