Videos

July 1, 2022

The Main Drivers of Customer Loyalty

The Main Drivers of Customer Loyalty

Do you know what the main drivers of customer loyalty are? Watch the full interview here 👉🏼 https://youtu.be/8Vp3M-VM0WE #retail #supply #retailer #marketresearch #retailmarketing #retailmerchandising #retailbusiness #retailshop #b2c #customerexperience

View more
June 30, 2022

Fast Five | Walmart’s FTC Troubles, Amazon v. Trigo, & A Bed Bath “We Told You So”

Fast Five | Walmart’s FTC Troubles, Amazon v. Trigo, & A Bed Bath “We Told You So”

In today's Omni Talk Retail Fast Five Video, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga: - Took another victory lap on their long held position that Mark Tritton’s tenure at Bed Bath & Beyond would be short-lived. - Highlighted the…

View more
June 30, 2022

Livestreaming: How Are Retailers Approaching It?

Livestreaming: How Are Retailers Approaching It?

As livestreaming becomes more popular, retailers are starting to take notice. So what's the right way for retailers to approach livestreaming? Firework Co-Founder and CEO, Vincent Yang gives it to you straight. Watch the full interview here 👉🏼 https://youtu.be/kSz1BKdw79E #omnichannel #retailmarketing #retailmerchandising #retailer #retaillife #retaildesign #retail #retailshop #retaildisplay #retailarbitrage #retailers…

View more
June 29, 2022

Ask An Expert Series | Cannes 2022 Trends With Firework's Chief Revenue Officer Jeff Lucas

Ask An Expert Series | Cannes 2022 Trends With Firework's Chief Revenue Officer Jeff Lucas

Cannes, one of the biggest events for marketers around the world, just held its annual festival doling out awards to the best and brightest in the industry and Omni Talk Retail is bringing you a full recap, minus the super yachts, of course. Omni Talk Retail asked Firework’s Chief Revenue…

View more
June 29, 2022

Talkdesk: Empowering The Contact Center

Talkdesk: Empowering The Contact Center

Driving better customer service for brands with Talkdesk's cloud-based solutions. Watch the full interview here 👉🏼 https://youtu.be/wGVsg04Yf74 #retailmarketing #omnichannel #retailmerchandising #retailbusiness #retail

View more
June 28, 2022

Supermarket Sweep Demo Of Rewe's First Checkout-Free Store In Cologne

Supermarket Sweep Demo Of Rewe's First Checkout-Free Store In Cologne

Omni Talk Retail’s Anne Mezzenga and Chris Walton showcase Rewe's first checkout-free store in Cologne, Germany, powered by Trigo, Supermarket Sweep style! All shot in real-time, Anne asks Chris to get her an assortment of items, including beer, a pack of gum, cold bottled water, a German pretzel, beer, and…

View more
June 28, 2022

Customer Loyalty: Beyond Individual Service

Customer Loyalty: Beyond Individual Service

Having great customer service is no longer enough to gain customer loyalty. Find out what drives customers to stick to their preferred product or brand. Watch the full interview here 👉🏼 https://youtu.be/8Vp3M-VM0WE #retail #supply #retailer #marketresearch #retailmarketing #retailmerchandising #retailbusiness #retailshop #b2c #customerexperience

View more
June 27, 2022

Inside Netto's Checkout-Free Grocery Store in Munich, Germany | Powered by Trigo

Inside Netto's Checkout-Free Grocery Store in Munich, Germany | Powered by Trigo

Join Chris Walton and Anne Mezzenga from Omni Talk Retail as they take you on an exclusive tour of the Netto store in Munich, Germany, powered by Trigo's cutting-edge computer vision technology. Experience the future of retail as Chris effortlessly navigates this incredible 2,500 sq. ft. hybrid grocery store, complete…

View more
June 27, 2022

Fresh Market’s Live Shopping Experience

Fresh Market’s Live Shopping Experience

Get a preview of The Fresh Market's approach to livestreaming by tapping Firework's platform. Get it straight from Firework's Co-Founder and CEO, Vincent Yang. Watch the full interview here 👉🏼 https://youtu.be/kSz1BKdw79E #retail #supply #retailer #marketresearch #retailmarketing #retailmerchandising #retailbusiness #retailshop #b2c #customerexperience #retailers #brands #livestreaming

View more
June 24, 2022

Brookfield & Sephora’s Major Curbside Collaboration

Brookfield & Sephora’s Major Curbside Collaboration

Brookfield Properties is teaming up with @SEPHORA to offer the "Curbcierge" experience. Check out how this unique partnership is changing the retail landscape. #omnichannel #retailmarketing #retailmerchandising #retailer #retaillife #retaildesign #retail #retailshop #retaildisplay #retailarbitrage

View more
June 23, 2022

Roku And Walmart Team Up For Shoppable TV

Roku And Walmart Team Up For Shoppable TV

In the latest edition of the Omni Talk Fast Five, sponsored by Microsoft, The Alvarez & Marsal Consumer & Retail Group, Takeoff, and Sezzle, Anne Mezzenga and Chris Walton discuss: Roku And Walmart Teaming Up For Shoppable TV For the full episode head here: https://omnitalk.blog/2022/06/23/fast-five-video-amazons-big-prime-day-swing-simon-search-walmart-wants-in-on-tv-commerce/

View more
June 23, 2022

Amazon Does Prime Day, But With Groceries At Amazon Fresh

Amazon Does Prime Day, But With Groceries At Amazon Fresh

In the latest edition of the Omni Talk Fast Five, sponsored by Microsoft, The Alvarez & Marsal Consumer & Retail Group, Takeoff, and Sezzle, Anne Mezzenga and Chris Walton discuss: Amazon Doing Prime Day, But With Groceries At Amazon Fresh For the full episode head here: https://omnitalk.blog/2022/06/23/fast-five-video-amazons-big-prime-day-swing-simon-search-walmart-wants-in-on-tv-commerce/

View more
June 23, 2022

Amazon Opens A Second Amazon Style Store

Amazon Opens A Second Amazon Style Store

In the latest edition of the Omni Talk Fast Five, sponsored by Microsoft, The Alvarez & Marsal Consumer & Retail Group, Takeoff, and Sezzle, Anne Mezzenga and Chris Walton discuss: Amazon Opening A Second Amazon Style Store For the full episode head here: https://omnitalk.blog/2022/06/23/fast-five-video-amazons-big-prime-day-swing-simon-search-walmart-wants-in-on-tv-commerce/

View more
June 23, 2022

Simon Launches Simon Search At 29 Properties

Simon Launches Simon Search At 29 Properties

In the latest edition of the Omni Talk Fast Five, sponsored by Microsoft, The Alvarez & Marsal Consumer & Retail Group, Takeoff, and Sezzle, Anne Mezzenga and Chris Walton discuss: Simon Launches Simon Search At 29 Properties For the full episode head here: https://omnitalk.blog/2022/06/23/fast-five-video-amazons-big-prime-day-swing-simon-search-walmart-wants-in-on-tv-commerce/

View more
June 23, 2022

GNC Expands Food Delivery Nationally

GNC Expands Food Delivery Nationally

In the latest edition of the Omni Talk Fast Five, sponsored by Microsoft, The Alvarez & Marsal Consumer & Retail Group, Takeoff, and Sezzle, Anne Mezzenga and Chris Walton discuss: GNC Expanding Food Delivery Nationally For the full episode head here: https://omnitalk.blog/2022/06/23/fast-five-video-amazons-big-prime-day-swing-simon-search-walmart-wants-in-on-tv-commerce/

View more
June 23, 2022

Fast Five | Amazon’s Big Prime Day Swing, Simon Search, & Walmart Wants In On TV Commerce

Fast Five | Amazon’s Big Prime Day Swing, Simon Search, & Walmart Wants In On TV Commerce

In today's Omni Talk Retail Fast Five Video, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga had a blast: - Taking a victory lap on Amazon’s price positioning in Amazon Fresh stores. - Opening our minds to GNC's new food delivery…

View more
June 23, 2022

Dollar General’s Self-Checkout Expansion

Dollar General’s Self-Checkout Expansion

Dollar General is testing its new self-checkout only system in some 200 stores. This cashier-less approach might not be the better long-term solution. #retail #supply #retailer #marketresearch #retailmarketing #retailmerchandising #retailbusiness #retailshop #b2c #customerexperience

View more
June 22, 2022

Fighting Fraud Is Important, But So Is Protecting Your Most Loyal Customers

Fighting Fraud Is Important, But So Is Protecting Your Most Loyal Customers

Fighting Fraud Is Important, But So Is Protecting Your Most Loyal Customers. In our latest #spotlightseries Signifyd's Indranil Guha shares with Chris Walton and Anne Mezzenga the importance of using their platform not just for #fraudprevention, but perhaps, more importantly, to ensure that your best customers always have the best…

View more
June 22, 2022

Old Navy Ditches Inclusive Sizing

Old Navy Ditches Inclusive Sizing

Old Navy is moving away from inclusive sizing in stores. What do you think about this decision? Let us know in the comments below. #retailmarketing #omnichannel #retailmerchandising #retailbusiness #retail

View more
June 21, 2022

The Dangers Of Account Takeover

The Dangers Of Account Takeover

"Think of #fraud pressure as squeezing a balloon. If you clamp down on #fraud at one point in the #ShopperJourney, you just push it to other points in the journey, because the underlying #products have value, they have an aftermarket. If I can get my hands on them. I can…

View more
June 21, 2022

Tortoise Is Testing Robotic Mobile Store at MOA

Tortoise Is Testing Robotic Mobile Store at MOA

Tortoise piloting a robot convenience delivery at the Mall of America. This is way better than the drones from last week. Find out why. #retail #supply #retailer #marketresearch #retailmarketing #retailmerchandising #retailbusiness #retailshop #b2c #customerexperience

View more
June 20, 2022

UPS Acquires Delivery Solutions

UPS Acquires Delivery Solutions

UPS has acquired Delivery Solutions for its delivery orchestration capabilities. This move will help UPS compete with other retailers in the last-mile delivery space. Congratulations to Manil Uppal and Arshaad Mirza #omnichannel #retailmarketing #retailmerchandising #retailer #retaillife #retaildesign #retail #retailshop #retaildisplay #retailarbitrage

View more
June 17, 2022

Nordstrom's Trunk Club Biz: Doomed From The Start

Nordstrom's Trunk Club Biz: Doomed From The Start

Here's why Nordstrom and Trunk Club's marriage was doomed from the start. #omnichannel #retailmarketing #retailmerchandising #retailer #retaillife #retaildesign #retailshop #retaildisplay #retailarbitrage

View more
June 16, 2022

Amazon Trying To One-up Walmart With Its Own Drone Announcement

Amazon Trying To One-up Walmart With Its Own Drone Announcement

In the latest edition of the Omni Talk Fast Five, sponsored by Microsoft, The Alvarez & Marsal Consumer & Retail Group, Takeoff, and Sezzle, Anne Mezzenga and Chris Walton are joined by Alvarez & Marsal Consumer & Retail Group’s Truett Horne and Chad Lusk to discuss: Amazon Trying To One-up…

View more