Amazon Goes Full Big-Box Retail | Fast Five Shorts
This OmniTalk Retail Fast Five segment, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, examines Amazon’s plan to build a massive 225,000-square-foot retail store in Illinois... its most ambitious physical retail experiment yet.
Chris Walton and Anne Mezzenga debate whether Amazon can truly compete with Walmart’s supercenter model, what past Amazon store failures signal, and whether this move represents a final experiment or a much bigger long-term strategy.
⏩ Tune in for the full episode here.
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Amazon plans to construct a nearly 225,000 square foot retail store in Orland Park, Illinois.
Speaker A225,000.
Speaker AI think that number needs reiteration.
Speaker ASquare foot retail store that will offer both groceries and general merchandise, marking Amazon's first store on par with a Walmart super center format.
Speaker AAccording to Grocery Dive, the proposed store will be located right next to a Costco and will offer a broad selection of low prices across fresh groceries, household essentials and general merchandise.
Speaker APlans include parking dedicated for pickup orders and multiple commercial outlets for smaller businesses.
Speaker AThe site plans were approved by Orland Parks Planning Commission and still need approval from the village's board.
Speaker AAmazon noted that the E tail giant regularly tests new shopping experiences, calling this quote a new concept that we think customers will be excited about.
Speaker AEnd quote.
Speaker AChris, of course, A and M, this is, this is a big deal they're going to choose.
Speaker BYeah, it is kind of a big deal.
Speaker AYeah, yeah.
Speaker AThey're going to choose this as the put you on the spot question, which I'm sure will not surprise you.
Speaker BOh yeah, no surprise at all.
Speaker AYeah.
Speaker AA and M wants to know a new Amazon store concept announcement is not exactly rare news territory, but how does this one feel different to you given the crosshairs are squarely on Walmart?
Speaker BOh, wow.
Speaker BYeah, that is a good.
Speaker BThat is a good question to start us off here for this show.
Speaker BI think it feels that different to me, you know?
Speaker BYou know, I think it's still, for the most part, I think it still definitely feels like an experiment.
Speaker BAnd like you said when you did the headline read, I mean, it's a big experiment, literally and figuratively.
Speaker BI mean, 225,000 square feet, that's enormous.
Speaker BI mean, that's almost double the size of a Target, to put that in perspective for everyone out there.
Speaker BSo my fear is that I am.
Speaker BMy fear is I'm really skeptical though, that it's going to work.
Speaker BThere is no empirical evidence whatsoever and that that Amazon knows how to merchandise this store.
Speaker BThey're much, much smaller.
Speaker BPrevious attempts, like you think of Four Star, which I had forgotten completely about.
Speaker BEven Amazon Fresh Grocery, which is, you know, also not knocking the door, blowing the doors off anyone.
Speaker BThey've all.
Speaker BI would all say they've kind of all failed, you know, and I hate to say it too, but they've also been pretty uninspiring and also not that easy to shop when you go into them.
Speaker BSo it's kind of like Amazon is saying to themselves, we can't do 4,000ft, but.
Speaker BAnd we can't really do 40,000ft with Amazon Fresh.
Speaker BSo, sure, why don't we try five to six times that?
Speaker BLike, you know, like, what the heck?
Speaker BBut you know, with that said, I think, and this is something to keep in mind is the real value of any concept comes down to the overall experience design of the concept.
Speaker BSo you got to wait and judge it until you see it.
Speaker BWhich is why I was pushing Wayfair so for so many years to, to go into the bigger store.
Speaker BCause I could see how that would be a valuable expression of their brand versus all the small store experiments they did.
Speaker BAnd they finally did that and it appears to be working.
Speaker BSo the big question I want to ask you and leave with the audience is, yes, it's another experiment, but will it seal the fate as Amazon's last experiment in physical retailing?
Speaker BOr is it just possibly the larger piece of a puzzle that we all can't see at or even conceptualize?
Speaker ASo, yeah, I mean, I think, I think here, here's the caveat on this.
Speaker ALike, we're still looking at planning documents.
Speaker AWe have no idea what is inside of the store, how that 225,000 square feet is going to be organized.
Speaker AAnd we're not, we aren't dealing with Walmart.
Speaker AWe aren't dealing with Target.
Speaker AWe're talking about Amazon.
Speaker AAnd so I think it's hard to make a judgment call on whether or not this is going to be the final, whether or not it's going to be successful until we really get to understand more of, like, how the store is broken out, what Amazon intends to use this for, how much is grocery, how much is essentials, all those types of things that we really don't know.
Speaker AAll we know is the external documents, which you and I are very familiar with from our time at store of the future.
Speaker AYou only have to submit so much to the city to get the approval.
Speaker ASo I would say, though, my first reaction when I read this was, you know, they're 3,999 stores behind.
Speaker AI mean, Walmart has 4,000 of these concepts.
Speaker AAnd number one, you have to get people to change their behaviors, which we talked about a lot on last week's show.
Speaker AAnd so will this Amazon offering, however it ends up coming to play, you know, will it really incentivize shoppers to change their physical shopping behavior to an Amazon store when, you know, over 90% of the country lives within 10 miles of a Walmart and has established loyalty and relationships with them?
Speaker ASo I think, you know, that's, that's really the big question for me.
Speaker AThis is a massive capital investment for Amazon, so I think.
Speaker AI don't think it's.
Speaker AIt's in a spot where we can make a true call at this point in time.
Speaker ABut I can understand why Amazon is exploring this and if it is their last effort, why they're going.
Speaker AGoing big or going home.
Speaker AIt sounds like.
Speaker BYeah, I don't know what else you do after this.
Speaker BLike, after you try this, like, what else is there left to try?
Speaker BI forgot, as you were talking, I was like, I forgot they did Amazon style.
Speaker BDo you remember Amazon style back in the day?
Speaker BLike, I totally forgot about that.
Speaker BLike, and that was the big talk of the town for like a year and a half.
Speaker BSo, yeah, man.
Speaker AWow.
Speaker BIt'll be fun to watch.
Speaker BBut it sounds like you're skeptical.
Speaker BIt does sound like if I was reading between the tea leaves there, it's too early to judge.
Speaker BBut you are skeptical of this?
Speaker BPotentially.
Speaker AI wouldn't even say skeptical.
Speaker AI just feel like I don't have enough information.
Speaker AI think there's a lot of things that have to fall into place for this to work for them, and maybe it will.
Speaker AI think we need to get more than just the city planning documents.