Amazon’s Same-Day Push, Warby & Why Ulta Won’t Be Target’s Last Shop-In-Shop Regret | Fast Five
In this week’s Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, Chris and Anne discussed:
- Amazon adding perishable foods to its same-day delivery offering across 1,000+ U.S. cities (Source)
- Starbucks abandoning its mobile order, pickup-only store format due to lack of “warmth and human connection” (Source)
- Warby Parker ending its home try-on program as most users live within 30 minutes of a store (Source)
- IKEA opening mini-showrooms inside select Best Buy locations in Florida and Texas (Source)
- The conclusion of Target and Ulta Beauty’s shop-in-shop partnership in August 2026 (Source)
Chris and Anne also handed out our monthly OmniStar award to Scott Casciato, VP of Global Logistics and Omnichannel Fulfillment at Dick’s Sporting Goods, and Ben Miller from Shoptalk dropped by for 5 Insightful Minutes on what to expect at this year’s Shoptalk Fall and Groceryshop conferences.
There’s all that, plus NFL Crocs, Harry Potter doughnuts, pawn shop back-to-school shopping, and whether Chris will ever upgrade from his OOFOS slides.
P.S. Get your discounted admission now with Omni Talk!
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#RetailNews #AmazonFresh #StarbucksStrategy #WarbyParker #IkeaBestBuy #TargetUlta #RetailPodcast #OmniTalk #SameDayDelivery #RetailInnovation #ShopInShop #RetailPartnerships
This episode of The OmniTalk Retail Fast 5 is brought to you by the A and M Consumer and Retail Group.
Speaker AThe A and M Consumer and Retail Group is a management consulting firm that tackles the most complex challenges and advances its clients, people and communities towards their maximum potential.
Speaker ACRG brings the experience, tools and operator like pragmatism to help retailers and consumer products companies be on the right side of disruption and Miracle, the catalyst of Commerce.
Speaker AOver 450 retailers are opening new revenue streams with marketplaces, dropship and retail media and succeeding.
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Speaker AWhat's holding you back?
Speaker AVisit Miracle.com to learn more.
Speaker AThat's M I R A K L.com and Corso.
Speaker AYour stores are full of data, but are your teams acting on it?
Speaker ACorso turns retail data into personalized daily to dos that drive sales, reduce waste and improve execution.
Speaker ANo fluff, just action.
Speaker AHelp your managers focus on what matters most.
Speaker AVisit corso.com to see Intelligent management in motion and Infios.
Speaker AAt Infios, they unite warehousing, transportation and order management into a seamless, adaptable network.
Speaker AInfios helps you stay ahead from promise to delivery and every step in between.
Speaker ATo learn more, visit infios.com and finally, Ocampo Capital.
Speaker AOcampo Capital is a venture capital firm founded by retail executives with the aim of helping early stage consumer businesses succeed through investment and operational support.
Speaker ALearn more@ocampo capital.com hello, you are listening to Omnitox.
Speaker ARetail Fast Five ranked in the top 10% of all podcasts globally and currently the only retail podcast ranked in the top 100 of all business podcasts on Apple Podcasts.
Speaker AThe Retail Fast five is the podcast that we hope makes you feel a little smarter, but most importantly, a little happier each week too.
Speaker AAnd the Fast 5 is just one of the many great podcasts that you can find from the omnichotalk Retail Podcast Network alongside our Retail Daily Minute, which brings you a key curated selection of the most important retail headlines every morning and our Retail Technology Spotlight series which goes deep each week on the latest retail technology trends.
Speaker AIt's August 20, 2025.
Speaker AI'm one of your hosts, Ann Mazinga.
Speaker BAnd I'm Chris Walton and we are.
Speaker AHere once again to discuss all the top headlines from the past two weeks making waves in the world of omnichannel retailing.
Speaker AWe are finally back from vacation and boy oh boy, it has not been a quiet couple of weeks in retail news and we're Have a ton to cover.
Speaker ASo before we get to that, it is our first show of August because we're back from vacation.
Speaker BOh, yeah.
Speaker AYes.
Speaker AWhich means we need to call out Chris, this month's Omni Star.
Speaker BThat's right.
Speaker BAnd yes.
Speaker BAnd yes, quite a bit's happened.
Speaker BAnd why does Target always make announcements like 20 minutes?
Speaker BYeah, why is that?
Speaker BWhy is that?
Speaker BI don't know.
Speaker BI think it.
Speaker BI don't know.
Speaker BIt could be coincidental.
Speaker BI think it probably is.
Speaker BBut anyway, yes, it's our first show of August, which means we need to call out this month's Omni Star for those new to the podcast.
Speaker BOur Omnistar Award is the award we give out each month in partnership with Corso to recognize the top omnichannel operators out there.
Speaker BNot the pundits, not the so called experts, but the real life retail operators making a difference in their organizations.
Speaker BCorso's AI copilot coaches retail leaders to optimize store performance at every level.
Speaker BIt'll help you transform retail operations from data overload into data powered.
Speaker BAnd this month, we are excited to give this month's award to Scott Cassiado, the VP of global logistics and Omnichannel fulfillment at Dick's Sporting Goods.
Speaker BDick.
Speaker BSorry, Scott, not Dick, but Scott has been a longtime friend of the show.
Speaker BAnd Anne, why is Scott so deserving of this award, in your opinion?
Speaker AWell, you know what, Chris?
Speaker AScott is a longtime listener and friend of the show.
Speaker ABut what I always loved about him from the very start was that he has stayed in contact with us and he has use the show and has really helped us bring together groups of retailers to ask questions.
Speaker AHe stays curious.
Speaker AHe doesn't expect that.
Speaker AHe knows all the answers.
Speaker AAnd so I think one of the things that I really admire about him and his leadership on the team, what I think we can all learn in the retail industry is how to ask questions, to challenge assumptions and to reach out to your industry peers to really try to understand how we all do this better.
Speaker AAnd so, Scott, it is with great pleasure that we offer you this month's Omnistar.
Speaker AThat we award you.
Speaker ANot offer you.
Speaker BYeah, we award you.
Speaker BOffer you.
Speaker ATake it.
Speaker AMaybe you will.
Speaker BMaybe he'll be like, yeah, you can keep your award, Ed.
Speaker AKeep your order.
Speaker BShove it.
Speaker AYou can turn it down, Scott, but this is why we are giving you this Omnistar Award in partnership with Corso.
Speaker BYes, well, I couldn't agree more.
Speaker BYeah, Scott, do I add something up what you said?
Speaker BScott's just a good dude.
Speaker BHe's a good dude that gets omnichannel retailing and what it's all about.
Speaker BAnd I love that Omnichannel is in his title too, as a, as a side note.
Speaker BBut yeah, congrats, Scott, for being named this month's OMN Star.
Speaker BAll right, in this week's Fast 5, we've got two weeks of news to get caught up on and we'll probably catch the Target announcement next week for those anxious to hear our thoughts on that might talk about it a little bit towards the end of the show as well.
Speaker BBut we've got news on Starbucks abandoning its mobile order pickup only stores.
Speaker BWarby Parker ending its home try on program, Ikea opening shopping shops inside of Best Buys, the sad end of Target and Ulta's beauty partnership.
Speaker BAnd Ben Miller also stops by for five insightful minutes on what to expect at this year's Shop Talk, Fall and Grocery shop conferences.
Speaker BBut we begin today with big fresh news out of Amazon.
Speaker AAnn that's right, headline number one.
Speaker AWhile we were on vacation, Chris, Amazon added perishable foods to its same day delivery offering.
Speaker AAccording to Reuters, subscribers to Amazon.com's new Prime service can now get strawberries, milk, meats and and frozen dinners on the same day that they order them.
Speaker AThe new same day delivery service is free for prime members who pay 14.99amonth or $139 annually for orders over $25.
Speaker AShoppers without a Prime membership can pay a 1299 fee regardless of order size to use the new service.
Speaker AAnd as of last Wednesday, Amazon shoppers In more than 1,000 US cities were able to obtain same day delivery of parish perishable food items.
Speaker AAnd the company plans to expand the service to 2300 cities by the end of the year.
Speaker AChris do you see Amazon Fresh same day delivery as a sizable direct threat to Walmart and Instacart?
Speaker BWow.
Speaker BYou know, and I, I'm going to take a little bit of a potentially surprising opinion on this one and I'm curious what you see, what you think too, because we haven't talked about this in advance.
Speaker BI don't really see it as a threat to either one.
Speaker BI don't really see it as a big threat to either one.
Speaker BAnd I say that for a couple of reasons.
Speaker BFirst, and I would give credit to my buddy Tom Furphy of Replenium, because he pointed out this week in an article for Grocery Dive, he asked the question do consumers really want to combine their fresh orders with everything else they're getting from Amazon?
Speaker BYou know, and I Think he's right.
Speaker BI got to give him credit for that.
Speaker BI think the jury is still out on that.
Speaker BWe actually don't know.
Speaker BAnd second of all, Walmart plus is still a much better value at $98 per year as I'm sure you'll attest to being the biggest Walmart plus super fan out there.
Speaker BAnd, and the other point is Walmart also still has a long standing reputation as an actual grocer.
Speaker BSo I don't see conversion happening, you know, from Walmart either.
Speaker BSo now, so then, so then that leaves the Instacart and the Doordash, you know, that whole lot.
Speaker BAnd so the difference between, there's a difference here though because the difference between the Instacart and the doordash marketplaces and Amazon is that they're connected to the actual grocers from which consumers actually want to shop and that already trust Amazon is just, it's just Amazon Grocery doesn't mean anything.
Speaker BIt has no connotation for freshness, which is a big hurdle to get over, you know, to make this happen.
Speaker BSo Amazon still has to build a reputation in groceries.
Speaker BSo will it provide incremental business?
Speaker BYeah, but I think it's more of a threat to like the Gopuff players of the world than it is to like DoorDash Instacart and Walmart.
Speaker BI just think there's more competitive moats at play here than people are probably thinking about.
Speaker BLike the other point I make, Dan Borger Borgo said this on LinkedIn, he's like those trucks you see that Amazon's out delivering with, they're not going to be able to deliver frozen food.
Speaker BThey're not equipped for that.
Speaker BSo like this is a whole different set of infrastructure too that Amazon may or may not have the muscle to pull off.
Speaker BSo I don't, I don't know.
Speaker BThat's my take though.
Speaker BAnd what do you think though?
Speaker BDo you agree with me or disagree?
Speaker BDo you think it's, I'm guessing, kind of disagreeing with me based on the looks you're giving me on the video.
Speaker AI think the, it's, you know, I think it could be making a dent in the short term, especially based on the data that you shared in the Retail Daily Minute from Jordan Burke's Tomorrow Group.
Speaker AYou know, is it as it having some impact in these thousand cities that it's in right now?
Speaker ABut I think that there's two reasons that this to me is not a long term threat.
Speaker AFirst, as you mentioned, you still have quality and the reliability hurdle to get over from grocery from Amazon.
Speaker AAnd while I think this free delivery for prime members might be a way to like start to get some early orders or to get people to expand, experiment again or to revisit getting grocery delivery with their other items on Amazon.com I still don't know that when they get those items it's going to pay it off.
Speaker AAnd it's still like you mentioned, more expensive than a more reliable player like a Walmart.
Speaker APlus Second, I think you have to think about how consumers are starting to search for things and if you look at organic search behaviors over the last several years, especially when grocery products are involved, Emarketer showed that you know, product search when grocery is a component of the order is increasing at a much more steady pace at Walmart than it is anywhere else.
Speaker ASo Amazon may still lead, that might still be the place where people are going to search right now for that.
Speaker AYou know, I need a phone charger or whatever.
Speaker ABut I think that it's going to continue to lose share to places like you know, LLM search engines or to Walmart.
Speaker AAnd that's where things are going to change.
Speaker AAnd I don't see this like long term payoff of Amazon's my go to for everything perishable, everything, you know, essentials product.
Speaker AI don't think it's enough to keep that momentum going for Amazon.
Speaker BYeah, no, I, yeah that's.
Speaker BIt's really interesting.
Speaker BAnd that research study that you mentioned with Jordan Burke and Tomorrow Retail too, which I thought was really interesting and really good.
Speaker AYeah, it's.
Speaker BYou have to read between the lines on that article a little bit too though because that was.
Speaker BAnd, and and I'd love to get Jordan's opinion on this maybe when he sees the post on social media too.
Speaker BIt seemed like that was more about like the household cleaning products and things like that.
Speaker BThat.
Speaker ARight.
Speaker BPeople are adding to their orders versus like actual fresh groceries yet.
Speaker BSo.
Speaker ARight.
Speaker BI think they're making.
Speaker BThat's a bri.
Speaker BIt's, it's a bit of a logic jump to say that that's going to then happen with fresh and frozen foods too.
Speaker BYou know because the beauty of those, those orders is they can sit on your doorstep for a while.
Speaker BThat can't happen with fresh and frozen food orders.
Speaker ARight.
Speaker BLike you know, do you.
Speaker BSo I think the, the thought process here is, is really tricky in terms of whether this plays out.
Speaker AYes, Celia Van Wickle did a really good test on LinkedIn.
Speaker ASo Celia has been a long time follower.
Speaker ASo.
Speaker ABut Celia did a test order and the stuff didn't show up at the same time.
Speaker AIt's still coming like she got one of like tomatoes were in a separate delivery than some frozen things.
Speaker AAnd you know, it's like the, that you can give some space and time for like Amazon needs to figure out the logistics of this potentially.
Speaker ABut how long is that Runway?
Speaker ALike.
Speaker BYeah, yeah, I don't know.
Speaker BYeah, I don't know.
Speaker BAnd are they coming from different trucks too?
Speaker BYou know, I don't know.
Speaker BDifference sounds like it was too.
Speaker BAll right, well, yeah, that's interesting.
Speaker BSo I think we covered a lot of ground there.
Speaker BSo.
Speaker BAll right, headline number two.
Speaker BStarbucks plans to abandon all of its mobile order pick up only stores.
Speaker BI can't wait to hear what you think about this one because I think this is, you know, part and parcel of a strategy that you would not have recommended back in a year ago when we, when Brian Nicholl first took over.
Speaker BBut according to the Wall Street Journal, Starbucks is moving away from operating stores that only accept mobile orders for pickup because they don't have the right vibes.
Speaker BThe company operates around 80 to 90 locations, some of which are in office buildings that don't offer seating and are designed to get customers out quickly.
Speaker BSome locations could even be converted to locations with seats.
Speaker BQuote, we found that the format was overly transactional and lacking the warmth and human connection that defines our brand.
Speaker BChief Executive Officer Brian Nicholl told investors on a recent earnings call.
Speaker BAnd do you agree or disagree with Starbucks decision to shut down its mobile only pickup stores?
Speaker AOkay, I disagree completely personally with removing the pickup only stores.
Speaker ABut I think clearly there are things behind the scenes going on that we don't know about.
Speaker AI think the thing that rubs me the wrong way in the most here with this story is that you're using the statement bad vibes in any statement about a visit.
Speaker AI don't like that too.
Speaker AWhat in the hell are you thinking?
Speaker AThat seems crazy, but here's my question.
Speaker AI want to know because I don't think we have a good picture of what Nickel's actual vision is for these future coffee houses.
Speaker AWhat is the right vibe that he's going for?
Speaker ABecause the, in the article like it talks about like we're, we're going to have a coffee house that has 32 chairs and a drive through like that already exists.
Speaker AThat doesn't, that's not anything new.
Speaker AAnd the drive throughs are awful experiences.
Speaker ALike they still take too long, they're not getting the throughput.
Speaker ASo I think a better mobile experience is an absolute must for their future store experience.
Speaker AIs it exactly how they were doing it now?
Speaker ANo, clearly not.
Speaker ABut I still think that a mobile pickup only experience has to be part of the future coffee house experience because not everyone needs coffee plus vibes, okay?
Speaker AThey do want to just get their coffee as quickly as possible in under four minutes like Brian Nicol promised.
Speaker ASo my question is how do they continue to refine operations so that they can give their customers the best of both worlds and as many options as possible.
Speaker ABut where do you land on removal of these pickup only strokes?
Speaker AI know you want your coffee house vibes, Chris.
Speaker BYeah, well, no, I don't know.
Speaker BI mean, I love that you called out the vibe thing because we went to the Penn Station store like five years ago and I thought that felt really vibey with Starbucks.
Speaker BI actually loved it.
Speaker BI thought the guy was great, that gave me my order.
Speaker BIt totally had a Starbucks vibe.
Speaker BIt had a friendly vibe.
Speaker BSo.
Speaker BSo I disagree with that being the motivation, but I think I, I agree with this move, but I with a big caveat in the short term because I think what he's doing here is you have to strip.
Speaker BI think he's just stripping everything back to the base.
Speaker BHe's just like, let's strip it all away and let's start over, let's start fresh.
Speaker BThat's what he's doing across the board.
Speaker BBecause for long run to Starbucks for in the long run for Starbucks to survive.
Speaker BAnd you and I have disagreed on this, it has to become more than just a place to get your coffee quickly and impersonately.
Speaker BAt least that's what Nickel thinks and I happen to agree with him.
Speaker BHowever, with that said, I think you're hitting on the key point here is I do predict in the future that we're going to see this type of concept again, but either in a way that is more strategically located or in a new iteration of it, possibly alongside what he's calling his coffee house of the future.
Speaker BBecause Starbucks still needs to figure out the capacity issue for ordering and queuing.
Speaker BSo I think we're going to see this in some way, shape or form in the future.
Speaker BBut we won't know until we see what that prototype is.
Speaker BAnd that's going to take a hell of a long time to re engineer the Starbucks store base to do that.
Speaker BSo I still think we'll potentially see these stores start to exist in some variety, but with an enhanced marketing vibe, so to speak, when they do come back and roll out down the road.
Speaker BThat's my prediction.
Speaker AUnbelievable.
Speaker AI just like picture Brian Niccol in his brand new office in Newport beach with his good vibes only T shirt and, you know, trying to, trying to look out at the ocean and figure out what this new concept looks like.
Speaker AIt sounds very peaceful and relaxing and very envious.
Speaker AOkay, let's go on to headline number three.
Speaker AWarby Parker plans to end its Home Try on program as it focuses on its stores and digital experience.
Speaker AAccording to retail dive, Warby Parker will sunset its Home Try on program by the end of the year, executives said on a call.
Speaker AThe eyewear company said the vast majority of recent Home Try on users live within 3:30 minutes of a Warby Parker store.
Speaker AChris, what does this move to cancel in Home Try on say about the future of Warby Parker?
Speaker BI think it says there's a lot more to this story than meets the eye.
Speaker BAnd see what I did.
Speaker AOh, good.
Speaker AI'm so glad you had that opportunity.
Speaker AContinue, please.
Speaker BAnd the reason I say that is I've often wondered aloud on this show why Warby Parker has been growing so slowly.
Speaker BBecause according to the article, Warby has approximately 300 stores and has been around for almost 15 years.
Speaker BSo if you're keeping score at home, folks, that's 20 stores per year in what is honestly a relatively small footprint.
Speaker BSo I think relatively speaking, it should roll out a little bit faster because it takes less capital when it's a smaller footprint.
Speaker BAnd now they're saying in the article that all of their customers live within 30 minutes of the store.
Speaker BYeah, well, if your stores are only in dense urban areas, yeah, that's probably true.
Speaker BSo.
Speaker BSo if I'm reading between the lines and understand what.
Speaker BUnderstand and mean, what this announcement is trying to say is we no longer need online for the acquisition that it provides.
Speaker BIt's no longer needed as an acquisition tool in the urban markets and vice versa.
Speaker BIt isn't paying off for us as an acquisition tool in the other markets.
Speaker BSo we're shutting it down because it's too expensive.
Speaker BAnd so then I have to ask myself, with, with that element gone, how different is Warby from another eyewear store?
Speaker BI mean, virtual triad.
Speaker BCome on, seriously.
Speaker BAnd I mean, how many of those things have we tried?
Speaker BHow gimmicky are they?
Speaker BThey never look right on your face.
Speaker BLike they look ridiculous half the time.
Speaker AAnd they're not good.
Speaker BNo, they're not good.
Speaker BSo, like, that's not going to be a supplement for this.
Speaker BSo.
Speaker BAnd, and more importantly, doesn't it also mean that.
Speaker BThat Warby's growth nationally could soon be constrained.
Speaker BSo.
Speaker BSo.
Speaker BAnd that kind of explains the odd decision, I think, to go into Target stores as well.
Speaker BSo something just doesn't smell right to me with this announcement.
Speaker AYeah, I don't know.
Speaker AI think it makes sense from a financial standpoint.
Speaker AI think if you're, if you're looking at the spreadsheet like home try on is incredibly expensive, and the return, again to your point, like the return on that, you know, even if somebody gets those five glasses, are they deciding how many pairs of glasses you try on?
Speaker AWhen you go look at glasses, it's probably more than five.
Speaker ALike, how many times is that happening?
Speaker ALike, I just, I think there's a lot of weight.
Speaker AAnd so this feels like a smart financial decision to just cut the fat there.
Speaker ABut the big questions for me now are, you know, even though they live within 30 miles of stores, are people going to drive to the Warby Parker stores?
Speaker ALike, are, are they going to continue to get the volume that they're seeing right now with the existing store count that they have?
Speaker AMaybe now that they've added like the, the eye exams and the doctors in the store, like, that's something people have to do.
Speaker ASo you're kind of, you're kind of creating that one stop shop.
Speaker ABut then my other question is, can they scale that great store experience?
Speaker ABecause they do have a high level.
Speaker ALike, there's so many employees in that store.
Speaker AThere's a certain kind of educated employee that's working in that store that in a, in a tightened labor market, like, I just wonder if they're going to be able to keep that up.
Speaker ABecause if they can't pay that off and they don't have home try on anymore, there's no difference between them and every other player out there selling glasses online.
Speaker ASo that's that.
Speaker AThose are the real questions for me.
Speaker AAnd then finally, will that Target partnership pay off for them?
Speaker AThat's going to be a big question.
Speaker AThey've got five stores right now, but knowing, knowing that Target's going to have some extra floor space coming up available In August of 2026, will they figure out, like, we have to be in more areas, we have to take more advantage of this Target partnership, or does it just completely go away?
Speaker AAnd, and they're with their, their 300 stores.
Speaker BI got to get over and see that, too.
Speaker BI guess it's over in Bloomington.
Speaker BI got to go check it out.
Speaker AYeah, it's a great, I mean, it looks great.
Speaker AIt's right up front.
Speaker ALike it's, it's in a Good spot.
Speaker ABut what, what will traffic look like?
Speaker AThat's the question.
Speaker BThe big net net question that you and I have then is like, where's the growth opportunity coming from?
Speaker BLike, how is this, how are they going to continue to scale if this goes away?
Speaker BSo interesting.
Speaker BAll right, well, let's bring Ben Miller onto today's show.
Speaker BJoining us now for five insightful minutes is Ben Miller, the VP of original content and strategy for Shop Talk and Grocery Shop.
Speaker BBen is here to give us a preview of the upcoming Shop Talk Fall and Grocery Shop events.
Speaker BOkay, Ben, let's start with this.
Speaker BShop Talk Fall.
Speaker BIt's coming up fast in mid September.
Speaker BWhat are you expecting to be the main topics of conversation?
Speaker CAnd there's two themes that are emerging above all others and that's tariffs and AI.
Speaker CAnd of course, we're going to be covering both extensively.
Speaker CAI use cases, deep dive sessions, and on tariffs as well as some of the practical implications.
Speaker CWe've also added a two day full track with senior speakers talking about leadership in times of turmoil and talking about agility.
Speaker CSo that's new for this show and that's going to be really, really interesting.
Speaker CBut look, it's not just about tariffs and AI.
Speaker CWe're going to be covering so much more.
Speaker CSo there will, there are sessions on merchandising, we've got tracks on loyalty, we've got tracks on brand building.
Speaker CSo lots and lots to cover, including the deep dive on tariff and AI.
Speaker AWhat about Grocery Shop here at the end of the month?
Speaker AWhat should we expect at that show?
Speaker CYeah, look, Grocery Shop could be slightly different a because it's global in focus, whereas Chop Talk Fall is a lot more about the US market.
Speaker CAnd also we can build really sector specific around grocery and cpg.
Speaker CSo we can really hone in on the big questions for that sector.
Speaker CAnd for us, that's around digital demand creation and how you move volume in the market.
Speaker CAt the moment it's about efficiency.
Speaker CSo it's incredibly efficient industry as it is.
Speaker CWe're in a way for thin margins, but the pressure is there to make even more efficiency gains and technology is the only route to do that.
Speaker CSo how are we going to do that?
Speaker CAnd then of course there's retail media.
Speaker CIt sits across all the conversations between retailers and brands at the moment.
Speaker CWe've got to face into it.
Speaker CBut yeah, what does good look like?
Speaker CWhat does the future look like and how do you get the best out of your investment?
Speaker CI think consumer attitudes about GLP1 about drugs, but also about the potential MAHA Make America Healthy again moment.
Speaker CAnd some of the intervention that we've seen from governments.
Speaker BBen, I noticed you didn't say AI.
Speaker BIs AI not impacting the grocery industry to the same degree?
Speaker CAbsolutely.
Speaker CFar from it.
Speaker CSo how we're tackling that at Grocery Shop this year, because we've got a very focused audience, we can go into a bit more detail.
Speaker CAnd we're launching something brand new.
Speaker CSo we're launching something that we call the Test Kitchen.
Speaker CIt's a series of smaller, practical, interactive sessions focused on specific technology use cases so you can learn from industry experts and practitioners on topics from SEO strategies in an AI world through to AI tools for forecasting and inventory management management.
Speaker CAnd we've also got some specific sessions that aren't about AI, for example, data and measurement capabilities for retail media.
Speaker CSo renew and get into that extra level of granular detail that our attendees are requesting of us.
Speaker AOkay, Ben, I have to know, who are the headliners at both Grocery Shop and Shop Talk fall at 4.
Speaker CWe've got some great senior speakers, the likes of Home Depot, Amazon, Walmart, and Sam's Club, Kohl's, AliExpress, Wayfair, and then Grocery Shop.
Speaker CYou've got that mix of retailers and CPGs.
Speaker CSo retailers include Whole Foods, Sam's Club, Kroger, Heb, Althelez, and keynote of the CEOs of sprouts and Lidl.
Speaker CAnd I know we've got a great interviewer lined up the Sprouts keynote.
Speaker CAnd in cpgs, Miles Wrigley, Unilever, Danone, Nestle, Coco.
Speaker CI could go on.
Speaker CWe've got over 250 fantastic speakers.
Speaker BYeah, I'm really excited to interview Jack Sinclair, the CEO of Sprouts, on stage.
Speaker BThanks for that opportunity too, Ben.
Speaker BAll right, any key differences you'd like to call out compared to what people are used to seeing at both these shows?
Speaker CYeah, we're always innovating and we're excited about some of the new things we're doing.
Speaker CThe biggest change is Shop Talk Fall.
Speaker CSo shop top four this year, Chicago 17 through 19 September.
Speaker CThat's a Wednesday to Friday show.
Speaker CAnd we're starting the show this year to really showcase the fantastic retail in Chicago by our large table program, Shop Walk.
Speaker CThat's our guided store visits.
Speaker CThey're taking place on the Wednesday morning and into the early afternoon before the content and opening keynotes, then kick off on the Wednesday afternoon.
Speaker CThat means the third is Thursday and Friday are going to be two really full days.
Speaker CThe Friday is probably the busiest and fullest day of them.
Speaker CAll.
Speaker CSo when you're booking your travel, please don't book an early flight on the Friday because there'll be an awful lot going on throughout that that Friday.
Speaker CGrocery Shop grocery shop is the 28th of September through to 1st of October.
Speaker CThat's a Sunday afternoon part with content, keynotes and the test kitchen through to a Wednesday wrap.
Speaker CSo again, make sure you're there.
Speaker CThere's going to be a lot of great parties and things happening on the Sunday evening.
Speaker CSo Sunday through Wednesday for Grocery Ben.
Speaker AHow do our listeners get tickets to both events?
Speaker CYeah, look, tickets are available on the Shop Talk website now.
Speaker CPrices increase as availability goes down, so pays to plan and book early for your listeners who take part in our hosted program.
Speaker CThat's the free tickets for qualifying retailers and consumer brands where we support Trav as well.
Speaker CThe deadlines are quickly approaching, so 25th of August is the hosted deadline for Shop Talk Fall and 5th of September for Grocery Shop.
Speaker CSo if you want to take part in that program, get your application in soon.
Speaker CBut we want to support all the listeners to the podcast.
Speaker CSo therefore we are sharing 20 discount links to all listeners to all Omni Top listeners.
Speaker CYou need to use specific links for them so they're going to be in the show notes for this episode.
Speaker BWow.
Speaker B20% off.
Speaker BThanks, Ben.
Speaker BFor those that want to hear more insights from Ben, you can tune in next week when Ben will also be guest hosting our weekly Fast five podcast.
Speaker BSo tune in for that and retailers and brands if you want those codes.
Speaker BFor Shop Talk fall, use code R B O m n I t 20 and for grocery shop, use code R B O m n I t 510.
Speaker BAnd if you're a solutions provider and thinking about attending, you can also save with our codes G A O m n I t 20 for shop fall and G A O m n I t 799 for grocery shop.
Speaker BLinks to register will also be available in the show notes.
Speaker BAll right, headline number four.
Speaker BIKEA is planning to open mini showrooms inside of Best Buys.
Speaker BAccording to the Star Tribune and our friend Carson Hartsog, the Swedish home goods giant will feature kitchen and laundry products inside mini showrooms at select Best Buy locations, and the store in stores will also feature Best Buy appliances.
Speaker BThe first 10 shops will launch in Florida and Texas, and the new locations will be staffed by IKEA designers and will offer consultation services.
Speaker BThe first locations will open in the fall.
Speaker BTwo stores will also serve as IKEA fulfillment centers, allowing customers of the home superstore to pick up their orders from a participating Best Buy location.
Speaker BAnd are you buying or selling the idea of shopping IKEA inside of a Best Buy?
Speaker AI'm buying the pilot.
Speaker AChris.
Speaker AI don't know if this is going to work.
Speaker BBuying the pilot.
Speaker BWhat does that mean, buying the pilot?
Speaker AI'm buying.
Speaker AIf I were at Best Buy making the decision, I would definitely do this pilot with Ikea.
Speaker AIt's big.
Speaker AName it.
Speaker AI think this, along with their marketplace announcement with Miracle yesterday were absolutely necessary things, things that Best Buy needs to do to stay relevant right now to today's consumer.
Speaker ABut back to the IKEA pilot.
Speaker AYou know, I love this for the kitchen component.
Speaker AI, I want to know where else you can go when you're remodeling your kitchen.
Speaker AWhere else can you go to get all of your appliances and a good range of prices on appliances, from like early basic appliances all the way up to your high quality appliances in one place and get the cabinets and get the whole thing planned like Home Depot and Lowe's.
Speaker BFor that, though, Ann, I thought you.
Speaker ACould go to Home Depots and Lowe's, but you don't have the selection and the trend and the design there that IKEA brings.
Speaker ASo, yes, you could go to Home Depot on those.
Speaker ABut I really do think that Best Buy is a good place where you can get both things.
Speaker AHome Depot and Lowe's.
Speaker AThere's like a couple of options.
Speaker AIt's not like new fresh, especially if you want a modern.
Speaker ALike you're appealing to this younger consumer that knows Ikea that is more comfortable going with an IKEA cabinet set to outfit my kitchen.
Speaker ALike, that's, that's something that I would do.
Speaker AAre, is the boomer generation going to do that?
Speaker ANo, they're going to go to Home Depot and they're going to go to Lowe's to do that.
Speaker ABut I really think that that's, that's where if I'm, if I'm really playing the odds that Best Buy is going to stay this relevant retailer, I think this is a worthwhile test.
Speaker AI have a little bit of a harder time buying this in the laundry category because I don't know many friends of mine that are like, I am dying to show you my new laundry room remodel.
Speaker AI think the kitchen could be really clutch because I think that's an area where people are really starting to invest and especially right now with where the economy is, I think think this is like a good, high, low option for people looking to redo their kitchens.
Speaker ABut you are definitely not in agreement.
Speaker AI can tell by.
Speaker BWow.
Speaker BNo, I I think you're overestimating the amount of product and, and design IKEA can showcase in a small shop and shop inside of a Best Buy too, at least from the pictures I'm looking at.
Speaker AOh, yeah, I don't, I'm not saying that they're going to be able to do that all in the store, but I think that from a person, from the perspective of being able to like, sit down with an IKEA advisor and be like, you could do these cabinets in green, in navy and whatever, like, I think that that could be a better experience.
Speaker ABut what, what am I missing?
Speaker BJust go to IKEA to begin with is my point.
Speaker BBut I mean, I mean, here's what I think you're missing.
Speaker BI think with all due respect to Rob Olson, ikea, who I've met, and I like him a lot, he's a good dude too.
Speaker BAnd all of our friends over at Best Buy, I.
Speaker BYou're right.
Speaker BI just don't like this idea at all.
Speaker BI get it on paper.
Speaker BI mean, it sounds smart on paper.
Speaker BLike best.
Speaker BBest Buy stores are probably larger than they need to be at this point, given all the electronics categories and video games categories that are all moving online.
Speaker BIKEA has tried to get a smaller store concept off the ground.
Speaker BThey haven't been able to have success with that here in the United States.
Speaker BAppliances and home furnishings kind of go together.
Speaker BSo let's partner up.
Speaker BYay.
Speaker BBut it's, that's not going to work because it isn't the core experience of why I go to ikea.
Speaker BYou kind of just said it.
Speaker BThere's, I need to get a lot of stuff done, I need help.
Speaker BI need to do that so I can get it all done at one time when I go to ikea.
Speaker BIn fact, this setup probably induces more friction for me and I'm going to ultimately end up back in Ikea anyway.
Speaker BTo your point, I mean, you kind of said that in what you said.
Speaker BSo.
Speaker BSo Net, Net, it feels like a very expensive, over engineered branding exercise to me at best, when money could be better spent just getting people to interact with ikea, either online or actually in IKEA stores.
Speaker BSo.
Speaker BSo, I mean, Best Buy, I don't think Best Buy has that much to lose on this, but ikea, it seems like a waste of time for me.
Speaker AOh, man, I don't think so.
Speaker AI think, I think, I think the IKEA trip has changed considerably in term, especially in the kitchen category.
Speaker AI do, I mean anecdotally from people that, who I have friends of mine and People who have recently remodeled their houses.
Speaker ALike, I'm surprised at the number of people who are like, these are, these cabinets are from Ikea.
Speaker AWe did this whole kitchen because our budget was X and appliances cost more because of tariffs and all the other things cost more like the, the construction costs more.
Speaker AThis is a way to save money.
Speaker AAnd so I think for this specific category, it is a one stop shop.
Speaker AAnd.
Speaker AAnd we'll see how it plays out.
Speaker AI'm excited to continue to follow it.
Speaker BInteresting.
Speaker BYeah, we'll agree to disagree on this one.
Speaker BAll right, headline number five.
Speaker BWe saved it to the end, folks.
Speaker BBut this is Ed's headline.
Speaker BI'm just super excited about it.
Speaker AYes.
Speaker AAll right, let's go to headline number five.
Speaker AUlta and Target are planning to conclude their shop and shop partnership in 2026.
Speaker AChris.
Speaker AJust can't wait to get to it.
Speaker AAccording to the Path to Purchase Institute, Ulta Beauty and Target have announced that their shop and shop partnership, Ulta Beauty at Target, will conclude when the current agreement ends in August of 2026.
Speaker AUntil then, the experience will continue in stores and online with Ulta Beauty Rewards remaining active for eligible purchases.
Speaker ABoth companies emphasize that they will continue to maintain product availability and a seamless shopping experience until the partnership officially ends.
Speaker ADon't think it'd be funny if they're just like, we're just going to give up?
Speaker ALike, yes, of course.
Speaker AYou have to maintain this to them.
Speaker BI wish, I actually wish they would just say that.
Speaker BYeah, I know.
Speaker AAll right, well, Chris, this also happens to be the A and M put you on the spot question of the week.
Speaker BOh, all right.
Speaker AThey want to know, Chris, given the resilience of the beauty segment in retail and targets challenges, does the end of this partnership more strongly signal how retailers should refocus on their standalone retail experience over a store and store, or does it signal just how deep Target struggles go?
Speaker BOh man, that is such a good question.
Speaker BThat actually may be my, my all time favorite put you on the spot question, like without a doubt.
Speaker BBecause I think the answer is it.
Speaker BIt signals both, quite frankly.
Speaker BAnd it also helps explain why Target stock took took a major dip today with the new CEO announcement.
Speaker BYou know, if I look back on this headline, let's just keep it on the headline.
Speaker BYep, Target appears to have crapped the bet on this one.
Speaker BAnd Lord knows the reasons why Ulta is pulling out.
Speaker BYou know, but it is a big, big about face and it's an about face that's happened rather quickly.
Speaker BWas it operations?
Speaker BWas it the brand standards who knows?
Speaker BTime will tell.
Speaker BWe'll probably get answers to that over time.
Speaker BBut now Target is faced with a really tough situation.
Speaker BIt has to comp against the loss of what has been publicly stated as one of its biggest comp drivers ever since the partnership started.
Speaker BAt least that is my recollection of reading the recent earnings reports for the last two years.
Speaker AIt's every call, it's been part of every earnings call, right?
Speaker BIt has, right.
Speaker BI'm not making that up, right?
Speaker ANo.
Speaker BSo all of which goes back to the broader question now of shop and shops, which A and M smartly is asking.
Speaker BYou have to tread carefully into them and you have to ask yourself the question, are you a mall or are you a retailer?
Speaker BUnder Brian Cornell, Target has overtly tried to become or under Brian Cornell, I have to say in the past tense now, Target overtly tried to become a mall and the next place it's going to bite them in the rear is with the CVS partnership.
Speaker BBecause food is medicine is the biggest trend that's going to shape grocery over the next 10 years and even longer.
Speaker BAnd Target gave away the RX tie ins to that trend.
Speaker BThe impacts of that aren't felt yet either, but they soon are going to be as Walmart and other grocers get smarter on how to tailor their assortments and their RX loyalty reward programs to capitalize on that trend where Target's going to be hamstring, they're going to be having to work through CVS with that.
Speaker BThat's going to be impossible.
Speaker BSo that's going to mean less and less traffic to Target in the years to come.
Speaker BSo yet it's yet another sign to me and this is, I thought about the best quote to keep to capture my thoughts on Target and Brian Cornell's tenure.
Speaker BA rival CEO exec told me about Brian Cornell one time that Brian, this is a CEO of a ten plus billion dollar retailer.
Speaker BThis is a real quote.
Speaker BHe said to me, Brian Cornell wouldn't understand my strategy if I wrote it down and handed it to him on a cocktail napkin.
Speaker BThat's what's at play here, folks.
Speaker BAnd that's what this, that's what this headline says to me in terms of looking back on everything that's happened under his tenure over the last, what is it, 11 years.
Speaker BAnd I think he's been there, I think so.
Speaker A2014.
Speaker AYeah.
Speaker ASo yeah, this cuts, man.
Speaker AI just, I read this and I was just, I'm again, I'm really bummed that this is happening.
Speaker AI don't know how else to say it.
Speaker AI, I do think though this is, this is really going to be something that the street's going to be watching, that consumers are going to be watching to really see.
Speaker ABecause this is an opportunity to see have Target show what it's made of.
Speaker ACan Rick Gomez and the team bring the right product assortment into the store that's going to supplement what this, you know, the Ulta beauty traffic drivers were and that's where that, like I've, I've said this to several people like beauty especially, but Target in general, it's about this creativity, this design at this price point that a mass, mass audience can adopt.
Speaker AAnd I really worry because for the last several years Target has been decreasing the priority of making things uniquely Target.
Speaker AThey've been decreasing the market, decreasing the, decreasing the brand.
Speaker ALike the priority has been on how do we compete with Amazon and Walmart.
Speaker AAnd that's a, that's a race to the bottom.
Speaker AYou're never going to beat them on price.
Speaker AYou're never going to beat them.
Speaker AAnd any like people are going to, people are going to Walmart and Amazon right now and there's no way to stop them.
Speaker AYou had that core, that identity, that Target, that thing that made you so strong.
Speaker AAnd beauty is one of these key categories where you going to need to figure out how to bring those people back and how to create that, how to really invest there in the type of beauty product that's going to reach that mass audience.
Speaker AAnd that's where I worry.
Speaker AI'm like Target, you got to focus inward right now on yourself.
Speaker AQuit worrying about the shop and shops and these other things.
Speaker AHow are you going to get back to core Target which is really establishing yourself as a brand that has a point of point of view.
Speaker BYeah.
Speaker B100 and that.
Speaker BAnd, and you're, you're dead right.
Speaker BLike you, you have to keep control of those businesses.
Speaker BThat's why I made the point about pharmacy.
Speaker BLike right, if Walmart can run a pharmacy, Costco can run a pharmacy, Safeway Albertsons can run a pharmacy.
Speaker BWhy can't you Target?
Speaker BLike that was a really short sighted move too in retrospect in my opinion.
Speaker BSo like you know, and it's just gonna, it's just gonna hurt them in the long run.
Speaker BAnd, and the good news though, and if I have a silver lining on this, I saw Michael Fidelke, the new CEO video on LinkedIn today.
Speaker BHe was talking about bringing back design and the design merchandising.
Speaker BSo I think that's the right thing.
Speaker BNow there's a lot of other things that, you know, may or that could give or take with that video, but I think that is still the right approach which says what you said.
Speaker BAnd I'm curious what other people think of that video.
Speaker BDrop me a message on LinkedIn, you know, because I'd love to hear your thoughts.
Speaker BBut yeah, interesting time for Target for sure.
Speaker AAll right, Chris, this.
Speaker ALet's close it out with a lightning round.
Speaker ANumber one question for you.
Speaker AThe NFL and Crocs are teaming up this season to bring fans special Crocs emblazoned with the logos and colors of their favorite teams.
Speaker AWhat are the chances that the Arizona Cardinals pair, once it's created, will make it as your winter house shoes?
Speaker BOh, probably.
Speaker BProbably zero on my account.
Speaker BBut I could see someone purchasing those for me because you know why for me.
Speaker BAnd I. I'm riding or dying with my new UFO slides.
Speaker BThose things are okay.
Speaker BThey repair your legs in no time.
Speaker BMan, you're running.
Speaker BThey're great.
Speaker BAll right.
Speaker BLimited edition Harry Potter donuts arrived at Krispy Kreme shops across.
Speaker BAcross the US this week.
Speaker BIf you were a donut, and this is a question I've always wanted to ask you.
Speaker BIf you were a donut, what donut would you be and why and how would you spell donut?
Speaker AOh, God.
Speaker ASo many questions in this.
Speaker AI guess I always spell donut with the G H like donut, not the D O, N U T. I feel like it's a one of the most supreme pastries, so you've got to give it all the letters.
Speaker AI think that if I were to be a donut, I was thinking, I think it would be like a cruller because I think that it's the most beautiful of the donuts and it just looks like a piece of art that is edible.
Speaker AEdible art.
Speaker ASo that's what I would choose.
Speaker AA glazed cruller.
Speaker BInteresting.
Speaker BSo the cruller is the most beautiful donut.
Speaker BI'm curious if other people agree with that.
Speaker BLet us know your thoughts.
Speaker BWhat is the most beautiful donut?
Speaker BI've never thought about that.
Speaker AOh, yeah.
Speaker AI think it's like art, though.
Speaker ABeauty is in the eye of the donut holder.
Speaker AYou just, you need to decide what.
Speaker AWhat is the most beautiful.
Speaker ASome it might be sprinkles that do it for some people.
Speaker AFor me, it's like the beautiful crown pattern of a cruller.
Speaker BYeah, it's in the either knot or the nut holder, depending on how you want to spell it.
Speaker AThat's right.
Speaker AThat's right.
Speaker AOkay, Chris, New Data from CNN Business showed that pawn shops and are the newest destinations for back to school shopping because goods like laptops and electronics are more affordable there and free from tariff price hikes.
Speaker AHave you ever purchased or sought out anything from a pawn shop, Chris?
Speaker AAnd if so, what was it?
Speaker BNo, you know, I've never even, actually, I don't think I've even been inside of a pawn shop and ever.
Speaker BI think I've.
Speaker BNo, I don't think so.
Speaker BI can't remember though.
Speaker BI don't think I have.
Speaker BI, I've never even been to the Pawn Star shop in Vegas.
Speaker BI've always wanted to go, but now I've just looked through the window.
Speaker BThere's one on, is one in Del Mar on San Clemente in San Clemente that I walk by all the time.
Speaker BI look through the window of the sports memorabilia, but I never have.
Speaker BHave you ever bought anything from a poncho?
Speaker AOh God, yes.
Speaker AIt's like the, one of the best places to go explore and thrift.
Speaker ALike there's just, you never know what you're going to find in there.
Speaker AGreat jewelry usually.
Speaker AYeah, there's, I, I mean I, I, it makes sense and it makes sense that people are going to pawn shops.
Speaker AThat's a great option for people given, given how much the cost of things is going up as I just completed my round one of school shopping last week.
Speaker ASo we might be heading to the pawn shop ourselves.
Speaker BRight?
Speaker BAll right, last one.
Speaker BThe Minnesota State Fair is also right around the corner.
Speaker BIn addition to going back to school, what food on a stick are you most excited to procure?
Speaker AI am not a fair person.
Speaker AEvery year.
Speaker AI don't go every year.
Speaker AHandle it.
Speaker AI might go this year on Saturday there's an atmospheric concert and like bringing back all the old hip hop artists from the 90s that I loved.
Speaker AAnd in that case, I will probably get a pickle on a stick.
Speaker AThere's like a pickle dog.
Speaker AIt's so good.
Speaker AIt's like a pickle that's wrapped in corned beef and like cream cheese is on the outside of the pickle.
Speaker AIt's, it's a delicacy.
Speaker AIt's so wonderful.
Speaker AThose are my favorite things, like salty and briny.
Speaker AIt's great.
Speaker BI got to remember not to take a sip of coffee when I ask you questions at the lightning round because I will spit it all over my computer there.
Speaker BAll right.
Speaker AYou're not a.
Speaker ANo, no pickle on a stick for you.
Speaker ANo.
Speaker BGod, I pick on a stick maybe.
Speaker BBut when you talked about it wrapped in like pastrami and cream cheese.
Speaker BI want to like in my mouth.
Speaker BOh my God, that sounds horrible.
Speaker BAnd I love pastrami and I love a pastrami sandwich, but that does not sound good to me at all.
Speaker BAlright, that closes up.
Speaker BHappy birthday today to Amy Adams, Andrew Garfield, and to Natty Gan's father, Ray Wise.
Speaker BAnd remember, if you can only read or listen to one retail blog in the business, make it Omnitok the only retail media outlet run by two former executives from the current top 10 US retailer.
Speaker BOur Fast Five podcast is the quickest, fastest rundown of all the week's top news, and our daily newsletter, the Retail Daily Minute, tells you all you need to know each day to stay on top of your game as a retailer executive.
Speaker BIt also regularly features special content that is exclusive to us and that Ann and I take a lot of pride in doing just for you.
Speaker BThanks as always for listening in.
Speaker BPlease remember to like and leave us a review wherever you happen to listen to your podcast or on YouTube.
Speaker BYou can follow us today by simply going to YouTube.com omnitalkretail so until next week, and on behalf of all of us here at omnitalk, as always, be careful out there.