Episodes

Organization design is a long-standing discipline that has historically been described as the alignment of a company's structure, roles, workflows, and culture with its strategic goals. What does it mean when artificial intelligence (AI) introduces the ability to reinvent structure, change people's roles, and go beyond traditional workflow-based thinking. According to some sources, hierarchies need to flatten, roles that used to exist will be redefined or eliminated, and traditional process flow...

There is growing concern and even more disappointment in the inability or unwillingness of business leaders to recognize the value of architecture and the teams responsible for defining and helping capitalize on those architectures. While not an entirely new phenomenon, the number and scope of situations where I hear of architecture teams being disbanded, disbursed, or just laid off entirely seems to be escalating. Those remaining keep getting cut out of the planning, impact assessment, future s...

According to a recent survey, over half of customers say they stopped using a product or buying a brand because of a bad experience. Only four in ten customers say that their brand loyalty has grown over the years. Yet nine in 10 executives think that customer loyalty has increased during that same time frame. The survey found that there's more than a 50-point gap between executive perceptions of customer loyalty and the reality of the customer experience. This podcast will exam some of the root...