Videos

Dec. 16, 2023

Fast Five Shorts | 2023 Retail Concept You Wish You Had In Your Neighborhood But Don't

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown…

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Dec. 16, 2023

Fast Five Shorts | 2023's Retail Headline That Made You LOL

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown…

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Dec. 16, 2023

Fast Five Shorts | 2023's Best New Retail Partnership

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown…

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Dec. 16, 2023

Fast Five Shorts | Best Strategy Move From A Struggling Retailer

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown…

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Dec. 16, 2023

Fast Five Shorts | Retail Headline You'd Most Like Turned Into A Movie

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown…

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Dec. 16, 2023

Fast Five Shorts | 2023's Most Overhyped Retail Technology

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown…

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Dec. 16, 2023

Fast Five Shorts | Retail Person Of The Year

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown…

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Dec. 16, 2023

Fast Five Shorts | Retail Technology Of The Year

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown…

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Dec. 16, 2023

Fast Five Shorts | Retail Headline Of The Year

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown…

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Dec. 16, 2023

Fast Five Shorts | Who Was 2023's Retailer Of The Year?

The latest edition of Omni Talk’s Retail Fast Five was our annual Retail Awards Show sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle where Chris Walton, Anne Mezzenga and guest hosts from the Alvarez & Marsal Consumer and Retail Group David Ritter and David Brown…

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Dec. 16, 2023

Fast Five Shorts | NRF Super Saturday: Transform Retail and Transform Lives on January 13!

NRF’s big show is right around the corner and we know as a retailer there are a ton of events you can attend, but this one is the most impactful. The retail orphan initiative Super Saturday Analyst Day is Saturday, January 13 and for every retailer that attends, 250 children…

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Dec. 15, 2023

Retail Leaders Recap Biggest News of 2023 | Trends, Tech, Predictions

In this week’s Omni Talk Fast Five retail news roundup, sponsored by the A&M Consumer and Retail Group, Firework, Avalara, TGW, and Sezzle, retail experts Chris Walton, Ann Mezzennga, David Ritter, and David Brown recap the top retail news headlines, innovations, and trends that shaped 2023. Hear their predictions for…

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Dec. 14, 2023

How Generative AI Will Transform Retail Customer Service In 2023

Learn how generative AI and other AI tools will impact retail customer service, contact centers, and overall retail customer experience. Experts Michael Connor, the Global Head of Consumer Goods for Amazon Web Services, and Shannon Flanagan, the VP of Global Industry Strategy for Retail & Consumer Goods at Talkdesk, and…

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Dec. 14, 2023

How Generative AI Transforms Marketing and Customer Service

Discover the game-changing impact of generative AI in the retail industry with Talkdesk's Shannon Flanagan and Michael Connor, VP AWS. Explore its applications in marketing, advertising, and merchandising, allowing retailers to scale and enhance their operations like never before. Learn how generative AI creates compelling copy, recommendations, and product campaigns.…

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Dec. 14, 2023

Who Will Be Most Impacted By Changes AI Will Bring

Michael Connor, Global Head of Consumer Goods at Amazon Web Services, discusses who will feel AI impact the most, from customers to call center employees. #retail #retailing #grocery #conveniencestores #cpg #branding #advertisingandmarketing #onlineshopping #shoppingandtheretailindustry #supplychainmanagement #fashionretail #luxuryretail #beauty @Chris Walton and @Anne Mezzenga

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Dec. 14, 2023

The Future Of AI In Retail: Where, When, And How To Successfully Apply AI

Uncover the truth about chatbots and self-service experiences in this enlightening discussion with Michael Connor of AWS and Shannon Flanagan of Talkdesk. Explore how AI and generative AI are transforming frustrating encounters into seamless customer interactions. Discover why adoption is on the rise and what concerns and roadblocks retailers are…

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Dec. 14, 2023

Starting Over Using AI To Personalize Your Customer’s Shopping Experience

Michael Connor, Global Head of Consumer Goods at Amazon Web Services, talks about starting over with AI and how it can be used to personalize the customer shopping experience. #retail #retailing #grocery #conveniencestores #cpg #branding #advertisingandmarketing #onlineshopping #shoppingandtheretailindustry #supplychainmanagement #fashionretail #luxuryretail #beauty @Chris Walton and @Anne Mezzenga

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Dec. 14, 2023

Breaking Down AI Adoption Barriers in Retail: The Data-Driven Revolution

Join us for an eye-opening discussion on the challenges and opportunities in AI adoption within the retail industry with Michael Connor of AWS and Shannon Flanagan of Talkdesk. Discover why poor data quality is the top hurdle for retailers and learn how cleaning up your data can pave the way…

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Dec. 13, 2023

Optimizing E-Grocery Operations: Key Advice from Retail Experts

Join us as we explore the world of retail and e-grocery operations with insights from industry leaders like TGW's James Osborn. Discover how retailers like Picnic are revolutionizing last-mile delivery and learn valuable advice on finding the perfect balance in your business model. Dive deep into understanding cost drivers, wage…

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Dec. 13, 2023

Unlocking Retail Success: Why Your Competitor’s Automation Solution Shouldn’t Be Your Solution

In this enlightening discussion, we address the million-dollar question for retailers: How can you outshine your competitors? Join us as we delve into the dynamic world of retail operations with TGW's James Osborn and learn why copying your rival's path isn't the path to number one. Discover the importance of…

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Dec. 13, 2023

Unlocking Retail Efficiency with Curbside Automation | US vs. Europe Analysis

Discover how the curbside model is revolutionizing retail operations in the US compared to Europe with TGW's James Osborn. Dive into the bottlenecks, order flow, and efficient distribution strategies that retailers are investing in to improve customer experiences and streamline deliveries. Explore the automation trends and find out how drivers…

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Dec. 13, 2023

Microfulfillment Explained: Key Differences Between US and UK Markets

In this insightful discussion, we delve into the evolving concept of microfulfillment and its development as a physical entity with TGW's James Osborn. Discover the common misconceptions surrounding microfulfillment and learn about its potential as a standalone solution, including the world of Nano fulfillment. Explore the differences between the US…

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Dec. 12, 2023

Revolutionizing Retail with AI: Smart Inventory Management and Supply Chain Optimization

Join us as we delve into the world of AI-driven retail inventory management and supply chain optimization with Greg Arthur, Vice President of Retail Strategy at Onebeat . Discover how retailers are leveraging generative AI to transform their operations, improve forecasting accuracy, and enhance the customer experience. Explore the key…

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Dec. 12, 2023

Unleashing the Power of Cloud-Native AI: Transforming Retail with OneBeat

Discover the revolutionary impact of cloud-native AI in retail as we chat with Greg Arthur, Vice President of Retail Strategy at Onebeat. Learn why cloud-native technologies are essential for seamless scalability and efficiency. Explore how OneBeat's headless approach simplifies interaction and drives real business outcomes for retailers. See how OneBeat…

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