Where are your stores 🏪 on the spectrum? Are they more #transaction-centric or #customer-centric? That is the first question #retailers should consider when making #retailtechnology decisions according to Chris Walton's latest #askanexpert guest Kevin Swanwick of Manhattan Associates. Get more of Kevin Swanwick's advice in this clip, or head here…
This week's Alvarez & Marsal "On The Spot" question for the #fastfive crew is around the Kohl's/Eddie Bauer announcement. Is #kohls solving an actual customer need for a #onestopshop by bringing in #eddiebauer? Or is this another case of falling back on #legacyretail tactics? Anne Mezzenga rants, Emma Irwin the…
For the latest episode of Omni Talk’s new Ask An Expert Interview Series for 2021, Chris Walton interviews Kevin Swanwick, Vice President Store Solutions at Manhattan Associates. The correlative relationship between service and margin is a fundamental axiom in business, and yet retail companies often overlook this relationship in evaluating…
In the latest edition of the Omni Talk Fast Five, sponsored by A&M Consumer & Retail Group and Takeoff, Chris Walton, Anne Mezzenga, and Emma the Intern discuss: – Instacart's ever-growing dominance across 25,000+ stores across America – Target coyly and quietly building out its own same-day marketplace with brands…
ASOS.com buys TOPSHOP TOPMAN and takes all their inventory #online. Chris Walton, Anne Mezzenga, & Emma Irwin discuss the details of this deal, including what the ASOS acronym stands for. Venture a guess? Submit in the comments below or take the easier route and find out in this clip from…
#CashierlessCheckout for #apparel Did that get your attention? 👀 In this clip from Chris Walton's latest #askanexpert series with Silicon Labs's Ross Sabolcik, Ross talks about their apparel #retailer client in #Europe who is converting #lossprevention #tags on #apparel from annoyances to opportunities by leveraging Silicon Labs's technology. #IoT #iottechnology…
Anne Mezzenga & Alvarez & Marsal turn the tables and put Chris Walton on the spot in this week's #fastfive. Instacart announced they're bringing on Asha Sharma from Facebook to improve their customer platform and Uber announced they've acquired Drizly to improve last-mile logistics capabilities. So - Who has the…
Ever listen to a Chris Walton #askanexpert interview about a new #retail #technology and leave thinking, "My team needed this yesterday!" Well, today that #retailtech is #iot and in in this clip, Silicon Labs's Ross Sabolcik eloquently explains how to move #iottechnology beyond a concept in a #podcast and into…
In the latest edition of the Omni Talk Fast Five, sponsored by A&M Consumer & Retail Group and Takeoff, Chris Walton, Anne Mezzenga, and Emma the Intern discuss: – Asos purchasing TopShop – Imagr's new checkout-free implementation in Japan and the ongoing debate on smart carts – The latest last-mile…
Godiva Chocolatier is closing all their North American stores. To some (#GenZ Emma Irwin the Intern) this is surprisingly devastating news. Chris Walton, Anne Mezzenga, & Emma the Intern discuss the nuance in one of the most hotly debated stories from the pre-#fastfive #clubhouse chat in this clip. Chris Walton…
#RFID can set a strong #omnichannel foundation for many #retailers but they have to be able to know it exists. The RFID Sherpas, Marshall Kay & John-Pierre (JP) Kamel tell Chris Walton & Anne Mezzenga in this clip that sometimes #rfidtechnology is simply presented to the wrong teams, under #IT…
Walmart is all-in on #microfulfillment. The #retailer announced they'll start converting several stores to #fulfillment centers in the coming months. Chris Walton, Anne Mezzenga, & Emma Irwin love this news, but that's the tip of the iceberg. In this #fastfive clip they go into all the possibilities once more #retailers…
The #retailindustry often talks about #RFID in #apparel - but in this clip, Chris Walton & Anne Mezzenga, and the RFID Sherpas, Marshall Kay & John-Pierre (JP) Kamel discuss the many growing use cases for #rfidtechnology - from freezer cases to pharma. For the full discussion with the RFID Sherpas…
William Chomley, Founder & CEO Imagr, gives Omni Talk's Chris Walton and Anne Mezzenga a live store tour of his company's new checkout-free installation in Osaka, Japan. As you will see in the video, the Oasis store in Nakanoshima, Osaka is one of, if not the largest vision-only, autonomous checkout…
In the latest episode of the Omni Talk Spotlight Series, Chris Walton and Anne Mezzenga interview Marshall Kay and JP Kamel, or as those in the know call them, the RFID Sherpas. RFID is a topic that is rightly back en vogue of late as retailers race to meet the…
Nike opens another "Live" store in Eugene as they run toward a total of 200 of these similar footprints in the coming years. 👟 Alvarez & Marsal put Chris Walton, Anne Mezzenga, & Emma Irwin the Intern on the spot again this week: -Is this that different from Nike's existing…
In the latest episode of Omni Talk’s new Ask An Expert Interview Series for 2021, Chris Walton interviews Ross Sabolcik, VP & GM Industrial & Commercial IoT Products at Silicon Labs. The episode marks what is the first interview in a multi-episode arc, in which Chris and Silicon Labs will…
In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group and Takeoff, Chris Walton, Anne Mezzenga, and Emma the Intern: – Laud Walgreens' new CEO choice, Roz Brewer – Explore the deep meaning behind Walmart's large-scale push this week into microfulfillment –…
Macy's is at it again. The #retailer is opening their second #smallformat Market At Macy's concept in #DFW. What can #customers expect from this new #macys? Chris Walton, Anne Mezzenga, & Emma Irwin the Intern share the details they've uncovered, and whether they're enough to save the #departmentstore in this…
Costco Wholesale has finally broken down and is testing #curbsidepickup w/Instacart in 3 New Mexico stores. Chris Walton, Anne Mezzenga, & Emma Irwin the Intern (a #genz who has not, nor sees a need to shop a #costco, FWIW) discuss what the test means for the #retailer in this clip…
Kristin started her retail career in the Macy's training program and in no time at all, began heading up the handbags and hosiery department. Now, Kristin is CEO at JOOR and is taking that company all the way to the top as they reinvent the traditions, events, and systems retailers,…
In this week's #fastfive Alvarez & Marsal put Chris Walton, Anne Mezzenga, and Emma Irwin the Intern on the spot again with a question about #checkoutfree #technology and Kroger & Caper's #KroGO #smartcart pilot. See how the crew responds in this clip. For the full #fastfive sponsored by Alvarez &…
In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group and Takeoff, Chris Walton, Anne Mezzenga, and Emma the Intern discuss: - Costco reversing course on its curbside pickup plans - Why Kroger's new "KroGO" smart cart may not be a smart…
When #products have better attributes, they’re easier for customers to find and buy. In order to do this, someone has to tag them. All of them. Enter #AI. NVIDIA’s Azita Martin talks Chris Walton through this practical, but very impactful use case for AI in our next #askanexpert series. For…