The Hiller Way: Creating a Positive Work Culture | iNNOVATION Insights Podcast
Dr. Jokima Hiller delves into the Hiller Way, emphasizing the importance of taking care of employees. She explains the cycle of positive reinforcement, where well-treated employees take care of customers, leading to customer loyalty and word-of-mouth promotion. This, in turn, benefits the business owners, who then reward the management and…