Amazon's Walmart Play, AI Shopping Protocols & Drone Delivery Wars | Fast Five
In this week's Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, Chris and Anne discussed:
- Amazon's plans to build a 225,000 square foot retail store in Orland Park, Illinois (Source)
- Google's launch of a Universal Commerce Protocol with backing from major retailers (Source)
- Circle K expanding its partnership with Corso to over 7,800 US locations (Source)
- Small merchants upset over Amazon's Buy for Me AI feature listing products without permission (Source)
- Walmart and Wing scaling drone delivery to 270 stores by 2027 (Source)
And Ulta Beauty's SVP of Digital and E-Commerce, Josh Friedman, also stopped by to share five insightful minutes about Ulta's marketplace plans.
There's all that, plus banana water, birthday drone deliveries, and why Chris thinks Amazon's supercenter concept might be their last retail experiment.
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#RetailNews #GoogleUCP #AmazonRetail #WalmartDrones #AgenticCommerce #RetailPodcast #OmniTalk #CircleK #UltaBeauty #RetailTech #DroneDelivery #RetailInnovation
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Speaker CListening to Omnitalk's Retail Best 5, ranked in the top 10% of all podcasts globally and currently the only retail podcast ranked in the top 100 business podcasts on Apple Podcasts.
Speaker CThe Retail Fast Five is a podcast that we hope makes you feel a little smarter but most importantly a little happier each week too.
Speaker CAnd the Fast 5 is just one of the many great podcasts you can find from the Omnitalk Retail Podcast Network alongside our Retail Daily Minute which brings you a curated selection of the most important retail headlines every morning and our Retail Technology Spotlight series which goes deep each week on the latest retail technology trends.
Speaker CIt's January 14, 2026.
Speaker CWe are coming to you live from New York City from the end of the NR 2026 conference.
Speaker CI'm one of your hosts, Anne Mazinga.
Speaker AAnd I'm Chris Walton.
Speaker CAnd we are here once again to discuss all the headlines making waves from the past week in the world of omnichannel retailing.
Speaker CChris, I just mentioned we're both a little hoarse doing a lot of interviews, 20 interviews that we brought the Omnitac listeners from the Expo hall of nrf, thanks to vuion.
Speaker CWhat were some of your big takeaways?
Speaker CLet's kick it off with that.
Speaker CLike, what did you.
Speaker CWhat are you leaving this year's show thinking differently about?
Speaker AYeah, yeah.
Speaker AI can hear the tiredness in your voice, like, as you're doing that read.
Speaker AI was like, oh, my God, she's so tired.
Speaker AOh, man.
Speaker AYeah, it's been a long week.
Speaker ABut, you know, from my standpoint, there were a couple takeaways, one of which we're gonna talk about on the show.
Speaker ASo I'll leave that, which is the Google, all the Google news that came out of the show.
Speaker AAnd then the other one for me, I keep, I keep telling everyone about a conversation that we had with Angie Brown, the CIO of Home Depot, who stopped by for an interview with us, and she put into context something that I'd never thought about before.
Speaker AAnn.
Speaker AAnd, you know, I think it's something that probably a lot of people know, but I think she articulated that out loud, which at least made me stop and go, huh, that's really interesting.
Speaker AWhich is, she said that AI is basically helping her and her teams and all of us really do things that were either previously impossible or just required too many people to get the job done.
Speaker ARight.
Speaker AAnd so when you put AI in that context, I think that's a really interesting way to think about it.
Speaker AAnd also in terms of where to deploy it, which we'll also probably get into with headline number three here today.
Speaker ABut those were my takeaways.
Speaker AWhat were yours?
Speaker CYeah, I was going to say, I think that's definitely something that I think will be a thread throughout all of the announcements that we're talking about today in one, one way or another, things that just weren't possible to do before.
Speaker CAnd really, I think integrations that weren't possible before because you didn't have quite the, the amount of, of compute power or processing power to serve up data for people to make quicker decisions and then, you know, things that you can do off of that, which is actually really, I think that was, that was really exciting, is kind of where this will continue to build and how that will continue to evolve over the next couple of years.
Speaker CBut I think the other couple things that were really top of mind for me, I think is one, several conversations that we had about the importance of still maintaining your own site's product data information.
Speaker CI had several conversations with brands who were like, look, we love the ability that we have to now sell directly through some of these agents, but in reality they're still pulling all the information from our E Comm sites.
Speaker CSo we have to make sure that we've got that data in order.
Speaker CWe have to make sure that we're still serving up content on Google where 90% of shoppers are, are starting their searches for products.
Speaker CSo I think that's the, that's the cool thing about it is like it's still, there's still a lot in the fundamentals phase that needs to continue momentum.
Speaker CAnd really seeing, I think agentic commerce is maybe more of another channel that retailers should be thinking about versus, like just focusing all their efforts on which, you know, you've been talking about for a while.
Speaker ASo, yeah, and we'll probably get to that in the headline too later on, I think as well.
Speaker AI can't remember which one now at this point, but I know that's probably going to be a topic as well when we talk about Buy for me from Amazon.
Speaker ABut yeah, the other thing too, real quick, you know, and thanks to the folks at Avery Denison for showing us giving us a tour yesterday too.
Speaker AI think we're in the next wave of rfid.
Speaker AYou know, RFID is pretty ubiquitous in apparel.
Speaker AI think now we're going to see it kind of cross the chasm in beauty and grocery, more so than ever before, particularly following the Walmart announcement a few months ago.
Speaker ASo I think that's also something that was very clear coming out of the show.
Speaker AAll right, well, in this week's Fast 5, and we've got news on Google's new universal commerce protocol, Circle K expanding its partnership with Corso's intelligent management platform.
Speaker ASmall brands becoming furious that Amazon's Buy for Me is listing their products without permission.
Speaker AWalmart scaling up drone delivery with Wing to 270 stores across the US and Ulta Beauty's SVP of digital and E commerce, Josh Friedman stopped by with us at NRF to give us five insightful minutes about Ulta's approach to marketplaces.
Speaker ABut we begin today with what just may be Amazon's boldest move yet in brick and mortar retailing.
Speaker AAnn?
Speaker CYeah, Surprising news, at least to me.
Speaker CYesterday, headline number one, Amazon plans to construct a nearly 225,000 square foot retail store in Orland Park, Illinois.
Speaker C225,000.
Speaker CI think that number needs reiteration.
Speaker CSquare foot retail store that will offer both groceries and general merchandise, marking Amazon's first store on par with a Walmart super center format.
Speaker CAccording to Grocery Dive, the proposed store will be located right next to a Costco and will offer a broad selection of low prices across fresh groceries, household essentials and general merchandise.
Speaker CPlans include parking dedicated for pickup orders and multiple commercial outlets for smaller businesses.
Speaker CThe site plans were approved by Orland Park's planning commission and still need approval from the village's board.
Speaker CAmazon noted that the E tail giant regularly tests new shopping experiences, calling this quote, a new concept that we think customers will be excited about, end quote.
Speaker CChris, of course, A and M, this is, this is a big deal they're going to choose.
Speaker AYeah, it is kind of a big deal.
Speaker CYeah, they're going to choose this as the put you on the spot question, which I'm sure will not surprise you.
Speaker AOh yeah, no surprise at all.
Speaker CYeah.
Speaker CA and M wants to know a new Amazon store concept announcement is not exactly rare news territory, but how does this one feel different to you given the crosshairs are squarely on Walmart?
Speaker AOh, wow.
Speaker AYeah, that is a good, that is a good question to start us off here for this show.
Speaker AI think it feels that different to me, you know?
Speaker AYou know, I think it's still, for the most part, I think it still definitely feels like an experiment.
Speaker AAnd like you said when you did, the headline read, I mean, it's a big.
Speaker AIt's a big experiment, literally and figuratively.
Speaker AI mean, 225,000 square feet, that's enormous.
Speaker AI mean, that's almost double the size of a Target to put that in perspective for everyone out there.
Speaker ASo my fear is that I am.
Speaker AMy fear is I'm really skeptical though, that it's going to work.
Speaker AThere is no empirical evidence whatsoever and that, that Amazon knows how to merchandise this store.
Speaker AThey're much, much smaller.
Speaker APrevious attempts, like you think of Four Star, which I had forgotten completely about.
Speaker AEven Amazon Fresh Grocery, which is, you know, also not knocking the door, blowing the doors off anyone.
Speaker AThey've all.
Speaker AI would all say they've kind of all failed, you know, and I hate to say it too, but they've also been pretty uninspiring and also not that easy to shop when you go into them.
Speaker ASo it's kind of like Amazon is saying to themselves, we can't do 4,000ft, but.
Speaker AAnd we can't really do 40,000ft with Amazon Fresh.
Speaker ASo, sure, why don't we try five to six times that?
Speaker ALike, you know, like, what the heck?
Speaker ABut, you know, with that said, I think, and this is something to keep in mind is the real value of any concept comes down to the overall experience, design of the concept.
Speaker ASo you got to wait and judge it until you see it.
Speaker AWhich is why I was pushing Wayfair for so many years to go into the bigger store, because I could see how that would be a valuable expression of their brand versus all the small store experiments they did.
Speaker AAnd they finally did that, and it appears to be working.
Speaker ASo the big question I want to ask you and leave with the audience is, yes, it's another experiment, but will it seal the fate as Amazon's last experiment in physical retailing?
Speaker AOr is there, is it just possibly the larger piece of a puzzle that we all can't see yet or even conceptualize?
Speaker CSo, yeah, I mean, I think, I think here, here's the caveat on this.
Speaker CLike, we're still looking at planning documents.
Speaker CWe have no idea what is inside of the store, how that 225,000 square feet is going to be organized.
Speaker CAnd we aren't dealing with Walmart, we aren't dealing with Target.
Speaker CWe're talking about Amazon.
Speaker CAnd so I think it's hard to make a judgment call on whether or not this is going to be the final, whether or not it's going to be successful until we really get to understand more of, like, how the store is broken out, what Amazon intends to use this for, how much is grocery, how much is essentials, all those types of things that we really don't know.
Speaker CAll we know is the external documents, which you and I are very familiar with from our time at store of the future.
Speaker CYou only have to submit so much to the city to get the approval.
Speaker CSo I would say, though, you know, my first reaction when I read this was, you know, there are 3,999 stores behind.
Speaker CI mean, Walmart has 4,000 of these concepts.
Speaker CAnd number one, you have to get people to change their behaviors, which we talked about a lot on last week's show.
Speaker CAnd so will this Amazon offering, however it ends up coming to play, you know, will it really incentivize shoppers to change their physical shopping behavior to an Amazon store when, you know, over 90% of the country lives within 10 miles of a Walmart and has established loyalty and relationships with them?
Speaker CSo I think, you know, that's that's really the big question for me.
Speaker CThis is a massive capital investment for Amazon, so I think, I don't think it's.
Speaker CIt's in a spot where we can make a true call at this point in time.
Speaker CBut I can understand why Amazon is exploring this and if it is their last effort, why they're going big or going home.
Speaker CIt sounds like, Yeah, I don't know.
Speaker AWhat else you do after this.
Speaker AAfter you try this, what else is there left to try?
Speaker AI forgot, as you were talking, I was like, I forgot they did Amazon style.
Speaker ADo you remember Amazon style back in the day?
Speaker AI totally forgot about that.
Speaker AAnd that was the big talk of the town for a year and a half.
Speaker AWow.
Speaker AIt'll be fun to watch, but it sounds like you're skeptical.
Speaker AIt does sound like if I was reading between the tea leaves there, it's too early to judge.
Speaker ABut you are skeptical of this, but.
Speaker CPotentially, I wouldn't even say skeptical.
Speaker CI just feel like I don't have enough information.
Speaker CI think there's a lot of things that have to fall into place for this to work for them, and maybe it will.
Speaker CI just, I think we need to get more than, than just the city planning documents.
Speaker AAll right, then, let's keep moving.
Speaker AHeadline number two.
Speaker AGoogle announced a new universal commerce protocol, hoping to define a new open standard for agentic commerce and AI tools.
Speaker AAccording to Google's blog, the ucp, if you like cool techie dork sounding acronyms like I do, establishes a common language for AI agents and systems to operate together across consumer services businesses and payment providers, working across the entire shopping journey from discovery to post purchase.
Speaker AUCP is endorsed by major players including Adyen, American Express, Best Buy, Flipkart, Macy's, mastercard, Stripe, the Home Depot, Visa, and Zalando.
Speaker ATell them what they've won, Vanna.
Speaker AUCP will soon power a new checkout feature on Google, product listings in AI mode and the Gemini app, allowing us shoppers to check out from eligible retailers directly while researching on Google.
Speaker AGoogle also announced Business Agent, which lets shoppers chat with brands directly on search, like a virtual sales associate launching with Lowe's, Michaels, Poshmark, Reebok and others.
Speaker AAnd what's your take on Google launching this universal commerce protocol with backing from all the major retailers?
Speaker CThis is a massive announcement.
Speaker CI mean, this is, I would say this is one that, you know, I'm jotting down in my list of, you know, headlines of the year that really are going to shape how, how we are shopping.
Speaker CAnd really Google's position And what many people would argue, I think they're right to win in this age of agentic commerce.
Speaker CThe biggest thing for me is one, retailers maintain the merchant of record status and they own the customer relationship through this announcement that is huge.
Speaker CIt goes back to again what we were talking about, about how brands need to maintain ownership of, you know, how their brand comes across and, and really that ownership of their customer when they're going through all these different outlets.
Speaker CYou know, brands kind of have to play the game, they have to participate in some of these agentic shopping channels but they aren't, they don't stand to benefit from, from that outside of just being discoverable on those channels.
Speaker CThey don't get to maintain and follow up with that customer.
Speaker CSo that I think is the number one part of this announcement that that brands will be, will like and secondly I think it's a better UX for customers when you look at your agentix shopping journey to be able to have the power of the Google ecosystem behind me.
Speaker CYou know, I think one key item to note is that this week Apple also announced that Gemini is going to be their AI partner.
Speaker CSo now Gemini is controlling 70% of agentic interactions for the US mobile market.
Speaker CSo that's, that's a huge moat that Google has there.
Speaker CAnd as a customer if I can use Google pay to pay for things I can ask it to search.
Speaker CIt knows what I've searched previously on my go to agent for shopping everything is going to be a better, more rounded experience and I know where I need to go if I need to return a product, it's all right there for me, you know, in my Gmail account or in my Gemini daily interactions.
Speaker CI think that is, that is going to prove to be a way better experience for the consumer and incentivizes consumers to stick with Google and with Gemini as the agent that they're going to continue to use for both shopping and everything else that they have going on in their, in their universe.
Speaker CSo I think this is, those are, those are two key things that I think are going to be very important as we continue to see brands partner up with Google.
Speaker CAs we heard a lot from a lot of brands this time at nrf.
Speaker CBut what stands out for you Chris?
Speaker AYeah, I don't know if I'm buying into this as much as you are and I think there are a lot of logic leaps in there that I think have to wait to be proven out too in what you were describing.
Speaker CLike in what sense?
Speaker ALike just say how you were kind of thinking that the world's gonna unfold.
Speaker AI'm just not sure I'm there yet.
Speaker AAnd the reason I say that is like I think this is announcement.
Speaker AThis is kind of like whatever what I expected, you know, Google do.
Speaker AGoogle's got a lot of investment in this.
Speaker AThey've got a lot of, you know, built up IP around how the generative AI concept works.
Speaker AAnd so like I think this is just them flexing their muscle and being like, you know what, we've been pissed off that chat GPT has gotten all the attention particularly from consumers over the last year and particularly probably the retailers as a result of that because the retailers follow the consumers.
Speaker ASo they're basically trying to say, look, hold my beer.
Speaker ASam Altman.
Speaker AWe're coming into this game and we're coming in strong and we're making announcements with every single retailer.
Speaker AI mean we had it coming through our booth this week.
Speaker ALike we had, you know, every single person we interviewed practically was saying they're doing an announcement with Gemini.
Speaker AThe question I have though is this feels, and I didn't think about this until you just said it is this feels like more of like Google protecting the turf of its current business model which is built around search.
Speaker AAnd so that's where the logic leap for me comes in is like I don't know if protecting the battleground for search is the same as preparing yourself for the future of agentic and how people will want to shop.
Speaker AAnd so and Google in its history has not shown how to get like become a commerce engine because that's not how its business model has been built.
Speaker AAnd so that's a question, can somebody still come in in Amazon a chatgpt a perplexity and figure out how to do that?
Speaker AI don't know.
Speaker ASo that's why I'm not as, I'm not as bullish on this as like the retail headline of the year out of the gates.
Speaker AI think it's just a natural step that Google has to do.
Speaker CYeah, I think the only thing I'd say in closing is that you have to look at what our human behavior or proclivity is when we have a question about anything.
Speaker CAnd if 90% of the time we're still going to Google and it just so happens that commerce may pop up now as a possibility when we're asking a question.
Speaker CI think that it's, you know, to me that's, that's Google standing a better chance than an Amazon, than an OpenAI because you're going there for more than just shopping.
Speaker CIt's really becoming.
Speaker CI think in this world, Google really stands to be the ultimate personal assistant.
Speaker CWhether it's shopping, scheduling doctor's appointments or meetings, you know, sending emails, scheduling events.
Speaker CLike I think that if I was placing my bets anywhere, and that's why I think it's so worthy potentially of a headline of the year nomination, is that I just, I think that as we continue to use our own personal assistance in these, these agents, I think Google could stand to win now more than anyone.
Speaker CAnd I really think it's something that we have to pay close attention to and watch because it's not just about shopping, it's about how we interact with goog Google for our entire day to day.
Speaker AYeah.
Speaker AAnd it just depends on like you know, there's a lot of people now that are using even on their mobile phone.
Speaker AChatGPT is like their go to search engine.
Speaker ASo it just becomes a question of like, you know, do they keep, you know, chipping away?
Speaker AChipping away.
Speaker ABut I don't know.
Speaker ASo yeah, yeah.
Speaker CI think the only thing that combats that is now that Gemini's replaced Apple or replaced OpenAI on Apple devices like that, that's going to be a major shift then when they're not just going to chatbots when they're asking Siri a question or they're asking their, you know, they're going into that platform if Gemini is the one that's being served up.
Speaker CAnd as more people come on the platform, more people are starting to get comfortable with the news agents.
Speaker ALike if a good defensive move.
Speaker AYeah, Right.
Speaker ASure.
Speaker AYeah.
Speaker CAll right, let's go on to headline number three.
Speaker CCircle K is expanding its partnership with Corso to consolidate tasks, surveys, performance analytics and exception reporting to more than 7,800 U.S. locations.
Speaker CAccording to CSP Daily News, Circle K is expanding after successfully deploying across Circle K's European network of more than 4,000 stores last year.
Speaker CThe platform creates one spot for store managers to handle tasks, surveys, performance analytics and exception reporting, eliminating siloed solutions.
Speaker CCorso CEO Julian Mills stated that they will soon be live in over 12,000 Circle K stores across the world.
Speaker CWith the platform helping store managers quote, save time, act on data driven insights and identify opportunities, end quote.
Speaker CDelivering volume at stores using Corso has tripled in the last six months.
Speaker CElsewhere in the C store industry, America partnered with Corso at more than 1500 retail and fuel locations early in 2025.
Speaker CChris, what else can you say about Corso, who I will caveat, is also a partner and sponsor of the show and Somebody that we've long, long been watching.
Speaker CSo this is exciting news for us.
Speaker CBut what can you say about Corso that we haven't already said?
Speaker AThat's a good way to put the question, Ed.
Speaker ANot all that much if you're a loyal fan of the show.
Speaker ABut for that reason, we've got a lot of new fans each and every week, too.
Speaker ASo I think it's important to reiterate the importance of this announcement.
Speaker AAnd like you said, they've been a sponsor, but the reason they've been a sponsor is I met their CFO, Phil Thorne, back in 2020 when he reached out to me, and I just.
Speaker AI fell in love with conceptually what they were trying to do.
Speaker AThe tech is smart.
Speaker AIt's low lift, it pays back immediately, both financially, but most importantly for your store employees as well, because store teams want tools to help them do their jobs better instead of just being handed down to do lists from headquarters, which oftentimes we don't even know if those to do lists are valuable.
Speaker AYou know, we had Julian Mills, the CEO of Corso, on our show at NRF talking about that very thing.
Speaker ASo I've always said leadership.
Speaker ALeadership, to me, comes down to three things.
Speaker AAs a leader, you've got to instill three things in your employees.
Speaker AYou've got to give them complexity, so you have to make their jobs interesting.
Speaker AThat's what that means.
Speaker AThe second thing is you have to give them autonomy.
Speaker ALike, do they feel like they're in control of their own area of responsibility?
Speaker AAnd third, and finally, attachment.
Speaker ADo they care about what they do?
Speaker ADo they have inherent, like, care and concern about their performance?
Speaker AThose three things, complexity, autonomy, and attachment.
Speaker ACorso tech drives efficiency while also giving all of those three things and making it easier for the leaders to manage their teams and make their employees happier.
Speaker ASo that's why I love it.
Speaker CYeah.
Speaker CI mean, I think the other thing to call out, like, Corso was certainly one of the darlings of this nrf.
Speaker CI mean, I felt like they were in conversations with people.
Speaker CThey were in the Microsoft booth.
Speaker CWe had them on with Fusion.
Speaker CAnd I think it gets back to what we were talking about at the very beginning, is now that AI is being deployed operationally across multiple retail organizations, what do you now have the power to do?
Speaker CAnd I think that now Corso is able to plug into a lot of the other operating systems that are already in stores that are being superpowered by AI to be able to process data and.
Speaker CAnd now give those very important and ROI producing, producing activities for the store level employees.
Speaker CI think one other thing that I find really interesting and especially about this being a European, you know, all over the world, especially in Europe, we had Jacob on the CEO of Strongpoint yesterday.
Speaker CHe was talking about how if you can do this in areas like Europe, like the Nordic countries, where the minimum wage is so high and you are limited to how much you can do and how much you can pay for employees to be in store, if you have something like Corsa deployed, I think now you're looking at having in that, you know, with limited employees, with limited amounts of time, the amount of things that they will be able to get done and that you'll be able to accomplish is so much more streamlined and focused now that I think retailers, you know, that are.
Speaker CThey're testing this concept in Europe and now as it comes, you know, more where it expands across the US Market too, you know, they're really testing for the worst case scenario, the highest paid employee.
Speaker CAnd now I think it'll be interesting to see as this expands through the U.S. you know, how much more efficiency they're able to drive out of these stores, and especially in Circle K stores too, as they.
Speaker CThey now have Corso in their utility belt.
Speaker AYeah, I mean, 12,000 stores is a lot of stores, too.
Speaker ALike, that's a lot of storage.
Speaker ASo of course it's going to learn a ton from this deployment.
Speaker A100%.
Speaker AAll right, let's keep on moving and let's bring Josh onto today's program.
Speaker DJoining us now for five insightful minutes live from the Vuzion podcast studio at NRF is Josh Friedman.
Speaker DJosh is the SVP of digital and E Commerce at Ulta Beauty, and this is the second time he's interviewing with us, and he is here to discuss Ulta's recent Marketplace initiative.
Speaker DJosh, welcome back to omnitalk.
Speaker DAnd let's start with this.
Speaker AThank you.
Speaker DTell us why Ulta thought it was important for the business to prioritize a marketplace initiative.
Speaker EYeah, well, last time we talked, we were talking about this concept.
Speaker AConceptually.
Speaker EI remember we're here and a lot of the things that we were strategically looking at are still true.
Speaker EWe wanted a platform where we could bring more brands and more importantly, more categories to life for our customers.
Speaker EOur guests ask us all the time if they can buy other things that are adjacent to the beauty category, especially wellness, but grooming, beauty, tech, all these other types of categories that quite honestly, we just don't have room on the quote unquote, maintenance floor of our store.
Speaker CYeah.
Speaker ESo we wanted to Build what we call the digital mezzanine for all of these.
Speaker EDigital mezzanine for all these other categories.
Speaker EAnd that's what we've done.
Speaker EWe're now 150 brands strong into our journey and really seeing great results.
Speaker CWell, your strategy for selecting marketplace sellers for that mezzanine from the outside appears to be highly strategic, Josh, and that has some nuance.
Speaker CCan you summarize the strategy and explain why you went the route that you did?
Speaker EYeah, we really did.
Speaker AI meant very curated.
Speaker EWe were only looking for adjacent categories.
Speaker EWe do also look for some up and coming brands, global brands, in our core categories, but it's really about the adjacent ones.
Speaker EAnd then we are completely invite only, so we do not open up to sellers, distributors, only the ones that we reach out to.
Speaker EAnd we invite, invite in.
Speaker EAnd that's been working really well for us.
Speaker CHuge in beauty.
Speaker EWe thought that was really important for us to make sure that our guests felt confident that everything we were selling@ ulta.com was authentic and exactly what they were hoping for.
Speaker EWe don't really want to play in diversion or any other types of categories like that, so.
Speaker ESo we take a lot of pride and probably could be moving a little faster if we didn't have some of those standards, but we think it's important.
Speaker AYeah, it's important.
Speaker DSo, Josh, my next question is, you know, your marketplace went live right before the holidays.
Speaker DSo my first question is one, are you insane?
Speaker DAnd then two, how did it go?
Speaker DWhat can you tell us?
Speaker EWell, we launched it before the peak freeze, Chris.
Speaker AOkay.
Speaker ERemember, that's kind of all that matters.
Speaker CYes, right.
Speaker EIn retail.
Speaker ENo, we are not insane.
Speaker EWe were ready for it.
Speaker EAnd we even got a few things in that we weren't even necessarily planning.
Speaker EAnd the team gets all the credit for this.
Speaker EWe now take returns for all of our marketplace items in every store to make sure that that's easy and convenient for our customers.
Speaker EAnd that's working really well.
Speaker EEverything's going well.
Speaker EWe're seeing results that are both quantitative beyond our expectations and really the qualitative results, too.
Speaker E99% of our brands are seeing SKUs actively selling and moving.
Speaker EOur returns rates are well below our expectations so far, so we're really excited.
Speaker ASounds additive.
Speaker CIt sounds like just the beginning, Josh, of what will be a very fruitful initiative at ulta.
Speaker CWhat are you most excited about in the year ahead as you continue to see this grow?
Speaker EYeah, we're going to continue to grow in the categories we prioritize.
Speaker EWe've got a few new categories coming up.
Speaker EAnd the other thing we're really excited about, which was always part of the agenda, was test and learn and you'll start seeing some of our marketplace sellers graduate into our brick and mortar channel this year.
Speaker ESo we're really excited about that too.
Speaker DAll right, well, thank you, Josh.
Speaker EThanks for having me.
Speaker CThanks, Josh.
Speaker AHeadline number four.
Speaker ASmall online merchants are upset after discovering their products were featured on Amazon through the Buy for Me AI feature without their permission, with brands forced to opt out after the fact.
Speaker AAccording to modern retail, Amazon's Buy from Me feature, which uses agentic AI capabilities to allow customers to purchase products from third party websites without leaving Amazon's app or site, is causing, let's just call it a consternation.
Speaker AMultiple business owners discovered that their entire Shopify catalogs were available on Amazon.com, without their knowledge or consent.
Speaker ABrands say Amazon's opt out policy risks damaging their reputations and hurting customer experience.
Speaker ASome received orders for products that were out of stock or no longer existed on their websites.
Speaker AOne founder was even concerned that Buy for Me could expose her wholesale pricing and create tax liability issues since Amazon pulled products from her password protected wholesale section.
Speaker AHoly crap.
Speaker AAmazon said businesses can opt out by emailing branddirectazon.com and stated they've received positive feedback on these programs, though many merchants disagree.
Speaker AAnd what do you think about Amazon's Buy for Me approach of opting merchants into agentic AI by default?
Speaker CI think it's a reality of how brands are going to have to prepare for where and how they show up online and in these agents.
Speaker CUnfortunately it's not ideal, but this is what all the agents are going to continue to do.
Speaker CWhether it's Amazon's Buy for Me agent, whether it's OpenAI, whether it's Google like this is a point that I think needs to be heavily emphasized within brands and a major focus of the resources within brands is how are you thinking about making sure that you aren't, you know, you're not putting your business in a precarious position by not having your data organized and clean and so that things like your password protected wholesale pricing is not exposed.
Speaker CSo I think this is, this is just again proving that most that brands need still need to pay attention to this because it is going to be a channel that your retailers are sorry customers are going to be coming from and you have to make sure that your foundation is in order at your own company to make sure that as these agents continue to scrape data from your site, you're prepared.
Speaker CThat said, I Do think because Amazon is a retailer and, and not just, you know, an open air or a Gemini that doesn't have their own storefront.
Speaker CI think that Amazon needs to make this even easier for brands to opt out of.
Speaker CI think that it needs to be as clear as like the unsubscribe on a marketing email.
Speaker CI think that having somebody have to email a brand site and do all these things, like, I think it has to be more, more front and center for brands.
Speaker CAnd I think that that should be true also across other, other search engines down the road, but especially for Amazon because they're a retailer.
Speaker CBut that's, that's my hot take.
Speaker CChris, what do you think?
Speaker AYeah, I don't, I don't think my takes, I don't think my takes inherently that different.
Speaker AI'd add a few pieces to it.
Speaker AI think, I think this headline's a little salacious as I sit back here and think about it, you know, a day after picking it for this week's show.
Speaker ABut I think, I think the above, the above board thing to do.
Speaker ARight, and the above board thing to do is to ask the, ask the brands to opt in.
Speaker ARight?
Speaker AYeah, but opt out.
Speaker AIs it unethical?
Speaker AI don't know.
Speaker AIs it that fundamentally different from having a personal assistant buy something for you in today's day and age of where tech is going?
Speaker ANot really.
Speaker AAnd that's the point you're making with like, you're not going to stop this.
Speaker ALike it's going to come.
Speaker ASo then my hunch is, my hunch is Amazon is watching the vendors who are recording sales and then gauging the opt out rates versus those staying in the program to understand how they should approach this.
Speaker ABecause while the headline is catchy, it could also just be that there's a few crabby apples complaining while many others are potentially happy with the volume increase.
Speaker ASo the whole thing, in my opinion, just needs more time, study and background information before we all get upset about it.
Speaker ABecause Amazon is smart.
Speaker AThey're going to watch this and understand the impact that it's having on the brands.
Speaker AAnd there could be, you know, it could be like 99% of them love it and there's like less than 1% that feel this way and you can still opt out.
Speaker ASo freaking opt out.
Speaker ALike, you know, I don't know.
Speaker AThat's just my take.
Speaker CAll right.
Speaker CAnd end of story, that's our hot take on the Amazon.
Speaker AYeah, I think we're pretty aligned on that one.
Speaker CAll right, let's go to headline number Five.
Speaker CWalmart and Wing are expanding their drone delivery partnership to 150 US stores over the next year, with plans to reach over 270 locations by 2027, covering more than 40 million potential customers, according to Supply Chain Dive.
Speaker CThe expansion builds on the existing operations in Dallas, Fort Worth and Atlanta, with planned launches in Houston, Orlando, Tampa, Charlotte, Los Angeles, St. Louis, Cincinnati and Miami.
Speaker CDelivery volume has tripled in the past six months, with drones flying up to 60 miles per hour and traveling up to 12 miles round trip, carrying items up to five pounds.
Speaker CWing CEO stated, quote, the question is no longer if Wing and Walmart will deliver to your city, it's when, end quote.
Speaker CThe expansion helps Walmart compete with Amazon in the fast shipping race, with both Companies focused on 30 minutes or less delivery times.
Speaker CDrones are designed to carry items typically requested for rapid delivery, such as eggs, bread, phone chargers, or other small essentials.
Speaker CChris, are you pro or con?
Speaker CWalmart and Wing scaling drone delivery to 270 stores.
Speaker AOh, and I'm pro.
Speaker AI mean, I mean, we've talked about this concept a lot on the show over the years.
Speaker AYou know, it's been a while since we've.
Speaker AI think it's been a little bit of time since we talked about it, so it's kind of cool to see it coming back.
Speaker AI've always liked this concept, particularly for Walmart.
Speaker AAnd we talked to the man in charge, Mr. Greg Cathy at NRF, the man in charge of this program, literally the day this announcement was made.
Speaker AAnd he said, he said he gave us some interesting nuggets.
Speaker AHe said they are seeing strong usage for it across four key areas.
Speaker AWhen I went back and looked at the interview, he said, you know, the items that people forget, they're using drones for that.
Speaker AThey're using it for childcare essentials, especially when your kid gets sick, they're using it for pet treats.
Speaker AWhich is the one where I'm like, okay, that's random.
Speaker AAnd then the last thing, which was really cool, which is like, they're using it to surprise and delight people.
Speaker ALike, use the example of, like, your kid's birthday party where you have, like, all the presents show up via drone.
Speaker AOr I was thinking, like, you know, if you're kind of like that type of guy, you could, like, have.
Speaker AOn Valentine's Day, you could have a drone deliver, you know, flowers and chocolates to somebody, even though that'd be kind of super lame, too.
Speaker AI'm not, I'm gonna admit that.
Speaker ABut, like, but you can see the angles where you could take this and so, but the thing that I like most about it, and I've always liked about it, is it says to me, convenience drones are Walmart's entry point into the almost $400 billion non fuel convenience business.
Speaker AAnd I'm no math Expert, Anne, but 400 is a lot of Bs and I may be rounding up there because it's probably like 3:30 ish from what I saw, but you know, it'll grow.
Speaker ASo 400, that's a lot of bees.
Speaker AAnd that's, that's what's going on here.
Speaker AThat's why this is a smart move.
Speaker CYeah, I, I was just surprised by how quickly, I mean, they're going to be in 200 and was it 270 locations in the net in one year?
Speaker CLike coastal too?
Speaker CRight?
Speaker CSo like this is coming fast and furious.
Speaker CAnd I think that's the really interesting thing here.
Speaker CI mean, ever since we interviewed Pratibha Raja Shekhar, she was, she talked to us about drones two years ago at NRF from Walmart and she was talking about the use case of this, it really, I think flipped my opinion of whether or not drones are the, the future, whether we'll see them.
Speaker CBut I do really think that we've kind of crossed the chasm into like, yeah, this is coming.
Speaker CWalmart's going to, it's kind of like the Waymo driverless taxis.
Speaker CLike, I think it's just, it's.
Speaker CWhen are we going to start to see critical mass here?
Speaker CAnd this is going to bring us critical mass.
Speaker CThis is going to make drone delivery something that people are more comfortable with.
Speaker CI think people will start to see the benefits of it.
Speaker CFewer cars on the road, faster delivery, being able to get to urban locations more simply.
Speaker CSo I think this is going to be kind of a cool thing that we'll start to see around the country and I'm excited for where it goes.
Speaker CAlso, if you've been watching Pluribus, I mean, I have not been watching Fluoros after the joining.
Speaker CThis is how the aliens are going to deliver all of our products.
Speaker CThey all come via drone delivery, whether it's, you know, dinner or taking our garbage out, all kinds of things.
Speaker CSo I think, yes, drones are here.
Speaker CReally excited for Greg, Cathy and the team at Walmart.
Speaker CAnd I'm excited to get my first drone delivery once this reaches Minneapolis.
Speaker AMe too.
Speaker AMe too.
Speaker EYeah.
Speaker AAnd Walmart has the infrastructure to make it work, you know, because they got the huge parking lots, you know, which is where they put these things.
Speaker ASo for the most part, so yeah.
Speaker CAll right, let's go to the lightning round.
Speaker CChris.
Speaker CAccording to a Grocery dive article on 2026 grocery trends and Nestle USA Vice President of Commercial Excellence.
Speaker CWeird.
Speaker CIs winning in the grocery aisle.
Speaker CSo, Chris, I want to know what's the wackiest new product that you've tried at the grocery store as of late?
Speaker AOh, and that's easy.
Speaker ABanana water.
Speaker AYeah, banana water.
Speaker AI'm a big fan of the banana in general, and I like banana shakes.
Speaker AI like a good just banana.
Speaker AI very.
Speaker AI've very, you know, very specific requirements of my bananas.
Speaker AYou know, they.
Speaker COkay.
Speaker AI like them more on the greenish side than the, like, you know, the other side of it, which I think probably most people do.
Speaker ABut, yeah, big fan of the banana.
Speaker AAnd I tried some banana water.
Speaker AIt's kind of like a take on coconut water.
Speaker AThat's pretty good.
Speaker APretty tasty.
Speaker AOkay.
Speaker COkay.
Speaker CSo it's in a container, like coconut water?
Speaker CYeah, it's like, got the, like, carbonated.
Speaker CInteresting.
Speaker AYeah.
Speaker COh, it's carbonated?
Speaker AYeah.
Speaker ACarbonated?
Speaker AYeah.
Speaker AYeah.
Speaker AOh, yeah.
Speaker AIt's like a can of coconut water you open up.
Speaker ACarbonated.
Speaker AYeah, it's good.
Speaker AIt's a Jerry's in the.
Speaker AIn the freezer case next to the.
Speaker CSo there's bubbles in it, like, carbonated, like there, like bubbles in the water?
Speaker CYeah.
Speaker AI mean, it tastes like an Olipop or something like that.
Speaker AYeah, I know.
Speaker ABanana water.
Speaker AYeah.
Speaker AYeah.
Speaker CI've never had carbonated coconut water before, so.
Speaker COkay.
Speaker CYeah.
Speaker AIt's right next to the food service area in our local grocery store.
Speaker AYeah.
Speaker ATry it out.
Speaker AIt's worth a dabble.
Speaker AAnd it's worth a dabble in that banana.
Speaker AAll right.
Speaker AThe creator of Dilbert, Scott Adams, unfortunately died this week.
Speaker AHow should we pay homage?
Speaker CI'm going to put this back on you.
Speaker CI don't really know.
Speaker CI mean, I know the Dilbert cartoon, but I've never really read it or followed it.
Speaker CHe's like an office space kind of character.
Speaker AYeah, yeah, yeah.
Speaker AHe was like.
Speaker AYeah, like a cartoon on Office politics.
Speaker AYeah.
Speaker COkay.
Speaker CHow should we pay?
Speaker CWhat would you do If I was.
Speaker ADoing something, I think I'd maybe make a little caricature drawing of myself because I think, you know, that's kind of how it originated, too.
Speaker ASo that would be my play.
Speaker COkay.
Speaker CYou would make a caricature drawing of yourself to pay homage to Dilbert?
Speaker AYeah.
Speaker COkay.
Speaker COkay, let's go on to question number three.
Speaker CDry January is back, and according to several news outlets, so are the sales of dirty sodas and Sugary, non alcoholic drinks in your mind, Chris, what do you think is worse?
Speaker CA glass of wine or beer?
Speaker CLike, worse for you?
Speaker CLet's.
Speaker AOh, worse for you.
Speaker AOkay.
Speaker CYeah, yeah.
Speaker CWhat do you think is worse for you?
Speaker CA glass of wine or beer or a Big Gulp sized dirty soda?
Speaker CBecause I, I have, I take, I take issue with this significantly.
Speaker CBut what is your opinion?
Speaker ALike, you take issue with the dirty soda trend?
Speaker AYeah, I mean, it's got to be the dirty soda, right?
Speaker AI mean, I mean, beer's not, I mean, beer's definitely not good for you either.
Speaker ABut, you know, wine is debatably good for you.
Speaker AIt's potentially cardio protective.
Speaker AAlthough people are coming against that now.
Speaker ASo, like, I think, you know, wine, wine, I think we could probably say is like relatively better for you than the other two.
Speaker ABut yeah, I, I don't know, I.
Speaker CJust, I just can't imagine like a 32 or 64 ounce Big Gulp sized dirty soda compared to a 6 ounce glass of wine.
Speaker CLike, to me, it's like, I think.
Speaker AAnything with high fructose corn syrup or one of the artificial and sweet sweeteners has to be at the bottom of that list.
Speaker AI gotta think.
Speaker ABut all right.
Speaker AAnd Nikki, this is a good one.
Speaker ANikki Glazier hosted the Golden Globes again this past weekend.
Speaker AWas her monologue better or worse than her monologue in 2025?
Speaker CI was working all weekend, so I did not catch her monologue.
Speaker CI did not catch the Golden Globes.
Speaker CI still have to watch it.
Speaker CBut she was really, I mean, she did an outstanding job last year.
Speaker CSo I can't, I can't imagine.
Speaker CI mean, I don't know.
Speaker CHow do you top that?
Speaker CDo people expect to, like, was it more expected?
Speaker CDid you see it?
Speaker CLike, what did, what was your thought on this?
Speaker AYeah, I actually, I thought, I thought she did as well, if not better, just because the bar was so high last year.
Speaker AYeah, yeah, and she, she did, I thought, equally well.
Speaker AAnd so, you know, I'd give her major kudos and props.
Speaker AYeah, and she, and she took Leo to task in a pretty fun way.
Speaker ASo.
Speaker AAll right, well, today's podcast was produced, of course, with the help of Ella Seward.
Speaker ASo let's bring Ella back in here to talk about which headline won today's show.
Speaker FElla, for me, it's Walmart's drone Delivery.
Speaker FMuch like you guys.
Speaker FNow, I know this is technically about convenience and logistics, but I'm like geeking out over the fact that drones can deliver us things.
Speaker FLike, it's 2026 and there's things flying through the air.
Speaker FIt's feeling very futuristic.
Speaker FAnd I feel like, to Greg, Kathy's point about the birthday parties, like I'm a nerd about drones and photo and video and stuff.
Speaker FSo if someone came to my, if a drone came to my birthday party, I would freak out.
Speaker AOkay, so if a guy was, if you were like, if you were on the dating scene and a guy like, was like, he, I'm gonna deliver you like something really special via drone, like as I arrive for my date, would that be, that would, that would hook you.
Speaker AThat's what you're saying?
Speaker FSee, Chris, I think a date that would be a little over the top.
Speaker AA little over the top.
Speaker AWhat about somebody that you were in a longer term relationship with as a surprise and delight effort, possibly because they.
Speaker FWould know my love for drones.
Speaker FBut if I was out in public.
Speaker FNo, right?
Speaker AYeah.
Speaker ALike you're sitting at a table at a cafe or something.
Speaker AAbsolutely not.
Speaker ADrops a diamond ring, asks you to get stunned on one knee.
Speaker CRight?
Speaker AWell, a diamond ring maybe now we're talking, right?
Speaker AOh man, that's awesome.
Speaker AThat's awesome.
Speaker AAlright, well, happy birthday today to Holland Taylor, Kerry Green of Goonies and to the man who I actually do get, which is a Golden Globes joke, Jason Bateman.
Speaker AAnd remember, if you can only read or listen to one retail blog in the business, Make It Omnitok, the only retail media outlet run by two former executives from the current top 10 US retailer.
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Speaker AYou can follow us today by simply going to YouTube.com omnietalkretail so until next week, on behalf of all of us here@omnitalk Ritos and and I rush out to the airport to fly back home.
Speaker AAs always, be careful out.