WEBVTT
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Find a process, no matter what it is.
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Follow it.
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Don't guess for the rest of your life.
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Find a process that works, that's beneficial.
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I always live by perfect practice makes perfect, you know, because anybody can practice, and practice doesn't make perfect if you do it wrong.
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But perfect practice makes perfect every time.
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Stop sweating all the small stuff.
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Let it roll off your back and just keep moving forward in life.
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The more hesitation that you allow for, the worse off you'll be.
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If you know your trade, be confident in what you know and it'll come natural.
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And if you don't know the trade, learn it until it becomes natural.
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Hello, hello, hello, and welcome to the Million Dollar Electrician Podcast, where we help home service pros like you supercharge your business and spark up those sales.
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I'm Joseph Lucani, and together my co-host Clay New Meyer, we're here to share the secrets that have helped electricians sell over a million dollars in a single service band.
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Now it's time for sales.
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It's time for sale.
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It's time to become a million-dollar electrician.
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Hello, hello, and welcome back to another great episode of Million Dollar Electrician.
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I'm your host, Clay Newmeier.
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With me as always, Joseph, and not with us as always.
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We've got a great guest today, Emilio Martini, Risen Electric.
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Man, are we pumped to have you here today?
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Emilio, welcome to the show.
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How are you feeling, brother?
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I'm pumped to be here, man.
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I appreciate it.
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Thank you.
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Awesome.
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Awesome.
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We're super pumped to have you.
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Joe, how are you doing today?
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I am feeling great.
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Literally just getting over getting sick.
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I'm feeling like I'm getting the climbs coming back.
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I'm gonna breathe through my nose.
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I'm feeling blessed, got great energy, working on some awesome stuff.
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So honestly, the ball is rolling.
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I'm a happy man.
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Can you hear out of your left ear?
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That's what everyone, well, no one except me wants to know.
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No, I got a double ear, double sinus infection.
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I'm still can't hear out of my left ear, but it's okay.
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God granted me a spare, so I should be fine.
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Only you, man.
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You attract uh lots and lots of service and sales, but you also attract uh sinus and infections and ear infections, apparently.
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That's my thing.
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What can you do?
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Awesome.
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Well, the reason we have Emilio here is because Emilio has done something really, really important in our community and for himself and his own journey, but he kind of shook the ground a little bit for us, Emilio.
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We started seeing you in the open circuit in the SLE Pro app.
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Uh, how did you find us in the first place, man?
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What brought you our way?
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The podcast, and I've seen you in uh the residential uh service business page on Facebook.
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Um found you there.
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Joe speaks my language.
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Clay has the kind of brain that I desire to have, and I dream big.
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And Clay, you know, I just I love, absolutely love what you've built here and the uh the environment around it.
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So it's been a blessing.
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I could tell just from the podcast and the questions that you would ask your people that you would have on.
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Like, what is your business centered around?
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Is it is it get in, get out, or is it actually serving your customer?
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And man, that caught my attention a lot.
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I love that you said that.
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And it's gotta feel great to be a listener, avid listener, and then be on the show.
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So congratulations, man.
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You caught our attention for similar reasons.
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Uh, we love how you approach this and have found ways to leverage our methods and and whatever attracted you here to go and use that for your customers and and center yourself on service just the same.
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So uh tip for tat, man, it's uh it's an ecosystem.
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We're happy to have you uh a part of it.
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What is that vision that you kind of mentioned?
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You know, if if you're sharing that with us, what does that look like for Risen?
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How will you know when you've realized it, man?
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My vision for Risen Electric is to literally bring light into every home that we step into and to grow so big that we are not just a known name in my little small town, but across all northern Arizona is the goal.
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And the the vision is to have a to work with family where the business is a family environment and not, yeah, man.
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I remember dreading going to work, loving the skill and the trade that I do, but all the other crap, like and that's when I started the business.
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I'm like, I'm not I'm not gonna work in that environment.
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I'm different than most of the trades people I feel like that I've been around, and that you know, I'm not a hard ass.
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I don't act like I know everything, and and you know what I mean?
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I don't want all this and that, man.
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I and I want people that are humble around that know more than me, but are just as humble or more, you know what I mean?
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You know, some I want that.
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Some of that you said I think is really, really cool is how you're like, you know, you want to build that family environment.
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And normally, I'm sure the listeners in the background who are like, oh yeah, I hear that at my company, it just means an extra pizza party on Friday.
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You know, but it I one thing I've learned about you is that it actually is real.
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Like you treat your team very, very well, and you're an absolute pleasure having class, you're a genuinely good person.
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So I can imagine what a family with including with you would be like.
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You know what?
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I I heard something too.
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If I could just throw it in there quick, because I heard a bunch of hands raised.
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I saw Joey, you said, yeah.
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That whole I fell out of love with the work, even if it was for a moment, like how many electricians have felt that?
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In fact, if you're listening or watching us right now, go ahead and comment below that you fell out of love too for a little bit.
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Maybe you're feeling that way right now.
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Then this show is probably for you.
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This is probably the one to listen to because I have a feeling you're gonna find your way back here with Emilio's help today.
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So many people feel that.
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I felt that.
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Joe, you felt that, right?
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100%, man.
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And I'll say when the grind hits the stone and you're like, you know what, I'm busting out 14, 16, 18 hour days trying to make things done.
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You're the only one doing it.
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It's it's hard, you know.
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But at the same time, a grindstone's there for a reason.
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Eventually you get to eat the bread.
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What's making you in love with it again, Emilio?
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What are you loving in your business right now?
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Oh man.
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So I love that everything is always different.
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Every situation, every home, every customer.
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It's not the same thing over and over.
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The grunt like my uh one of my biggest challenges in life has been follow-through.
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And I'm just very transparent and open about it.
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Follow like I have dreams, I have plans, I have projects, I work on all these things, and then man, the follow-through was rough.
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But I don't know, this niche in the service industry has really just been uh start a task, excited about it all the way through.
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You know, uh something Joe taught me is swallow the frog first, and that has really changed um a lot for me.
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Uh actually, Joe, I've really taken that to heart a lot because I used to do everything easy and think about the hard thing, and then I find myself overanalyzing a lot.
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So it's helped me not to overanalyze getting to the solution, just get there.
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I've been doing this long enough, it it does come natural, and so you get to the solution quicker when you don't overthink everything.
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Another relation moment, no overthinkers out there, right?
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No perfectionists in this crew.
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Yeah, I was gonna say electricians are like primarily known to be the perfectionist people that people don't want to work with.
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But you know, at the same time, you're right.
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You know, you have to be willing to be present over perfect.
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And when I say eat the big frog first, it's like do the uncomfortable thing first.
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And then the momentum you've built from that allows you to get so much more done than dreading that heavy thing.
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And the heavy thing can feel different for people.
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It could be, I don't want to write that email, I don't want to call that customer back, or it could be I gotta finish this install.
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Heavy is different for everyone.
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So I'm just proud of you for being able to pick it up and pick it up and run with it.
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Thanks, bro.
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What do you, Emilio?
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What are you most excited or proud of that you've been able to accomplish already in this year since diving into the SLE pro app?
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I know you've had a series of wins.
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We had almost 40,000 recorded.
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I think we're 30 and a half, right in there in wins that you were moments where you felt compelled to go post it in the group and talk about this thing that just happened to you.
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Is there one or two moments in the last you know month or so that have stood out for you where you really felt empowered by this or particularly proud of it?
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Man, yeah, there's there's a few uh times already.
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I mean, it's hard to explain what first, but man, I remember landing like okay, so I remember being nervous the very first time walking in to present options.
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This is all new and I don't care.
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I'm running with it because I know that this works.
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Like I the reviews, if anybody has any question, just go look at all the testimonials, all the reviews.
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We're all we're all winning here on some level, whether it's small as me or grand, like you know, Sherman and and and the other guys, you know.
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So the I remember being nervous that first time presenting options, but not caring.
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And I felt empowered in that moment, even though I didn't get the job, even though I did a terrible job, um, even though none of it worked out right, I felt empowered because I I had faith, I trusted the system that I was learning, and I just knew I had to figure it out.
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And so then the next opportunity to present options, I closed a job.
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That I mean, it's not a huge win, but it is to me because it it was a job that might have charged 1800 to two grand before that I closed at like 4600, or I think you have that number there, Clay.
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That was massive.
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I mean, I remember coming home telling my wife, babe, it's working.
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It it's gonna work.
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Like we're we're out of this.
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We we're we're in the clear.
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This is gonna work.
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It doesn't matter how long it takes.
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And that was a huge just uh we went and celebrated for sure.
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I'm sure that's amazing.
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Yeah, and you're right.
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I do have some notes in front of me.
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So if this was the January 7th, it was$4, uh$600 after your first day of using the process and offering options.
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You closed three out of five calls, two sales included memberships, you offered six options and applied your service rate pricing.
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So again, congrats to you, man, for having the audacity and that high bias to action.
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That's what we see that works is just the people that get to the grind tend to get to the good stuff too.
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Joe, would you agree with that, brother?
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Yeah, honestly, Ernest, I just gotta say, Emilio, it's incredibly impressive seeing what you do because you lead with so much faith.
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Like you just the fact that you're like, day one, I'm gonna try it.
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And even though you said I didn't get that first sale, you're like, this is gonna work.
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And then the second one.
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And even better, the thing that really stands out to me is the fact that included memberships.
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Because memberships are this thing that electricians just are so hesitant towards where they're like HVAC and plumbing and roofing and everyone else has figured it out, except for electricians.
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But the fact that you were like, you know what, I'm gonna just include it day one, we're gonna make it happen, and then sold all your memberships was clearly just top tier, man.
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Dude, it was so crazy.
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I sold these memberships, and I'm like, this isn't for everybody.
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I'm doing something wrong.
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I was like, no way to make it.
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Can we call a pause on that one?
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I know it's been a while since we talked about this.
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Joe, you're welcome to swing this front of the park, but why can't the memberships be for everyone?
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Here's the thing the ultimate goal to membership is to identify the kind of client that genuinely and truly wants to be served at the highest level.
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Because what it includes is I'm gonna prioritize you.
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I'm gonna prioritize you over any of my other customers, meaning that like during the storms, during the bad situations, we'll keep open for you, even if we shut our borders to everyone else.
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It offers the after hours emergency service, which doesn't have to include 24-7, but it means I'll be more flexible with my time so I can work with you specifically.
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You know, not charging the diagnostic fees or not nickel and diming your customers.
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So they're gonna call you for more things because you're like, you know what?
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I'm interested.
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I my lights like I want to know why it's happening.
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And then having the annual safety inspections.
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But here's the thing when everyone's first class, no one is.
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So the goal is that you don't want more than like 30 to 40 percent to take the membership because what ends up happening is then you end up having this huge demand and you're not actually setting yourself for the right place.
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Because the end result is I want to work with people, I want a tribe of people who work exclusively with my company, who like us, who are invested in us, and not I just bought a membership because it includes a discount, or I just bought the membership because it meant you'd come out the same day.
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It's I bought from you because I believe in your vision, I believe in your mission, I'm gonna refer you, I'm gonna call you for everything, and you're my client, you're my guy for life.
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Really important.
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It's really important stuff.
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Yeah.
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So thank you for clearing us up on that.
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Emilio, you told us a bit of some of the good stuff that's been happening for you and uh love the uh appreciation you've shared with us.
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What was this like before you found the podcast, the group, and decided to uh take this leap of faith with us?
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What was business doing then?
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How are you feeling about it?
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Um should I should I be extremely honest here and tell you my background or yeah, as much as you're comfortable with it, man?
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Like um there's no limits for us.
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I was told recently we used to swear a lot more, even so you're even welcome to curse for some of the old boys that still love the old style.
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Yeah, so um I'll just tell you, man, I started this business because I didn't want to work for anybody.
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Management.
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I mean, I'll tell you what happened.
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This is when I knew I needed to leave.
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I'm working on a five or six million dollar home, and the power from the main service to a hundred amps of beeder wire wasn't on it, it was landed into the lugs, but it wasn't tightened down, and they had this whole house on everything.
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And that that guy, the person that did that, got promoted to a supervisor position, and they were still keeping me at a rate, and just I mean, I lost it.
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Like I lost it.
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I was so furious, but stuff like that just continuing to happen and seeing that lack of management and actually putting people where they need to be, properly placing people.
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It you know, I couldn't handle it, and so I knew I needed to go on my own and just do my own thing.
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So 2020, I get licensed right before COVID.
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Didn't know COVID was a thing.
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I go on my cruise to Mexico on a cruise with my family.
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We do we had already had this whole family cruise.
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This was March.
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We come back, the whole world changed.
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We were one of the last boats out there.
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So I come home with a license in my hand and no idea if the world is gonna end because of lockdowns and this and that, and price is skyrocketing.
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And oh my god, what do I do?
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So I took on my first big job, a 5,000 square feet commercial.
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And dude, I lost so much money on that job.
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Like I was ready to just go back to work for somebody else, but not really though, because I just kept grinding for a couple years, and I was on track in 2021 to for 2022 to do already a quarter of a million in down in Phoenix.
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And this was all specked out and lined out, ready to go.
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Well, I had lost my my grandma and my my dad within three weeks of each other.
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They died after moving up here to where I live, this little small town of Heber Overgaard.
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And dude, I was just making mistake after mistake, charging, I think, I think I was charging like 80 or 100 bucks an hour when I started in 20, and prices were crazy.
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And I remember this guy, I charge a hundred dollars an hour and I do fine all over the country.
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I'm like, well, if he can do it, I can do it.
00:16:41.440 --> 00:16:48.799
And and I shut everything down and moved up here to take care of my family, my mom and my my grandpa.
00:16:48.960 --> 00:16:53.679
Well, I met my now wife, and my grandma and my grandpa left.
00:16:53.759 --> 00:17:02.639
So I'm here in this small town of like 1300 people, but I'm already building a name, just not able to do everything.
00:17:03.039 --> 00:17:06.480
Like I could I would get so busy.
00:17:06.720 --> 00:17:13.119
I was struggling trying to figure out how to every house up here, man, is a lot.
00:17:13.279 --> 00:17:21.440
There's a lot that these houses that's involved, and I would just give a quote, line item it out, send it, and be on my way.
00:17:21.599 --> 00:17:24.480
Cause I really didn't want to have a business.
00:17:24.640 --> 00:17:28.799
Like my goals weren't have this successful, you know, huge business.
00:17:28.960 --> 00:17:31.839
My dreams weren't that big for the business.
00:17:32.000 --> 00:17:33.039
I did it to get by.
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I'm like, ah, something else will come, but I've been doing this for so long, this is all I know to do.
00:17:38.400 --> 00:17:40.240
And I was losing a lot of money.
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Just every corner.