Learn how generative AI and other AI tools will impact retail customer service, contact centers, and overall retail customer experience. Experts Michael Connor, the Global Head of Consumer Goods for Amazon Web Services, and Shannon Flanagan, the VP of Global Industry Strategy for Retail & Consumer Goods at Talkdesk, and…
Discover the game-changing impact of generative AI in the retail industry with Talkdesk's Shannon Flanagan and Michael Connor, VP AWS. Explore its applications in marketing, advertising, and merchandising, allowing retailers to scale and enhance their operations like never before. Learn how generative AI creates compelling copy, recommendations, and product campaigns.…
Michael Connor, Global Head of Consumer Goods at Amazon Web Services, discusses who will feel AI impact the most, from customers to call center employees. #retail #retailing #grocery #conveniencestores #cpg #branding #advertisingandmarketing #onlineshopping #shoppingandtheretailindustry #supplychainmanagement #fashionretail #luxuryretail #beauty @Chris Walton and @Anne Mezzenga
Uncover the truth about chatbots and self-service experiences in this enlightening discussion with Michael Connor of AWS and Shannon Flanagan of Talkdesk. Explore how AI and generative AI are transforming frustrating encounters into seamless customer interactions. Discover why adoption is on the rise and what concerns and roadblocks retailers are…
Michael Connor, Global Head of Consumer Goods at Amazon Web Services, talks about starting over with AI and how it can be used to personalize the customer shopping experience. #retail #retailing #grocery #conveniencestores #cpg #branding #advertisingandmarketing #onlineshopping #shoppingandtheretailindustry #supplychainmanagement #fashionretail #luxuryretail #beauty @Chris Walton and @Anne Mezzenga
Join us for an eye-opening discussion on the challenges and opportunities in AI adoption within the retail industry with Michael Connor of AWS and Shannon Flanagan of Talkdesk. Discover why poor data quality is the top hurdle for retailers and learn how cleaning up your data can pave the way…
Join us as we explore the world of retail and e-grocery operations with insights from industry leaders like TGW's James Osborn. Discover how retailers like Picnic are revolutionizing last-mile delivery and learn valuable advice on finding the perfect balance in your business model. Dive deep into understanding cost drivers, wage…
In this enlightening discussion, we address the million-dollar question for retailers: How can you outshine your competitors? Join us as we delve into the dynamic world of retail operations with TGW's James Osborn and learn why copying your rival's path isn't the path to number one. Discover the importance of…
Discover how the curbside model is revolutionizing retail operations in the US compared to Europe with TGW's James Osborn. Dive into the bottlenecks, order flow, and efficient distribution strategies that retailers are investing in to improve customer experiences and streamline deliveries. Explore the automation trends and find out how drivers…
In this insightful discussion, we delve into the evolving concept of microfulfillment and its development as a physical entity with TGW's James Osborn. Discover the common misconceptions surrounding microfulfillment and learn about its potential as a standalone solution, including the world of Nano fulfillment. Explore the differences between the US…
Join us as we delve into the world of AI-driven retail inventory management and supply chain optimization with Greg Arthur, Vice President of Retail Strategy at Onebeat . Discover how retailers are leveraging generative AI to transform their operations, improve forecasting accuracy, and enhance the customer experience. Explore the key…
Discover the revolutionary impact of cloud-native AI in retail as we chat with Greg Arthur, Vice President of Retail Strategy at Onebeat. Learn why cloud-native technologies are essential for seamless scalability and efficiency. Explore how OneBeat's headless approach simplifies interaction and drives real business outcomes for retailers. See how OneBeat…
In this insightful transcript excerpt, we delve into the world of inventory transfers and returns management in the realm of e-commerce with Onebeat's Greg Arthur. Discover how businesses can enhance their operations by strategically reallocating products and optimizing shipping processes. Whether you're a retailer or a consumer, understanding the logistics…
Discover a remarkable retail success story as we delve into how AI transformed a specialty fashion retailer's business with Greg Arthur, Vice President of Retail Strategy at Onebeat. Learn how a retailer overcame challenges of markdowns and inventory management with AI implementation. Witness a 25% reduction in unsold inventory and…
Hear Greg Aurthur, Vice President of Retail Strategy at Onebeat, explore how Onebeat is revolutionizing inventory management with its innovative approach to forecasting and optimization. Learn about their self-adjusting short-term forecasting algorithm that factors in product type, store/site/channel, time of year, and exogenous events to determine the optimal inventory levels…
Explore the fascinating world of inventory transfers, returns handling, and supply chain logistics in this short clip with Onebeat's Greg Arthur. We delve into the intricacies of managing returns from online orders and how businesses can strategically reconsolidate and redistribute products. Discover how an efficient inventory model can help determine…
Join retail experts Chris Walton and Anne Mezzenga as they explore best practices for implementing microfulfillment automation in grocery retail with TGW’s VP James Osborn. Learn how leading grocers are utilizing automated storage and picking systems in stores and warehouses to profitably scale e-commerce operations. Discover tips for scoping automation…
🌟 In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle, join us for a look at Walmart Canada's groundbreaking $1 billion investment in upgrading its stores and creating a "Store of the Future." From open displays…
Get ready for a heartwarming holiday treat as Walmart ventures into the world of romcoms! In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle, join Chris and Anne as they deep dive into Walmart's exciting shoppable…
In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle, Best Buy has teamed up with Door Dash, making it the go-to destination for all your tech needs! In this video, we explore the exciting partnership between…
In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle, discover Uber's innovative store pickup service tailored for holiday procrastinators! Learn how Uber Store Pick Up makes it easy for customers to select and deliver purchased items…
In the latest edition of Omni Talk’s Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle, Chris and Anne dive into NRF's latest retail crime report! Explore the key findings, including restatements on shrink, organized retail crime, and the importance of inventory accuracy.…
In this week’s Omni Talk Fast Five retail news roundup, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle, Chris and Anne: - Discussed what really could be impacting shrink in light of NRF’s softening on its previously stated impact from Organized Retail Crime - Disagreed…
In this episode of "5 Insightful Minutes," we dive deep into the world of generative AI, with a focus on Microsoft's General Manager for Modern Work in Retail and Consumer Goods, Jeff Strasser. Join us for an enlightening discussion as we explore how GenAI is transforming the retail landscape and…