Best Strategic Turnaround - Who Pivoted Successfully? | Fast Five Shorts
Chris, Anne, and Chad Lusk from A&M Consumer and Retail Group recognize 2025's best retail turnarounds in this segment sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.
Both Anne and Chris praise Macy's focus on core stores, private brand investment, and Tony Spring's shoe department service improvements, while Chad celebrates Gap's viral marketing comeback with KATSEYE bringing cultural relevance. Can advertising alone save a struggling brand, or does execution matter more?
For the full episode head here: https://youtu.be/ApiGWRByxIY
#macysturnaround #gapmarketing #tonyspring #strugglingretailers #brandrevival #retailstrategy #KATSEYE
Best strategic move from a struggling retailer.
Speaker AAnd let's go to you first.
Speaker BI picked Macy's for this one.
Speaker BI thought that they closed down a lot of their small format stores.
Speaker BThey seem to really be shifting focus again this year on what makes Macy's Macy's and how to figure out how to get people back into the store.
Speaker BAnd then the second part of that would again be the emphasis that they put on their own brands and high style and really well executed fashion across their on 34th brands.
Speaker BAnd the collaborations that they did for the INC brand which had its 50th anniversary this year.
Speaker BLike I think that we just awarded Emily Arusha Hillockiu, the head of the SVP of private brands, the Omnistar last week for this exact type of work.
Speaker BAnd I think they're just, they're giving people a reason to go back to Macy's by tightening the belt I eliminating some of the, the waste that was happening there and really putting their focus into those core stores that they're, that they're going to move forward with.
Speaker BSo I'm, I'm giving it to Macy's.
Speaker AYeah.
Speaker AYou know, funny enough, so am I.
Speaker ASo am I.
Speaker AAnd yeah.
Speaker AAnd, and you know, I think if I've been hard on Costco, I've been really hard on Macy's over the past few years.
Speaker ASo like.
Speaker ABut I'm actually starting to like Tony Spring.
Speaker AThey just come off their best, they just came off their best quarter in the last three years and it was positive growth.
Speaker ASo that's saying something.
Speaker ABut I like how he's focusing on the store experience too.
Speaker ALike improve like he's basically putting money or investment towards improving things like the amount of service being deployed in the shoe area, the things that are part and parcel differentiators for Macy's and trying to increase the allure of the store experience in what matters.
Speaker AAnd so that's your advantage.
Speaker AThat's where you should be investing.
Speaker ASo I give him a lot of credit for doing that.
Speaker AAnd, and you know, it's not something that is that easy to do.
Speaker AHis predecessor wasn't able to do it.
Speaker ASo.
Speaker AYeah, I 100% agree.
Speaker AChad, what about you?
Speaker AThis one is like tailor made for you.
Speaker CYeah, I'm not, I'm not going to round it out with the trifecta here.
Speaker CSo we didn't go unanimous on this one but I did go with a marketing spin.
Speaker ARight.
Speaker CSo headline was Gaps Viral milkshake denim ad with cat's eye is right.
Speaker CAnd I say that because that's A.
Speaker CA microcosm for Gap being back in the cultural conversation.
Speaker ARight.
Speaker CSong, dance and celebrating a pant fabric.
Speaker CJust like I remember in the 90s.
Speaker CRight.
Speaker CInterest in the brand is high.
Speaker CLike comp.
Speaker CSales were up 7% in Q3, doubling analysts expectations.
Speaker CListen, an ad campaign does not make a brand like it's not enough.
Speaker CWe know that there's a lot to deliver on, not the least of which is actual product, of course, but it starts with people paying attention and being relevant again.
Speaker ARight.
Speaker CEspecially for, as the Omni category would suggest, the struggling retailer.
Speaker CYou got to get people in for the first time because typically struggling retailers aren't getting that first buy.
Speaker CSo it's a great move on what Gap's doing with the brand.
Speaker CNow they just have to back it up with product and experience.
Speaker AGot it.
Speaker ASo you.
Speaker ASo you love the Cat's Eye partnership and it brings you back to your nostalgic days.
Speaker ASo Chad, I'm curious, what's your favorite Gap out of all time?
Speaker COh, man.
Speaker CI would have to think about the specific song.
Speaker CI just remember a lot of snapping and dancing and khakis in the 90s.
Speaker CI can't like, remember specifically like what the songs were.
Speaker CRight.
Speaker CBut, but yeah, there you go.
Speaker CIt was, it's.
Speaker CIt was legit.
Speaker AIt's funny, we were just telling producer Ella she needs to go back and look at all the old ads from the Gap to get a real sense of the nostalgia.
Speaker AAnd what's yours remind the audience.
Speaker AWhat's your favorite Gap commercial of all time?
Speaker AWhat's the one that sticks in your mind?
Speaker BI mean, I thought this choir won.
Speaker BThe last one was.
Speaker BProbably has kind of dominated now as my new favorite that they just released a couple of weeks ago.
Speaker BYeah, I thought it, it was a good way to incorporate not just the typical, like young, fresh, 20 somethings, 30 somethings wearing the product.
Speaker BIt really showed like, okay, there's.
Speaker BWe've got young and old people all in the product all together.
Speaker BAnd it was just very like moving, I think for this time of year.
Speaker BSo that has now taken my top spot.
Speaker BBut yours is what?
Speaker AMine's Mellow yellow they call me.
Speaker AThat's right.
Speaker AThat's a good one.
Speaker ABut Ella, producer Ella, I'm.
Speaker ADid you do, first of all, did you do your homework?
Speaker AI'm curious.
Speaker ADid you go back and look and see and did you have a favorite?
Speaker DI did go in a rabbit hole.
Speaker DI was watching yes.
Speaker DTwo videos.
Speaker DBut do I have a favorite?
Speaker DThey were all so good.
Speaker AThey were really good.
Speaker DThe production was insane.
Speaker DSo I don't know if I have a favorite I.
Speaker DBut I could watch those for hours, so.
Speaker DGood.
Speaker AYeah.
Speaker AYeah.
Speaker AThe Everybody at leather ones were good.
Speaker AThe khaki ones are good.
Speaker AThey were all good, but, yeah.