Episodes

Author Doug Levy, of The Communications Golden Hour® Book, joins host Tim Conrad, APR, for the second of three episodes to discuss the roles of public information officers and crisis communications in emergencies and crises/issues. Listen For: 01:05 - Communicating in the chaotic Trump style 10:40 - Media literacy 14:12 - Navigating global conflicts 19:45 - How values can be used to navigate division

Author Doug Levy, of The Communications Golden Hour® Book, joins host Tim Conrad, APR, for the first of three episodes to discuss the roles of public information officers and crisis communications in emergencies and crises/issues. Listen For: 01:15 - From Practitioner to Author 11:27 - The Role, Skills and Practice of a Public Information Officer 20:30 - Communications is Two-way or It's Not Communications 28:04 - Evolving as a PIO

It was the year 2008. Newspapers, local and provincial/state broadcast TV news, and radio news dominated the media landscape. Misinformation wasn't a word that was used. These are the stories of the before times. When coordinating more news media was easier than responding, developing, coordinating, producing, and posting media on all channels.

How do you handle the unexpected when the stakes are at their highest?   Tim sits down with Shawna Bruce to break down the critical differences between a crisis communications plan and a full-fledged program.  Recorded live at the 2024 Canadian Emergency Preparedness and Climate Adaptation Convention in Ottawa, the conversation dives deep into the importance of preparedness, flexibility, and teamwork in crisis management.   Whether navigating social media pitfalls or leading a military response, Shawna and Tim explore what it takes to stay ahead of chaos.

Ever wonder what it takes to be the calm in the storm during an emergency?   Tim talks with Dorit Mason, an expert in emergency planning and operations. They look at the critical role of planners in emergency operations centres (EOCs), recalling their experiences managing wildfire evacuations in 2017. Mason shares insights on the characteristics of a great planner, the importance of personal preparedness, and how effective communication plays a vital role in crisis management.   They discuss the essential traits required for those working in EOCs and reflect on the camaraderie and humor that keep emergency teams going through the toughest times.

Is building an emergency program a matter of simply responding to crises, or does it require something more?   In the final episode of the two-part series, host Tim Conrad talks with Steph Masun about the vital role of community, communication, and adaptability in emergency management.   With years of experience in the Cariboo Regional District's emergency program, Steph shares insights into the creation and continuity of an effective emergency response, emphasizing the importance of building a legacy, nurturing relationships, and continuous improvement.   From floods to fires, to landslides, learn how communities and emergency professionals can work together to navigate the unpredictable landscape of crisis management.

How do you rebuild communities after wildfires, floods, and chaos?   In the first of two episodes, Tim Conrad and emergency management expert Stephanie Masun dive deep into the challenges of post-disaster recovery in British Columbia's Cariboo Regional District.   From the devastation of the 2017 wildfires to multi-year recovery programs, they share powerful lessons on teamwork, community resilience, and emergency management.