A startup called The Mall wants to solve the chaos of multi-tab shopping by becoming a personalized destination for discovering products across brands. Chris Walton and Chap Achen debate whether "The Mall" has the potential to reshape online shopping, why comparisons to Spotify may miss the mark, and whether Amazon,…
What do Michael Jordan, Dan Patrick, and artificial intelligence have in common? This week's A&M Consumer and Retail Group hot seat question took an unexpected turn, asking Chap Achen to compare one of the greatest athletes of all time with one of the most transformative technologies in history: AI. In…
With the Pope set to visit Barcelona during Chris Walton's European travels, Chris posed an unexpected question: what one word best describes Antoni Gaudí's iconic architecture? Chap Achen didn't hesitate. ⏩ Tune in for the full episode here: https://youtu.be/BYxUBG-sSTQ #Barcelona #Gaudi #SagradaFamilia #Architecture #Travel #EuropeTravel #OmniTalkRetail #FastFive
Conference season may have pulled Chris Walton away from a Minnesota summer, but he's making the most of it. Chris and Chap Achen close out the show with a lighter question: what makes three weeks in Europe worth the sacrifice? From finally visiting the food capital of San Sebastián to…
Chris Walton has been talking about visual search for years, and he's still bullish on where Amazon is headed. Chris Walton and Chap Achen break down Amazon's latest visual search capabilities, why AI could accelerate consumer adoption, and how Amazon is positioning itself to become the ultimate product search destination.…
Amazon's latest push into same-day grocery delivery in the UK isn't just an overseas experiment. According to Chris Walton, it's another chapter in a much bigger strategy. Chris Walton and Chap Achen discuss why US grocers should be paying close attention to Amazon's international playbook, how changing consumer expectations around…
Walmart's new Subway partnership may look like a simple delivery expansion, but Chris Walton sees something much bigger taking shape. Chris Walton and Chap Achen discuss why delivery has become Walmart's biggest strategic advantage, how this move creates more reasons for shoppers to use Walmart's ecosystem, and why Uber Eats…
Is the American Dream still alive? And if it has changed, who stands to win? And who stands to lose? Simon-Kucher recently conducted an exhaustive survey of the American, polling over 5,000 people across all income levels and demographics to answer exactly these questions. The findings have profound implications for…
Watch the full video with Radar’s Spencer Hewett here: https://youtu.be/17ZZfe6q41c
In this week’s Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Quorso and Veloq, Chris Walton was joined by Gartner analyst Chap Achen to unpack a Fast Five lineup centered on the future of discovery, delivery, and the growing role of AI…
This Omni Talk Retail Fast Five Lightning Round segment closes out the show with summer travel recommendations, lifelong sports loyalties, and the retail leaders Chris Walton and Chap Achen would most love to spend time with. Chris and Chap discuss why Europe tops their summer bucket lists, from iconic destinations…
This Omni Talk Retail Fast Five segment explores The Mall, a startup attempting to create a universal shopping feed across thousands of brands. Chris Walton and Chap Achen debate whether consumers actually want a new discovery platform, what makes shopping different from streaming, and why the biggest players may already…
This Omni Talk Retail Fast Five segment explores Amazon's latest AI-powered visual search features and what they reveal about the future of shopping. Chris Walton and Chap Achen discuss whether shoppers want to search using aesthetics instead of keywords, how discovery is evolving, and why visual commerce could reshape customer…
This Omni Talk Retail Fast Five segment explores New York's proposed legislation aimed at limiting AI-powered personalized pricing. Chris Walton and Chap Achen discuss the fine line between personalization and surveillance pricing, why retailers should tread carefully, and how AI can still enhance the customer experience without eroding trust. The…
This Omni Talk Retail Fast Five segment explores Amazon's expansion of same-day grocery delivery in the UK and what it could mean for the future of grocery retail. Chris Walton and Chap Achen discuss why the UK grocery market presents unique challenges, whether Amazon can steal share from established players,…
This Omni Talk Retail Fast Five segment explores Walmart's move into restaurant delivery by bringing Subway sandwiches directly to customers through its app. Chris Walton and Chap Achen discuss why this expansion is about much more than sandwiches, how Walmart's fulfillment infrastructure continues to evolve, and why Uber Eats and…
In this 5 Insightful Minutes episode, Tomáš Čupr, Co-Founder and CEO of duvo.ai and CEO of the Rohlik Group, joins Omni Talk live from Shoptalk Europe to discuss why retailers need to rethink how they approach AI adoption. Drawing from his experience building duvo.ai while leading one of Europe's largest…
Watch the full video with UBS’s Furhaan Khan here: https://youtu.be/zU4dJcGpeas
Watch the full video with Radar’s Spencer Hewett here: https://youtu.be/17ZZfe6q41c
Watch the full video with UBS’s Furhaan Khan here: https://youtu.be/zU4dJcGpeas
Given that they can now deliver by drone faster than Shelley Huff and Chris Walton can finish talking about it, the answer may just be, "Yes."
AWS recently announced the Agentic Shopping Assistant, a new solution that provides retailers with the architecture, starter code, and expert guidance based on Amazon’s Alexa for shopping AI. While this allows any retailer to quickly deploy a branded conversational shopping experience, it raises critical questions about data and customer relationships.…
Retailers, take note, says Shelley Huff because the battle is shifting from website vs. website to ecosystem vs. ecosystem. Google’s Universal Cart allows for a single checkout across multiple retailers, potentially turning major stores into mere suppliers for Google’s platform.
SPAR Austria is officially scaling inventory robots to regular store operations. See how Tally scans shelves and helps employees stay ahead of out-of-stocks without getting in the way of customers.